At Home Instead Senior Care Mississauga, we reward our local CAREGivers with CAREGiver of the Month and CAREGiver of the Year awards to show our appreciation for all they do. Home Instead, Inc. also recognizes regional CAREGivers of the Year and one special CAREGiver who shows exceptional dedication is the recipient of the national award — The Mary Steibel CAREGiverSM of the Year Award.
If you want our outstanding CAREGivers to work with your loved ones give us a call at (905) 276-2273 and talk to our Home Care specialists.This program inspires CAREGivers to strive for excellence. It creates a sense of pride and rewards their hard work, compassionate care and service to others.
We are thrilled to introduce our outstanding award winning CAREGivers:
"Rajbir is simply amazing!"
- client's daughter
Rajbir said she sometimes receives more in return from her clients than she gives. What are those things Rajbir receives? Knowledge, experiences, time-tested wisdom and blessings.
"Every day I can learn something from my clients," said Rajbir "Some of the clients for whom I serve are more than 90 years old, and they share their life stories and experiences. Listening to their experience gives me a different perspective of seeing the world. And it also teaches how life's experiences build our beliefs. To put it in the simplest of terms, I like working with Home Instead because I love working with seniors."
Another thing that Rajbir loves about being a Home Instead CAREGiver is the chance to work with families or seniors from different cultures.
"It is very important to provide culturally competent care. So, it gives me a chance to learn a different culture, their beliefs and how it affects their care needs. Overall, I would say working with Home Instead and seniors is a great way to continue learning and improving personally and professionally," Rajbir explained.
Rajbir joined Home Instead Senior Care in January 2020. One of Rajbir's friends was working as a Home Instead CAREGiver, and she told Rajbir about the senior-care office. Rajbir is an international nurse from India who grew up in Punjab and graduated from the College of Nurses, a government medical college in Amritsar, Punjab.
"Alicia is just flawless when providing care for any of our clients"
- Nurse Supervisor
¡Buenos días! ¿Cómo estás? Alicia admitted being surprised. Her 98-year-old client, a war veteran, switched from English and spoke Spanish to her. That was meaningful because Alicia is from Mexico City.
"I like him and was impressed. He showed me his photos of where he lived during long-ago times. His mobility is good. In addition to walking very well, he is independent and he has a very lucid mind," said Alicia.
Alicia added: "What I like the most about being a Home Instead CAREGiver is that you meet many people from different countries, and they show you a little piece of their cul-ture and that makes you want to learn more. In addition, as a result of the care I provide for the clients, they thank me at the end of my day and often tell me: 'You are wonder-ful!' That fills my heart and leaves me personally satisfied."
Alicia found the Home Instead CAREGiver job opportunity online. After she had applied, Home Instead Senior Care called her to make an appointment. Alicia recounted: "Recruitment and Retention Coordinator Rosie Jabbal interviewed me, and she trusted me. Thanks to her, I am working at Home Instead Senior Care. I had been working for three years. I have decided to study for my Personal Support Worker certification to help give me a broader knowledge in senior care."
"Frelynne does an excellent job with her client. We can truly depend on her."
- Nurse Manager
Frelynne landed in Canada in December 2006 with a computer science degree, but she took a job as a live-in caregiver when she immigrated from The Philippines. Thirteen years later, Frelynne joined Home Instead Senior Care® of Mississauga and six months into the job, she has been recognized as the May 2020 CAREGiver of the Month! "I worked for a Toronto family of five for almost six years. After I finished assisting them, I took a six-month course to earn my Personal Support Worker certificate. Later, a co-worker recommended Home Instead, where she also has been working for many years. At Home Instead, Ms. Rosie Jabbal interviewed me in October 2019, and I started a month later." she explains of her experience so far.
Frelynne has been assigned to clients at a long-term care facility and to other clients who are in their homes. "Home Instead coordinators are very accommodating when I have questions, and staff members are attentive to issues that sometimes happen. Home Instead is a good place that is fair to the employees and takes care of our needs as CAREGivers," said Frelynne, who has a homeschooling child and an 18-month-old toddler.
When asked what she likes best about being a CAREGiver, Frelynne said: "Being a CAREGiver is a job that requires lots of dedication, patience, understanding and hard work. We are assisting clients with their activities of daily living because they simply can no longer do those things on their own. There is enjoyment when my clients are appreciative and when I see their smiles. That is their way of saying 'thank you.' Caring for clients with disabilities makes me happy because I am helping people who truly need specific care. In addition to all of the other components of care, I also provide companionship, which makes their days less lonely. I have experience with people suffering from dementia and how to deal with their behavior."
"Ramandeep is simply amazing."
- client's POA
As far as a grateful 94-year-old client and his family are concerned, CAREGiver of the Month Ramandeep was at the right place at the right time and reacted perfectly to the client's medical emergency in a hospital during one of Ramandeep's overnight shifts. There was no panic, and plenty of reassurance on Ramandeep's part; her compassion was perfect.
The client's son called the office in Mississauga to express his thanks for Ramandeep's quick action. Later in the day, he met with Ramandeep to thank her as she started another 10 p.m. shift with his father.
Recalling the drama of that night, Ramandeep said: "I called the nurse when the situation arose. The client was concerned because the occurrence was something that had never happened to him. He was so nervous, and I made him feel comfortable. I got him food and tea. While they assisted him, I was holding his hand. The nurse called the doctor, and I called our Home Instead office at 1 a.m. so they could call the family. He needed a blood transfusion."
Ramandeep added: "He is a very nice man, so polite. He said, ‘Thank you' during the evening. He is sharp, no dementia. He was so weak he could not speak Monday, but he pulled through. It was a meaningful memory. I've been with him five or six times, and I have stayed with him on Sundays, Mondays and Tuesdays."
Ramandeep joined Home Instead on Dec. 18, 2019, but she was no stranger to caregiving. Ramandeep earned her bachelor's degree in nursing in her native India. A month and a half after earning her nursing degree, Ramandeep came to Canada as a student and worked for two years on a college degree. She has a two-year postgraduate degree in advanced health-care leadership.
"Danny Boy" is an unofficial signature folk song and anthem, particularly for Irish Canadians, and CAREGiver of the Month Miriam believes no one has sung it better than one of her late clients. Miriam received permission from the dementia client's family to record the client's rendition – the client remembered every word – plus about 10 other songs.
"She loved to sing and had such a beautiful voice. When she heard her voice for the first time on my recording, she cried. The song had a special significance because Daniel 1 was her husband, Daniel II is a son and Daniel III is a grandson," Miriam said. "The client and I sang together sometimes. She loved the classics but she also liked Elvis Presley's music."
Although the client died two years ago, her songs live on. "I use the recordings with other clients because it inspires them. As far as memories go, music tends to stay the longest with those who have dementia. I played music to a man, and he started to cry because it brought back memories," Miriam said. "The singing client's family was really nice, and I felt lucky to have a client and family like them."
Along the lines of "play it again," Miriam's CAREGiver of the Month honor is her second one. She joined Home Instead Senior Care® of Mississauga in August 2013 and was selected as a CAREGiver of the Month and the CAREGiver of the Year in 2016. A long time friend and neighbor, Jean, was a CAREGiver and recommended Home Instead Senior Care as an employer.
The job dovetails with Miriam's background and spiritual beliefs. She was brought up by her grandparents, and three of her sisters are nurses. "My faith is very important. I am active in my church as a volunteer and also by singing in the church choir. Before I go into a client's home, I say a prayer. I also have a book of meditations that I keep in my car and read often," Miriam said.
"Jennifer is absolutely exceptional."
- client’s daughter
The contrast of one person's two successful careers couldn't be more stunning. As sharp as Jennifer is with spreadsheets, she is even better at taking care of people. Years ago, Jennifer earned a management accounting degree at her native Jamaica and worked in that field until 1999, when she switched careers and worked as a Home Health Aide after she moved to Florida.
Several years later after immigrating to Canada, Jennifer earned her Personal Support Worker accreditation while graduating with honors, That milestone led to several caregiving jobs and a nursing designation before Jennifer joined Home Instead Senior Care.
"Finding this line of work just kind of happened to me one day. I tried it and realized I'd like it. I feel fulfilled when I go to a client. I really enjoy the job because I am a lover of people. I thank God I can do this to bless someone's life," said Jennifer, who became a Registered Practical Nurse after she acquired her nursing license in 2012 while also holding a caregiving job.
Although Jennifer is punctual for every shift or arrives early, she has found clients eagerly waiting by the door while anticipating her entry. Their greeting? "We were wondering when you would come!" Clients also have told Jennifer, "I really like how you treat me. You have a special caring touch." Clients' families have told Jennifer, "You do extra for our loved one. You take such good care of them." Jennifer explained: "That makes me feel good. I am not doing this work to look for an honor. It surprised me when I heard that I was CAREGiver of the Month."
"You're a blessing to our family."
"Friends who pray together stay together." That comes very close to describing CARE-Giver of the Month Marilou Santiago and her 82-year-old client. They are good friends who first met about six months ago. On the weekends, they pray together and watch the Eternal Word Television Network. which presents around-the-clock Catholic-themed programming.
"She also likes to watch The Mass," said Marilou, who has been with Home Instead Senior Care® of Mississauga and Etobicoke, Ontario, since December 2015 and was honoured as the January 2020 CAREGiver of the Month. The client is one of three weekly regulars for whom Marilou serves on behalf of owner Brenda Enright's award-winning franchise.
"She lives alone in her home. In addition to companionship, I help her with her exercises and prepare her meals. Her daughter, who is active with her mother's care, is so nice. Before I left last Sunday, they gave me a Christmas card. I am going to be gone for vacation for much of December, and the daughter made me feel good by saying, 'We don't want anybody else but you" and "You're a blessing to our family." The client said, "I want just you. Just stay with me."
That's not the first time Marilou has been in demand. When she went on vacation in 2017, a client called the Home Instead office and said, "Please give me back Marilou."
Marilou, a native of The Philippines, earned her nursing credentials in her home country and served as a registered nurse for more than 20 years, including 10 years in the Middle East. "I needed more education here in Canada to become a registered nurse again, and it just didn't happen. I was depressed," she explained. "I could renew my efforts for the re certification, but I am not all that far from retirement. A friend told me about Home Instead."
Marilou said it is great to be working with Home Instead. "They have great flexibility. If I give them my availability with good advance notice, they will make it happen. I can go on an extended vacation and still come back to a job," Marilou said. "As long as my health is good, I will stay with Home Instead."
"Ayan is simply amazing with my Mom, I can seriously depend on her and that brings me peace of mind."
A 92-year-old client shows her appreciation to CAREGiver of the Month Ayan in special ways. The client gently gathers Ayan’s hands, holds them together, kisses the back of her hands and says, "Thank you." In the mornings when Ayan arrives, the client kisses her on the cheek.
