"I am continually struck by the professionalism, high level of caring and exemplary caregivers that I have met from Home Instead. My mom couldn't live without them, and neither could I.
Both Mark and Lesley grew up with grandparents living with them. That was the norm "way back then." They could see the joys their grandparents brought to their homes, as well as the added stress their parents had in supporting them. When looking for second careers, they focused on senior care, understanding that in this day and age, it's no longer common to invite Grandma or Grandad to move in with their children and grandchildren. Allowing seniors to live safely and independently in their homes for as long as possible resonated with them.
Lisa, joined the Home Instead team in April of 2010. She has over 25 years of experience working with seniors. Most of those years were working with seniors with Alzheimer's or other Dementia's. Lisa visits with potential clients and does an assessment of home care needs, offering recommendations for care plans and changes to increase senior safety at home. Lisa works with the client and the family to develop an individualized Care Plan. She ensures that clients are best matched with compatible CAREGivers to receive the highest standard of care. Lisa maintains personal, ongoing communication with the client and their family, as well as their CAREGiver
Shaun is the first point of contact for new client inquiries and works with the office team to ensure service meets client expectations. Shaun has many years of experience in Customer Service and truly enjoys meeting with clients and caregivers.
Angela manages the hiring process, orientation, and ongoing training for all of our caregiver staff. She also is in charge of organizing our quarterly meetings and luncheons. She also plays a big role in helping with staffing, when needed.
Kirtana is the first point of contact for all of our current clients, and is in charge of setting up and maintaining their schedules. She has experience as a CAREGiver from the Home Instead in Montreal, and worked at Concordia University prior to that. Kirtana is also responsible for our invoicing and payroll periods.
Margot meets with community partners to promote the quality services we offer and how Home Instead can help their clients.
After Hours Staffing Queen Kathy has the unenviable task of dealing with calls after 5:00pm. Staffing is always a stressful role, particularly after 5:00pm.
Home Instead offers free monthly newsletters with tips and advice for caregivers of elderly loved ones.
Each Home Instead Senior Care franchise is independently owned and operated.