"Without the excellent care Home Instead has provided to our uncle over the last year, he would not have been able to remain in his home and continue to live alone. He required assistance with personal hygiene, meal prep, housekeeping and general day to day tasks. Home Instead was able to meet all our needs for his care, and they did it all with kindness, thoughtfulness and respect. From his caregivers Mary and Bernie, supervisor Diane and the rest of the Home Instead team, all provided care with the utmost professionalism, caring and understanding. Whenever Mary or Bernie were with our uncle, we were comfortable that he was being well taken care of. We also appreciated the constant feedback from the caregivers as well as Diane. We worked together with our uncle's best interests as a common goal. We highly recommend Home Instead if you require assistance with caring for a loved one."
"I used HomeInstead for care for my father while I went on vacation. I provided very detailed instructions and everything was followed. He was happy so I was happy. I will definitely use their services in the future again when needed."
"My mother-in-law suffers from dementia but insists on staying in her home. There is no way this would be possible without the invaluable assistance from Home Instead Senior Care. We tried another agency before, but with Home Instead, we found the perfect caregiver match in Hiroko. Mom and Hiroko have developed such a caring, trusting relationship, that mom sometimes makes comments such as "I wish I could show this to Hiroko" or "I wish Hiroko was here". Hiroko finds a great balance between mom's wants and needs. This is incredibly useful for us. No agency is perfect, but this is as close as it can get. When there have been small issues, Home Instead has acted quickly and responsibly to address the problem to our satisfaction. We happily recommend Home Instead to friends and family."
"Patty has been a companion to my husband for at least over a year. She is dedicated, kind, thoughtful and treats him with the greatest of respect. While my husband no longer remembers people, he knows Patty instantly. I can not image our lives without her. I can not thank Patty enough for all that she does, for every day that she is there, for every kindness she has brought to our lives. Thank you Patty "
"Over the years, Home Instead Senior Care has been a great friend to ESS Support Services. They have supported many of our fundraising events, in particular being a long-term sponsor of our Dine for Dignity Gala. Most recently, ESS has been the beneficiary of funds from Home Instead Senior Care Foundation's GIVE65 campaign. We were able to raise enough funds through this campaign to re-landscape one of our Adult Day Program gardens and convert it into a shaded and therapeutic space for seniors to enjoy. Home Instead Senior Care has also seen to it that, every year, our Assisted Living clients receive a personalized, beautifully wrapped holiday gift. For many this may be the only gift they will receive. Many, many thanks to our friends at Home Instead!"
"Home Instead has become an integral component in our parents care and independence. Everyone we've dealt with at the organization is professional, dedicated, and compassionate. As my siblings and I are spread over a large geography (Seattle, Meaford, Parry Sound, and north of the GTA) in the past getting Mom and Dad to their various medical appointments in Toronto has been somewhat of a challenge due to pressure from careers and home life. Home Instead was the solution we were looking for to ensure that these appointments that are so important to our parents continued health didn't slip. From the outset our parents were somewhat suspicious of strangers in their home or escorting them to appointments but, after the first visit their concerns were alleviated. Both Mom & Dad are very comfortable with Jane Metcalfe as their driver and home companion as well as Michael and Kerry who in Jane's absence ensure Mom and Dad get to their appointments on time. My siblings and I appreciate that on appointments HI staff don't just drop our parents off but, accompany them to the appointment. This not only ensures that my siblings and I get accurate feedback captured by the HI staff from the medical staff but, that Mom & Dad don't feel abandoned in what can be an overwhelming experience terms of navigating hospitals and understanding medical staff feedback. I want to recognize the service excellence of Ildiko, Jane Metcalfe, Kerry Marshall, Michael and all the staff at Home Instead for the excellent quality of service and the comfort they provide our parents."
"The care was very professional , very kind, I am very happy & will recommend them to my friends & anybody"
"I am rating Etobicoke Home Instead highly due to the ongoing dedication of all their staff from their Care Coordinator (ildiko) from her first meeting with family to explain and coordinate the care plan, to the Office and Scheduling Team (Karla, Sara, Maggie, Cecilia)who have gone above and beyond to take the time to understand my Father-in-law’s cancer care needs and finding the best caregivers and cooks to allow him to stay at home and be as independent as possible. Consistent care was supported by excellent communication strategies such as Karla’s suggestion of a white board in the home to outline PSW duties. Our praises to Wollette for her initiative of going beyond what was expected and exceptional care and cooking. Thanks also to Chandra, Jennifer and Seiyafa all of which have been caring, patient and gentle when caring for our loved one. We would definite recommend this Agency to others."