"I’ve never had a client do that, and I was a private-duty caregiver for about eight years before becoming a CAREGiver. I get a warm welcome on Mondays. She has a sad face on Fridays when I leave. More than a good fit, this is a match made in heaven," said Ayan, who has assisted the client since Ayan’s second week after joining Home Instead Senior Care® of Mississauga in March 2019. Ayan began helping the client after her eight-month hospital stay ended.
The client had suffered a stroke and is speech impaired. "While she doesn’t say much, she does ask me about my daughter. She feels like family and shows me family pictures in her hallway. I can usually insert the comments she is trying to say. ‘That’s my husband’ and ‘I miss him’ are common. Her husband is gone, and she has one of his pictures on top of the TV," Ayan said.
This is one of Ayan’s caregiving promises: "I want the clients to know I am a friend." Ayan added: "There has to be a balance where I do the work that’s needed but return to chat before my shift ends. When my client naps, I wash her dishes, mop the floor and do everything else. Sometimes there is encouragement to help with personal care. But companionship is important."
A friend knew Ayan’s heart and recommended Home Instead. "He drives for a taxi company that contracts with Home Instead to transport clients. I also knew of Home Instead through commercials. They are flexible, and that’s what I need because I have a daughter," she said.
- client’s son
CAREGiver Mercedita, fittingly known as "Mercy," never gave up trying to help her first clients, a reluctant couple who rejected assistance for the first month. That was in August 2017, after Mercy had joined Home Instead Senior Care® of Mississauga. Now, in the fall of 2019, the couple eagerly anticipates Mercedita’s 9 a.m. arrival each day.
Mercy recalled: "A staff member went with me for the first introduction. We heard, ‘We don’t need your help. You can go.’ Recruitment and Retention Coor-dinator Rosie went with me the second time, and we were turned back. When I went a third time, one of their adult children went with me. After a month, they accepted me – maybe because they had gotten to know me after a month of my trying."
With a sigh and a chuckle, Mercy said: "It’s a good thing it wasn’t winter during that first month. I was stand-ing outside their home a lot before they finally let me in." With the 93-year-old husband and 89-year-old wife, Mercy said: "There are short-term memory problems and some confusion. I’m the only CAREGiver; adding others to the mix probably wouldn’t be a good idea. A family member is always there if I’m not. I know the family very well, and they are very nice. We have a client journal, and I write down everything for them."
Mercy helps her clients celebrate birthdays and other key dates. Oct. 20 will be a special day, when they’ll celebrate their 63rd wedding anniversary. For Mercy, an unforgettable day is Aug. 1, 2017, when she joined owner Greg Bechard’s award-winning franchise. In 2018, Mercy was honored as the franchise’s July Holly Jean Award winner. The franchise added another honor by selecting Mercy as CAREGiver of the Month for November 2019.
"Hellan is amazingly reliable and dependable!"
Hellan Varghese deftly refocused a client who had been overcome with sadness while expressing her grief of losing her mother when she was a child. The outcome was an overwhelming experience for Hellan and confirmed why she’s a CAREGiver of the Month.
Here’s how the dramatic episode unfolded:
Hellan said: "The client said her mother was killed by a stranger when she was 9 years old and started to cry. I was alone with her that time, and it was my second shift with her. I suddenly started to talk about the client’s daughter and son. Then she also joined with me and spoke about their schooling and all. When I came back to her mother, she looked relaxed and admitted that was a tragedy in her life. I tried to support her and empathized in her loss. She hugged me and expressed her gratitude for supporting her. I felt so happy in that moment to have chosen this career."
Hellan had valuable caregiving insight before joining Home Instead April 26, 2019. She’s a grad-uate of Shri Rawatpura Sarkar College of Nursing in Dhaneli, India, and was a registered nurse for six years. "From my experience," Hellan said, "the best way to win an elderly client’s heart is to establish trust and maintain a good interpersonal relationship with client and family. I try to understand the clients’ attitudes, choices and habits. I respect them, and I am a good listen-er. They need our presence to share their feelings and concerns. Most of them face loneliness and helplessness during this stage. Give preference to client choice even if you feel it’s a bad choice. Never command them, but instead show them how to do it. My motto is ‘Be a good listener, respond properly and give suggestions only if required."
"We adore Alphy. The match between her and our friend is a great one and we couldn’t be more pleased with her help."
- client’s friend
Alphy builds trust by making good assessments of her clients. She reads the care plan before going into the shift, she asks questions when being introduced and takes the time really understand her clients needs. She presents very well and has a great understanding of dementia to make good judgement calls with her client even if that means allowing space.
She takes the lead by ensuring her client is meeting all of her ADL goals. She uses persuasive techniques to ensure her client is following range of motion exercises or attending an activity involving movement.
Alphy shares her heart by her very giving personality. She recognizes her clients inabilities and never makes it known. She allows her clients to be themselves alongside being of support rather than just a CAREGiver. She makes recommendations to both the office and the family to allow for her clients comfortability.
"We love her. She brings such joy and happiness to my family. We can really depend on her and her ability to assist and make our Mom happy is amazing."
- client’s daughter
She builds trust by being reliable and is always there to lend a helping hand whether it be taking a last minute fill in shift or a last minute on-going assignment. She makes sure she is always available to us. She is punctual, presents well and is always ready to start her day on a positive note.
Maria Fe is a sweet, caring and easy going person who is incredibly patient and loving with the older adults she provides care to. She has great respect for this work and takes the lead in the care services to ensuring each client’s needs are met while in the comfort of their home.
Over the course of Maria Fe’s employment, she has provided care to multiple families. She has gotten to experience seniors with different diagnosis and backgrounds. The common feedback we hear from her clients and her clients’ families is, “We love her.” What demonstrates that is she shares her heart with all of them, one of the client’s relative said: “The smile on her face can bring joy and happiness to someone else and it is priceless”. The genuine demeanor Maria Fe shows outshines the most.
"My mom really loved Shahnaz. They had a great relationship and you can tell Shahnaz genuinely cared for my mom. Shahnaz was super kind. My mom had to follow a lot of rules surrounding what she ate and drank due to medical issues and Shahnaz found away for my mother to follow them without making her feel excluded"
- client’s daughter
Shahnaz builds trust by being consistent and reliable with her clients. Shahnaz is always on time and rarely ever calls out of her shifts. Her reliability proves the Service Coordinator’s can depend on her to be at work on time and ready to assist her client. Shahnaz is always in uniform and ensures she is representing Home Instead adequately.
Shahnaz takes the lead by reporting any incidents or changes with her clients to not only the office staff but to the facility members. For example, Shahnaz recently had her first shift with a new client and noticed that the client was sleeping in quite late in the morning. Shahnaz knew she had to remind her client to take her morning medication. Instead of just letting her client sleep in, she called the office, and asked if this was normal for her client to be sleeping in so late and asked for assistance in how to move forward. We were appreciative of Shahnaz reporting this to the office as this was not normal for her client.
Shahnaz has really proven herself to be a hardworking, dedicated, and passionate caregiver. She attentively accommodates each of her clients needs. Shahnaz shares her heart by creating a personal experience for her clients. For Shahnaz, being a CAREGiver is more than just a job. She builds relationships with her clients and really tries to understand their in’s and out’s so she knows how to work with them. For example, one of Shahnaz’s clients was playing a game of Bridge with her friends while they were having glasses of wine. However, her client is not allowed to have any alcohol so Shahnaz poured a class of apple juice in a wine glass to make her feel more included. The client’s family was very happy to hear this, she really went out of her way to make her client feel more included with her friends.
"The warmth and comfort Bogusia brings makes me feel safe. I can really depend on her."
Bogusia’s hard work, dedication and flexibility with her clients are just a few reasons why she deserves this amazing recognition. Bogusia is consistent and very reliable. She builds trust with her seniors with her exceptional punctuality and flexibility with her availability. She will work around her clients’ schedule even if it means re-adjusting her personal plans. Bogusia can be described as very warm and comforting. Client’s have told us this warmth makes them feel safe knowing they have someone with them they can depend on.
By honoring the unique needs of her clients, Bogusia takes the lead by making a special effort to learn new recipes that cater to her clients backgrounds. For example, she has a client of a Slovenian background and she has learned Slovenian recipes to prepare homemade meals to bring her clients to their roots.
Bogusia shares her heart with her empathy. She shows she can ensure quality of life with all of her clients. She promises great care by letting them know they can always depend on her should they need anything. Her loyalty to her clients is one of many great attributes. Bogusia possesses and we hope to create may more memories with her seniors.
"Farhiya is always willing to help whenever we need it. She bends over backwards to help me care for my wife and always has an amazing attitude. It makes my life easier."
- client’s husband
Farhiya has been with Home Instead Senior Care since 2016. Since her start, she has remained reliable and someone who takes steps to build trust with her clients. She commits to any schedule given to her, she is flexible to her clients and even moves around her personal schedule to accommodate her clients. Farhiya maintains exceptional attendance demonstrating that her clients are a priority even when a last minute request comes in.
She takes the lead by observing her clients for her first few shifts to learn specific habits and routines. She ensures she is prepared before she arrives to her first shift by taking steps to read the care plan and discuss any questions with the Client Care Coordinator prior to being introduced. These little steps make clients feel confident in her expertise. She is currently helping a female client and the clients husband has nothing but raving reviews on her performance of care.
Farhiya is a very caring person and shares her heart with her calm demeanor. When her client is having a bad day, she keeps her tone of voice calm, helps her client and listens to learn what is wrong and how to fix it. She takes pride in maintaining the safety of her clients at all times. We have received reviews from one of her clients and she says Farhiya is a special person with very good feelings and she is grateful to have her in her life.
"Rowen is a very conscientious young lady. She had provided very good care for my mom and pays attention to the quality of care."
Rowen’s hard work, dedication, reliability, and flexibility is what has helped her achieve this award. Rowen has been with Home Instead since we first starting serving the Mississauga community. Since the beginning, Rowen has proven herself to be nothing short of an amazing caregiver and personal support worker. Rowen continues to build trust with not only us but with her clients and always puts her best foot forward on a daily basis.
Rowen always takes the lead during her visits with her clients right when she arrives and she knows what to do without anyone telling her. Rowen provides home help services for a recharge client, the clients mother says she never has to give Rowen instructions before she leaves for the day. Rowen comes in and sees what needs to be done and does it right away. Rowen organizes her time during her visits so she is able to get everything done by the time her shift is over.
Rowen shares her heart by creating fun activities to do with her clients. She never wants her clients to feel disengaged. She comes up with activities by getting to know her clients and figuring out old hobbies they might have had. She also advocates for her clients and their families appreciate that their loved ones are in good hands.
