"Starting with the very first phone call with Paul Alavathil, my family and I experienced the highest levels of professionalism, responsiveness, and care from everyone connected with Home Instead. In a time of stress and rapid change, we knew that our father's care was in safe hands. Thank you."
"We needed 24 hour care for our Uncle and Paul at Home Instead Mississauga/Etobicoke was able to provide it same day. The PSW's were amazing and they went above and beyond the call of duty. We can't thank Home Instead enough for what they have done for our family."
"The Home Instead team, in particular Paul, Connie and the Mississauga care team have kept me informed at all stages in the care planning for my aunt. The care team have helped to improve my aunt's speech capability and Paul has truly listened and actioned my suggestions. He has an innate ability to really understand the needs and demands put on a family and somehow just know how to ease the distress. I have complete trust in this agency to care for my relative to the best of their ability and this is mirrored in how they support me. As I currently reside overseas, it's a huge comfort to me knowing that my aunt is in good caring and compassionate hands."
"This is a very professional and personable company to deal with. They are experienced and caring and from the very first call, we found them to be excellent in customer service."
"This is the second time we have used Home Instead Senior Care and, once again, the service was superb. The office staff were supportive, responsive and very well organized. Our caregiver, Irene, immediately established a rapport with my mother, who had just been discharged from hospital. Irene was friendly, kind, resourceful and careful. At one point, she felt a developing situation required her to check with me to see how she should proceed. I was very impressed that she recognized a need for more input but, once we had discussed the problem, she followed through flawlessly. I felt I could have complete confidence in her ability to care for my mother, and keep me informed on developments. Wonderful!"
"I am the primary caregiver to my 90 yr old Mother for 7 years now. It was becoming quite overwhelming as I was not getting quality time with my family or for myself. An anxiety attack sent me to the Dr. where they set me up with caregiver respite. Kerri started with us 1 year ago and what a difference for us all.
I had a very hard time giving over the reins for a few hours the first few weeks I must admit, but Kerri proved herself and i began to see my Mom looking forward to her visits. Kerri has a warmth about her and always smiling. She gets my Mom laughing and chatting. It didn't take long for me to relax and put my trust in Kerri.
Home Instead always keeps me up to date and solves my issues efficiently. Receiving help was the best thing for us and allows me to continue doing what I do for my Mother."
"Our family would like to give a shout out to Home Instead for the great care they are currently providing for our aging parents. Both parents are in their 90s. One with Alzheimer’s and limited mobility, the other with a blood disease and experiencing a significant decline in overall health. We’ve had great communication with Home Instead’s office team and Agnes, the Care Coordinator, who does so much to help with our ever changing schedule and care needs. The biggest thanks goes out to Care Giver Jennifer. Most importantly, she has become a reliable advocate for our father’s care during his endless appointments and hospital visits. From fixing damaged eye glasses, to helping with basic computer problems, to light housekeeping and organizing the suite, Jennifer is really improving the quality of life our parents are experiencing. Thanks to all!"
"We have reached out to Home Instead for my father, and have received excellent care - especially from Genevieve and Daniela. Daniela helps coordinates my father’s case. She is very patient and a great listener. She is very compassionate and soft spoken. I also shared how my mother needs more support as well and she said that she’ll advocate for her. I really appreciate her support and kindness. Genevieve comes over to help my parents. My mother really adores her. She has been very kind to my mother as my father is bed ridden. Genevieve goes out of her way to be kind and supportive, she is an absolute jewel. We are grateful for the support of Genevieve and Daniela."
"Home Instead Mississauga has been extremely helpful in supporting the Alzheimer Society Peel Bathing Program. They've provided us with a consistent Caregiver that is caring and understands the needs of our clients who are receiving baths. This Caregiver has been eager to help us for the past month and a half as our staff has been away. She's become part of the Team and we will be sad to see her go. Thank you so much for all your hard work and dedication. Thank you Home Instead Mississauga for all your support."
