Contact Us

Interest choice is required
* indicates a required field
First Name Required
Last Name Required
Phone Required
Email Required

London Home Care Team

  1. Home
  2. About Us
  3. Our Team

​​​​​​​​​​​

At Your Service 24/7 in London, ON

The need for in-home senior care services doesn't always arise between 9​:00 a.m. and 5:00 p.m. on a weekday. That's why our team stands ready to serve you any day of the week, at any hour of the day or night. You can always reach us by phone at (519) 913-1662 to get help setting up home care for a family member.

We have come together as a group of dedicated professionals to deliver a home care solution that meets your needs. We employ trained, screened and bonded CAREGiversSMto serve your family's senior loved one with compassion and devotion.
​​​ ​​

James Chalmers - Owner and Managing Director

James Chalmers - Owner and Managing Director

Thank you for taking the time to visit our website and for your interest in our services.  I was first introduced to Home Instead Senior Care when I started working at Home Instead Senior Care's Global Headquarters.  I was the Business Performance Manager for the owners of Home Instead Senior Care offices throughout Canada and nine states in the U.S.  Through these experiences I quickly realized how so many lives were being positively impacted by the flexible and customized services we could offer.  At the same time, my family was caring for our grandmother who was diagnosed with Alzheimer's disease and the realities of caring for an aging loved one affected my outlook on how care could be delivered.  Victoria and I knew we could play a critical role in caring for others and this aligned with our passions.

Every day we educate and inform families about our flexible services, how they can be customized, and about our team who is dedicated to going above and beyond to provide peace of mind and quality care to our clients. We share that we can help our clients and families take control of their care - on their terms. We want families to know that just as our business is family owned they can count on us to treat their loved ones as we would treat our own family.
Our company mission statement is "With care, compassion, integrity, and excellence, we will over-deliver."  We seek to fully understand the emotions, challenges, and needs of our clients and families and take great pride in providing peace of mind through exceptional service.  If you or a loved one is investigating senior care options please don't hesitate to call our office.  We are more than happy to assist in any way we can.


Victoria Chalmers, M.Ed - Owner and Director of Operations

Victoria Chalmers, M.Ed - Owner and Director of Operations

​Victoria is responsible for training all of our CAREGivers in our Alzheimer's CARE Training.  She also conducts educational workshops in the community on Alzheimer's Disease and other Dementias, directed at individuals who are interested in learning more about this disease.


Karin Ferrell - Operations Coordinator

Karin Ferrell - Operations Coordinator

​My name is Karin Ferrell and I am the Operations Coordinator here at Home Instead Senior Care. I come from a fairly large family and growing up in a small town I was raised to always put others before myself. This shows up every day here at Home Instead Senior Care when we go the extra mile to make an impossible situation possible.  Since the age of 13 when I started my first job in the customer service industry, I've always known that I receive the greatest satisfaction from helping others.  As a single mom to 3 children and a dog, I understand how stressful life can get when it seems like the world is spinning out of control. Here at Home Instead Senior Care we help put the minds of our clients and family members at ease assuring them that we will deliver on the exemplary care that has come to be expected by us in our community.  A large portion of my role is devoted to taking any inquiries regarding our services and to ensure those inquiring about service know that we care and are here to help.  Call us today and I'm a happy to help in any way I can.


