Working with seniors is something that was instilled upon me from a young age by my mother. When my mother was a volunteer visitor I would occasionally join her on her visits to see Katarina when I was about 8 years old. Katarina was Russian and spoke only a little bit of English. I still remember that Katarina would be in absolute amazement when I would put the straw in my drinking box – she had never seen anything like it and I would show her how it worked! In sharing the same passion with my mother, I continued on during my high school years volunteering at a Long Term Care facility & volunteer visiting also. Later in life when my grandmother was in Long Term Care, just over an hour away, I regularly went to visit her with my three children until she passed away in 2010. Seeing the enjoyment that she would get watching the children run around and engage her was priceless and truly memorable. Being the owner of Kitchener Waterloo's Home Instead Senior Care allows me to work at my passion and sincerely feel like I am making a difference in a senior's life. I am honored to have the privilege to provide services to our clients and it is something I take very personally.
Greg, father to Liam and Ava, and husband to Shelley, is well known in the field of home care, but his roots have simple beginnings as his earliest recollections of senior activism refer to a time when his mom was involved with charities like Meals on Wheels and encouraged him and his siblings to do the same. Today, his sits on the Board of Directors of the Ontario Home Care Association, has strong ties to the Alzheimer Society and focusses the efforts of the Kitchener Waterloo office on philanthropy, public education and community outreach. He is an author of the book Trusted Transitions, was presented the Advocacy Award by Home Instead Corporate for his tireless efforts, and will drive Home Instead Kitchener Waterloo to exceed the expectations of seniors and their families, by striving for service excellence.
“I was fortunate to have spent the majority of my childhood with all four grandparents. The advantages of having them nearby and learning valuable lessons such as, the power of integrity, importance of education and persistence of hard work, undoubtedly had a positive influence throughout every aspect of my life. They repeatedly advised, aging is a blessing and to live each day to the fullest. They were named, ‘The Greatest Generation’ for good reason”.
Tom’s natural aptitude for leadership has earned him an impressive track record of operational success as a change management & strategic leadership professional. From building and overhauling operational programs to driving cultural business transformation initiatives through his hands-on approach to leadership, Tom fosters a culture of collaboration, empowerment, accountability, employee engagement and customer satisfaction supported by his People, Process, Customer leadership philosophy. He states; “Joining the Home Instead team has been the highlight of my professional career. The opportunity to work with a team of dedicated, caring and focused individuals while being able to make each & every customer interaction a personal experience fills my heart with gratitude. Helping the seniors in our community and at the same, playing a vital part in changing the face of aging is an experience I can only describe as incredible”. Tom has a Master of Business Administration degree from the University of Liverpool and prior to joining Home Instead, successfully held various operational positions for both national and internationally recognized brands. Through a combination of client focused strategies, an overall determination for excellence whilst Tom’s strong track record developing high performance teams are key focus areas to ensure Home Instead continues to enhance the quality of life for seniors and their families.
My passion for working with seniors began at a very young age when my father would take my 3 siblings and I to the local senior care home every Christmas Eve with a box of white wine and box of red wine for the residents to enjoy with their Christmas dinner. While there my father encouraged us to walk around and talk to the seniors, particularly the ones without any other visitors. I have very fond memories of doing this every year with my brother and sisters before growing up and understanding the impact that would have made. Born and raised in Scotland, Jo graduated from Queen Margaret University, Edinburgh, with a BSc Honours in Psychology. Her career since has predominately been in the social and community sector working with seniors and vulnerable populations in home care services in Scotland and Australia. Having completed a Postgraduate Certificate in Social Impact at the University of Western Australia, Jo is looking forward to completing the Master's of Business Administration and continuing to create a positive social impact in the communities in which she lives. Outside of work, Jo is a busy mum to 3 young children and enjoys being active and having fun outdoors.
Mehak is a recent graduate of Wilfrid Laurier’s B.Sc. Biology Program. While attending school she dedicated her time to working in the service industry, which included within the health care industry. She has a passion for helping others and especially in ensuring seniors have care. In the role of Service Coordinator, she is available to address the needs of family caregivers, supports seniors in the community of Kitchener-Waterloo and to ensure that there is compatibility between CAREGivers and clients. Outside of work, Mehak enjoys spending time with family, friends, and experiencing new places.
Danielle is no stranger when it comes to working with seniors. After an extremely close and special relationship with her grandmother found its end due to cancer, she began volunteering and eventually working in retirement communities. She has worked as a companion, concierge, sales assistant, recreation aid, server, dishwasher, housekeeper - you name it, she has done it. Even today, she spends her weekends working as a companion.
Having occupied so many roles over the years, Danielle has a huge appreciation for the senior community and for CAREGivers. She truly understands both sides of the coin and does her best to honor everyone that she has the pleasure of meeting as a Service Coordinator. She was particularly excited when she learned that at Home Instead "it's personal" and that they pay special attention to client-CAREGiver compatibility; she has made the commitment to keeping it her focus as well.
In her spare time, Danielle is a ballroom dance instructor. She teaches many styles, but predominantly swing. The residents of a retirement home that she worked at, while attending high school, persuaded her into learning how to swing-dance; it has since blossomed into a career.
Prabhjot always knew that she wanted to make a difference in the lives of others and at Home Instead her personal mission aligns with her background in Human Resources. She knew that this was the company for her when she learned of their commitment to enhancing the lives of seniors by, "Building Trust, Taking the Lead and Sharing your Heart".
As a Recruitment and Retention Coordinator, she connects with individuals who truly want to make a difference in this world. Prabhjot does her best to create a warm atmosphere, so these CAREGivers are supported that they move forward, within their role, with confidence. She connects them with tools and resources, so they are sufficiently prepared for the road ahead!
In her spare time, she loves to read books on expanding consciousness, spending time with family, meditating, and learning about the Universe!
I started working with Home Instead Senior Care in November 2004
as a CAREGiver. I joined the office team in July 2006. At first it was
difficult, as the move resulted in giving up my longstanding clients and
the relationships we had developed. However, working in the office
allows me to help our CAREGivers build new and meaningful client
relationships of their own. Also, I now have exposure to all of our
clients and their families and I continue to enjoy building
relationships with them. In addition to general office management, I
provide support to all of our other team members as required. Prior to
working with Home Instead, I worked as a dental office manager in
Oakville. I am a mother to three amazing young adults. To me, it’s all
about family and being there for one another.
I am a Registered Nurse, Financial Literacy Campaigner, and a volunteer with the school and community Hub. Being married to Gavin and having 2 daughters, Victoria and Alexandra, has made my life busy, exciting, and eventful. I joined HISC in January 2019 after stumbling across the office from an Uber delivery. I immediately felt the welcoming and warmth of the environment. I started as a CAREGiver and am now helping in the office as an On-Call Coordinator. Working both aspects of clinical and administrative is not new to me. My passion is to help people maintain their health and preserve their wealth. HISC is all about community and I am glad to be a part of this team!
"I am continually struck by the professionalism, high level of caring and exemplary caregivers that I have met from Home Instead. My mom couldn't live without them, and neither could I.