"I am a 55 year old single mother of 2 disabled adult children. My son has received Caregiver assistance for over 20 years. He has Cerebral Palsy, Autism and a Global Developmental Delay. I have received help from NUMEROUS AGENCIES. Namely Paramed, Acclaim, Care Partners, Links2Care and Home Instead. Most recently Home Instead provided a Caregiver to help with household activities related to my disabled children. Paul sent over an absolutely WONDERFUL LADY. Her name is . ROWAN. She is by far the BEST I have ever had!. She works extremely hard, is very detailed, very cooperative, punctual, pleasant and overall a wonderful human being. She is a perfect fit for our family. Thank you Paul and Rowan at Home Instead!"
"The contributions from Homeinstead caregiving, including the continued efforts to keep on top of the care industry has significantly impacted positively on our family life. It has definitely recharged me, helped me, as the primary caregiver to get back into my routine program and keep fit so in turn I could be a passionate caregiver to my family. My experience with all the staff has proved to be very professional, helpful and friendly; nothing was too much for the staff and no concern too small. The staff concerned was very punctual, very conscientious and very alert at all times. I miss her tremendously!!"
"My husband has been dealing with health problems and I am still working full time, I am grateful for the help Home Instead have provided me. The care providers are very friendly, caring and knowledgeable. They have been so reliable, I was able to leave for a two week visit to Australia to see my parents, knowing that he will be in good care. The Administrators are very experienced, it was never any hassle when we have to change the visiting time due to appointments and other engagements. In general, when I call to the office, it doesn't matter who answers the phone, I feel like they all know me and can't wait to assist me. That is a good feeling and I thank you."
Catherine Graney, client’s daughter Clarkson,
"We received assistance from Home Instead for our mother over the past few months. Our experience with both the care givers and Administrative staff has been extremely positive. Annie, Paul, Brenda and Cindy in the office have been very thorough - they got back to us very quickly and were extremely attentive to our needs. The Personal Care staff have been amazing - very caring and patient. Arleen in particular was extremely compassionate, considerate and skillful. Others too like Esther, Lucy, Lesley, Maria and Sonia were so very kind and caring. Thank you all! We are most grateful and would recommend you without hesitation."
Kathy, client’s daughterMississauga
When it comes to delivering quality service while encompassing empathy, patience and grace, I can't think of a better organization that I would recommend and trust my family with. They have always gone above and beyond what is expected of any home care service and might I add at lightning speed...I swear they don't sleep! It is not an easy decision to entrust in just anyone to care for your family, that is why I felt strongly about posting this review in hopes that I can make that decision a little less daunting for the next family. Thank you Home Instead for not only having a passion for what you do but for caring about those who you do it for. :).
Thank you for all your help over the last few months. Home Instead has been a wonderful organisation to deal with. You, in particular, were a great support to me. Any request that I have made has been handled expeditiously and graciously. The workers we have had have been very competent and treated my family with loving care. Always prompt and willing for any challenge. I'm not sure I would have been able to deal with all the issues I had without the support you provided.
Thank you again and I will ask for Home Instead in the future.
Joe T., clientMississauga
I can't say enough wonderful things about this agency. I contacted them because my grandmother needed some extra support that the family was not able to provide. Home Instead has exceeded my expectations.
Diane (head co-ordinator) met with my grandmother and I personally and matched her up with a CAREGiver that fit with my grandmother's personality. To say that my grandmother was reluctant to receive help in the beginning is an understatement! She actually would not let anyone in the house. Now she looks forward to her regular weekly visits and shares with me some of the enjoyable visits that she has had. Her CAREGiver helps with various tasks (paying bills, grocery shopping), has escorted her to doctor's appointments and provides company - often having lunch together and/or sharing stories over a cup of tea.
I live quite a distance from my grandmother so having the help of this agency has been invaluable. They are in constant communication with me about their visits which gives me peace of mind.
I highly recommend Home Instead
Shannon H., client's granddaughterMississauga
To date I'm very pleased with the personal aspect of your services, my sincere thanks to Sandra Melo who was able to make this transitional period a fairly relaxed experience for both myself and the patient (Dad).
I sincerely appreciated the sensitivity and the care which is now being administered by the CAREGiver, we are very please and highly recommend your company and all the services rendered.
