Read what other families in Etobicoke have to say about Home Instead Senior Care®:
at appreciation to the ReCharge Caregiver Relief Program, through which, the excellent services of Home Instead. I highly recommend the program and Home Instead to others in need. Especially the professionalism of Patricia , Lucy and Annie at Home Instead. At my first meeting with Patricia from Home Instead, she demonstrated excellent knowledge and understanding of my father's condition and needs. She effectively arranged two wonderful PSWs ( Lucy and Annie ) in a very short time, for day and night care of my father. Lucy and Annie cared for my father with high degree of knowledge, patience and compassion. Under their care, my father had been able to sleep well, and I was able to sleep as well knowing my father was in good hands. Before Home Instead came in, I was reaching physical and emotional burn out point from caring for my father 24/7. Many thanks to ReCharge Caregiver Relief Program. And a big thank you to all staff at Home Instead.
Harmony Y., client's daughter
In November of 2010 my wife suffered a stroke and immediately I knew that I could not do the care giving necessary. After some research, I felt that Home Instead could help me. The two caregivers I've had since then have helped me beyond expectations. The staff makes sure there is a compatibility which is so important. I would recommend highly to anyone who finds themselves in need of help with a loved one.
Martin C., client's husband
Our Home Instead worker, Janice, has provided my husband and I with excellent care. She is prompt, efficient, hard working and a great cook. We are very happy to have Janice in our home during this difficult time. Thank you Home Instead and Janice.
Cathie and Wayne, clients
We have had Home Instead PSW support for the last month for my mom and they have been wonderful. I never have to worry if someone will show up. And they are so good with mom, kind and helpful. They take such wonderful care of her! And the schedulers are fantastic too! I have called many times and they are always so helpful and accomodating. We are lucky to have them on our team!
Karen., client's daughter
My parents are in need of help in order to complete their daily routines. Home Instead Senior Care is always doing a great job in providing the help and assistance they need. We are very thankful for their services and we are confident in our regular caregiver Leila
Flora C., client's daughter
My father has serious dementia and recently required 24 hour in-hospital care for eight days from the evening of the day after he was admitted. Round the clock PSW care was arranged almost immediately by the Home Instead staff. Overall, the support was very good and made a huge difference to my father's safe recovery and hospital experience. It also provided my family the security and comfort of knowing he was always attended by a responsible care giver. A big thanks to Home Instead's Admin and PSW teams.
Don J., client's son
When mom was diagnosed with vascular dementia, our family was at a loss as to what this encompassed, and how we would manage to provide our mom with the best care we could manage. After some incredibly insightful and helpful meetings with the local chapter of Alzheimer Society, we had some solid advice and direction. Ultimately, this lead us to the Mississauga Home Instead team. We cannot thank this amazing team enough! The excellent care mom received for the nearly seven years Home Instead was apart of her daily life was always reliable and exemplary. All the staff have been helpful, truly kind and respectful of both mom and our family, which is so important during a very challenging time. Thank you to all of the team at Home Instead. And to all of the wonderful caregivers who helped care for our mom with such skill, kindness and love, we are forever grateful.
Coleen O., client's daughter
We've been using a caregiver from Home Instead for a few months now. The caregiver is amazing and we completely trust her care. The administrative staff have been very attentive also.
Jocelyn W., client's daughter
5++ !!! Would highly recommend HomeInstead for their professionalism , sensitivity, efficiency and genuine empathy to those needing help caring for their elderly loved ones. Paul and his team cannot be commended enough for their sincere efforts in giving us peace of mind, along with the caregivers who are lovely, experienced individuals with the right mix professionalism and a personal touch. Good to know that I can call and things can be arranged relatively quickly. Thank you all!
