Our Team

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​​​​​​​​Home Instead Senior Care Team​​

At Your Service 24/7 in West Vancouver, BC

The need for in-home senior care services doesn't always arise between 9:00 a.m. and 5:00 p.m. on a weekday. That's why our team stands ready to serve you any day of the week, at any hour of the day or night. You can always reach us by phone at (604) 925-1570 to get help setting up home care for a family member.

We have come together as a group of dedicated professionals to deliver a home care solution that meets your needs. We employ trained, screened and bonded CAREGiversSMto serve your family's senior loved one with compassion and devotion.
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Janet Hassell, Owner and President

Janet Hassell, Owner and President
Janet brings a diverse background to the Home Instead Senior Care organization. With over 30 years experience in managing people, customer service, sales and marketing, it has been helpful with structuring, organizing, implementation of policies, and the overall development and growth of the company. Janet has a hands-on approach and is dedicated to providing the best care possible for our seniors in the Vancouver areas.

She also is committed to making Home Instead Senior Care the best place to work. She has a strong relationship with her staff and together with their caring and compassionate “can do attitude”; they are becoming the provider of choice in the Vancouver region. Her function is to ensure that the best possible care is given to each client, and is dedicated to improving their lives. She listens intently to their individual needs, understanding their concerns and effectively communicates these needs to each department.

Janet loves going out to meet our clients and educating them on our services as well as offering solutions for their needs. In her free time she loves spending time with her grandson, entertaining friends, cooking, reading and planning the hopeful next vacation. Janet has two fabulous adult daughters, two patient sons in law and soon to have 2 grandchildren.

Marina Taylor, Community Education Manager

Marina Taylor, Community Education Manager
Marina joined our team in 2010 and prior to joining Home Instead Senior Care, she worked in the corporate world in areas including communication, employment recognition and engagement strategies. She is looking forward to helping to make a difference in the lives of seniors as a member of our team.

Marina is our recruitment and retention coordinator, and her primary focus is to seek out talented CAREGivers who are committed to bettering the lives of seniors. Marina is responsible for pre-screening, interviewing, orientating, and training, as well as regular follow-ups with CAREGivers. Additionally, she presents at job fairs, oversees communication projects, and promotes team building.

Her optimism and compassion shine through in all that she does. She has played many roles in the development of the company by assisting with the creation of individual departments, policies and procedures, and marketing support. With a background in employee relations she is a valued employee who is dedicated to the overall operation of the company. Marina helps make our office work together seamlessly, with great pride and compassion. She provides the initial and on-going education for all our CAREGivers to provide exceptional care for our clients.

Clare Gray, Financial Officer & Events Manager

Clare Gray, Financial Officer & Events Manager
As Financial Officer​, Clare administers all accounting functions, including billing, payroll as well as accounts payable and receivable. She takes care to guarantee service hours are entered accurately before distributing invoices and pay cheques.

Clare’s organization, attention to detail and consistent cheerfulness make her a pleasure to work with. She understands that unique customer service is required when it comes to providing quality care to our seniors regardless if that conversation involves collecting on an invoice or dealing with a supplier.

Clare joined our team in 2011. She has a true passion for her work and strives for perfection every day. She is an organizing wizard, and has streamlined the accounting office to run efficiently. Her background in administration and operations with various large companies has made her such an asset to our team. In her spare time she loves to cook, bake and be Andy’s soul mate and a great friend to so many.

Jen Taylor, Recruitment and Engagement Manager

Jen Taylor, Recruitment and Engagement Manager

Chris Taylor, Client Care Manager

Chris Taylor, Client Care Manager
Hailing from Northern Ireland, Chris studied a bachelor’s of science degree while playing rugby for Ireland’s junior national teams. It was during this time where Chris discovered his passion for gerontology.

He accepted a scholarship to study his masters at The University of British Columbia and focused his research on the sociological, psychological, and physiological determinants of physical activity in older adults. During his masters, Chris worked as both a geriatric programmer and teaching assistant at the university. 

Chris's goal is to have a profound, positive effect on the lives of everyone that he interacts with.

Valerie Cox, Home Care Consultant

Val has a varied work experience in many industries beginning with Xerox where she was involved in sales of one of the worlds first dry office copier moving on to working for British Airways as an Airline Hostess travelling all over the world.

In recent times she has been involved in sales and management within the food industry working with such companies as Safeway, Overwaitea, H.Y.Louie, Choices and Thrifty Foods. 

In 2006 she owned and operated her own company marketing food products which her youngest son now runs before joining Eva Help Home Support Services working as a Home Maker / Companion to Victims of Motor Vehicle Accidents and now brings all of that service experience to Home Instead Senior Care.



Shelagh Wright, Client Care Coordinator

Shelagh Wright, Client Care Coordinator




Rico De Los Santos, Service Coordinator (Scheduler)

Rico De Los Santos, Service Coordinator (Scheduler)




Emilia Gallagher, Staff & Client Care Coordinator

Emilia Gallagher, Staff & Client Care Coordinator

As the staff coordinator, Emilia ensures all clients are booked for service at the appropriate times. She coordinates schedules according to the convenience of the client and availability of CAREGivers. Emilia is meticulous in selecting CAREGivers that will be appropriately matched to the clients’ needs. Her upbeat demeanour and positive attitude are contagious.

Emilia worka hard to build relationships with our clients to ensure their needs are being met. Her responsiveness and attention to detail has made her an essential member of the Home Instead Senior Care team. Emilia is an extremely kind, caring and dedicated individual.

She enjoys spending her free time with as many sporting events as possible and has a huge network of friends. Her amazing organizational skills allow her to coordinate our CAREGiver and client schedules with ease and efficiency.


Andy Gray, Technical Support

Andy Gray, Technical Support

Andy provides technical support services to our office staff as well as overall web-based management and social media administration including search engine advertising campaigns.

Andy brings to our organization over 30-years worth of experience within the IT field, working in the UK for Thorn-EMI, EDS and the Ministry of Defence. He specializes in web site design, database administration and iPhone/iPad application and game development. 

Andy has an infectious Scottish sense of humour and is especially loved by our Financial Officer. In his free time he enjoys walking, hiking, watching movies, computer based music composition and playing bass, guitar and keyboards.

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