"Home Instead has been a lifesaver for me. I live 250 miles from my eldery mother, and knowing that she has excellent care to remain in her home is a great comfort for me. Nicky her caregiver is a wonderful person and very attentive to moms needs, and her quirks as well. She is never late and is willing to see mom when she is in the hospital, an extra bonus. Diane provides regular updates on how mom is doing. Something I did not get from another service. All of the staff are very friendly and accommodating if you have a question/concern. I cannot reccommend Home Instead highly enough. 10/10"
"My mother was very reluctant to receive any help when we first approached the idea, but she now looks forward to seeing Mary every week and keeps telling us what a pleasant person she is. We appreciate the fact that Mary is able to take her out on shopping expeditions and will spend time chatting with her after she has finished her shift."
"Home Instead is at the top in their field when it comes to providing quality customer service to clients, caregivers and families in the community. Making the hard decision of entrusting an organization with your family is made much easier when dealing with an organization like Home Instead. Their staff go above and beyond to provide excellent service with patience, empathy and hard work to ensure the happiness of all their clients and partners alike. Home instead is truly the definition of a strong and reliable home care service. Thank you for the passion that goes into your service and for your outstanding staff!"
Nicole C. Etobicoke
"What a wonderful organization, very friendly and very helpful. The staff always answer my questions with speed and efficiency. I always know I will have the help I need just a phone call away."
"Connie has been my contact with Home Instead for quite some time now. I find her demeanor refreshing, bubbly, kind and understanding. Most importantly, she is very hands on and proactive with her clients our needs. When there has been a scheduling change. She will take the initiative to arrange for a replacement (regardless the time of day or weekend) – giving her clients peace of mind knowing our loved ones will be taken care of. Notifies her clients of upcoming vacation plans of our Care Providers, and ensures there is a replacement and that replacement shadows the Provider, to minimize disruption of routine. She understands our needs and facilitates in finding the right person to fill the position in providing that care and comfort. I am very happy with the support Connie continues to provide us."
Arlene, client’s POAKingsway, Etobicoke
"Home Instead responded in a timely manner and assigned appropriate caregivers even when our mother’s care needs changed . All staff were professional and caring and treated our elderly mom with respect and dignity. Many went above and beyond their assigned role to ensure mom’s comfort. I would recommend Home Instead to other families."
Pat Norman, client’s daughter The Village of Humber Heights, Etobicoke
"Upon meeting the representative from Home Instead we were immediately at ease. Conversation and our desires were warmly received. Even though our "indecision" lingered, when I called Home Instead in a "panic" in an emergency situation, I was again warmly received. I was patiently listened to and in a "extremely short timeline" Home Instead was able to assist me with someone who willingly and graciously 'filled the bill'."
Cecilia Rexdale, Etobicoke
"I am so glad I found this very professional and caring company. Brenda Enright, the managing director assessed our needs very carefully and as a result we have a lovely, intelligent and compassionate young lady, Elizabeth (Lisa) to help us organizing , cleaning, cooking, shopping and even gardening.
I had occasion to meet Belinda Nazarowicz a registered nurse belonging to the management of this company. My husband and I are very impressed by her knowledge and sincere care of her patients."
Otto and Kathy StrauszIslington, Etobicoke
"Just wanted the office staff and caregivers to know how much my family appreciates the care my father and step-mother are receiving. We are a blended family and things can get chaotic very quickly. The caregivers are always flexible, upbeat and a calming influence. Their personalities are perfectly matched to this type of work. Their skills and training shows in how they interact with their clients. We really appreciate everything that they do for us. Thanks!! "
Carmen Hurren, client’s daughter, Etobicoke
"Home Instead Senior Care has been providing in home help for my mother for six months now, and we have been continually impressed by our experience. They find and identify CAREGivers that are excellent people, and they support them with an office staff to take care of things that come up from time to time. Perhaps you need an extra day because of a statutory holiday, or maybe you'd like to have more days with one CAREGiver and less with another. Whatever comes up, the office staff are immediately accessible, are kind and helpful, and find a way to meet your needs. This is an exceptionally well run organization, combining the best of business efficiency with the best of kind-hearted assurance and helpfulness. It begins with a visit from a Director of Client Care (in our case, Belinda Nazarowycz)) who comes to the home and assesses the needs and the personalities of the family, and then finds an ideal person to be the CAREGiver. After appropriate follow-up, the client begins working with an inside manager who takes care of anything that comes up at all times. Each client has someone to phone who gets to know them, as well as the regular care giver who comes to the house. I highly recommend Home Instead for personal in-home care, and I'm thankful that we found them."
