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Our Team

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​​​​​​​Home Instead Senior Care Team​​

At Your Service 24/7 in Birmingham, MI

The need for in-home senior care services doesn't always arise between 9:00 a.m. and 5:00 p.m. on a weekday. That's why our team stands ready to serve you any day of the week, at any hour of the day or night. You can always reach us by phone at (248) 203-2273 to get help setting up home care for a family member.

We have come together as a group of dedicated professionals to deliver a home care solution that meets your needs. We employ trained, screened and bonded CAREGiversSMto serve your family's senior loved one with compassion and devotion.
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Bert & Stephanie Copple | Franchise Owners

Bert & Stephanie Copple | Franchise Owners

Bert and Stephanie Copple purchased the Birmingham-MI franchise of Home Instead Senior Care from Tom and Tina Rowley on January 1, 2014.  Prior to being owners, Bert worked as the General Manager and a Community Service Representative for the franchise.  Stephanie worked in Human Resources conducting CAREGiver background checks and reference calls, and as a CAREGiver.

Their company has been ranked the #1 or #2 mid-size workplace in Michigan every year since 2014 by the Detroit Free Press, and has been selected as a Top Workplace every year since 2010.
 
Bert holds a BA in Communications, an MA in Theology and an MDiv in Leadership.  He is a decorated war veteran having served as a Chaplain's Assistant in the United States Army where he coordinated suicide prevention efforts in South Korea and served a combat tour in Iraq during Operation Iraqi Freedom, providing grief and marriage counseling while working mortuary affairs.  Bert is a member of the Michigan Home Care & Hospice Association, and served on their board of directors from 2016-2018.  He also served as the Corporate Chairperson for the Michigan Parkinson's Foundation fundraising walk in 2018, helping to raise awareness and more than $140k in funds to provide education, support and respite services in Michigan.

Bert also serves as the Executive Pastor for The Life Church in Warren (www.thelifechurchwarren.com).
 
Bert and Stephanie also own Copple Direct Home Care Supply located in Birmingham.  They have two children, Noah and Brady, and reside in Warren, Michigan.


Anne Monaghan | General Manager

Anne Monaghan | General Manager Anne Monaghan has been with the company since March of 2006. She serves as the General Manager for the franchise.  She has worked in several roles over the years to include Staffing Coordinator, CAREGiver Experience Manager, Operations Manager, and now oversees the day to day operations of the company.  Her insight into implementing engagement strategies has helped the franchise reduce turnover to half that of the national average for private duty home care companies. She was instrumental in redesigning and implementing the new Home Health Aide Certification program offered in the State of Michigan by the Michigan Homecare and Hospice Association. Anne is responsible for all CAREGiver training and re-certification in the franchise to include mandatory open house hands-on training and ensuring all CAREGivers complete required annual continuing education.
 
Anne has also served as a caregiver having cared for her mother who suffered from Alzheimer's disease.

Kyla McBride | Human Resource Manager

Kyla McBride | Human Resource Manager

Kyla started working for Home Instead Senior Care in February 2015 as a Client Experience Coordinator and After-Hours Supervisor. In August 2015 she became the Human Resource Specialist and started conducting interviews and orientation of new CAREGivers. Kyla graduated with her Master’s degree concentrating on Human Resources and became the Human Resource Manager in January 2017.
 
Kyla’s experience with seniors ranges from growing-up living with her own grandparents, to working in Physical Therapy offices while in college, assisting seniors in their rehabilitation.


Becky Hutchison | LPN, Quality Assurance Manager

Becky Hutchison | LPN, Quality Assurance Manager

​Becky joined the Birmingham team in August of 2017.  In her role, Becky works with the owners to meet and enroll new clients by conducting care consultations.  She also oversees the entire Quality Assurance Program, supervising the nurse and concierge team, and manages a census of clients to ensure overall satisfaction and CAREGiver adherence to client plans of care.  Becky also works with the training department to conduct in-service hands-on classroom training with our CAREGivers.
 
Becky has worked in hospital, skilled nursing home and private practice settings.  She loves working with seniors and their families.


Kylie Montano | Staffing & Integrated Care Manager

Kylie Montano | Staffing & Integrated Care Manager

Kylie started with Home Instead in August 2012 as a CAREGiver. Kylie came across Home Instead Senior Care while looking for a fulfilling position to work with seniors and helping them to stay in the comfort of their own home.

Prior to Home Instead, Kylie was a live-in caregiver for a lady in her 90's for four years. She was promoted to a Staffing Coordinator and After-Hour Supervisor in 2014. Kylie became the Staffing Manager in January 2017, where she works with both CAREGivers and clients making the perfect "match". In 2019 Kylie became the Integrated Care Manager where she integrates the Grand Pad tablet into the homes of our clients.


