"Over the past few years, my experience has been absolutely fantastic with Home Instead. Not only is the quality of care extraordinary, the administrative work that happens behind the scene is excellent. Your service provides peace of mind which is exactly what one hopes for in ensuring top care for my family."
"I cannot thank you enough for this news. I am so appreciative of Brenda and Vickie's willingness to look after P. To think they are still willing to look after P despite her progression with her Alzheimer condition, I am speechless. We continue to struggle with the other agency that we have to work with for CCAC approval. Your agency is so superior and your staff do an outstanding and most importantly caring job. This news takes away some of the stress I deal with every day.Thank you so much for this support. I know P will appreciate this as well. She never stops talking about Brenda and Vickie. My kids have so much respect for them as well.This is great new. Thank you"
"We are extremely grateful for the incredible support provided by the folks at Home Instead Senior Care in caring for both my parents over the past five years. Over this period, my father was diagnosed and died of cancer, and we had to move my mother, who has Alzheimer’s, to a retirement residence in Ottawa. Mark, Martha, Suzanne and Maurine have been with us every step of this journey, and have played a particularly important role because my brother and I don’t live nearby. Martha and Suzanne have been wonderful companions for my mother during a time when she mourned the loss of her husband, and many of her friends became increasingly uncomfortable visiting her. They took her shopping, to concerts, the hair salon, or Tim Hortons, or just passing some time with her on a lousy day, and she grew to love them both. They never ceased to impress me with their commitment, thoughtfulness and compassion towards my mother over the years, not to mention the very strong communication between ourselves, which was invaluable as my mother experienced periodic difficulties and occasional crises. I also established a great relationship with Maurine in the Home Instead office who ensured that their information about my mother’s care was always up-to-date, made plans for vacation coverage, and co-ordinated special requests on both sides. Last, but not least, I must commend Mark Sullivan for creating a real culture of caring and commitment amongst all the staff in his business. He really ‘walks the talk’, and has personally responded to a couple of emergencies over the past few years which were truly above and beyond the call of duty. We recently moved my mother to Toronto, and as a consequence had to uproot the many relationships we established with the Ottawa office of Home Instead. Happily, my mother has quickly taken to a new companion here in Toronto, where new arrangements were made quickly and quite seamlessly. Home Instead Senior Care provides a wonderful service for anyone needing companionship or a little help at home, and not only am I happy to recommend them, but I have already done so many times!"
"I am writing to thank Home Instead Senior Care for once again responding so quickly to my call for assistance to my parents at the Rockcliffe Retirement Home. I called at about 1030 last night and you were able to find someone so late. Barb showed up within about 2 hrs of my initial call. My mother told me she liked Barb very much. While my father's ailment had passed by the time Barb arrived, the importance of your services was (as intended) that my mother was able to rest in peace knowing Bab could handle any of his needs. Please pass along my thanks, and those of my siblings, to Lisa and Barb for their prompt and friendly service. People often forget to say Thank You. I did not want to forget"
Client feedback: Dear Sue, You make such a difference to the quality of Dad's life! Whether it's the great conversations, the songs or the adventure trips to Timmy's, your visits are something Dad looks forward to. We all see you also as Dad's friend and ally, and we all feel more relaxed and confident when you're there. Thank you so much! Fred and Joan, Joyce and Dan; Ottawa, ON
"From the initial contact, I was very impressed with the Home Instead service. The staff members were accommodating, efficient and courteous. I hired Home Instead to assist my elderly mother who was hospitalized and gravely ill. The caregivers assigned were exceptional in terms of the attention given my mother and the manner of conduct. I was impressed with the attitude evident in all the staff members who assisted me. Moreover, a manager actually visited the hospital to oversee the initial visit and arrange parking for the duration. The nurses on duty at the hospital were equally complimentary of the Home Instead service. I wholeheartedly recommend the Home Instead staff and service to anyone needing quality personal care."Bernice Bartlett; Stittsville, ON
"I just wanted to drop you this note to tell you how much I appreciate the service you provide. On several occasions, when Peggy was unavailable, you and your staff went out of their way to ensure that someone else came. Peggy is a gem. I have given her the nickname "Radar" because she thinks of things to do even before I do. She works hard while she is here, but we still take the time to chat. I look forward to her visits not just for the work that she does for me, but also for her friendly companionship. Both you and I are very lucky to have her. Thanks again for everything."Cathy J. ; Ottawa, ON
Client: Mrs. S-B at
Garden Terrace was in need of
exercise. Two Home Instead Caregivers shared shifts extending over 6 months.Client feedback: The family expressed their gratitude for the peace of mind they had because of the reliable and caring attention that the Home Instead Caregivers provided their mother before she moved on to a LTC facility.
Client: Mrs. H in Carleton Place was suffering from congestive heart failure. Family members lived out of town. The Home Instead Caregiver provided
companionship, light housekeeping and meal preparation while at the same time providing peace of mind to out of town family members.
"First let me say thank you to Home Instead Senior Care because without you we would have indeed been at a loss to give Mother the help she did need at the time. For that I will be eternally grateful to yourself and your company.Should an opportunity arise for a referral to your company please rest assured that there will no hesitation in my giving your name and company to who ever may be in need along with my highest recommendation..I can not thank you enough for your time, consideration, and caring , which is hard to find these days on such a personal level that your company provides."
Client: Mr. and Mrs. S in Ottawa. Mrs. S is handicapped and requires help going up and down stairs in her home while her husband is recuperating from surgery. Home Instead Caregivers have been there for 7:00 am and 7:00 pm shifts every day since early January.
"Home instead had the best match of Caregivers and provided more reliable service than any other Home Care agency they have used."
Client: Mrs. C at Riverpark Place was palliative and the family asked for continuous care.
"I want to thank Home Instead and the two Barbara's for their devotion to Mum. It made my life so much simpler! She died at peace, surrounded by her belongings, music and me. The hospital would never have been so accommodating!"
Client: Mr. M. at the Palisades
was subject to falls, so immediate one on one care was required. Home Instead had a Caregiver on the premises within 2 hours of receiving the call, even during one of January's snowstorms, to
assist the client at mealtime and to ensure his safety. Care was provided for 12 hours per day until he moved to a LTC facility.
Client: Miss M. at Riverpark Place is in middle stage of Alzheimer's and requires companionship during early evening hours. Home Instead Caregivers, all
experienced with AD, have nurtured the relationship with the client, providing companionship and understanding while dealing with the client's mood swings.
Client: Mrs. P at Richmond Care Home. A referral from the CCAC, the client is recovering from a mild stroke and needs
assistance during lunch.
Client: Mrs. W in Ottawa requires meal preparation, light housekeeping, and
transportation to her
doctors' appointments, shopping, etc. Home Instead Caregivers were also with her overnight during recovery from cataract surgery.
Client: Mr. and Mrs. M at Governors Walk. Mrs. M requires companionship and assistance with
initiation of activities. Home Instead Caregivers were relied upon to help the family through the stroke of Mr. M, staying overnight at the General Hospital for consecutive nights while continuing to provide support for Mrs. M.
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