Anna P., client's daughter
After a courageous fight with Alzheimers that lasted approx 15 years, Mom passed away in mid June 2017. My husband and I must thank the remarkable caregivers and staff at Home Instead for helping us through the last few years. We commend the office staff at Home Instead, especially Erika Simmonds and Rosie Jabbal, for responding so quickly and efficiently whenever we required assistance or had questions. We can never truly give enough praise to the caregivers/PSW's who provided companionship and care to Mom in sometimes very difficult and emotional circumstances. To know that someone is here who is compassionate, professional and respectful - regardless of the sometimes difficult treatment they receive from a patient in the throes of this horrible disease - gave us such a tremendous feeling of relief and comfort. Being able to get away for a few hours and not worry about what is happening at home was such a gift. To Miriam, Samantha and Elizabet, you are very special women, with amazing talents, abilities, inner strength and kind hearts, and you will always be remembered with thanks and praise for the wonderful job you did caring for Mom. Thank you all for helping us through this journey; may you all enjoy much success, good health and happiness always.
Debbie K., client's daughter
"I highly recommend Home Instead! When called upon, they acted very quickly to provide kind care for an elderly family member at a very stressful time. There was written communication left at the bedside so we had great comfort in knowing about the care that was provided."
Diane F., client's daughter
"I want to mention that I have received Excellent customer service and am delighted with this organization. They are compassionate and caring not to mention extremely well organized. It has been a pleasure dealing with Patricia advocating for my elderly parents and disabled sister Maria who lives with them."
Alcidia P., client's daughter
"Once again Home Instead has proven to be an amazing company.
This past weekend I needed a caregiver on short notice because of an emergency situation. Rosie Jabbal and Mackenzie Veldboom jumped right in and worked in tandem to find someone suitable.
I don't know what I would have done without their help. They are like angels that come to the rescue when everything is falling apart. A heartfelt thank you to them both."
"Home Instead has been an invaluable service for our family. My sister, who lived with Mom, passed away unexpectedly last June and both my other sister and I live out of the province. Having a caregiver from Home Instead has allowed Mom to remain at home and keep her independence. Caregiver Patty has been with Mom since last summer and provides help with household tasks as well as companionship. She visits twice a week for a couple of hours each time. My Mom likes the routine of having the same person visit her and we appreciate knowing that she is looked after. Patty is a wonderful caregiver. She is patient, kind, honest, and reliable. She gives us peace of mind knowing that Mom has someone to help her and that we will be notified should there be any concerns. We have utmost respect for Home Instead as a service company for seniors and hold Patty in the highest regard. We recommend Home Instead without hesitation for anyone needing help with their loved one. Thank you and have a wonderful day."
"We have every confidence in the caregivers selected by Home Instead (PSW's, companions) for Mom, who has Alzheimers disease. Home Instead does a wonderful job of finding the best 'match' for Mom. All caregivers assigned have and continue to be professional, caring and kind. Despite being challenging at times, Mom is always treated with kindness, respect and dignity. Companions encourage Mom to take part in activities (cards, bingo, music, colouring, reading the newspaper, etc) and she always enjoys herself, even if she does not remember once the companion has left. It is a tremendous relief to my husband and I to be able to get out together and be at ease leaving Mom's companion in charge, as we know Mom is in good hands."
Debbie K., client's daughter
"My brothers and I continue to be impressed with the caregiving services provided by Home Instead. The telephone support is excellent and I am always directed to the appropriate resource. The administration is very supportive of the client, the family, and the caregivers on their staff. The cleaning and care is very consistent, even when a substitute fills in. We are very relieved that May has been able to contribute so well to our father's well-being as he continues to enjoy being able to stay in his home."
Cathie I., client's daughter
"I cannot say in words how much my family and I appreciate the help that home care has provided to us. Faith is one of the home care specialists (all the home care members are great) and she has been like a member of our family with the genuine care and concern that she demonstrates each and every time she comes to our home . Faith care gives for my wife but has also bonded well to my daughters which makes her like part of my family. Faith is very professional and innately honest, loving and caring , something that cannot be taught but comes natural. Thank you so very much for making a difficult period of our lives so much more bearable ."