Glenn Davis, client’s son, Etobicoke
I hadn't had a good a night’s sleep in the last 4 years living with and caring for all of my mom's needs; recently I have due to the help of Home Instead. Our current CAREGiver is wonderful to mom. I am extremely grateful for HISC's help!
James Scull, client’s sonEatonville, Etobicoke
My CAREGiver represents Home Instead very well. She's very professional when she arrives and she's lovely. I've had people before (to do home help) but she's different. She tells me not to worry when I ask her to do something and says 'that's my job'. When I feel bad that I can't do as much as I could she steps in and does it for me. I can't push a vacuum or lift so it really helps me when she comes. And she LOVES seniors
Irene S., clientRoyal York Gardens, Richview, Etobicoke
Sonia has made the world a better place for my 101 year old friend who is mostly blind and almost deaf. Sonia is like the caring daughter Wilma never had and I am grateful for her everyday. I now have peace of mind that Wilma has the eyes and ears she needs to continue to live independently, with dignity ... and a lot of love. Thanks Sonia - you are appreciated!
Mary Anne M, client’s friendThe Tapestry, Eatonville, Etobicoke
Home Instead worked with us closely to assess my sister's need for support arising from her Alzheimer's disease. They know the effects of the disease and have shown great flexibility in responding to changing conditions. They did an excellent job in matching the CAREGiver to the situation and they have been successful in winning my sister over when she was very opposed to support of any kind. We receive almost daily updates and continue to use their services on a regular basis.
Jane and Georges Simard Richview, Etobicoke
Nancy's like my family. We have a lot of fun and she know me better than anyone.
Audrey W, clientLambton, Etobicoke
Our family is so happy and grateful that Stella is looking after our Mom. Stella is very professional and knowledgeable while being gentle, caring and compassionate at the same time - everything we could possibly ask for in a CAREGiver for our sweet Mom. Thank you and Congratulations Stella!
Martha, client’s daughterNorth Etobicoke
Mum has really bonded with Ruth and to introduce mum to another caregiver would be too much change for her at this time
Ruth has been such a big help to mum and all of us during this challenging time. Mum really enjoys Ruth’s company and we feel very lucky to have such a wonderful person to be so kind and understanding to mum.
Thank you to Home Instead for such a great experience and I will refer your company to anyone I encounter that will be in the same situation as myself
Andrea KirbyThe Westbury, Eatonville, Etobicoke
Marjorie truly always has Mother's best interests at heart...be they physical or social. You can tell how much Mother cares about Marjorie too, as Mother always worries about whether Marjorie has her gloves and scarf and will get home safely. Even the staff remark on how well they interact.We certainly consider Marjorie an indispensable part of our team keeping our favourite "almost 93 year old" as happy and healthy as possible.
Catherine I, client’s daughterEtobicoke
Mel is well deserving of this recognition. She is consistently attentive to my Dad, aware of even the most subtle changes in his condition. She excels at non-verbal communication and works seamlessly with hospital staff. Her cheery disposition is a positive influence that radiates to all around her. She is an excellent ambassador of all the good and caring that Home Instead represents.
Tim S, client’s sonBloor West Village, Etobicoke
At a time when I was reaching the end of my rope caring for two elderly parents in Long Term Care, I called Home Instead Senior Care. With both my parents in a facility one with Alzheimer's and the other confined to a wheelchair and also suffering with dementia, dehydration and difficulty swallowing I was hanging by a thread. The staff at the LTC facility are remarkable and do a fabulous job, but the care my father needs is above a beyond. I spent 9 - 13 hour days caring for him when I could, but maintaining a full time job myself I had reached burnout. Home Instead, from the very first call of desperation, tears and all, were very professional and advised me they could help. In less than 24 hours from that first call I met with a representative who advised me of the various services available. She was instantly a friend and someone prepared to listen with great understanding of what I was going through. She came into my dad's room to meet with him and made several notes to be sure the best match could be made for a CAREGiver. Two people were selected to care for my dad, one on the weekends and one Monday - Friday. All this happened within 2 days. What a relief I felt when the following day my burnout kicked in and I was laid up for almost 2 weeks with a terrible cold, laryngitis and general malaise. I knew that for 6 hours a day there was extra care and companionship at my dad's side, in addition to the care he was already receiving from the facility. I already have referred this service to others, both as a potential help for their care needs and as a potential employer. Home Instead is a lifeline that many may not know is available. It is a professional organization and you are not a "client that pays a bill" you are now a part of their family of CAREGivers, they contact you regularly and make visits to the patient in follow up to see how things are going. In reality they are an extension of you. Caring for elder parents is a huge responsibility and a full time commitment in addition to the regular stresses of raising a family, maintaining a job and a home. I am forever indebted to this service and would highly recommend that if you are reading this, you should call them now and lighten your burden.