Kathy Kast, RN | Quality Assurance Coordinator

Kathy Kast, RN | Quality Assurance Coordinator

​Kathy joined the Birmingham team in December 2019, as a Quality Assurance Coordinator. In her role, Kathy creates and implements a plan of care specifically tailored to client's medical,  personal and household needs. She works closely with caregivers to ensure client satisfaction. Kathy  comes from a hospital setting specializing in neurology, with vast experience in all aspects of nursing care.  She is passionate about helping seniors enjoy the comforts of home life with the help of dedicated caregivers.


Megan Kramer | Staffing Coordinator

Megan Kramer | Staffing Coordinator

​Megan started working for Home Instead in May 2019. Megan was inspired to work with seniors after working with hospice patients during her senior year of college.  After graduating from Michigan State University in May with a BS degree she came across Home Instead while searching for a rewarding position. In her role, Megan works to match clients and CAREGivers while ensuring both are happy with their schedules. Seeing client and CAREGiver relationships grow is her favorite part of the position.


Jennifer Hegenauer | Staffing Coordinator

Jennifer Hegenauer | Staffing Coordinator

​Jen started working for Home Instead in August 2019. After graduating from Wayne State University in May with a business degree, she came across Home Instead Senior Care in an online search. Jen loved the idea of working with seniors ever since her grandma lived with her family while she was on hospice care. In her role, Jen works with CAREGivers and clients to create matches that will build lasting relationships. She loves video-chatting with clients on the Grandpad to see how they're doing.


Ellen Miller | Billing & Payroll Coordinator

Ellen Miller | Billing & Payroll Coordinator

​Ellen came to work as a CAREGiver at Home Instead-Birmingham after taking care of her mother–in-law who had a terminal illness.  She began here in September 2010 and worked closely with one client for 4 years.  In June 2012, her background as an administrative assistant brought her into the office environment once again to fill the position assisting in our HR department and billing.  She is now handling all billing and payroll for our clients and CAREGivers.


Sharlene Milson | CAREGiver Ambassador

Sharlene Milson | CAREGiver Ambassador

First impressions are everything in home care.  The first introduction between a new CAREGiver and a client is so important that the Home Instead-Birmingham Ambassador program started in 2012.  In total, the program has ensured the completion of more than 4,000 CAREGiver to client introductions since its inception.


Sharlene joined the Home Instead team in November 2012 as a CAREGiver after retiring from a 37-year career as a Dental Hygienist. A good friend suggested she try senior caregiving since she enjoyed her senior patients so much while in the dental practice. Sharlene is CAREGiver in addition to her Ambassador role. She truly loves her clients that she cares for and enjoys meeting other clients and CAREGivers through the Ambassador position. Sharlene feels very blessed to have found Home Instead as her second career.


Donna Kerbat and Audrey Kendrick | CAREGiver Mentors

Donna Kerbat and Audrey Kendrick | CAREGiver Mentors

Audrey and Donna are both highly skilled and professional CAREGivers that help pave the path for newly hired CAREGivers. The Mentor position began in February 2017 where Audrey and Donna are assigned every new CAREGiver that starts at Home Instead. During a new hire's first 90-days, the Mentors make weekly calls to the new CAREGivers ensuring their experience with Home Instead is great, as well as answer any questions in regards to policy or client concerns.

Donna has been a CAREGiver with Home Instead since October 2009. Before that she worked in administrative roles and simply always loved seniors. Now Donna has been experienced with working with a variety of clients and providing all care within our realm of services.

Audrey was referred to Home Instead by a friend in March 2015. When Audrey first started she had little professional experience but had personal experience in her younger years helping her mother. Now Audrey is one of our most skilled CAREGivers that is always asked to come back by clients and their family members.


Mary Panetta | Receptionist

Mary Panetta | Receptionist

Mary started with Home Instead in August of 2019. Mary's family has been granted with long lives.  So, she has helped family members through the different stages of Alzheimer's.  Mary has gained a great respect for these family members, while working for many years with young children.

Then, Mary's daughter began an internship with the Alzheimer's association.  Mary, who was already a supporter for years, became a team leader for the Alzheimer's walk in Grand Rapids.  After that she made the transition from working with young children to working with older adults.

Mary admires the work the caregivers do, as well as works to help the office staff provide whatever they may need to care for the wonderful clients. Mary is typically the person to answer the phone when callers call Home Instead, as well as greet visitors at the front desk.


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