"She always makes me feel safe"
Mary builds trust by always being on tine for all of her shifts. She always arrives early with a big smile on her face ready to work. She approaches every situation in a positive way and converses well with family of clients which in time, gives the family peace of mind.
She takes the lead by always ensuring clients are comfortable and by verbally reporting any concerns as early as possible so her clients are well looked after. Her gentle approach allows the client to be at ease when she is there to provide care. One of her clients told us “she always makes me feel safe”
She shares her heart every day with all her clients. She is able to connect and to plan meaningful activities with them. She plays domino with one of her clients every shift.
"Nancy is the eyes and ears for my sister and I. We are so happy to have her as our Mother’s CAREGiver."
- clients daughter
Nancy builds trust by making her client her priority. When her client was discharged from the hospital a few months ago, she was sent home in her night gown only. The hospital staff did not give her the clothes she was admitted with. Nancy called the office to inform us of this and went to the hospital to get her clients clothes. This made her client elated that Nancy went out of her way to get this for her.
Nancy takes the lead by constantly ensuring that she is keeping up to date with booking her clients appointments and keeping staff informed of any changes in her care. Her clients daughters live quite far away and are not always able to visit their mom frequently. They are relieved to have Nancy as their caregiver for this reason. Nancy always stays on top of her clients appointments and her toiletries. When she notices that her client is running low on items such as toothpaste or toilet paper, she always make sure she restocks.
Nancy shares her heart with her amazing approach in always ensuring her client’s needs are met. She will update the office of any changes, she will call the office with the client if the client has any questions. She always goes above and beyond for her clients to show them she is there for them and she always will be.
"Marilez instills confidence in my father. She makes my father feel relaxed and content allowing a calming effect on my dad. She works diligently and is very delightful. I feel confident leaving my parents with her, she has provided my sister and I a sense of relief."
- client's son
Marilez has been with us for over 2 years and remains consistent. Currently, she has a few complex clients who need certain demands. However, she is not afraid of these challenges. Marilez builds trust by making her clients a priority. She strives to successfully meet their needs and commits to exceeding their expectations. She places the health and welfare of others ahead of herself.
Marilez takes the lead by calling the office to voice her concerns with her clients and keeping office staff constantly updated to her clients and their constant changing needs. She also demonstrates flexibility by being accommodating when her clients make changes in her schedule last minute, she is always able to meet and adjust to a change of schedule or a new situation.
Marilez shares her heart by creating fun activities to do with her clients. During her shifts, she is not only focused on task based activities but she is also focused on making sure her clients are enjoying themselves doing so. Marilez adapts well, is humble, courageous, selfless and kind. She wants to build relationship with her clients and makes every effort to show that. To her, this is more than a job, it’s personal!
"Colleen has gone above and beyond to make sure that my aunt is well taken care of and I know my aunt really appreciates her and truly enjoys her companionship. Although we have never directly spoken with each other, I feel like Colleen is a trusted family member."
- client’s Daughter
Colleen has done a fabulous job building relationships with her clients. She knows the ins and outs of their needs. The feedback from all of Colleen’s clients are always so positive which makes her the perfect example of a great CAREGiver. Colleen builds trust with her clients and the office by ensuring everyone is consistently updated with any changes her clients may have. When she has any questions or concerns she always calls the office to follow up. Service Coordinators can always rely on Colleen to send weekly reports on her clients. Colleen is quite a busy CAREGiver and it amazes the office staff how she is able to manage so well.
Colleen takes the lead by creating activities that suit the needs of her client. She gets very creative on her weekly visits to keep her clients engaged. For example, when she sees that her client needs to get her hair done, she always notifies the office to book an appointment for her. Whenever she sees a decline in her clients health, she also informs us and logs it in the client journal to allow all of us to be on the same page and follow up with booking doctors appointments.
Colleen is constantly sharing her heart when she is with her clients, she is patient, compassionate, and caring. One of her clients says “Colleen has gone above and beyond to make sure that my aunt is well taken care of and I know my aunt really appreciates her and truly enjoys her companionship. Although we have never directly spoken with each other, I feel like Colleen is a trusted family member.”
"Wilfredo has provided relief to my family and I when we are away. We are glad to have him around."
- client’s daughter
Wilfredo builds trust with his clients by making them feel as comfortable as possible before providing any personal care. He uses the skills learned in different trainings for any of his difficult clients. With his calm and collected tone, his clients feel more at ease with having Wilfredo as their CAREGiver. He is easy going, respectful, very patient, and caring.
Wilfredo takes the lead by ensuring we know his availability ahead of time, to allows us to fill his schedule with desired shifts. He is always extremely flexible with his schedule, he will make adjustments wherever possible to accommodate Home Instead and his other job which makes him such a pleasure to work with!
Wilfredo shares his heart by investing time into building a strong relationships with each of his clients. Wilfredo has an amazing sense of humour which is why his clients find him such a pleasure to work with! Wilfredo always tries to go out of his way to put a smile on his client face. One of Wilfredo’s clients daughters say that he has provided relief for her when she is away, she is glad to have him around.
"She gives me piece of mind while I am work. I feel calm knowing she is there."
- client’s son
Christine comes to us from our Home Instead office in Etobicoke. She came on to help us with a high needs client in Mississauga. From the very start, Christine built trust with the son providing relief from stress while he was at work. Being close with his mother and worrying about her decline, Christine provided him with piece of mind when she was there. With Christine’s extensive PSW background, she was able to apply her skills to tend to this client appropriately.
Christine maintained taking the lead by informing both the family and the office staff of any changes promptly. Christine easily followed the practise of being our and the families eyes and ears. When she noticed her client had a bed sore, she reported it immediately and ensure her clients nurse knew about it when she arrived. She then took the responsibility to ensure she is repositioning her client every couple hours to help the healing process.
Christine shares her heart by her thoughtful personality. She took the extra steps of remembering items her clients likes, birthdays or even special events in their lives to allow celebration and growing their relationships. She shows her client her attention is on them and they are the priority during her time with them.
"She has provided such a relief to my family and I"
- client’s daughter
Monique has proved herself to be a very hard working and dedicated caregiver. She is selfless, compassionate, and strives to provide her clients with the best care possible. Monique continuously builds trust by providing high quality service to her clients. She demonstrates reliability by always arriving to her shifts on time. She demonstrates responsibility by communicating her clients care updates to the office diligently.
Monique takes the lead by being as involved as possible in her clients care. As well as, being available at times to assist the office when we are in a jam. Just last week, Monique was able to help our sister office in Etobicoke with an orientation for brand new client on a Saturday afternoon! She was able to be flexible enough to travel to Etobicoke and provide coverage. The Etobicoke team were very appreciative of her assistance and the client was amazed at such an amazing job she did.
Monique shares her heart by building relationships with her clients. She makes an effort to have meaningful conversations with her client to get to know them and establish a relationship with them. One of her clients husbands says that she is very sweet and hard working.
"Maria Fe is a fantastic help. Not only is she a great personal care worker, but she is a great comedian! My mother in law loved her for her humour."
- client’s daughter in law
Maria Fe is an extraordinary personality. She builds trust in various ways one being always ensuring her communication between office, client, and clients family is always intact. With Maria Fe’s last client, her care needs changed quite frequently and Maria Fe maintained continuous connection with the office as well ensuring she is logging her notes in the client journal to make always available for the next CAREGiver and family CAREGiver’s. Maria Fe is a problem solver, if an issue arises she takes the lead by trying to find the best possible solution for her client alongside support from the office. She brings a lot to the table and shares recommendations and suggestions such as engagement activities. Through this, she displays a great deal of empathy towards care for her client. Maria Fe shares her heart with her positive energy. She is always prepared, learns as much as she can before seeing a new client and uses her own background and knowledge to create an environment of encouragement. We have received many raving reviews from her clients families and it could not make us more proud to have her on our team!
"Elizabeth has been with my mom for years. She has been so flexible over time, she is always there when I need her and I cannot appreciate her enough."
– client’s daughter
Elizabeth is very attentive and caring. She builds trust by being committed. She is punctual, reliable and flexible. Elizabeth’s care for one client involves taking her client out for appointments and Elizabeth ensures she is always available. She listens for any concerns pertaining to her client and reports to both the office and the nursing team.
Elizabeth takes the lead by doing little things that make her client’s life easier, such as scheduling appointments with her family doctor or bringing them flowers to cheer them up. Elizabeth shows genuine compassion for her clients and works together with residence staff to ensure everything is handled well.
Elizabeth shares her heart by always trying to do something special for her client such as taking them to their favorite mall, bringing back favorite desserts or running errands to ensure nothing lacks. Elizabeth’s client’s family raves about her so much so that when her client moved, Elizabeth agreed to work in a different city to accommodate providing care.
"Susan is a lifesaver. She is always so accommodating whenever I need even if it is last minute. She brings me peace of mind knowing I can depend on her during my stressful time."
– client’s wife
Susan is an incredible CAREGiver who builds trust in many ways. Some are as simple as just being available to work additional days to provide relief to a family caregiver. One of her strongest qualities is how dependable she is.
Susan takes the lead by keeping open lines of communication between the office, the client and the client’s family. She understands that to be a cohesive team we need to all be well informed. Whenever her client has an update or needs her additionally, she makes effort to call us with her client to advise.
Susan shares her heart just by being caring. She listens, intently, to her clients and there stories. She will bake her clients’ favourite dessert. Her kindness does not go unnoticed!
"I am so happy with Atina!My dad was so reluctant to have care in the beginning but now he is in a great place and so comfortable with her. She has put my family at ease knowing that my father is comfortable with her."
- client's daughter
Recently, we have been supporting a Retirement Residence in Barrie. Transportation pick-up for morning shifts are at 4:30 am and Atina has accepted many of these shifts and in doing so has built trust.
One of her clients is resistant to care and initially he wouldn't open the door to her. Knowing that he has a sweet tooth, Atina takes the lead, picking up treats prior to her shift; when she leaves his home, drops a few behind, insisting that she had some that are “extra”.Not surprisingly, her company is a lot more welcome these days!
Finally, Atina shares her heart with this same gentleman by using positive affirmations to lift his spirits. She always tells him when he does something well, lets him know how well kept his home is and how great a cook he is.
"When Dorothy comes into my home the atmosphere just changes. My mom’s happy, I’m happy, even the dog is happy."
Dorothy understands that building trust with families is such an important part of her role. She knows that her clients depend on her, therefore she goes into work ready, present, giving these seniors her undivided attention and makes sure that they feel safe!
Dorothy’s client’s rarely need to ask her to do anything, because she thinks ahead and plans her day, so she can make the most of her time with them. She will cook with her client and make them her famous crème Brule. Dorothy takes the lead, by being open to learning new recipes and will encourage her client to help in order to keep them engaged.