John B., client's sonMississauga
I have utilised the services of Home Instead Senior Care for my Uncle who has been in a Nursing Home in Mississauga for a couple of years. He has had two care givers over this period and they both have been good.
His present CAREGiver, Carlene, has been fantastic. He is so much more alert as she seems to be stimulating him very well. I never thought that I would have seen such improvement in someone who was "out of it" after having had a stroke. I am very pleased with the services offered and hope to continue the relationship with this company. Thanks a million to them.
My husband’s Alzheimer’s disease became very severe in January 2014. The main problem was incontinence and his refusal to let me help him change.
Home Instead came to my rescue. From the first encounter, the administration people were professional, courteous and helpful. They listened to my needs and were able to provide male CAREGivers to look after his personal care and to provide companionship.
All of the CAREGivers were warm friendly and very caring. They treated my husband with respect, took him for walks and made him laugh. They were also helpful with household chores such as preparing meals, cleaning the kitchen and folding laundry.
I highly recommend Home Instead. They were a lifesaver to me.
Marlene M, client's wife Clarkson,
Thanks for all the updates. Always appreciated. Thank you also for visiting her the week before. We are so impressed with your agency.
Shannon, client’s granddaughter Erin Mills,
The first time that my wife and I met Maricon, we were thoroughly impressed. She provides wonderful companionship and assistance to my mother. Maricon has a way about her which engages my mother, in both physical and mental activity. She is very caring to her and treats my mother like a “Queen” as she says.
Rob P, client’s sonMississauga
The Home Instead CAREGiver, who visits my aunt twice a week provides warm and friendly companionship as well as helps enthusiastically with driving my aunt to medical appointments, shopping and taking her for walks to the park. She is competent and caring. Her presence in our life has made a world of difference in helping my aunt face the loss of her husband and the move to a new home.
Barb, client’s nieceMississauga
Lucy was wonderful; great and reliable. My mom really loved her. When the need arises, we’d happily use Lucy again.
Lori, client’s daughterMississauga
I can assure anyone who needs assistance for someone in their family Home Instead Senior Care has provided me with a caring, thoughtful and trusting person. She is a very calming person that my husband relates to and she does her best to get him active with walks or exercises. As well she does jigsaw puzzles with him. She also does light housekeeping chores for me. I can leave the house knowing that my husband is in excellent hands which allows me to enjoy a day out with friends, comfortable in the knowledge that my husband is having a wonderful day too!
To be chosen CAREGiver of the month you must be a very special person in the life of someone else and Alvin is indeed a very special person in the life of Peter who has Alzheimer's. He is kind, patient, thoughtful and the perfect friend. For instance, every day Alvin brings Peter's horoscope from the local paper, but before they read and discuss its meaning he checks to make sure it's cheerful and positive, and if it's not, he chooses another one that is! Yay Alvin!
Suzanne W-S, client’s wifeMississauga
Home Instead gave my husband and I a much needed rest from caring for my 93 year old mother who has dementia. With their help we are able to keep her in her home, which she has lived in for over 50 years. The CAREGivers are excellent, and the staff of home instead was always able to accommodate our requests. This is a valuable service provided as it effects the well being of an entire family. We are so thankful for the excellent service provided. Liliana La Torre
Edna has been an endearing and compassionate CAREGiver to my father for many years. She has an incredible ability to care for, motivate and entertain my father in a respectful manner. My father keenly looks forward to Edna's visits. Our family is grateful to the incredible care that Edna provides.
Joanne, client’s daughterMississauga
Home Instead was there for us when we needed them most. They were attentive, friendly and supportive. Even when we didn't give much notice, they delivered every time. I would recommend their services to anyone in need of an extra hand, extra eye or extra friend.
My mom always looks forward to spending her afternoons with Ruth, shopping and talking about current events and listening to my mom's stories about her past. I know my mom is always in good hands because Ruth is a very efficient, caring person with such a wonderful sense of humor. I am most grateful that Ruth is my mom's CAREGiver!Congratulations Ruth! Most deserving. Thank you for being my right arm and making my life a lot easier. I really appreciate it. Merci!