Curtis B., client's husband
"We have been and continue to be ever so pleased with the care & attentiveness Home Instead provides for our 94 year old Mother and ourselves in turn. Your care allows Mom to stay in her own home enjoying her well earned comforts. Home Instead has been there for us and we know that Mom is in good caring hands. We have highly recommended Home Instead's services to surrounding, senior neighbours assured in our firsthand experience. Thank you Home Instead. Ours and Mom's lives are easier with your care."
William R., client's son
"I can’t thank enough Home Instead Senior Care Mississauga. I wouldn’t have been able to manage this year. Their administrative staff always take time to listen to your needs and have been a lifesaver. They are always extremely pleasant and polite and are always ready to accommodate me and my mom with our needs. Their personal interest to follow up to ensure that the caregivers were the right fit for mom. Paul Alavathil is a very unique Director of Client Care who always took that extra step and time to ensure that I received much needed support so I can get my work, home and personal life in order. My mom has been with Home Instead for about 11 months. Ofelia always deals with my mom with love, patience, professional care and humor. They fold towels, colour and do small exercises which gave my mom the ability to walk with the walker again and have better movement with her arms and hands. Ofelia always assists my mom with her meals and manages a way that she always finishes her meals. As an only child working full time and taking care of my elderly mom who has severe arthritis, dementia that also had a hip replacement comes with less stress when the caregivers they sent out seem always know what to do. I have said it many times that I don’t know where they find such lovely, caring and respectful and knowledgeable caregivers who also have a high level of common sense and always know what to do in different circumstances. My mom always smiles, laughs and before they leave she says, “I will see you tomorrow”. I had the experience with other senior care companies before Home Instead and I can truly say it is like day and night. I recommend Home Instead Mississauga those requiring senior care with peace of mind that you and your loved one will certainly be well taken care of. "
Tina A., client's daughter
"My husband and I are extremely pleased with the care for my mother-in-law from Home Instead. The schedulers are understanding, patient, and very caring. The caregiver's are kind, helpful and tries to meet all of my mother-in-law's needs. Our day would be very stressful without the help of Home Instead. Thank you for all you've done for us. "
Sandra N., daughter-in-law
"Home Instead Mississauga has been an absolute lifesaver for our family. As a single mom of 4 during the week, they have given us the ability to be able to make sure that my severely disabled young adult daughter has someone loving and dependable to stay with her so I can have a break for myself or my 3 younger ones can do the things they need to do without losing out. I have so much less stress and worry when a worker comes to stay with her especially since my only option before was to leave her on her own to get groceries done or drop her siblings off at classes. Now i have peace of mind that she is happy and safe with some companionship.
Every woman the agency has sent in has been polite and friendly. They ask if there is any light house work, which i usually tell them "no" but they find it....and I come home to fresh laundry, clean counters and Ryleigh's bed made. It's like you send us a personal Mary Poppins!
Thank you Home Instead Senior Care Mississauga. I have no idea what we would have done without you this year."
Suzanne Latin, client's mom
"We are so pleased that we found Home Instead whilst we were in Canada looking after my husband's 96 year old mother, taking her every day to visit her husband who was in hospital with a broken femur. We live in the UK and the peace of mind that Home Instead have given us is immeasurable. My husband's parents are once again back in their apartment with Home Instead visiting them on a regular basis, not only keeping the apartment clean and tidy but also taking them to various appointments. We contacted Home Instead online and they are so quick to respond. I want to thank, not only their carer but also all the staff in the office with whom we have dealt with over the past 4 months. Cheers Home Instead and thank you."
Pat Walker, client's daughter-in-law
"Wonderful people, through & through. From the staff who take your information and book you into the system, to the caregiver they sent out, Ruth. The whole process was very smooth and kind and caring. Paul was wonderful on the phone, calmly helped us through a few challenges and assigned Ruth to my mother for her move from the hospital to her respite care location. Ruth followed directions perfectly and was very caring and kind with my mother, who was tiring quickly. Thank you all for the wonderful, caring, problem-solving service you have given us. We will surely be back for more!"