Brenda, client’s daughterEatonville, Etobicoke
I second everything my Mom said, Holly has made everyone's life better.
Michelle O, client’s daughterMimico, Etobicoke
Seminoli is just outstanding! He is very positive and supportive, very patient. My brother just loves him. He has done everything I have asked him to do. Not only does he follow directions from myself or others, for example when a physiotherapist asks him to carry out an exercise program, he is also proactive in being able to identify Steve’s needs. Steve is very engaged with Seminoli. Seminoli persists in finding ways to meet Steve’s needs.
Ann D, client’s sisterThe Tapestry, Eatonville, Etobicoke
Bailey & Anne Marie both have a great sense of humour and they are very caring also
Ann T, client’s wife.Etobicoke
Angeline started working with us on a regular rotation this spring. She has definitely become part of our very close knit team whose mission is to make sure that the last stages of living are as comfortable and meaningful as they can make it. Every person on the DLH team who has had a chance to connect with Angeline has commented on her quiet, positive demeanor and her beautiful smile. Thank you, Angeline for becoming part of our family.
Dorothey Ley Hospice, Etobicoke
Alba is a fantastic CAREGiver. She is very caring and compassionate. She is able to communicate well with others and my father adores her! My father has improved over the last few weeks and I know Alba played a big part in that. Congratulations Alba!
AnnetteCentennial Park, Etobicoke
Ashley, Nailia, Alpha, Nancy & Trupti are great and they’re doing a good job!
Audrey W.Lambton, Etobicoke
Girlie is always smiling but what especially stands out about her is that she maintains a positive attitude often in difficult circumstances. She shows such enthusiasm for her role as a CAREGiver. Before she leaves every day, she reviews her client's needs to ensure everything is set out for others involved in the client's care. She truly goes 'above and beyond'. Girlie is very caring and shows great respect for her client. It is a pleasure to have her as part of this client's care team.
Suzette C., TapestryEatonville, Etobicoke
Josephine has been with our Mom for quite some time now and has always been extremely reliable, competent and someone we can count on. But even more, Josephine’s approach to her job is caring and compassionate. She has always been a calming and reassuring CAREGiver especially during times when our Mom is anxious or confused. We are so glad to have Josephine looking after our sweet Mom - it gives us great peace of mind. Thank you Josephine! We all think you deserve this recognition!
client’s daughterJamestown, North Etobicoke
Marivic has a great personality and is very obliging. She is a diligent worker and is always looking for things to do. My wife and I greatly appreciate her help and are grateful for all that she has done for us.
ClientHumber Valley Village, Etobicoke
Dad had more than his fair share of health challenges in his last two months of life but many hands had helped make sure that the last part of his journey had been as comfortable for him as possible.
Your staff is wonderful. It offered the family great comfort when we could leave Dad's room and know that he was in good hands - that there was someone there to assist him when he needed it - through every challenge he faced.Your staff are compassionate, patient and professional people (I even had Janet and Le calling or texting me for updates on Dad's condition)Please thank your entire staff on behalf of my family.
Maria is a kind and caring individual, who is doing a fine job with my father. She arrives promptly, attends to meal preparation with efficiency, and always finds time to socialize with him during her visits. Maria has a cheerful, positive attitude, appreciated by both my father and family members. She laughs easily and deals with changes to schedules with flexibility. Getting to know her clients is important to Maria and she goes the extra distance to pamper my dad and make him feel special. It makes me feel relieved to know that Maria is there to take care of my dad when I cannot be at the house.
Adrian Stanowski.Markland Woods, Etobicoke
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