Lynda R, client’s daughterMississauga
I received respite care from Home Instead shortly before my husband passed away from metastatic liver cancer a year ago.I truly appreciate the support I received from this Agency. They made sure that the support staff assigned to us were a perfect match for our needs. The staff were very conscientious, kind, caring, and compassionate. They went beyond the call of duty and rendered excellent service. They performed whatever task was required including housekeeping, meal planning, cooking, feeding, and personal care. They also helped and encouraged my husband with his daily exercise routine. They had a very cheerful disposition and performed all their tasks with love and care.I think the performance of the staff assigned to us is an indicator of the high standard used by the Agency in the selection of staff and the dedication and care they put into the training of the staff prior to their assignment with clients.Many thanks to the management of Home Instead.
Aurora MErin Mills,
Christine has for the last few years gone to great lengths to help my mother and father stay in their family home. Christine has been and is an extremely caring person. She has been very helpful to my mother, following my father’s recent death.
Wow! What can I not say about Home Instead Senior Care - they are my saviours!Both of my parents have been living with us for 6 years and with my mom’s Alzheimer’s deteriorating it is imperative for me to have some "away time" or "me time". All the women that have come into my home have been excellent. They take good care of my parents while I am away. They have the understanding and patience that is required to be with the seniors. I have nothing but high praise for this company and all of its employees. Sometimes, it even the little things that mean so much to me (like a clean house, dishes done, floor swept, etc) that really make my coming back home a WOW! Even though we have a regular CAREGiver for Mom sometimes we have had to get someone else in.
They sure make her feel special. I would highly recommend that if anyone is looking for any type of help with their elderly parents/spouse contact Paul or Annie at Home Instead it will be the best call you have ever made!
My aunt Olga recently lost her husband of 50 years and moved into a retirement home. Edie has been a wonderful companion, visiting Olga twice a week. Edie is intelligent, caring and compassionate. She has been a great help to Olga.
Barbara, client’s nieceMississauga
I want to share with you my personal observations while you and your staff took care of my Mother, Anna. First of all, let me state categorically I am delighted with the personal care and attention bestowed upon Mother by, “her girls”, as she called them, and the apparent love she received during her recovery. It was very comforting for me to know she was in good hands while I was away and out of the Country. I am also pleased with the personal attention afforded Mother by your Administration. Her specific needs were properly identified and addressed well within 24 hours of my making contact. I would soon learn there was no need to worry while away. Upon my return I was delighted to see a new person. Mother had recovered from her ailment, the twinkle in her eyes had returned, and she had found her sense of humour. Her recovery was short of simply amazing. We have cancelled our care agreement, as Mother wants to return to her private life. She feels confident and capable of looking after herself and preparing her own meals. I could not ask for a better indication she is back to her normal self. My sister and I want to thank you and your staff for the excellent professional care given to Mother in her time of need. You can be assured we will not hesitate to contact you in the future should Mother’s needs change.
Richard Dundas C.E.T.Applewood,
Jean has been a breath of fresh air in our home. She was able to connect with my grandmother and motivate her to do more. It's the small things that jean does that go a long way. Her kind, gentle ways and proactive approach make her an amazing CAREGiver. My family is extremely grateful to Jean for making my grandmother's stay here in Canada a memorable one.
Marie, client’s granddaughterMississauga
I wanted to share my personal experience with the services of Home Instead Mississauga. My mom is in a senior's residence in Mississauga, Ontario. I live in Oregon. Although I am totally satisfied with the care given mom by their staff, I wanted to have an additional, outside, CAREGiver to give mom extra special friendship and care and also interface with me on a weekly basis so that I could stay totally updated with mom and her well being. I've been very happy with the extra care given mom by your assigned CAREGiver Kathy and also by Paula before her. I was able to talk to mom on the phone at first, but lately mom is not able to hear very well, so Kathy keeps me informed with a weekly phone call. Home Instead has also provided for extra care such as taking mom to her hearing specialist to get her new hearing aids fitted and also taking her to the hospital for a check up after she fractured her arm. These additional services are very important to me. Mom's welfare is my first priority. Overall, I am very happy with the services of Home Instead and would not hesitate to recommend your company.