Agnes & Livia, client's daughters
"My father's caregiver Grace is great!
We experienced resistance from my father due to his dementia in the beginning when we told him about a caregiver coming once a week from Recharge Program. Dad initially refused to see any strangers or be left alone with a caregiver without my mother being there the whole time. I remember during the first visit that the three of them just sat there most of the time. And my dad told me to stop having strangers coming to the home and he did not like it if mom was away from him. It continued to being very difficult during Grace's first few visits.
Through great deal of patience, professional care and lots of humor from Grace, my father gradually got into his new routine of spending an afternoon with Grace doing activities. Now he really looks forward to Grace's visits on Saturdays. Grace takes my father walk in the hallway. They do games together. They watch and talk about TV programs a lot. They have become pals.
It means a lot for my father to have a friend outside of his immediate family members and for my mother to have a much-needed break. Thank you very much for sending such a wonderful caregiver."
Helen, client's daughter
"The contributions from Homeinstead caregiving, including the continued efforts to keep on top of the care industry has significantly impacted positively on our family life. It has definitely recharged me, helped me, as the primary caregiver to get back into my routine program and keep fit so in turn I could be a passionate caregiver to my family. My experience with all the staff has proved to be very professional, helpful and friendly; nothing was too much for the staff and no concern too small. The staff concerned was very punctual, very conscientious and very alert at all times. I miss her tremendously!!"
"I highly recommend Home Instead. I have dealt with both the Mississauga and Halton teams and they are both professional, organized and caring. For the last year, Mom's companion has been Michelle. Michelle has supported and helped Mom through her transition to a new facility and her challenging journey.
Thanks Michelle and Home Instead!"
Paul Lawson, client’s son
"Thank you all at Home Instead! The service was very professional from the start until long-term care placement of my mother who suffers with Dementia. The weekly visits by Lesya were always met with enthusiasm - very caring and helpful in her assistance - as I knew my mother was in good hands while in her care. More than a worthy mention to Cassandra who was very eager to help in coordinating assistance and making sure everything was going well and all too helpful in answering any (and many) questions. In hindsight, I don't know how I'd manage without the extra help from Home Instead. Thank you all. "
Stephan C, client’s son
"My husband has been dealing with health problems and I am still working full time, I am grateful for the help Home Instead have provided me. The care providers are very friendly, caring and knowledgeable. They have been so reliable, I was able to leave for a two week visit to Australia to see my parents, knowing that he will be in good care. The Administrators are very experienced, it was never any hassle when we have to change the visiting time due to appointments and other engagements. In general, when I call to the office, it doesn't matter who answers the phone, I feel like they all know me and can't wait to assist me. That is a good feeling and I thank you."
Catherine Graney, client’s daughter
"We received assistance from Home Instead for our mother over the past few months. Our experience with both the care givers and Administrative staff has been extremely positive. Annie, Paul, Brenda and Cindy in the office have been very thorough - they got back to us very quickly and were extremely attentive to our needs. The Personal Care staff have been amazing - very caring and patient. Arleen in particular was extremely compassionate, considerate and skillful. Others too like Esther, Lucy, Lesley, Maria and Sonia were so very kind and caring. Thank you all! We are most grateful and would recommend you without hesitation. "
Kathy Furgala , client’s daughter
Thank you for all your help over the last few months. Home Instead has been a wonderful organisation to deal with. You, in particular, were a great support to me. Any request that I have made has been handled expeditiously and graciously. The workers we have had have been very competent and treated my family with loving care. Always prompt and willing for any challenge. I'm not sure I would have been able to deal with all the issues I had without the support you provided.
Thank you again and I will ask for Home Instead in the future.
