"I am continually struck by the professionalism, high level of caring and exemplary caregivers that I have met from Home Instead. My mom couldn't live without them, and neither could I.
Bert and Stephanie Copple purchased the Birmingham-MI franchise of Home Instead Senior Care from Tom and Tina Rowley on January 1, 2014. Prior to being owners, Bert worked as the General Manager and a Community Service Representative for the franchise. Stephanie worked in Human Resources conducting CAREGiver background checks and reference calls, and as a CAREGiver. Their company has been ranked the #1 or #2 mid-size workplace in Michigan every year since 2014 by the Detroit Free Press, and has been selected as a Top Workplace every year since 2010. Bert holds a BA in Communications, an MA in Theology and an MDiv in Leadership. He is a decorated war veteran having served as a Chaplain's Assistant in the United States Army where he coordinated suicide prevention efforts in South Korea and served a combat tour in Iraq during Operation Iraqi Freedom, providing grief and marriage counseling while working mortuary affairs. Bert is a member of the Michigan Home Care & Hospice Association, and served on their board of directors from 2016-2018. He also served as the Corporate Chairperson for the Michigan Parkinson's Foundation fundraising walk in 2018, helping to raise awareness and more than $140k in funds to provide education, support and respite services in Michigan.
Bert also serves as the Executive Pastor for The Life Church in Warren (www.thelifechurchwarren.com). Bert and Stephanie also own Copple Direct Home Care Supply located in Birmingham. They have two children, Noah and Brady, and reside in Warren, Michigan.
Kyla started working for Home Instead Senior Care in February 2015 as a Client Experience Coordinator and After-Hours Supervisor. In August 2015 she became the Human Resource Specialist and started conducting interviews and orientation of new CAREGivers. Kyla graduated with her Master’s degree concentrating on Human Resources and became the Human Resource Manager in January 2017. Kyla’s experience with seniors ranges from growing-up living with her own grandparents, to working in Physical Therapy offices while in college, assisting seniors in their rehabilitation.
Becky joined the Birmingham team in August of 2017. In her role, Becky works with the owners to meet and enroll new clients by conducting care consultations. She also oversees the entire Quality Assurance Program, supervising the nurse and concierge team, and manages a census of clients to ensure overall satisfaction and CAREGiver adherence to client plans of care. Becky also works with the training department to conduct in-service hands-on classroom training with our CAREGivers. Becky has worked in hospital, skilled nursing home and private practice settings. She loves working with seniors and their families.
Kylie started with Home Instead in August 2012 as a CAREGiver. Kylie came across Home Instead Senior Care while looking for a fulfilling position to work with seniors and helping them to stay in the comfort of their own home.Prior to Home Instead, Kylie was a live-in caregiver for a lady in her 90’s for four years. She was promoted to a Client Experience Coordinator and After-Hour Supervisor in 2014. Kylie became the Staffing Manager in January 2017, where she works with both CAREGivers and clients making the perfect “match”.
Ellen came to work as a CAREGiver at Home Instead-Birmingham after taking care of her mother–in-law who had a terminal illness. She began here in September 2010 and worked closely with one client for 4 years. In June 2012, her background as an administrative assistant brought her into the office environment once again to fill the position assisting in our HR department and billing. She is now handling all billing and payroll for our clients and CAREGivers.
Karen joined the Quality Assurance team at Home Instead in May 2018 as a Registered Nurse. She has been a nurse for over 30 years. Karen claims she has been blessed to work in a variety of areas in her career and has liked them all. One of her favorite areas has been working with people having procedures. It gave her the opportunity to teach, comfort, reassure and learn about the procedures. Karen has the pleasure of sharing many wonderful hours with senior friends, playing cards and sharing meals. Her love for seniors has drawn Karen to Home Instead Senior Care. She believes we must look after our seniors, because they deserve it. She looks forward to interacting with seniors and their families at Home Instead.
Tricia has worked at Home Instead as both a CAREGiver and an After-Hours Supervisor. She re-joined the company in June of 2017. In her role, she supports the Staffing Team by managing the after-hours calls usually one weekend per month.
Brooke joined Home Instead as an After-Hours Supervisor in May 2018, working two weekends per month. She supports the Staffing Department with handling urgent client and CAREGiver needs 24/7. She currently attends Oakland Community College to achieve her Associates Degree. Brooke entered the health science program through OTech back in high school. Through this program and her experience in working in doctors' offices, she discovered her passion for taking care of others.
First impressions are everything in home care. The first introduction between a new CAREGiver and a client is so important that the Home Instead-Birmingham Ambassador program started in 2012. In total, the program has ensured the completion of more than 4,000 CAREGiver to client introductions since its inception.
Herb started with Home Instead in October 2010 as a CAREGiver and then became a CAREGiver Ambassador. Herb finds myself in a unique position to not only get to know our CAREGivers on an individual basis, but also he visits and gets to know the great clients we serve. As a military veteran, Herb tends to search out our great heroes to express his personal thanks for serving our great country. Herb has done many things in his life but can’t imagine being anywhere other than Home Instead.
Sharlene joined the Home Instead team in November 2012 as a CAREGiver after retiring from a 37-year career as a Dental Hygienist. A good friend suggested she try senior caregiving since she enjoyed her senior patients so much while in the dental practice. Sharlene is CAREGiver in addition to her Ambassador role. She truly loves her clients that she cares for and enjoys meeting other clients and CAREGivers through the Ambassador position. Sharlene feels very blessed to have found Home Instead as her second career.
The LEAD CAREGiver program began in February of 2018. These CAREGivers work to conduct CAREGiver to Client Introductions, assist with hands-on training during Open Houses, and shadow newer CAREGivers in the field when the start challenging clients. Lisa joined the company in January of 2017, and Hope started in August of 2013.
Audrey and Donna are both highly skilled and professional CAREGivers that help pave the path for newly hired CAREGivers. The Mentor position began in February 2017 where Audrey and Donna are assigned every new CAREGiver that starts at Home Instead. During a new hire's first 90-days, the Mentors make weekly calls to the new CAREGivers ensuring their experience with Home Instead is great, as well as answer any questions in regards to policy or client concerns. Donna has been a CAREGiver with Home Instead since October 2009. Before that she worked in administrative roles and simply always loved seniors. Now Donna has been experienced with working with a variety of clients and providing all care within our realm of services. Audrey was referred to Home Instead by a friend in March 2015. When Audrey first started she had little professional experience but had personal experience in her younger years helping her mother. Now Audrey is one of our most skilled CAREGivers that is always asked to come back by clients and their family members.
Home Instead offers free monthly newsletters with tips and advice for caregivers of elderly loved ones.
Each Home Instead Senior Care franchise is independently owned and operated.