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​​​​​​​Home Instead Senior Care Team​​

At Your Service 24/7 in Birmingham, MI

The need for in-home senior care services doesn't always arise between 9:00 a.m. and 5:00 p.m. on a weekday. That's why our team stands ready to serve you any day of the week, at any hour of the day or night. You can always reach us by phone at (248) 203-2273 to get help setting up home care for a family member.

We have come together as a group of dedicated professionals to deliver a home care solution that meets your needs. We employ trained, screened and bonded CAREGiversSMto serve your family's senior loved one with compassion and devotion.
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Bert & Stephanie Copple | Franchise Owners

Bert & Stephanie Copple | Franchise Owners

Bert and Stephanie Copple purchased the Birmingham-MI franchise of Home Instead Senior Care from Tom and Tina Rowley on January 1, 2014.  Prior to being owners, Bert worked as the General Manager and a Community Service Representative for the franchise.  Stephanie worked in Human Resources conducting CAREGiver background checks and reference calls, and as a CAREGiver.

Their company has been ranked the #1 or #2 mid-size workplace in Michigan every year since 2014 by the Detroit Free Press, and has been selected as a Top Workplace every year since 2010.
 
Bert holds a BA in Communications, an MA in Theology and an MDiv in Leadership.  He is a decorated war veteran having served as a Chaplain's Assistant in the United States Army where he coordinated suicide prevention efforts in South Korea and served a combat tour in Iraq during Operation Iraqi Freedom, providing grief and marriage counseling while working mortuary affairs.  Bert is a member of the Michigan Home Care & Hospice Association, and served on their board of directors from 2016-2018.  He also served as the Corporate Chairperson for the Michigan Parkinson's Foundation fundraising walk in 2018, helping to raise awareness and more than $140k in funds to provide education, support and respite services in Michigan.

Bert also serves as the Executive Pastor for The Life Church in Warren (www.thelifechurchwarren.com).
 
Bert and Stephanie also own Copple Direct Home Care Supply located in Birmingham.  They have two children, Noah and Brady, and reside in Warren, Michigan.


Anne Monaghan | General Manager

Anne Monaghan | General Manager Anne Monaghan has been with the company since March of 2006. She serves as the General Manager for the franchise.  She has worked in several roles over the years to include Staffing Coordinator, CAREGiver Experience Manager, Operations Manager, and now oversees the day to day operations of the company.  Her insight into implementing engagement strategies has helped the franchise reduce turnover to half that of the national average for private duty home care companies. She was instrumental in redesigning and implementing the new Home Health Aide Certification program offered in the State of Michigan by the Michigan Homecare and Hospice Association. Anne is responsible for all CAREGiver training and re-certification in the franchise to include mandatory open house hands-on training and ensuring all CAREGivers complete required annual continuing education.
 
Anne has also served as a caregiver having cared for her mother who suffered from Alzheimer's disease.

Kyla Sandomierski | Human Resource Manager

Kyla Sandomierski | Human Resource Manager

Kyla started working for Home Instead Senior Care in February 2015 as a Client Experience Coordinator and After-Hours Supervisor. In August 2015 she became the Human Resource Specialist and started conducting interviews and orientation of new CAREGivers. Kyla graduated with her Master’s degree concentrating on Human Resources and became the Human Resource Manager in January 2017.
 
Kyla’s experience with seniors ranges from growing-up living with her own grandparents, to working in Physical Therapy offices while in college, assisting seniors in their rehabilitation.


Becky Hutchison | LPN, Quality Assurance Manager

Becky Hutchison | LPN, Quality Assurance Manager

​Becky joined the Birmingham team in August of 2017.  In her role, Becky works with the owners to meet and enroll new clients by conducting care consultations.  She also oversees the entire Quality Assurance Program, supervising the nurse and concierge team, and manages a census of clients to ensure overall satisfaction and CAREGiver adherence to client plans of care.  Becky also works with the training department to conduct in-service hands-on classroom training with our CAREGivers.
 
Becky has worked in hospital, skilled nursing home and private practice settings.  She loves working with seniors and their families.


Kylie Montano | Staffing Manager

Kylie Montano | Staffing Manager

​Kylie started with Home Instead in August 2012 as a CAREGiver. Kylie came across Home Instead Senior Care while looking for a fulfilling position to work with seniors and helping them to stay in the comfort of their own home.

Prior to Home Instead, Kylie was a live-in caregiver for a lady in her 90’s for four years. She was promoted to a Client Experience Coordinator and After-Hour Supervisor in 2014. Kylie became the Staffing Manager in January 2017, where she works with both CAREGivers and clients making the perfect “match”.


Alexa Daugherty | Staffing Coordinator

Alexa Daugherty | Staffing Coordinator

​Alexa joined Home Instead in August 2018 and serves as a Staffing Coordinator.  She, along with the staffing team, works with both CAREGivers and clients to find the perfect "match". 

Prior to Home Instead, Alexa worked as a caregiver for two disabled children.  She also worked with seniors in a cardiac rehabilitation setting.  In 2017 she received her bachelor's degree in exercise science and health promotion from Michigan State University.  She found Home Instead while looking for a rewarding career that serves the community.


Aimee Cunningham | Office Coordinator

Aimee Cunningham | Office Coordinator Aimee has been part of Home Instead since September 2010 as a CAREGiver Experience Coordinator. She personally meets and greets all of our CAREGivers. She also has the privilege of meeting most of our clients over the phone by providing them information when they are thinking about starting services with us.

Aimee has a Bachelor’s degree in Psychology with a Minor in Sociology and Political Science from the University of Michigan. She first began working with seniors as an Administrative Assistant for the Young Women's Christian Association, where she trained seniors in the office to help them integrate back into the work force. Aimee enjoys working for Home Instead because it gives her the chance to give back to the people who have paved the way for our society.