Joe T., client
Home Instead gave my husband and I a much needed rest from caring for my 93 year old mother who has dementia. With their help we are able to keep her in her home, which she has lived in for over 50 years. The CAREGivers are excellent, and the staff of home instead was always able to accommodate our requests. This is a valuable service provided as it effects the well being of an entire family. We are so thankful for the excellent service provided. Liliana La Torre
Home Instead was there for us when we needed them most. They were attentive, friendly and supportive. Even when we didn't give much notice, they delivered every time. I would recommend their services to anyone in need of an extra hand, extra eye or extra friend.
The first time we used Home Instead Senior Care was at an extremely stressful time. With my brother, who was ill, and 97 year old mother, care was urgently needed. The CAREGivers were excellent. Their easy manner, willingness to work with us, knowledge and sense of humour gave me peace of mind allowing me to function in my daily life. My job would have been at risk if I did not have the level of care that I could rely on with Home Instead. Paul Alavathil's easy manner, sense of humour and quick responses to the difficulties that presented themselves allowed me to continue with my daily life seamlessly. We now have Home Instead again to care for my 98 year old mother. Esther, our present CAREGiver is a joy to have. She is extremely knowledgeable and always willing to go the extra mile ... however her manner with my mother gives her the feeling she is being visited by a friend instead of "handled". My mother looks forward to her visits each week with anticipation.
Holly is very good and dependable, very friendly and nice to talk to. All around a good companion and CAREGiver.
Stella O, client
Thank you for all that you have done to get services in place for my mom. I returned from vacation and was thrilled to hear that she is happy with everything about Home Instead. It is such a relief for me, as I was really concerned with her situation. When I spoke with her this afternoon, her voice even sounded stronger. Mom proceeded to tell me about all that is being done for her, like the meal preparation and how well it is going. I can't thank you enough.
By the way mom also remarked on how lovely and compassionate you are, so I thought I would pass that along as well. Thank you again,
Home Instead has provided us with service that has been flexible to the needs of our loved one with dementia. The CAREGivers have been knowledgeable, kind and it has been reassuring to know that our mom is with staff that care for her hygiene, keep her mind occupied and gently provide her with reassurance and companionship on a consistent basis. I think the people that work in this field have a special ability to be in tune to the needs of seniors and for that I am very appreciative.
Home Instead has provided quality care for my father the past 10 months. All the staff have been helpful, professional and caring. They've done a good job of matching CAREGivers to suit my father's needs and his personality. They've arranged escorts for doctor's visits and excursions. I highly recommend this service.
Home Instead has provided us with reliable and compassionate care for 3 of our elderly family members over the past few years. We have wonderful CAREGivers for our mother right now and without this service my mother would not be able to stay in her home. We have called a few times (even on week-ends) for last minute unexpected care that my mother needed and they have always been able to get back to us right away and provide last minute caregiving for us. What really makes a difference for us is that we know our mother is being cared for and looked after and that is a welcomed relief. They are responsive to our calls and emails and have really listened and therefore provided wonderful care to the specific needs of our elderly family members. We are truly grateful and appreciative and we would not hesitate to recommend Home Instead to anyone looking for in home caregiving.
I wish to commend you and your staff for being an outstanding organization. When I first called back in late October 2011, I needed a companion/helper for my mother who lived in her own home in Mississauga. You and Karen and your team took the information I gave you and matched her with Devianee. It was a match made in heaven.My mum passed away January 24, 2012, and although Deviannee's time with my mum was short (less then 3 months), she was the absolute, hands-down, best CAREGiver for my mum in what turned out to be her final months.Devianee was compassionate, caring, attentive, funny ... she knew when to leave my mum for while, and when to come back. She truly cared for my mum and that made all the difference to her - and to me, giving me great peace of mind on the other side of Toronto.Karen , our contact with your agency, was also outstanding. She kept in touch regularly, and when it seemed in January that my mum was fading, was already looking for extra help for her to stay in the home.Yours is the fourth agency I have dealt with in the past year. If I can offer any advice to families looking for help for their loved ones , it is this: Go straight to HOME INSTEAD ... do not pass go... do not bother to contact other agencies. Your team is the best.With much gratitude for Devianee's care, and you and your agency.