Dorothy shares her heart by calling one of her clients “Babcia”, which means grandma in Polish. She has a special connection with this senior; they share Polish recipes and they loves cooking/baking together. The client’s daughter says she treats her mom like a Queen. “It’s too good to be true, she is like a breath of fresh air”, says her clients daughter.
"Hyacinth is amazing with my mom. She instantly took the lead in her care and has been consistent ever since. I know I can depend on her when my brother and I are at work."
Hyacinth has travelled long distances to accommodate urgent staffing needs. Hyacinth has remained in unfavorable assignments until a replacement is found. Over and over again, Hyacinth shows commitment and builds trust by putting others’ needs first and proving that she is reliable
Hyacinth is open to new experiences. She approaches challenging assignments with determination. She is not easily scared from the unfamiliar and will utilize all her resources, including her Team for support. She takes the lead by showing initiative and proving that she is empowered.
Hyacinth shares her heart by finding meaningful ways to engage her clients. One of her clients who has advanced Parkinson’s refused to go downstairs for activities; Hyacinth will bring in books, crossword puzzles, and her favorite snack until she is ready.
"From the beginning Misha introduced herself to my parents in a very respectful way. Immediately I realized this woman was someone that is a great listener and someone who takes initiative."
- client’s daughter
Misha builds trust by being confident in assessing her client’s needs. One of her clients mentioned that it was hard for her to leave her husband at home however when Misha is there she knows he is in good hands. She doesn’t have to worry and is able to go out and enjoy the respite that she needs.
Misha took the lead with a new client by looking through the client journal and reading the previous CAREGivers’ notes. Misha knows that “the more you know, the more you can do”. The client was very happy to see her going through the journal, it showed her willingness to learn.
Misha consistently shares her heart with all of her clients by being herself and brightening their days. She learns as much as she can about each client and treats them with dignity and respect. She thinks with her heart and acts with compassion.
"Mary is amazing, she does so well with my Mom, and understands my Mom’s needs before she even says anything. Marilez’s compassion, courteous and commitment to my Mom has contributed to my Mom’s quality of life so positively, I am grateful."
- client’s daughter
Since Marilez joined Home Instead Senior Care, we have received rave reviews regarding her level of care. She is punctual, presents well and is always ready to start her day on a positive note. Marilez builds trust with her clients and the office by her commitment. She is a go-getter and strives to do well by her clients.
When she has any questions or concerns, she calls the office to follow up as well and she reports any changes in the client journal to ensure other CAREGiver’s are looped in. She takes the lead by ensuring her client has had breakfast and is ready to go about her day.
As her client really prefers to listen to music, she gets creative to keep her entertained and busy. Marilez is always sharing her heart when she is with her clients. She learns her client’s routines flawlessly to ensure their needs are met 100% of the time.
"Rutchell is very interactive and always planning activities to do with my mom when she is with her. She gets creative and has downloaded Filipino music for my mom - the oldie songs she likes."
- client’s daughter
All of Rutchell’s clients have great things to say about her! The common theme being that they couldn’t get along without her, she is a hard worker, professional and a good “fit”.
Rutchell makes her clients a priority and when a last minute shift request comes from one of them, most often she makes herself available. Shebuilds trust by being reliable and flexible with her availability.
Shetakes the lead by ensuring that she is prepared for her assignments. When she accepts a shift, she addresses anything that she needs clarification on. She also follows up with the office if she has any feedback, especially if there changes to the client’s condition or if changes to the care plan are needed.
One of Rutchell’s clients has progressive dementia and was resistant to personal care. Rutchellshared her heart by remaining calm, gentle and presenting a positive attitude and now has been successful in providing this care.
Congratulations Rutchell on all of your successes!
"Maria is not only a CAREGiver, but she is a friend for my mom. She is also someone my brother and I esteem very much. Maria is always smiling, positive and has the energy my mom needs. She genuinely looks forward to Maria's visits. She has become a part of my family but also part of the family at Sunrise. I couldn't be more thankful and more appreciative of all that she does"
Home Instead Senior Care is pleased to announce that Maria is our November CAREGiver of the month! We are exceptionally thrilled to share this moment with you all. Maria's continuous dedication and caring performance to our clients is one of many reasons for this special award presented.
Maria has consistently put her all into her clients. She builds trust with our seniors by showing them she is there for them, and that they can count on her for anything they need during their time together. Maria is punctual, reliable, and always provides the support needed for her clients. Maria is very personable which allows her to create special bonds with her clients. Maria takes the lead by ensuring her clients are as comfortable as possible. She is very good at reporting any concerns as early as possible so her client is well looked after. She provides a breath of relief to both her clients and her clients' families.
Maria shares her heart by always going above and beyond for her clients. Her bubbly personality allows her to connect with her clients on a personal level. We continue to receive great feedback from her clients' families.
Congratulations Maria, thank you for being an exceptional CAREGiver!
"Elizabet is very professional. I know I can go out and run errands with a peace of mind when she's here with my husband. I like her, not only because she speaks the same language as us but because she is very compassionate in what she is doing. She takes good care of her clients whether there are eyes watching her or not."
- client's wife
We are pleased to announce that Elizabet is our October 2017 CAREGiver of the Month!
Elizabet takes the lead by always calling the office when there's a change in one of her clients’ health status. One of her clients had trouble getting up from bed which was very unusual and she informed the office right away in order to find out what was happening. It didn't take long before the problem was solved. With the help of the family and the Key Players, the client was back to her usual state and it could've gotten worse if she didn't say anything - many thanks to you Elizabet!
Elizabet builds trust by always being on time for all of her shifts. She always arrives early with a big smile on her face ready to work! She is a great example of an amazing CAREGiver!
Elizabet shares her heart everyday with all her clients. She is able to connect and communicate with her clients - even with the ones who are not able to express themselves. She is empathetic and understands what her clients are going through and what their needs are. One of her clients is not able to verbalize his needs anymore, however Elizabet does her very best to look for signs of hunger, thirst, if he is feeling hot or cold, or if he would like to rest etc. She ensures that his needs have been attended to before she leaves at the end of her visit.
Thank you for being an awesome CAREGiver Elizabet!
“It is very easy to take a liking with CAREGiver Glaiza, her approach always makes me feel safe”
Glaiza is our September 2017 CAREGiver of the Month! Glaiza’s continuous devotion and gentle demeanour to our clients is one of the many reasons we have chosen her to be presented with this special award.
After receiving an abundance of great feedback from her clients, we learned that Glaiza not only provides the level of care we expect, but approaches it in a very loving and trustworthy manner. She builds trust with our seniors by showing them that they can always count on her to help with any of their care needs.
Glaiza is punctual, reliable, and shares her heart by always providing the support needed for her clients. Her authentic personality grows with our seniors and is easily favoured by our clients.
Glaiza takes the lead by always ensuring clients are comfortable, and by verbally reporting any concerns as early as possible so her clients are well looked after. Her gentle approach allows the client to be at ease when she is there to provide care. One of Glaiza’s clients told us that it is very easy to take a liking with CAREGiver Glaiza as her approach always makes her feel safe.
Congratulations Glaiza on your dedication to Home Instead and our seniors in the community.
"Farhiya is so great and so receptive to what my mom needs. I am so happy having her here with my mom!"
– client’s daughter
Farhiya builds trust both with the office staff and with her clients on a daily basis. She is always on time, provides individualized care and support to each of her clients, and contacts the office to update us with any changes with her clients. She has such a caring personality that makes our clients feel like they are in great hands!
She takes the lead by helping her clients when they have changes they’d like to make to their schedule; Farhiya will use the home phone to call the office during her shift to notify the Staffing Coordinators of any schedule changes, this ensures that both the clients and herself will get the new confirmed schedule at the same time. When the office calls her to see if she is available for an extra shift with her clients we can always count on her to call us back when she says she can.
Farhiya shares her heart with her clients through building relationships with them and their families. She is always so kind, compassionate, and has a warm and friendly laugh!
Thank you Farhiya for your dedication to Home Instead Senior Care and for being such a wonderful CAREGiver!
"Linh is always a joy to be with and a great companion when we go swimming"
Home Instead Senior Care is pleased to announce that Linh is our July 2017 CAREGiver of the month! We are extremely thrilled to share this moment with you all. Linh's continuous dedication and caring demeanor to all of her clients are just a couple of the many reasons she is receiving this award.
Time and time again, the office staff hear great feedback from her clients. We have learned that Linh not only provides the level of care we expect but is always professional and is immediately perceived as a loyal CAREGiver. She builds trust with our seniors by showing them she is there for them that they can count on her for whatever they may need during their time together. Linh is punctual, reliable, and always provides the support her clients need especially reporting any changes with her clients.
She takes the lead by continuously ensuring her clients are comfortable in any environment. She takes the time to get to know her clients so she is able to engage and participate in activities her clients will enjoy. Linh's caring personality shows our clients how gentle she is; one of her clients, who swims for therapy, has always come back stating how much she enjoys their time together and Linh's level of care.
Linh shares her heart by showing her great personality from the first visit as she treats her clients with the upmost respect, care and loyalty. Linh's compassion to our client's definitely shows and proves that she is in the right field!
Congratulations Linh! Thank you for your continual dedication to Home Instead and our seniors in the community.
"I am so happy with the care that Arvin provides to my husband, he is a very good man"
The office constantly receives positive feedback from all his clients letting us know how happy they are to have Arvin as their CAREGiver. Arvin's continuous hard work and providing a high level of care for all of his clients are just a couple reasons why we are recognizing him this month.
Arvin builds trust with his clients by being there for them as a strong, supportive, helping hand and is always consistent in his care. His clients always know they can count on him for being there and being on time.
One of Arvin's clients has called to say they love that he takes the lead by calling into the office to communicate when the client would like to adjust a visit. He is honest and will let the office and his clients know when he is available and when he is not which is very helpful!
Arvin shares his heart through his giving personality and the smile on his face; he shows his clients he wants nothing but the best for them! He has a down to hearth personality and takes the time to interact and do activities with his clients!
The feedback from all three of his clients is continuously so positive that we wanted to recognize Arvin's dedication and hard work by acknowledging him as CAREGiver of the Month!
"Tessie is amazing. She takes the lead,
is always there for my parents and
continually tries to go above and beyond!"
Home Instead is pleased to announce that Tessie is the May 2017 CAREGiver of the month! Tessie's continuous hard work and dedication to our seniors is one of many reasons she is receiving this special award.
Tessie builds trust by ensuring she learns as much as she possibly can about her client beforehand and while she is at her shifts. This gives her the tools to guarantee her clients are always happy and comfortable when receiving care.