Lynda McNabb, R.P.N. - CAREGiver Experience Supervisor

Lynda McNabb, R.P.N. - CAREGiver Experience Supervisor

​I was born and raised in London, Ontario, attending public, & high school as well as a nursing program with the Ontario Department of Health.  I married a wonderful serviceman and we had the great opportunity to travel through some of Canada raising 2 sons.  I am also the very proud Gramma of 2 granddaughters and 1 grandson.  I can not tell you how blessed I was to be able to care for my mother in law for 8 years as we as a family ventured through her dementia and face some of those tough challenges.  As well I provided nursing care for both of my parents during their last 5 years, being able to keep them in their home until and then walking that journey with them providing palliative care.  During my many years of nursing I have had the chance to add to my educational knowledge with so many courses some being a specialty course in Palliative Care Level ll, Alzheimer's training, GPA, Montesorri training for dementia care, taught part time activation in long term care through Fanshawe College, taught PSW night program at Wheable - cognitive impairment, mental health, death and dying and communication.  I have just recently completed my ASIST training which has given me the chance to help those suffering with depression and suicidal tendencies.  It has truly been an honour to mentor over 200 students during my nursing career.  I have worked in geriatric nursing for the past 35 years and was fortunate to also work in a specialty nursing unit at Children's Hospital for 5 years.  I have been a Recreational Director of a Long Term Care facility for 20 of those years, assisted with opening of a new Retirement Residence, the training of all staff, and implementing a recreational program prior to hiring a recreation coordinator.  I have held the position of Director of Care at a Retirement Home and sat on many different committees.  I can not tell you how thrilled I am to be a part of the Home Instead family.  James and Victoria not only have a mission and vision statement that they understand and believe but they live it and teach it every day.  Home Instead walks the talk and not to many places can honestly say that.  It has been such a time of growth for me to get to know the caregivers, clients and some of the families since coming on board in mid November.  Being able to have seniors stay in their homes and still feel a sense of control and independence is what I am all about.  Being able to give families that peace of mind that their loved one is going to be taken care of in the same manner they would take care of them is important to me and I am committed to make sure this happens.  Seeing that caregivers are treated with respect and heard and understood stands high on my priority list.  I can not tell you excited I was to get the call from James to join his team and at how welcoming this company has made me feel.  So many companies talk about team work but I have actually witnessed it and how great it is to see this team work so well together and respect each other unconditionally.  I hope to be a part of this family for a long time and to also be apart of the community family.  A saying I have lived with for a long time I think says it all "Be yourself...because everyone else is taken" That's who I really am.​​​


Bridget Holmes - Scheduling Coordinator

Bridget Holmes - Scheduling Coordinator

​The moment I set foot into the Home Instead Senior Care office I was so taken back by how warm and welcoming the atmosphere is.  In my role as Staff Coordinator, I am entrusted to make sure our CAREGivers are appropriately scheduled for our clients to meet their needs.  I graduated from Fanshawe College completing the Office Administration Program and have found my skills have aligned well with my role in the office.  I joined Home Instead because of the company culture to treat seniors with dignity and respect.  Everyone is so 'on-board' with the culture here and it resonated with me so clearly.  I enjoy interacting with our CAREGivers and our clients and at the end of the day I rest well knowing that I've been able to help meet our clients needs and provide peace of mind to our families.​


Lyndsay Voisin - Quality Assurance Specialist

Lyndsay Voisin - Quality Assurance Specialist

​I stepped into my role as the Quality Assurance Specialist with ease and grace thanks to my 15+ years in the customer service & management fields.  In my personal & professional life I always wanted to be available to offer a helping hand, an open ear and mind to anyone who needed it. My personal goals of ensuring that people can trust me, rely on me and my ability to effectively communicate have fallen hand and hand here at Home Instead Senior Care. Each time I reach out to our clients and their families, I offer my heart so they know and feel just how much we care and how we will go above & beyond to ensure their loved ones are happy, safe & comfortable.

My role at Home Instead Senior Care has brought a new perspective to my life and I am thankful and excited to work for a company that is dedicated to improving the lives of seniors and their families. When I meet our caregivers, clients and families, I feel assured that our hearts are in the right place. Leaving me confident and proud to be part of the Home Instead Senior Care family. 


Nancy Richer - Client Care Coordinator

Nancy Richer - Client Care Coordinator

​I'm Nancy Richer, Client Care Coordinator with Home Instead Senior Care.  My career has been devoted to healthcare and I have been a nurse since 1996.  My knowledge base has included roles in Public Hospital management, Long Term Care administration, and I started my career as a floor nurse in Neuro Trauma,  working in the United States, Northern Ontario and here in London.  To help someone so that they can have quality of life is the best part of the job. Tasks are things that can be done very easily but building a bond of trust and a relationship is key to success, and that is what we do here at Home Instead.  I am honored to be a part of such a great team, dedicated to enhancing the lives of our clients and their families.