Ellen Miller | Billing & Payroll Coordinator

Ellen Miller | Billing & Payroll Coordinator

​Ellen came to work as a CAREGiver at Home Instead-Birmingham after taking care of her mother–in-law who had a terminal illness.  She began here in September 2010 and worked closely with one client for 4 years.  In June 2012, her background as an administrative assistant brought her into the office environment once again to fill the position assisting in our HR department and billing.  She is now handling all billing and payroll for our clients and CAREGivers.


Diane Stowers | Client Concierge

Diane Stowers | Client Concierge Diane retired from Corporate America after thirty-four years of service to care for her Aunt who had been diagnosed with Alzheimer's disease.  When her Aunt passed away in 2005, Diane felt as if there was a huge void in her life.  It was then that she realized that she wanted to work with seniors.

Diane started as a CAREGiver for Home Instead in October 2006, and then became a CAREGiver Experience Coordinator in the office.  She has since worked many roles in the office, but currently serves as a Client Concierge working on the Quality Assurance team with the Registered Nurses. Diane makes phone calls and visits to our clients that we service 12 or less hours per week. She ensures that the clients are getting the appropriate care and always have a smile on their face.

Karen Hanley | RN, Client CARE Manager

Karen Hanley | RN, Client CARE Manager

​Karen joined the Quality Assurance team at Home Instead in May 2018 as a Registered Nurse. She has been a nurse for over 30 years.  Karen claims she has been blessed to work in a variety of areas in her career and has liked them all.  One of her favorite areas has been working with people having procedures.  It gave her the opportunity to teach, comfort, reassure and learn about the procedures.  Karen has the pleasure of sharing many wonderful hours with senior friends, playing cards and sharing meals.  Her love for seniors has drawn Karen to Home Instead Senior Care.  She believes we must look after our seniors, because they deserve it.  She looks forward to interacting with seniors and their families at Home Instead.


Nan Wilberding | Community Experience Coordinator

Nan Wilberding | Community Experience Coordinator

Nan began working for the company in August of 2003.  She interacts with seniors in the community, helping them find solutions for their care needs.  She also meets with professionals from hospitals, rehabilitation facilities, doctor offices, senior centers and more to inform and educate them about Home Instead Senior Care.

Prior to working for Home Instead she worked for American Hospital Supply and Baxter Travenol.  She holds a BS in Business Administration from the University of Michigan.

Tricia Ong | After Hours Supervisor

Tricia Ong | After Hours Supervisor


Tricia has worked at Home Instead as both a CAREGiver and an After-Hours Supervisor.  She re-joined the company in June of 2017.  In her role, she supports the Staffing Team by managing the after-hours calls usually one weekend per month.


Sharlene Milson | CAREGiver Ambassador

Sharlene Milson | CAREGiver Ambassador

First impressions are everything in home care.  The first introduction between a new CAREGiver and a client is so important that the Home Instead-Birmingham Ambassador program started in 2012.  In total, the program has ensured the completion of more than 4,000 CAREGiver to client introductions since its inception.


Sharlene joined the Home Instead team in November 2012 as a CAREGiver after retiring from a 37-year career as a Dental Hygienist. A good friend suggested she try senior caregiving since she enjoyed her senior patients so much while in the dental practice. Sharlene is CAREGiver in addition to her Ambassador role. She truly loves her clients that she cares for and enjoys meeting other clients and CAREGivers through the Ambassador position. Sharlene feels very blessed to have found Home Instead as her second career.


Hope Snapp | Ambassador & After Hours Supervisor

Hope Snapp | Ambassador & After Hours Supervisor

Hope started with Home Instead in 2013 as a caregiver with her experience of managing a group home. Since then she has evolved with Home Instead by becoming the very first Lead CAREGiver part time. She now works many position at Home Instead, making her a full time employee. She keeps busy by being a CAREGiver Ambassador, conducting client to CAREGiver introductions and deliveries every Friday and the After Hours Supervisor two weekends per month. Hope also manages Copple Direct, which is the medical supply store located inside of the Home Instead office.


Tammy Polanco | Administrative Assistant & After Hours Supervisor

Tammy Polanco | Administrative Assistant & After Hours Supervisor

​Tammy started at Home Instead in June of 2018 as both the After Hours Supervisor and a CAREGiver. Her clients have enjoyed having Tammy as a caregiver, but her office experience has led her to working in the Home Instead office. Tammy does multiple tasks in the office including consulting potential new clients over the phone on their journey to learning about home care. Tammy also answers our phones during our closed office hours Monday through Thursday to assist clients and caregivers 24/7.


Donna Kerbat and Audrey Kendrick | CAREGiver Mentors

Donna Kerbat and Audrey Kendrick | CAREGiver Mentors

Audrey and Donna are both highly skilled and professional CAREGivers that help pave the path for newly hired CAREGivers. The Mentor position began in February 2017 where Audrey and Donna are assigned every new CAREGiver that starts at Home Instead. During a new hire's first 90-days, the Mentors make weekly calls to the new CAREGivers ensuring their experience with Home Instead is great, as well as answer any questions in regards to policy or client concerns.

Donna has been a CAREGiver with Home Instead since October 2009. Before that she worked in administrative roles and simply always loved seniors. Now Donna has been experienced with working with a variety of clients and providing all care within our realm of services.

Audrey was referred to Home Instead by a friend in March 2015. When Audrey first started she had little professional experience but had personal experience in her younger years helping her mother. Now Audrey is one of our most skilled CAREGivers that is always asked to come back by clients and their family members.


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