After speaking to one of Tessie's many clients, they have described her as caring, gentle and absolutely amazing with the way she takes the lead with their parents. Tessie has shown to always go above and beyond to help them in any way she possibly can. She is efficient when providing updates to the family/office and always on time for her shifts. She asks questions when she needs to ensure she is prepared well in advance.
Tessie shares her heart with her amazing approach in always ensuring her client's needs are met. She always tries to do more for her clients to show them she is there for them and she always will be.
Tessie's compassion and humbleness show that she is dedicated to always ensuring her clients are happy. Congratulations Tessie on your dedication to Home Instead and our seniors. Thank you for all that you do!
“We are so pleased with all the activities that Anjali has chosen during her visits with our mother”
Anjali’s hard work and dedication to her clients are just a few of the many reasons she is selected to be the CAREGiver of the Month for April!
Anjali builds trust with her clients by providing detailed updates to the office so that we are able to communicate with the family what Anjali and their mother do during their visits. This simple update makes families feel incredibly at ease when Anjali is taking care of their loved one.
Anjali takes the lead by planning weekly activities with her client to ensure she keeps her client mentally, physically and socially engaged. She goes above and beyond by taking the time to get to know her clients, learns what the clients likes and will find activities they can do together.
She shares her heart by investing time into building a strong relationship with each of her clients. She has a good sense of humor and is always able to put a smile on her clients faces. Anjali’s clients say they are so pleased to have her care for their mother. Thank you Anjali for your dedication and for being such a wonderful CAREGiver!
After receiving great feedback from several of her clients, we have learned that Sybil not only provides the level of care we expect but approaches it in a very professional and loyal manner. She builds trust with our seniors by showing she is there for them and they can count on her for whatever they may need. Sybil is punctual, reliable, and always provides the support her clients need. Her faithful personality grows easily with our seniors and becomes one of their favourite things about her.
Sybil takes the lead by always ensuring her clients are as comfortable as they can be and is very reliable in reporting concerns early so her clients’ are looked after properly. One of her clients family has told us that her nature and expertise shows when she provides care for her mother and she feels at ease knowing Sybil is there caring for her mom when she is not there. Before Sybil goes in to see her client, she goes prepared so she can assist and meet their requirements as needed. Her touching personality keeps our seniors happy and at peace.
Sybil shares her heart with her empathy. Through her numerous years in the field, she shows she can ensure quality of life for all of her clients. She promises great care by letting them know they can always depend on her should they need anything. Her loyalty to her clients is one of many great attributes Sybil possesses and we hope to create many more memories with our seniors!
Congratulations Sybil on your dedication and reliability to Home Instead and our seniors. Thank you for all that you do!
“Christine is one of the family now, she cheers us all up with her hugs and laughs, she puts my parents emotional needs ahead of the tasks and shows she cares in endless ways every day. She deserves to be recognized for her hard work and dedication to being an amazing caregiver and extended family member.”
- client's family
Christine has a strong relationship with God and she is both humble and confident in how she approaches her caregiving. Her ReCharge clients are very vulnerable and Christine builds trust with them by maintaining this modest demeanor. One of her clients, a young male who is rather rambunctious (due to a rare disease) is very challenging; it’s Christine’s very nature that puts the family at ease and assures them that he is in great hands.
As we age, the mind can waste away if not challenged and Christine takes the lead by finding engaging activities to do with her clients. She plays cards with one client who has Parkinson’s, letting him play at his own pace, but still keeping the game challenging. His spouse has indicated that this type of stimulation has helped him maintain cognitive function with other routines.
Christine has an infectious spirit that you can’t help but be affected by. Another client, who had Polio as a child, often has days that he is not in best spirits due to pain or exhaustion. Christine has been known to turn that around instantly, sharing her heart through laughter. The family has advised that you can often hear her and her client laughing throughout the day and it was been very therapeutic.
Congratulations Christine on all the successes you’ve had and for continuing to Live Home Instead!
“… we have had very complimentary reports about her sympathetic and capable handling of mom during the night. It requires a special person to be able to give such wonderful care consistently and at such awkward hours. Thank you so much Annette and congratulations!”
As we continually receive great feedback from Annette’s clients, it is apparent to us that she builds trust with her seniors. She is punctual and flexible with her availability and this consistency of her time and attendance makes her clients feel safe.
Annette takes the lead to ensure her client’s needs are taken care of to the best of her ability. Annette has a client who suffers from dementia and she is not always able to verbalize her concerns, especially if she is not comfortable. In expressing empathy and in anticipating her needs, Annette is able to react. Accordingly, she and Annette have built an incredible relationship, as she knows Annette will help put her concerns to ease.
Annette communicates well and she is engaged; she shares her heart by being patient and honoring her relationships. One of Annette’s clients explains that knowing Annette will be seeing Mom puts her at ease as she does not have to worry about her Mom and her care.
Thank you for the difference you make, Annette!
"No beauty shines brighter than that of a good heart"
ReCharge clients are family caregivers, usually burnt out because they are the sole provider of support for their loved one. Despite her exhaustion, Fabiola's client was hesitant to start services, because they had never previously received outside support. Fast forward, months later and this family caregiver has a deep appreciation for the care that Fabiola has provided for her spouse.
Within the first visit, they knew God had answered a prayer. Fabiola built trust by being confident and professional. She gave the family piece of mind through the way she was able to care for the client.
At the next follow up, office staff member Cassandra, learned that Fabiola had taken the lead by creating her own morning care routine for the client and his spouse. This made things easier for everyone and created structure for the family. During the next follow up, the client's spouse was in tears because Fabiola makes her life so much easier.
Finally, Fabiola shares her heart by having such a kind and patient approach, treating her client and his family with respect.
"Don is very charming and is receptive to what I need. I look forward to seeing him
every week because of how much fun we have together. He cares so much and
always wants me to have a good time.”
After speaking with Don’s clients, we have learned that he is very compassionate about their care and their safety. Don builds trust with seniors by respecting each and every one of them as an individual. He is always on time,
provides and adjusts the support needed for each client and his lovely, caring personality helps our seniors feel they are in great hands.
He takes the lead by constantly ensuring his clients are comfortable and calm in all atmospheres. He understands what the client needs before meeting them, so he can ensure he is properly prepared. His lively personality keeps
our seniors engaged and happy. More than a couple of Don’s clients have said that they depend on him and look forward to his visit each week because of how comfortable and easy he makes the visit feel.
Don shares his heart with his wonderful personality; the amount of care he gives shows our seniors that he wants nothing but the best for them. Don’s compassion and down-to-earth personality puts his clients and their families
at ease and proves that he is providing world class care.
“From the very first visit, Bianca has been a God send for me. My health is quickly failing but having Bianca come help me care for my husband has allowed me to continue on. She is so loveable and thank her every day for coming into our lives.”
- client’s spouse
When asked, “how would you describe Bianca?” a common answer given by her clients is, “She is so loveable!” Moreover, Bianca is a strong CAREGiver, who responds well, to the sometimes exceptional needs of ReCharge clients.
One of her clients suffers from developmental challenges and trust issues, rooted in a traumatic past; Bianca did not rush into this relationship, she took the time to Build Trust, by playing games, colouring, and allowing the client to get to know her. Now, when asked how she feels about Bianca, the client replies “that’s my sister!”
With another client, who has advanced dementia, Bianca Takes the Lead, creating a routine for him every Friday. His spouse has said, with gratitude, it is better than anything she could give him.
Finally, Bianca has a palliative client and aside from the one to one care, Bianca provides emotional support to her nine year old daughter, who is having a hard time coping. Bianca Shares Her Heart by taking the time to do fun activities with the young girl, like baking muffins or treats together. The feedback from all of her clients, but especially these three families, has been so positive that to recognize Bianca P.’s dedication and hard work by acknowledging her as CAREGiver of the Month!
“Cielo came into our mother’s life when she needed a CAREGiver to be consistent, compassionate and patient. We are so grateful to her for the wonderful care she gives to our mother. She has given us peace of mind and my mother caring companionship. Congratulations, Cielo! You so deserve this award.”
- Judith, client’s daughter
Her warm disposition, kind smile and genuine talent sets Cielo apart from the average CAREGiver. She always arrives early for her shifts and families know that they can count on her to be there for their loved ones. The peace of mind that clients rave about demonstrates her ability to build trust with the whole family.
Cielo’s attention to detail is shown through her clear and concise log notes. We can count on Cielo to take the lead when required to provide home help or personal care. In a recent training about Alzheimer’s disease and refusal, Cielo learnt and utilized a technique to encourage her client to wash her hair. She also notified the office of the technique and we were able to share this with other CAREGivers who care for the same client.
Cielo consistently shares her heart as she invests in building strong relationships. Whether it’s sharing her afternoon snack with a senior whose family is worried about their eating habits or showing photos of her own family, Cielo takes the time to make her senior feel special.
“Deka is an outstanding caregiver and with my husband’s illness we have had so many PSWs in our homes. Some have been wonderful but none have been as reliable and trusting as Deka. It is important that we recognize these true CAREGivers and I wanted to say thank you Deka!”
- Mrs. M, client’s spouse
When we forget to balance work and rest it often takes a toll on our health. This is exactly what happened to one of Deka’s client’s, the
primary caregiver for her high needs husband. Never having Respite Care before, the client’s spouse was worried her husband wouldn’t want anyone else looking after him.
Luckily, this was not the outcome. Deka started building trust from day one as a strong, supportive helping-hand for the family. You know she’s great when the family calls in to tell us she is the best PSW they have ever had. Deka is consistent with her client’s routines and supports his walking in a way that maintains his dignity but ensures he’s safe.
She took the lead by taking the client down to the gym and encouraging him to do his exercises. With this new added routine in place the client’s mobility has continued to improve and he is feeling more secure on his feet. Deka’s one-on-one time with him has allowed them to build a relationship and she shares her heart by calling him her friend, which makes his whole face light up.
“I hear from my brother, when he goes over for a visit, how great she is and how she works hard. For her to go to the hospital with my mother, when she fell, was a blessing to me.”
Lorna, client’s daughter
It is evident from Jiya’s work and the feedback that we receive from her clients, and their families, that she is a dedicated CAREGiver!
As confirmed by Santrax reports, Jiya is consistently punctual and that’s the way we nurture relationships, by building trust.
By honing in on the unique needs of her clients, Jiya is able to plan meaningful activities with them. With one client, who has dementia and unable to verbalize her interest in spending time outdoors, Jiya takes the lead, preparing picnic lunches that they can enjoy out in the garden.
While showing initiative is an example of taking the lead, by being thoughtful, by being the bright spot in her client’s day and by engaging her, Jiya shares her heart. She is caring, compassionate and unique her approach to service, show us that to Jiya it’s personal!
"There is too much to say about her. Emely is a perfect fit for our family. She is so attentive to my husband! I don't have to ask her to do anything, she just does it. I couldn't have asked for better help. She has a great heart."
