"My sister and I contacted Home Instead in North Andover at a difficult moment, when our father began to exhibit signs of serious mental decline that called for 24/7 assistance, when we each lived some three hours away, in Rhode Island and Connecticut. Within a day or two of our reaching out, the amazing staff had constructed — somehow — a team of caregivers who were with Dad in 6- or 12-hour shifts, consistently, patiently, gently and generously. We frankly were stunned at both the speed of HISC’s response, and the manner with which every aide approached the tasks of being with a very intelligent, private, confused and often obstreperous 89-year old New England Yankee. Everyone to a person has been great: professional, attentive, communicative and able to deal with virtually any issue. We are so grateful. We’ve often looked at each other, wondered what we would have done without this service, and how we might possibly have handled the situation on our own. In a word, we couldn’t."
"Qualitative, exemplary care! Great partnering with Home Instead in the care of my mom. From the administration, who met with us and heard my mom's needs (in order to make a good match of caregiver), to the caregivers, heart-centered and engaged individuals who want to support elders. Excellent communication. Efficient billing. Couldn't recommend highly enough! A lifesaver!"
"Excellent providers of elder care. Friendly, smart and on top of things. They are my Mom's best advocate. I know she's always OK with them around! Even after she had to go into Assisted care, we kept Home Instead on a weekly basis. Another good eye and good friend for my family!"
"Terrific mission, professional service, reliable, provides peace of mind...thank you!!"
"“The staff of Home Instead Senior Care has been wonderful to our family. Our aunt loved every one of the care-givers that came to her house.” "
"“Thank you for the genuine interest that you took in all of us as you and Home Instead provided such wonderful people to look after him. When we weren’t able to be with him ourselves, it was wonderful to know that he was with gentle people who care.” "
"“You agency has been a life saver. With your help my mother had wonderful care during her final days within her home.” "
“Martha Cashins, who is the owner of this particular office, is phenomenal. She is amazing. She responds to each individual persons needs on a highly individualized basis. The family is highly supported. My mom has Alzheimer’s, and when I have gone in to talk with Martha, she has sat down with me and listed to what I want for my mother. She has given me time and patience and support. She has given me out-of-the box arrangements for my mother’s care while we were away, and I felt comfortable knowing that if anything happened or my mother needed to go to the hospital while we were away, she would be taken care of. She has enough caretakers that I know that if my mother needed anything day or night someone is available. I have dealt with a smaller homecare firm, and I could tell that coverage was an issue. Martha has an abundance of people resources, and it is very comforting to know that she has someone available. I am very grateful to Martha Cashins and the organization that she has built.”
"I used Home Instead for three weeks for my mom. They were wonderful! The person that came out to do the initial interview was very nice and informative. She also wasn't pushy. At that time, we just needed them to help my mom for three weeks. It was a temporary thing. The girl they sent us was very nice. She helped my mother get washed and dressed and my mother really liked her. They can do a lot for you. This was our choice because, frankly, they were the first ones to call me back promptly and I needed someone right away. They're the first one that got back to me.
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Each Home Instead Senior Care franchise is independently owned and operated.