Collette is a bright light in our home. My parents live in my home, so I appreciate the peace of mind when Collette is here. My dad is up throughout the night which is exhausting for my mom. She gets much needed rest when Collette is here.
Amazona, client’s daughterMississauga
I would not hesitate to recommend Home Instead Senior Care Services to anyone looking for help in providing care to an elderly person. I was involved for several years with Home Instead as they provided various services to my dad who was in his eighties. Without the senior care services my dad would not have been able to stay in his own home alone. My dad had a few caregivers over the years but he had one main CAREGiver who was with him five days a week for four years. Besides the CAREGiver providing personal care to my dad, light housekeeping, transportation to appointments, preparing meals, she became a great companion to my dad and was involved in his care right up to the time of his death. Our CAREGiver provided great support and assistance to my dad and our family. From our first assessment, to contact with the office staff, to connecting with our CAREGiver I always felt that my dad was " in good hands." I felt we received excellent service.
Michele has had a wonderfully positive impact on my mother's life. When I speak to my mother on the phone, I can always tell when it's "Michele's day" because my mother is more animated and happy. She's become a true friend that my mother really looks forward to seeing every week.
J.P. Mulley, ClientMississauga
It is difficult for me to articulate the appreciation I have for Home Instead Senior Care Mississauga. Trying to understand our mom's dementia and navigating through the health care system for the best care for both her health and happiness was difficult. We found Home Instead through one of several recommendations given to us from our local Alzheimer's Society Chapter.Our experience has been excellent! From our mom's Staff Coordinator through to her Personal CAREGivers, we have been very happy. It is clear that her CAREGivers are chosen with our mom's needs and personality in mind. She is so obviously cared for with safety, kindness and dignity by staff trained to understand the complex needs of persons with Dementia and or Alzheimer's Disease. I'm also impressed with Home Instead's response time. Any questions or concerns we've had have been addressed immediately.It has given me peace of mind knowing that the capable and kind staff in both the Home Instead Mississauga office and the amazing CAREGivers with my mom every day are truly there for my mom.
“Jos” is well deserving of this recognition. For the past six months she has been a CAREGiver to my father and I can't imagine anyone doing a better job. No detail concerning his physical and mental well-being is overlooked by Jos. She is hard-working, warm, caring and professional. My father, myself and my siblings truly appreciate her efforts.
Home Instead has provided us with service that has been flexible to the needs of our loved one with dementia. The CAREGivers have been knowledgeable, kind and it has been reassuring to know that our mom is with staff that care for her hygiene, keep her mind occupied and gently provide her with reassurance and companionship on a consistent basis. I think the people that work in this field have a special ability to be in tune to the needs of seniors and for that I am very appreciative.
Anne has been with me for almost 2 years; she is a great person; we get along famously. I consider my workers as family whom I can chat with, or expect help from.When Anne arrives at my place we get caught up on news, followed by lunch, which Anne prepares, then she goes into the daily chores or if I have an appointment we tackle that. Anne is also a wonderful cook.I am very happy with Anne !
Home Instead has provided quality care for my father the past 10 months. All the staff have been helpful, professional and caring. They've done a good job of matching CAREGivers to suit my father's needs and his personality. They've arranged escorts for doctor's visits and excursions. I highly recommend this service.
John FiggPort Credit,
Judith M, client’s daughterMississauga
Home Instead has provided us with reliable and compassionate care for 3 of our elderly family members over the past few years. We have wonderful CAREGivers for our mother right now and without this service my mother would not be able to stay in her home. We have called a few times (even on week-ends) for last minute unexpected care that my mother needed and they have always been able to get back to us right away and provide last minute caregiving for us. What really makes a difference for us is that we know our mother is being cared for and looked after and that is a welcomed relief. They are responsive to our calls and emails and have really listened and therefore provided wonderful care to the specific needs of our elderly family members. We are truly grateful and appreciative and we would not hesitate to recommend Home Instead to anyone looking for in home caregiving.