- client’s wife
Emely is always there for her clients, emotionally and physically; she is consistent and punctual, which is how she is able to build trust. It is this type of dedication and genuine effort that we are recognising this month.
She takes the lead by acknowledging that in our aging community, sometimes the details can get lost between family members that live far from their loved ones. On more than one occasion, she called to advocate on behalf of her clients’ needs.
Emely shares her heart by looking for meaningful activities to do with each of her clients. Whether it is by sharing a song or looking at pictures, she gives each of her clients an incredible amount of personal one-on-one time.
One of Emely’s clients suffers from Alzheimer’s and although he does not remember her name, every sunrise he asks his wife, "Is my friend coming today?” That is how special Emely makes him feel.
Congratulations Emely and thank you for all your hard work.
"We just love the personal touches that CAREGiver Barbara warm heartedly shows my grandmother. The little extras that go a long way, such as puzzles she brings in for her, and she is just thrilled. CAREGiver Barbara really has a wonderful connection with my grandmother."
- client’s granddaughter
Barbara is a natural CAREGiver. She is very passionate, friendly, helpful and goes above and beyond!
She is able to Build Trust by being someone her seniors can count on. She has developed relationships and gets to know the clients personally so she can ensure their needs are being met.
She Takes The Lead by advising the office of the client's evolving needs and any concerns as well as shows initiative, getting to know her client's on a more personal level as to what is important and interesting to them so they are fully engaged.
Barbara Shares Her Heart with whomever she comes in contact with. She puts the families at ease knowing they are in good care. This is more than a job to Barbara, she wants to give back and she certainly does so by exercising the guiding principles and more.
“The special thing about Elizabet is that she is so warm hearted. She has built a close relationship with us yet is always professional. Her personality is what makes her an amazing CAREGiver for my husband and I always look forward to her visits. I want to say thank you Elizabet you are a very special person to us.“
Elizabet has been helping seniors live independently and provides incredible respite for family caregivers, effectively and with precision. Many of Elizabet’s clients were initially very resistant to receiving care, but because she is punctual, responsible and accountable, she has been able to build trust and win them over.
Elizabet helps our clients and their families meet the challenges that face them every day. Her ability to tailor her talents to each client’s unique needs demonstrates how she effectively takes the lead. She takes initiative and completes necessary tasks without having to be asked. She makes the difference in these clients’ lives and embraces the responsibility and cherishes it.
Se shares her heart by engaging these clients and honouring them; she is the bright spot in their day and is considered part of their family. She treats each of her clients with dignity, irrespective of the compromises that they may have to their health; to her, they are all intelligent individuals who deserve her respect. Congratulations Elizabet!
“Lanilily has been great with my parents. She is very pleasant with my Dad and takes care of all his requests promptly, prepares meals for him, etc. She is always on time and very willing and proactive in terms of seeing things she can do to help my Mom.
We are very pleased Lani is there to support both of my parents – thank you and congratulations to Lani on her award! It is certainly well deserved!”
Julie C., daughter
To be CAREGiver of the month you must follow the Guiding Principles of building trust, taking the lead and sharing your heart and CAREGiver Lanilily has done an exemplary job at exceeding this service standard.
Lanilily consistently builds trust with her clients by being timely and dependable. This is very beneficial to her seniors because it gives them something that they can count on and minimizes any potential anxiety.
She takes the lead by being proactive in her responsibilities - as one family states “She is a big help for my mom as she (mom) doesn’t need to provide much direction and arrives home to find many things around the house have been taken care of for her. “
Finally, Lanilily shares her heart by being genuine in her affection towards her clients, and they are always happy to see her. Their feedback is always positive and they look forward to seeing her return.
Congratulations Lanilily! Keep up the great work and thank you for being such a wonderful CAREGiver and an important part of the Home Instead Senior Care Team.
“Dorothy is kind, polite and professional! She is always happy and always comes to my mother with a smile. Dorothy isn’t the kind of worker that cuts corners, she does her job effectively and works hard. We have been extremely happy with her and the care she has provided my mom.”
In spite of only being here for a short period of time, Dorothy has demonstrated a keen understanding of our Guiding Principles and because of her warm personality, diligent work ethic and calming nature, she is CAREGiver of the Month.
Dorothy’s flexibility and responsiveness continually stands out. She builds trust with her clients by understanding how to uniquely connect with them; in many cases she picks up new skills or learns new games in order to engage them. In one case, when her client did not speak English well, Dorothy brought a book about the client’s native country and they spent time looking at it together.
She presents herself as a confident CAREGiver, taking the lead and showing initiative; she is often sweeping or vacuuming without being asked. Many of her assignments involve home helping, but they improve the quality of her client’s lives infinitely.
When Dorothy accepts an assignment the entire office is confident in her ability to exceed the expectations of the Care Plan. Her patience and compassion are proof of her ability to share her heart and provide world class care. With no indifference, Dorothy is a CAREGiver that continues to exceed the status quo and deliver service excellence.
“It has been a privilege to have Emelinda come to help my mother. She has provided invaluable assistance to Mom with so many things. Her smiling face and quiet encouragement are very much appreciated. She is so reliable and considerate. Many, many thanks.”
The January 2016 CAREGiver of the month is Emelinda! Through her dedication to her clients Emelinda consistently upholds Home Instead’s Guiding Principles and therefore, as a team, we have chosen to recognize her continuous efforts to improve the lives of seniors.
After speaking with one of Emelinda’s ReCharge clients, it was clear that she
builds trust with her seniors. The client’s wife commented on how comfortable she is in leaving her husband with Emelinda, and having some time for herself. She listed helpful, kind and compassionate as Emelinda’s strengths. Emelinda has built trust with not only her clients but also with the office staff at Home Instead; she is reliable, responsible and professional.
takes the lead by providing individual care and dedicating herself to her assignments. She does not have to be asked to complete tasks and she enjoys making clients smile. One of her clients said that their house would not be same without her. Service Coordinators can be confident when staffing her in assignments that she will complete the assignments with Home Instead quality.
It is evident that Emelinda
shares her heart due to the wonderful things both office staff and clients have to say about her. She is a polite and genuine CAREGiver that clients are always asking to have back.
"Monica has become a member of the family. Not having her around is going to make my family dynamic very different. She is like a sister to me, she is the best Caregiver I’ve ever had."
– ReCharge Client
Monica has proven herself to be a reliable, loyal and passionate CAREGiver. She consistently represents the Home Instead name with pride.
Monica is the kind of CAREGiver you can always depend on; when she commits to an assignment she takes the lead and no matter what the client’s needs are, she provides them with the excellent care. During Quality Assurance visits, Client Care Coordinators have noticed she frequently takes the lead by finding house hold chores to do that will positively impact the family. She capitalizes on training opportunities and is a versatile CAREGiver who works any shifts and with any client.
Monica demonstrates her ability to share her heart by actively engaging with clients. She motivates them to complete tasks. Whatever the activity is she allows them to feel accomplished.
She built trust with her clients by continually being punctual for her visits, always showing up when needed and being a constant in their lives when things may be difficult. Monica has had clients finish with their ReCharge hours and sign up to use Home Instead privately so they do not lose her. It is this type of dedication and loyalty that have driven Monica to be Caregiver of the month for December 2015. Thanks for all of your hard work!!
“Liz, as part of the Home Instead team, was instrumental as a daily caregiver to my father, understanding his dementia and being his trusted friend. Liz became part of my family. Liz is a truly caring and humane lady and I welcome the opportunity to congratulate her on being caregiver of the month.
Craig G., client’s son
"I would like to voice my appreciation about Liz, she only came to us for a brief period of time, however she is a wonder, so friendly, helpful and she goes above and beyond. We just had a great connection with her."
Deidre T., client's wife
Liz is a natural CAREGiver. She is passionate, has a wonderful attitude and shares her smile with her heart. She is able to Build Trust by being someone they can count on. She always puts them first. When a client wanted to do a certain activity that was challenging for her, Liz was willing to give up her hours with him because it would be more beneficial to have a CAREGiver who could do the activity with him rather than have him miss out. She Takes The Lead by going above and beyond. One of her seniors really liked a particular singer so she researched the singer and brought in information to share with them. This was really meaningful to the senior. Liz Shares Her Heart with whomever she comes in contact. Liz puts the families at ease knowing they are in good hands. This is more than a job to Liz, she wants to give back and she certainly does so by exercising the guiding principles. You are an amazing CAREGiver. Thank you for all that you do!
"The great thing about Obi is that when he visits I can go out and know Obi will find something fun to do with my dad. My dad needs help with personal care but Obi is always able to tie the visit back to something fun and engaging, when I come home my dad tells me stories of the fun things he did that day with Obi. My dad does not often have fun anymore because of his illness and cannot go anywhere so I love to hear that he had a fun time with Obi."
Lilval F., client
Obi has worked with us for over 2 years and has taken our world class Alzheimer’s and other dementias CARE training. With his infectious laugh and big grin Obi knows how to win the hearts of his seniors. When he is not making tools during the day Obi is building trust with the team by reporting his hours on time, responding quickly to assignment emails, and letting us know if his availability changes. Obi takes the lead to find meaningful activities to share with his clients. By showing interest in their hobbies, he found out one of his seniors love dominoes but no longer had a set to play. Obi brought his tablet and played the game with him to provide mental stimulation. The family was thrilled because they saw a difference in his demeanor and he had such a big smile after the visit. Obi shares his heart by listening to his seniors’ stories by showing empathy and understanding of their journey. His clients say that he is a great listener and is always able to share a laugh with them. Thank you for making your seniors smile!
“Angela is the best CAREGiver I have ever had! She does everything for me! ”
Noel C., client
Angela J. has a strong sense of commitment to provide the best care possible to our seniors and reassurance for their families! She has had an array of assignments from home helping, Alzheimer’s care, running errands and cooking meals. She never limits herself to what she can do. Angela builds trust with her clients by always arriving on time. Her client waits at the door for her to come and has the biggest smile when he sees her. She took the lead with one her client’s by getting permission from their family to call the utility companies to lower their bills! Always going above and beyond and keeping it personal. She shares her heart by getting to know her seniors’ cultural backgrounds and what’s important to them. Her client is from Ireland so when it was St. Patrick’s day she made sure she brought him his favorite meal to celebrate. Angela is invested in making the biggest impact on the lives of these seniors and takes the lead to ensure that she is up to date with Home Instead’s world class training. She has completed Alzheimer’s, Chronic Conditions, Palliative CARES training and Health and Safety Awareness training. Caregiving comes naturally to Angela, and it shows in the positive feedback from the seniors and their families. Not only does Angela know what our Guiding Principles are, she lives them every day! We are truly amazed with all that you do, keep up the amazing work Angela!