Debora Parker - Home Care Consultant

Debora Parker - Home Care Consultant

As a longtime resident and business person here in London, my experiences in life have led me to a position of truly doing what I love. My passion for helping others started a long time ago as a young person volunteering as a candy striper in nursing homes.  Helping others has been a life-long passion of mine.

Having had to navigate the senior care system, it can be overwhelming. I learned though my own experiences with both of my parents as I lived more than 2 hours away and out of the country so I could not always be there to support them. I personally know the importance of having outside help to make it easier on all family members in this very busy life we all live today. Making sure our loved ones have the best possible care when we are not able to be there 24/7 is of utmost importance.

Being a Home Care Consultant for Home Instead Senior Care is a great fit because I know I'm educating and guiding people along the path on what to do when our loved ones are in need of extra help.

I feel proud to be part of the Home Instead team, knowing that I'm working with a company that aligns with my values and provides the care, integrity and compassion that our loved ones so greatly deserve.

If you see me out in the community please say Hello!


Gord Miller - Home Care Consultant

Gord Miller - Home Care Consultant

I started with Home Instead Senior Care in June 2015 and have certainly enjoyed the experience. My previous career in the pharmaceutical industry greatly helps with making connections in the community. I really find my role as a consultant gratifying and hope that the awareness I create opens many more doors for seniors to benefit from our services.

Wendy Cosstick - CAREGiver Administrative Assistant

Wendy Cosstick - CAREGiver Administrative Assistant

​My name is Wendy Cosstick and I am the CAREGiver Administrative Assistant at Home Instead Senior Care. I have lived in London my whole life and am very proud to call this city my home. Working with Seniors has been the majority of my career, providing recreational activities in long term care settings. I truly enjoy working with seniors and connecting with them through meaningful activities. Listening to their stories and learning from their experiences, was something that gives me so much joy – I couldn't believe I get paid to do a job I loved so much.  My journey with Home Instead Senior Care started long before I worked here. I was a caregiver to my mother for many years. She lived with me in my home and helped to take care of my kids and family, but as things started to change, our roles reversed, and I became a caregiver to her. There came a point where I realized I needed more help and reached out to Home Instead. We had a CAREGiver come to the house daily to check in on mom and make sure she had lunch and just provide companionship while I was at work. These visits provided much needed peace of mind and helped me keep her at home longer.  Home Instead Senior Care provides the care your loved ones need to allow them to thrive while aging in their own home.  I am blessed to work for a locally owned business that takes such pride and passion in meeting the needs of our clients.  I am so happy to be a part of this amazing team.


Pauline Willenbucher - Quality Care Coordinator

Pauline Willenbucher - Quality Care Coordinator

​I'm Pauline, Quality Care Coordinator with Home Instead.  My career has been devoted to healthcare and seniors.  I am an experienced Therapeutic Recreationist, Recreation Manger, and Hydro therapist.  These roles have allowed me to provide care for many different people facing many different challenges, both physically and cognitively.  I'm blessed to have worked in the public hospital environment, private retirement living and long-term care. There is nothing more meaningful and fulfilling than to be able to make a difference in the quality and enjoyment of someone's life. What I love most about my role, and what distinguishes Home Instead Senior Care as the leader in quality home care, is the follow up and contact we maintain with our clients and their families.  I am honoured to be a part of such a wonderful team, dedicated to enhancing the quality of life and caring for others.


Maverick - Therapy Dog

Maverick - Therapy Dog

​I enjoy keeping the office morale upbeat and active. Meeting all the new CAREGiver's and people that come into the office is exciting! Cuddling on people's laps is my favourite thing to do after I get someone to take me out for a walk, or during staff meetings. Don't be afraid to come in and say "Hello"!


Looking for advice?

Home Instead offers free monthly newsletters with tips and advice for caregivers of elderly loved ones.

Home Instead offers free monthly newsletters with tips and advice for caregivers of elderly loved ones.

Please select at least one newsletter.
Valid email address is required
View sample
View sample
View sample
By submitting your email address, you consent to receive emails from Home Instead, Inc. You can withdraw your consent at any time. Please refer to our privacy policy or contact us for more details.