Our Team

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​​​​​​​​Home Instead Senior Care Team​​

At Your Service 24/7 in Milwaukee, WI

The need for in-home senior care services doesn't always arise between 9:00 a.m. and 5:00 p.m. on a weekday. That's why our team stands ready to serve you any day of the week, at any hour of the day or night. You can always reach us by phone at (414) 281-2273 to get help setting up home care for a family member.

We have come together as a group of dedicated professionals to deliver a home care solution that meets your needs. We employ trained, screened and bonded CAREGiversSMto serve your family's senior loved one with compassion and devotion.
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David Kyhn - Franchise Owner

David Kyhn - Franchise Owner

​David Kyhn has provided over a decade of accomplishment-laden experience in the field of senior care to both the Milwaukee and Waukesha area communities. David worked in several fields throughout his life before joining the Home Instead Senior Care family in 1999. It was then that he opened his first franchise office, covering the southern portion of Milwaukee County.  In January of 2001 David opened his second franchise office, servicing all of Waukesha County.

In 2008, David was awarded Employer of the Year by the Mature Worker Committee of Greater Milwaukee, as well as Outstanding Employer by the Wisconsin Older Worker Network.  

Michelle Kyhn - Franchise Owner

Michelle has been with Home Instead Senior Care since 2005. She is passionate about meeting the challenge of assisting the aging population maintain their independence with the help of CAREGivers.


Jennifer Gardner - Service Coordinator

Jennifer Gardner - Service Coordinator

​Jennifer establishes and maintains schedules for CAREGivers and clients. She gets to know each CAREGiver and learns of their unique skills and personalities to determine the best fit for clients. She loves working with a variety of different people and making a difference in their lives.

Jennifer has an associates degree in human services and a bachelor's in children and family services. In her spare time, she spends it with family, watching movings, reading and cooking.


Jenny Suderland - Recruitment & Engagement Coordinator

Jenny Suderland - Recruitment & Engagement Coordinator

​Jenny recruits new CAREGivers and works with all care providers to increase caregiving knowledge and skills. She provides both group and one-on-one coaching to maximize the abilities of our team. She also ensures legal compliance and confirms that we are meeting and exceeding franchise standards. In her role, she also works on job satisfaction and retention of our professional CAREGivers.

Jenny enjoys hearing the great stories and backgrounds of our clients. She also feels that being a CAREGiver requires a certain type of person. Because she believes it is a labor of love, she likes getting to know our CAREGivers and learn why they have chosen this career path.

She has a background as a CNA and was a federal officer with the Department of Homeland Security. Jenny's bachelor's degrees are in holistic health/theology and homeland secuirty. She has one son and currently cares for her elderly mother so she remains safe in her home. Jenny enjoys gardening and dabbling in the arts. She likes long walks with her dog and being amused by her cat.


Brenda Fonseca - Client Care Coordinator

Brenda Fonseca - Client Care Coordinator

​Brenda works with clients and their families when they are gathering information and when initiating home care services. She gets to know them at the initial consultation and works to determine the best plan of care. She also follows families through their time with home instead with quality assurance visits, re-assessing clients as needs change, and working through challenges families may face.

She enjoys the fact that she can make a difference each day in her job. She loves getting to know clients and their families and keeping clients wishes of being home as long as possible.

She is married with three teen boys and is busy with their football and basketball games. She worked in the dental field for 13 years, and started working part-time during this time as a CAREGiver. It was here where she learned of the fulfillment of home care and then joined us full time.


Riley Bina - Service Coordinator

Riley Bina - Service Coordinator

Riley coordinates the schedules for CAREGivers and clients. He works with clients and staff to make the most of each CAREGiver's unique skills and personalities to determine the best matches possible.



Tracie Moore - Assistant Client Care Coordinator

Tracie Moore - Assistant Client Care Coordinator

​Tracie works with clients to ensure the highest quality standards are met in their care. She introduces clients to their new caregivers and ensures they get off to a good start. She also performs quality assurance visits and works with families when care needs change or need clarification. She communicates these changing needs to CAREGivers and follows through to help our clients stay in the comfort of their own homes.

Tracie worked as a CAREGiver with Home Instead, and her attention to detail and suggestions on refining the care plans as we learned more about clients made her the ideal candidate for our new position of Assistant Client Care Coordinator.


Dana Kaplanek - Office Coordinator

Dana works with billing and payroll to ensure accuracy, assists with the organization of CAREGiver and Client files​ and provides support to all department's clerical needs. She supervises CAREGivers to ensure they are arriving at their client's homes in a timely manner and follows up with any timekeeping issues. 

Dana started with Home Instead as a CAREGiver and impressed the staff with her strong work-ethic and willingness to learn. Prior to working at Home Instead, she was a cashier and supervisor at Piggly Wiggly and worked at an assisted living home. 

She loves working with clients and learning about their past and listening to their stories.


Mark Minch - Director of Client Services

Mark Minch - Director of Client Services

As supervisor to the staffing team, Mark takes care and consideration when it comes to implementing and carrying out strategies to consistently keep CAREGiver and client satisfaction at the highest level.  His top priority is to ensure that our staff provides top-notch customer service.

Mark’s interest in senior care began when he took on the responsibility as sole caregiver to his grandmother for almost 5 years.  When she passed away, he decided that he wanted to continue to help others and discovered Home Instead Senior Care.  He worked as a CAREGiver for over 2 years before being promoted to the Staff Coordinator position in 2005.  Because of his positive attitude and determination to assure that clients are happy with the care they receive, Mark advanced into the position of Director of Client Services, which is the title he still holds today.  He believes that getting to know the clients and CAREGivers a personal basis provides the necessary foundation for high quality service. 

In his spare time, Mark enjoys acting as well as playing piano, occasionally performing for seniors in facilities.​

Jan Berlin - Bookkeeper

Jan Berlin - Bookkeeper

​Jan has worked with Home Instead Senior Care since March of 2005 as part-time bookkeeper.  Over the years, she has provided care for her parents as well as other family members so she understands the mission of Home Instead.  She has over 30 years of experience in accounting and management, working for a number of for-profit and non-profit organizations.  Jan earned her Degrees in Business & Management and Professional Communications from Alverno College.


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