“On behalf of my cousin Margaret may I extend a very sincere thank you to Connie as she is consistent with the needs of Margaret's care. The three hours every 3 days since April 2015 has been a great wellness benefit to Margaret - so much so that staff at Sunrise of Mississauga have commented many times how cousin Margaret has improved due to Connie's understanding of her needs, physical, emotional (albeit Alzheimer dysfunctions from time-to-time) and encouragement. Thank you for your services! ”
Alanna, client’s cousin
Connie has now been with Home Instead for 2 years and during this period has established a reputation of being one of our best CAREGivers. She is compassionate, caring and effectively uses the Guiding Principles to make the biggest impact on her clients. We are so happy to be able to recognize Connie for all of her hard work. She takes her time, ensuring that she
builds trust with her clients. She takes the lead by being active in our community events like support Be A Santa to a Senior and the Alzheimer's Walk. She also takes the lead by bringing puzzles and books or other things that she knows will engage and stimulate her clients. Moreover, having taken our CARES training, she is successful in her ability to redirect those clients who have Alzheimer’s. She treats her clients with dignity and respect,
sharing her heart by making them feel comfortable. She appreciates that humour is the best medicine of all that ails you and she breaks the ice with friendly jokes. Congratulations Connie you are truly respected for your CAREGiving ability.
“I have had a lot of PSWs come into my home, but none like Shareyn. She actually cares about my husband’s needs and takes the time he needs with his eating and walking. She never pressures him to hurry up and he notices this and feels comfortable with her. Shareyn is a great girl and I am so happy she is part of our life.”
Tessie G., client’s wife
Shareyn R. is July’s CAREGiver of the month. She is being recognized for the special way in which she demonstrates all of our Guiding Principles - with all of her clients, staff members and peers. The team describes her as a “life saver” in picking-up last minute shifts, “reliable” with her ongoing assignments and professional with everyone that she interacts with. When faced with challenges in her assignments she doesn’t complain or lose her cool, she takes the lead and approaches these situations with creative solutions. Her ability to share her heart is nothing less than refreshing as she carries a bright smile and warm heart everywhere she goes. Her clients request her because she has built trust and they respect the high level of care she provides. The office knows that they can always depend on her to be consistent and put her best foot forward. Skills can be taught, demeanor can be adapted, but this true team player who possesses the quality of a genuine heart and caring soul is what makes her stand out as an asset to our team. Thank you Shareyn for all your hard work; we genuinely appreciate you and look forward to your bright future.
"Michelle helped Mom acclimate to her new surroundings at Revera and provides a regular presence throughout the week. She is always willing to accommodate Mom’s preferences, whether it’s putting together puzzles or taking her out for some much needed fresh air."
Paul, client’s son
Michelle has been with Home Instead for almost 2 years and has worked over 2200 hours. She has been with all different types of seniors, some who were extremely challenging, but Michelle handles herself very well. She builds trust with her seniors and their families by showing a gentleness and calmness that you would not see in anyone else. She has been with a handful of palliative clients and shows compassion by holding their hand and giving them a feeling of peace and comfort knowing someone is there with them at the end of their lives. I was there to introduce her to her very first assignment and she was there early and was waiting outside for me. The first step to building trust is being on time! I can always count on Michelle! I have never had a client call back to say they want someone else. She makes an impression her first visits and families trust her because she shows them she wants the best care for the seniors by listening and showing empathy. You are an amazing CAREGiver!!
“In my view, Alma is much more than a caregiver. She is passionate about her work and exhibits great empathy for her client. She is very professional, efficient, prompt and helpful and never panics. Alma’s maturity and experience definitely show.
My mother always recognizes Alma and even remembers her name. I can tell that she is very comfortable with Alma and feels safe in her care. They have developed a real rapport and sometimes I feel that Alma is more important to my mother than me! Anyone would be very fortunate to have Alma on their care team.”
Lorraine D., client’s daughter
Helpful, empathetic and passionate are the words Lorraine D. (a client’s daughter) chose to describe Alma and they represent the way in which she is able to share her heart. She is a born-nurturer and this is not the first time someone has expressed that she has become part of their extended family. Her clients won’t let go of this gem once they get the opportunity to have her. Almost all of her assignments are long-standing and her relationships are strengthened by the fact the she is compassionate and thoughtful. Alma is focused on building her clients confidence; with one client, she makes sure that she is dressed well, puts blush on her cheeks and does whatever she can to make the client feel good about herself. She also strives to keep her seniors independent and ensures that she is respectful of their wishes. Alma is “the bright spot” in her client’s lives.
True to Lorraine’s D’s testimonial, “anyone would be fortunate to have Alma on their care team” and we are super lucky to have her on ours. Congratulations Alma!
“Hayley is outstanding, compassionate, very creative. She understands he has eye issues so she reads to him. She asks questions that he would have knowledge about and is genuinely interested. Hayley is extremely patient and you right in the eye when talking to you. She has a great personality and steers father in the right direction.”
Mike B., client’s son
Hayley started her journey with Home Instead August 2014 and since then has demonstrated a an obvious talent in taking the lead! Hayley has touched the lives of many seniors, most recently an elderly couple living alone, unassisted outside of the care that they provided for each other. When his wife passed away (two months ago) Hayley was the anchor for Mr. B. and the entire family. She made herself available for all their needs. In order to lift her client’s spirits, Hayley took the lead and decorated his home with several spring bouquets and a wreath that was hung over his door. The gesture was sentimental as Mrs. B used to do the same. She also takes the lead to ensure that irrespective of who is scheduled, that the care is consistent and all members of the Care Team and sufficiently prepared. Finally, Hayley is contentious taking the lead to remove meats from the fridge, so they are defrosted in time for the evening CAREGiver to prepare them for Mr. B. Hayley D. is an awesome CAREGiver and we are grateful, strong in her ability, caring and compassionate in her nature and a great addition to our team
Anastasia has been looking after my mom for approx. 9
months. Since Anastasia arrived my mom has started eating again and has
gained weight. Anastasia is warm and kind and makes my mom laugh. She
lets the nurses know if there are any concerns. We want to thank
Anastasia for caring for my mom who will be 96 years old in January and
treating her just like her own mother!! We appreciate it very much!!
-Georgia B, client’s daughter
Anastasia began her career with Home Instead a year ago, with the
intent of giving back to her community. She has a passion for working
with seniors and living our Guiding Principles. This is ever so evident
from the strong relationships that she has developed with her clients
and the endless testimonials of the difference she makes in their lives.
In one case, her client (a recluse) would not let anyone into her
home but after 6 months of consistency and competency in her routine,
Anastasia built trust and overcame this obstacle. Mrs. G will now assert that Anastasia is “irreplaceable”. She is creative in her approach and took the lead
to find new and interesting recipes to address her client’s diabetes.
She has provided Mrs. G with variety while ensuring her health and
wellness. On one occasion, she called the office to confirm if she could
bake special diabetic cookies for Mrs. G. This relationship is also a
reflection of her ability to share her heart. It is not
only the effect of proper matching of client to CAREGiver, but a
response to a CAREGiver who freely and openly talks, smiles and doesn’t
mind holding Mrs. G’s hand. Undoubtedly, Anastasia is an “angel in disguise”. We are so happy she is part of our amazing team!
Cassandra's companionship is a highlight in our mother's
day. Her caring, positive outlook and friendly manner has made her an
essential ingredient to Mom's health and well being. We are blessed to
have Cassandra as part of Team Mom.
-Laurie, client's daughter
Cassandra was a PSW who applied to Home Instead while completing her
nursing education. At the time, she expressed an interest in working
with seniors because her own grandfather had Alzheimer’s. Two years
later, she has worked with almost two dozen clients, making the biggest
impact on those who suffer from the same disease.Exceptionally reliable, Cassandra places her client’s needs over convenience. She is able to build trust by
being someone they can count on! Because she has developed
relationships she intuitively knows what is in their best interests and
she is able to take the lead. Care plans can’t always
cover every detail or unusual circumstance, and Cassandra always meets
these situations with confidence in her own decisions. She has one
client that she has been with this entire time and has likely spent more
time with Mrs. “D” than any other individual in her personal or
professional life. This client’s daughters said that Cassandra is
engaging and knows exactly how to make her mom smile. That’s what sharing your heart is all about, being compassionate, being thought and just being yourself!Cassandra is an exemplary CAREGiver, well liked and well respected. Congratulations and thank you for all your hard work.
Evelyn has a down-to-earth friendliness that made my
mother feel at ease. Evelyn genuinely enjoys chatting with people and my
mother enjoyed her company. She went above and beyond, contacting the
office about health concerns and taking Mum out for tea and lemon pie
'on her own dime'. Evelyn's stewardship made a difficult experience less
of an ordeal for my mother, and took a real load off our minds.
-Janice G, client's daughter
In two weeks, Evelyn will celebrate her one year anniversary with
Home Instead and it's a period defined by extensive professional growth.
Evelyn understands the importance of continuity and relationship; she builds trust
by always arriving on time and continues to open up her availability,
sometimes working on the weekends and sometimes for the Etobicoke Team,
to accommodate the needs of our seniors. She engages her clients; in one
case knitting with her senior. Taking the lead she
took a picture of the activity and e-mailed it to the office, and in
turn, we sent it to the client's daughter. "Kathy", who lives overseas
and doesn't get to see her mother often, was ecstatic! Evelyn is
outgoing and gregarious CAREGiver. Her ability to share her heart and help her seniors open up about their feelings is innate. Laughter is prominent in every assignment. Our
perspective on Evelyn is shared by others in the community and referral
providers have communicated as much to us. We are so proud to have
Evelyn on our team, she is a true gem!
From her first meeting with my mother, (who had Alzheimer’s) Miriam showed herself to be a compassionate and caring person. When I would phone to remind her that this was the day Miriam was coming, Mum’s voice would become animated and excited. Miriam engaged my mother in the life going on around her, which was an increasing challenge and one which Miriam was very successful at. I consider Miriam to have played a major role in ensuring Mum’s happiness and well-being. She is a great asset.
Barb, client’s daughter
Miriam B is one of Home Instead’s most accomplished CAREGivers! Her assignments have covered every area of senior care, from Alzheimer’s to palliative and her performance has always been remarkable.
Miriam’s clients grow to depend on her and she never falls short of any expectation they have. She is reliable, responsible and professional and “no” doesn’t seem to be a word in her vocabulary. Always early and always available Miriam easily builds trust and creates the foundation for strong relationships.
She is invested in making the biggest impact on the lives of these seniors and takes the lead to ensure that she has the benefit of all the trainings we offer. Accordingly, her clients receive the best care she can offer. To date, she has completed CARES, Health and Safety Awareness and attended a 2 day Palliative In-Service at Trillium Hospital.