Our elderly mother has been the recipient of the most wonderful care provided by two kind and compassionate CAREGivers. Her face lights up at the sight of these two “angels” who are there to provide personal care and companionship. As a direct result of their excellent care, our mother has improved dramatically in both her spirits and health. Her quality of life has improved substantially. We can’t thank these wonderful CAREGivers enough!
The Griffiths FamilyHumber Heights
Dear Home Instead Senior Care,As usual, thank you again. Your company continues to respond and act so quickly to our mothers changing needs. I don't know what we'd do without it!
We also appreciate the help and regular Quality Assurance visits from your Registered Nurse, Belinda. I feel great that she will be seeing my mother on a weekly basis to monitor her care and check in with my mother's CAREGivers.
I can't tell you how incredibly grateful we are to have Maria's help. She is truly a Godsend to our family! She has developed a really wonderful relationship with my mom, who looks forward to seeing her on the evenings that she is there. It is so clear that she has respect for my mom and understands her need for privacy and dignity.
I had been so stressed out prior to having Maria as my mom's CAREGiver...now I feel such relief in knowing that someone who truly cares is spending quality time with my mom, giving both my dad and myself a much needed break in the evenings. Not only does Maria have this great relationship with my mom, but she has had continued success in all aspects of the cleaning / bathing / changing routine at night (an area where previous caregivers had had no success at all). What a load off our minds this has been! Even my kids comment regularly on how awesome Maria is with Nanny.
Recently when I was driving down the street with my kids, we happened to see Maria and my mom walking near her Church. We noticed how they were stopping to look at different plants and flowers, clearly having a nice conversation, and my mom had such a happy look on her face. Honestly, it brought tears to my eyes.
There are often times when my mom is very tired in the evening and doesn't feel like doing much...Maria is so respectful of that and finds wonderful mellow things to do with her such as reading poetry to her, sitting on the porch looking at the cars driving by...simple things that my mom really enjoys. On the nights when my mom is feeling more up to it, Maria continues to engage her in great activities like baking, art, board games, etc.Thank you to Home Instead Senior Care, and in particular Maria, for making our lives so much easier, and for caring for my mom the way I would care for her myself. I will be grateful forever!! It's very difficult to find the words to express this gratitude, but hopefully you will understand. We couldn't possibly have found anyone better than Maria!
When we moved our aunt, who has dementia, from her retirement residence in one city to another to be closer to her family, it was a difficult adjustment for her. Fortunately, a dedicated team of HomeInstead CAREGivers provided her with continuing support for the many weeks it required for her to become comfortable in the new surroundings. Through memory challenges and mood swings, they were empathetic, caring and conscientious, providing her with patient companionship and reassurance.
Home Instead of has been a real blessing to our family!
Corinne & Dave
Dear Greg and all the staff of Home Instead Senior Care.....Our family will always be grateful for the wonderful help rendered to Mother in her home in the time of her declining health. Her doctor observed that he felt that she would not likely have lived as long or as well as she did without the care provided the Home Instead Caregivers
Stephanie knows how to deal with challenging situations by encouraging Felicia with good common sense mixed with humour....I feel that Stephanie demonstrates an almost maternal feeling for Felicia and I know that Felicia thinks the world of Stephanie
Jennifer was fabulous, and gave my dad and us a quality of life that we wouldn't have been able to enjoy. I wouldn't have been able to be with him as I was if it were not for her....she truly cared for my dad and he really grew to love and trust her like none other. She gave him absolutely the best care, and he looked at her with hopeful eyes to make him as comfortable as possible.
All testimonials presented on this page are all from clients in the Etobicoke and Mississauga area.
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