Kyla started working for Home Instead Senior Care in February 2015 as a Staffing Coordinator and After-Hours Supervisor. In August 2015 she became the Human Resource Specialist and started conducting interviews and orientation of new CAREGivers. Kyla graduated with her Master’s degree concentrating on Human Resources and became the Human Resource Manager in January 2017. Kyla’s experience with seniors ranges from growing-up living with her own grandparents, to working in Physical Therapy offices while in college, assisting seniors in their rehabilitation.
Kylie joined Home Instead Senior Care while looking for a fulfilling position to work with seniors and helping them to stay in the comfort of their own home. She started here in August 2012 as a CAREGiver after working privately for a lady in her 90s for four years.
In 2014 Kylie became a Staffing Coordinator and After-Hour Supervisor where she worked with both CAREGivers and clients making the perfect "match". She was then promoted to Staffing Manager in January 2017.
Kylie is now the Technology Coordination Manager where she oversees the Home Instead Home Care Tablets and helps clients stay connected with their loved ones. Her goal is to help enhance the in-person care provided by our CAREGivers with adding Virtual Care using the Home Care Tablet. She loves video calling clients and finding new ways for CAREGivers to provide meaningful engagement through different activities on the tablet.
Kathy joined the Birmingham team in December 2019, as a Quality Assurance Coordinator. In her role, Kathy creates and implements a plan of care specifically tailored to client's medical, personal and household needs. She works closely with caregivers to ensure client satisfaction. Kathy comes from a hospital setting specializing in neurology, with vast experience in all aspects of nursing care. She is passionate about helping seniors enjoy the comforts of home life with the help of dedicated caregivers.
Janice joined the Birmingham team in January 2020, as a Quality Assurance Coordinator. In her role, Janice creates and implements a plan of care specifically tailored to client's medical, personal, and household needs. She works closely with caregivers to ensure client safety and satisfaction. Janice has a wide variety of nursing experience ranging from ICU to Public Health. Her love of seniors brought her to Home Instead, where she thoroughly enjoys working to keep seniors safe and healthy in their homes.
Kim is one of the Quality Assurance Coordinators and a Registered Nurse that started in February 2020. She develops the plan of care for an assignment of clients, completes quality visits in person and virtually with use of our home care tablet. She collaborates with clients and families to ensure that all of their care needs are met. Kim also is the trainer for the caregivers, both in the classroom and in the hands-on skills lab.
Kim began her nursing career working in the hospital in orthopedics. She went on to work in hospice in the home care setting as case manager and later in-service operations management. While working in hospice, she had the opportunity to work side by side with Home Instead caregivers in patient homes and was very impressed with the quality of care they provided. She is passionate about senior care, quality of life and aging in place.
Ellen came to work as a CAREGiver at Home Instead-Birmingham after taking care of her mother–in-law who had a terminal illness. She began here in September 2010 and worked closely with one client for 4 years. In June 2012, her background as an administrative assistant brought her into the office environment once again to fill the position assisting in our HR department and billing. She is now handling all billing and payroll for our clients and CAREGivers.
Mary started with Home Instead in August of 2019. Mary's family has been granted with long lives. So, she has helped family members through the different stages of Alzheimer's. Mary has gained a great respect for these family members, while working for many years with young children.
Then, Mary's daughter began an internship with the Alzheimer's association. Mary, who was already a supporter for years, became a team leader for the Alzheimer's walk in Grand Rapids. After that she made the transition from working with young children to working with older adults.
Mary admires the work the caregivers do, as well as works to help the office staff provide whatever they may need to care for the wonderful clients. Mary is typically the person to answer the phone when callers call Home Instead, as well as greet visitors at the front desk.
First impressions are everything in home care. The first introduction between a new CAREGiver and a client is so important that the Home Instead-Birmingham Ambassador program started in 2012. In total, the program has ensured the completion of more than 4,000 CAREGiver to client introductions since its inception.
Sharlene joined the Home Instead team in November 2012 as a CAREGiver after retiring from a 37-year career as a Dental Hygienist. A good friend suggested she try senior caregiving since she enjoyed her senior patients so much while in the dental practice. Sharlene is CAREGiver in addition to her Ambassador role. She truly loves her clients that she cares for and enjoys meeting other clients and CAREGivers through the Ambassador position. Sharlene feels very blessed to have found Home Instead as her second career.
Audrey and Donna are both highly skilled and professional CAREGivers that help pave the path for newly hired CAREGivers. The Mentor position began in February 2017 where Audrey and Donna are assigned every new CAREGiver that starts at Home Instead. During a new hire's first 90-days, the Mentors make weekly calls to the new CAREGivers ensuring their experience with Home Instead is great, as well as answer any questions in regards to policy or client concerns. Donna has been a CAREGiver with Home Instead since October 2009. Before that she worked in administrative roles and simply always loved seniors. Now Donna has been experienced with working with a variety of clients and providing all care within our realm of services. Audrey was referred to Home Instead by a friend in March 2015. When Audrey first started she had little professional experience but had personal experience in her younger years helping her mother. Now Audrey is one of our most skilled CAREGivers that is always asked to come back by clients and their family members.
Bert & Stephanie Copple | Owners, Trusted Care at Home, Inc.
Bert and Stephanie are the owners of Trusted Care at Home, Inc, the owner/operator of the Home Instead Senior Care franchise in Birmingham, MI. They also own Copple Direct Home Care Supply LLC, Copple Properties LLC, and Real Leadership Company LLC.
"I am continually struck by the professionalism, high level of caring and exemplary caregivers that I have met from Home Instead. My mom couldn't live without them, and neither could I.