Sharing her heart is a natural expression of Miriam’s character as she treats her clients like extended family. Companionship is the opportunity for Miriam to create memories; it is an exchange of life stories and her clients look forward to their time with her. We get regular requests for Miriam’s services and if cloning was a possibility, we would do so in a heart-beat. Thank you, Miriam!
I love her! We have a lot in common.
She is a very nice person that would do absolutely anything for me. I
would have her everyday if I could.
“Nurse Wendy”, as she is playfully addressed, (she is not actually),
is one of our most valued CAREGivers. Her focus doesn’t stray too far
from the role of other trained health care professionals as time and
time again, she has proven her strong commitment to enhancing the lives
of her clients.A driving CAREGiver (6A), Wendy’s services are in
constant demand. However, last minute or when service will be
compromised, Wendy has come through every time. She has even gone as
far as to offer to drive her client to Peterborough on Christmas Eve.
It is this reliability that enabled her to build trust and, accordingly, we take every opportunity to ensure that she knows that she is appreciated.CARES trained in 2013, Wendy took the lead
to ensure that she was not “pigeon-holed” into home helping shifts.
Since then she has accumulated hundreds of service hours with
Alzheimer’s clients and garnered a great reputation for embracing the
techniques of the CARES Program and building strong relation-ships. Her
skillset is also broadened by First Aid, CPR and Health & Safety
Training.Her clients are not unlike her own family and she has
created strong emotional connections. Often, we hear that she can
encourage her seniors to change behaviors that their own sons and
daughters have struggled to correct, for years. It’s because she
listens, she embraces empathy and expresses mutual respect,
demonstrating that sharing your heart can come with such ease. One of her clients has even expressed that Wendy is like a daughter to her. Congratulations
Wendy! Pat, Martha, Betty, etc. were all blessed to have you as their
CAREGiver and CAREGiver of the Month is a small token of our
The first time that my wife and I met
Maricon, we were thoroughly impressed. She provides wonderful
companionship and assistance to my mother. Maricon has a way about her
which engages my mother, in both physical and mental activity. She is
very caring to her and treats my mother like a “Queen” as she says.
Rob P, client’s son
Maricon has been with Home Instead since October
2013 and in a short time has made a strong and positive impression on
her clients, peers and employers. She is reliable, responsible and professional and building trust is
second nature to her. She has a reputation of being flexible to the
changing needs of her clients and a “go-to person” for last minute and
emergency staffing needs. We are always confident about the quality of
her care and the way in which she represents Home Instead Senior Care.Maricon is also empowered and involved, taking the lead to
ensure that she is properly prepared for new challenges. Recently,
when she was assigned to a client who had Sun-Downing Syndrome she took
it upon herself to learn as much as she could about this disease and
how to effectively manage behaviours. Furthermore, as a team player,
she ensured the consistency of this client’s care by sharing the
same information with others that were staffed in the assignment.“A breath of fresh air”, Maricon is also compassionate and thoughtful, sharing her heart with
whomever she comes in contact with; we often receive positive feedback
from DOCs and facility employees. She is a true asset to our team and
we are grateful!
"Lucy was wonderful; great and reliable. My mom really loved her. When the need arises, we’d happily use Lucy again. "
Lori, client’s daughter
Luciana (“Lucy”) has brought added value to our CAREGiver Team since
being brought on-board in October of 2012. Since then, she has
“clocked-in” over 1400 hours, working with our most complex and
challenging of assignments and has advanced her experience with
Alzheimer’s and Dementia Care with our own, ground-breaking, CARES
Program. Lucy is reliable, responsible, professional, and is able to build trust with
her seniors by being consistent with time and attendance and open to
last minute scheduling requests. Likewise, when her client recently
had a fall, Lucy became available for 12 hour shifts to accommodate this
senior’s new needs.She has a strong work ethic and is both empowered and involved. Lucy is invested in her clients’ lives and takes the lead by advising the office of their evolving needs and any cause for concern and recognition. Lucy
has very endearing relationships with her all of her clients; she is
compassionate, thoughtful and herself. CAREGiving is part of her DNA;
she is nurturing and sharing her heart seems to come with such ease.You are an amazing CAREGiver Lucy! Thank you for making it personal.
"To be chosen CAREGiver of the month you must be a very
special person in the life of someone else and Alvin is indeed a very
special person in the life of Peter who has Alzheimer's. He is kind,
patient, thoughtful and the perfect friend. For instance, every day
Alvin brings Peter's horoscope from the local paper, but before they
read and discuss its meaning he checks to make sure it's cheerful and
positive, and if it's not, he chooses another one that is! Yay Alvin! "
Suzanne W-S, client’s wife
Alvin started his journey with Home Instead in June of 2013 and since
then he has worked over 600 hours with clients of varying needs, from
companionship to Alzheimer’s Care. Alvin takes the lead and shows
initiative, getting to know his clients and what is important and
interesting to them so that his visits and conversations are engaging.
These conversations are an exchange of their memories and his own
personal experiences and demonstrates how easily he is able to share his heart.
Families are truly grateful to have Alvin caring for their loved ones.
He is reliable, responsible and professional; conscientious about the
details of new assignments, asking for clarity whenever necessary and
always on time - building trust is his primary focus!We are tremendously lucky to have Alvin on our team. Keep up the great work Alvin!
"Edna has been an endearing and compassionate caregiver
to my father for many years. She has an incredible ability to care for,
motivate and entertain my father in a respectful manner. My father
keenly looks forward to Edna's visits. Our family is grateful to the
incredible care that Edna provides."
Joanne, client’s daughter
This August, Edna will celebrate her fourth anniversary with Home Instead, a tenure marked by her natural ability to Build Trust, Take the Lead and Share her Heart.
Her success is reflected in the elevated quality of life that her
clients experience; we applaud her as CAREGiver of the Month. Of
exceptional mention is Edna’s relationship with Norman, a senior who
she began to care for almost a week after she started and has remained
with for all of these years. Their relationship is built on trust, as
she is consistent in the care she provides and dependable in regards to
her availability which she occasionally compromises in order to
accommodate changes to his schedule.Norman would concede that Edna
is like his wife, taking the lead, and exceeding the status quo. We
defer to Edna to train his new CAREGivers and she takes the initiative
to report coaching that may be needed to ensure that there is no
difference between her own care and any other that provides for Norman.
On several occasions, the staff at the facility where Norman resides
have commented on this professionalism.The embrace, as shown in the
above picture, is a reflection of the emotional connection she has with
Norman (as with all her clients), four years of exchanging experiences,
making memories, and sharing her heart. Congratulations Edna, we are luck and grateful to have you as part of our team!
"My mom always looks forward to spending her afternoons
with Ruth, shopping and talking about current events and listening to
my mom's stories about her past. I know my mom is always in good
hands because Ruth is a very efficient, caring person with such a
wonderful sense of humor. I am most grateful that Ruth is my mom's
Congratulations Ruth! Most deserving. Thank you for being my right arm
and making my life a lot easier. I really appreciate it. Merci!”
Lynda R, client’s daughter
Ruth is a natural CAREGiver, having cared for both her mother and
grandmother into their 90s when they passed on. She then transitioned
to caring for the loved ones of others and has made a remarkable
impact on their lives as well.
He ability to build trust is reflected in assignments
that continue on long after the client thought they had needed Home
Instead and as long as 18 months plus. Ruth is reliable, responsible
Ruth is the eyes and ears to another client’s family, as they do not live locally. She takes the lead
to ensure that they kept abreast of any relevant issues and that
Quality Assurance visits are addressed when necessary. She is empowered
The compatibility of Ruth to her clients is such that the exchange of
personal stories is relevant and welcomed. It’s an opportunity to share her heart
with an audience that can appreciate her experience and reciprocates
with those that are similar to her own. Ruth is compassionate,
thoughtful, and herself.
Congratulations Ruth on your great success, and keep up the good work!
"Christine has for the last few years gone to great
lengths to help my mother and father stay in their family home.
Christine has been and is an extremely caring person. She has been very
helpful to my mother, following my father’s recent death. "
Rob P, client’s son
Christine has been with the Home Instead family since 2010 and
months into her tenure accepted an assignment where she continues to
work. The “Smiths” were clients who tested her ability to build strong
relationships while managing their Alzheimer and dementia needs; she
succeeded and grew to become both their advocate and a member of their
Because of the trust she had built with Mrs. S,
there was a time that Christine exclusively provided the client’s
personal care. The two are like mother and daughter, and every shift
is “quality time”.
At times the demands of this job have been unconventional, but Christine has always risen to the occasion, taking the lead to
meet current demands. On one occasion she ensured the client’s safety
by contacting the police when an intruder tried to force their way into
the family home.
Just recently, Mr. S passed away and Christine has been a huge support to this family as their testimonial reflects. Sharing her heart is
second nature to Christine and she has been a great emotional support
to the whole family, but especially to Mrs. S. in this time of
Congratulations on this wonderful accomplishment, Christine!
"My aunt Olga recently lost her husband of 50 years and
moved into a retirement home. Edie has been a wonderful companion,
visiting Olga twice a week. Edie is intelligent, caring and
compassionate. She has been a great help to Olga."
Barbara, client’s niece
The way Edie connects with her clients is so natural. She has a big heart and just wants to put a smile on a senior’s face.
She takes the lead by calling the office if there
are any emotional or physical changes with her clients. Edie goes above
and beyond for her seniors and makes them feel special.
One of her clients' family live in Ottawa. Having Edie visit their
aunt twice a week gives them peace of mind. They said that Edie puts a
smile on their aunt's face and she looks forward to her visiting every
She shares her heart with her clients and relates to
them in such a way we can't even describe. You can tell by seeing her
in the field that being a CAREGiver to someone in need is her number one
She builds trust by always being on time for her
shifts. Thank you for wanting to make a difference in the life of a
senior. You are truly an amazing CAREGiver and we are proud to have you
as part of the Home Instead team.
"We have a wonderful CAREGiver with our mother and without her my mother would not be able to stay in her home. What really makes a difference for us is that we know our mother is being cared for and looked after and that is a welcomed relief. We are truly grateful and appreciative and we would not hesitate to recommend Karlene to anyone looking for a CAREGiver"
Karlene is a companion, an advocate and a leader amongst her peers; because of this, she is CAREGiver of the Month.
She has been with Home Instead for just over a year and has made a huge impact. She has completed the CARES Training, attending Focus Groups, is a member of the Joint Health and Safety Committee and, most importantly, has made positive changes in the lives of her clients. She embraces the Guiding Principles as “a religion” and sees beyond the obvious to deliver service that exceeds her clients’ expectations and enhances their quality of life. To them, she is not merely a CAREGiver, she is family and without her their lives would be substantially different.