Lori always knew what to do, regardless of the challenges our mother was facing. An ailing parent is stressful, worry always present, and yet when Lori was with our mother we always knew she was safe and happy, thus allowing our family to some much needed rest and our mother some much deserved independence. Lori always kept us informed, it was like having an additional family member providing care. We are, and always will be, eternally grateful for the blessing of this outstanding professional that entered our lives.
Unfortunately, my 92 year old mother needed the assistance of a Senior Care company, fortunately we chose, on the referral of a Community Care Access employee, Home Instead.Susan Leung attended at the hospital to meet us and a beautiful relationship was forged right then and there.The ladies that looked after Mom were kind, caring, and always on time, early in fact, and never let us down. Paul Alavathil, the scheduling coordinator was not only quick to put "the ladies in place" but also anticipated our needs ahead of time and never said "sorry that's not possible with such short notice"! There was no time that we required assistance that it was not available to us.Home Instead is a shining example of a well run organization with the 'complete personal touch'. I would recommend them highly.
Luvianne is a kind, gentle and compassionate person. The care she provides my husband goes beyond the call of duty. She takes the initiative to do whatever work is required around the house and takes great care in planning and preparing meals. She maintains a cheerful disposition and provides constant encouragement while my husband performs his routine activities like eating, exercising, or performing personal care and hygiene. She has a big heart and does her work with love and compassion
Home Instead Mississauga has been a lifeline for our family! When we first contacted them, it was for help with my 97 year old Mom. We were in dire need of some down time and Paul Alavathil, as Scheduling Coordinator ( now Staff Coordinator) , provided simply outstanding service to ensure that Mom's needs were met. This was even more evident during a recent 9 week hospitalization when we needed around-the-clock care for her. Without exception, the CAREGivers were conscientious and caring and a reassuring presence for Mom when we couldn't be at her side. We had complete peace of mind, always confident that she would get the attention she needed. In addition, Paul's strengths are his recognition of the importance of clear communication as well as an outstanding ability to anticipate needs and plan accordingly. We would highly recommend Home Instead Mississauga for those in need of compassionate, competent eldercare!
The moment we met Mel we knew she was a very special person. In addition to being clearly professional and capable, her kind and caring nature put not only my mother at ease but my husband and I as well. When we had to leave our 96 year old mom for extended periods, we had no problem doing so when Mel was on the job. We hope that if we or any of our loved ones ever need care in the future that we will have a Mel on the job.
I wish to commend you and your staff for being an outstanding organization. When I first called back in late October 2011, I needed a companion/helper for my mother who lived in her own home in Mississauga. You and Karen and your team took the information I gave you and matched her with Devianee. It was a match made in heaven.My mum passed away January 24, 2012, and although Deviannee's time with my mum was short (less then 3 months), she was the absolute, hands-down, best CAREGiver for my mum in what turned out to be her final months.Devianee was compassionate, caring, attentive, funny ... she knew when to leave my mum for while, and when to come back. She truly cared for my mum and that made all the difference to her - and to me, giving me great peace of mind on the other side of Toronto.Karen , our contact with your agency, was also outstanding. She kept in touch regularly, and when it seemed in January that my mum was fading, was already looking for extra help for her to stay in the home.Yours is the fourth agency I have dealt with in the past year. If I can offer any advice to families looking for help for their loved ones , it is this: Go straight to HOME INSTEAD ... do not pass go... do not bother to contact other agencies. Your team is the best.With much gratitude for Devianee's care, and you and your agency.
Our elderly mother has been the recipient of the most wonderful care provided by two kind and compassionate CAREGivers. Her face lights up at the sight of these two “angels” who are there to provide personal care and companionship. As a direct result of their excellent care, our mother has improved dramatically in both her spirits and health. Her quality of life has improved substantially. We can’t thank these wonderful CAREGivers enough!
The Griffiths FamilyClarkson,
Dear Home Instead Senior Care,As usual, thank you again. Your company continues to respond and act so quickly to our mothers changing needs. I don't know what we'd do without it!
We also appreciate the help and regular Quality Assurance visits from your Registered Nurse, Belinda. I feel great that she will be seeing my mother on a weekly basis to monitor her care and check in with my mother's CAREGivers.
Judith FamilyPort Credit,
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