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​​​​​​​Home Instead Senior Care Team​​

At Your Service 24/7 in Birmingham, MI

The need for in-home senior care services doesn't always arise between 9:00 a.m. and 5:00 p.m. on a weekday. That's why our team stands ready to serve you any day of the week, at any hour of the day or night. You can always reach us by phone at (248) 203-2273 to get help setting up home care for a family member.

We have come together as a group of dedicated professionals to deliver a home care solution that meets your needs. We employ trained, screened and bonded CAREGiversSMto serve your family's senior loved one with compassion and devotion.
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Bert & Stephanie Copple, Franchise Owners

Bert & Stephanie Copple, Franchise Owners

Bert and Stephanie Copple purchased the Birmingham-MI franchise of Home Instead Senior Care from Tom and Tina Rowley on January 1, 2014.  Prior to being owners, Bert worked as the General Manager and a Community Service Representative.  Stephanie worked in Human Resources conducting CAREGiver background checks and reference calls, and as a CAREGiver.

Their company has been ranked the #1 or #2 mid-size workplace in Michigan for three consecutive years (2014-2016) by the Detroit Free Press, and has been selected as a Top Workplace every year since 2009.
 
Bert holds a BA in Communications, an MA in Theology and an MDiv in Leadership.  He is a decorated war veteran having served as a Chaplain’s Assistant in the United States Army where he coordinated suicide prevention efforts in South Korea and served a combat tour in Iraq during Operation Iraqi Freedom, providing grief and marriage counseling while working mortuary affairs.  Bert currently serves on the Board of Directors for the Michigan Home Health & Hospice Association.
 
Bert and Stephanie also own Copple Direct Home Care Supply located in Birmingham.  They have two children, Noah and Brady, and reside in Auburn Hills, Michigan.


Anne Monaghan, General Manager

Anne Monaghan, General Manager Anne Monaghan has been with the company since March of 2006. She serves as the General Manager for the franchise.  She has worked in several roles over the years to include Staffing Coordinator, CAREGiver Experience Manager, Operations Manager, and now oversees the day to day operations of the company.  Her insight into implementing engagement strategies has helped the franchise reduce turnover to half that of the national average for private duty home care companies. She was instrumental in redesigning and implementing the new Home Health Aide Certification program offered in the State of Michigan by the Michigan Homecare and Hospice Association. Anne is responsible for all CAREGiver training and re-certification in the franchise to include mandatory open house hands-on training and ensuring all CAREGivers complete required annual continuing education.
 
Anne has also served as a caregiver having cared for her mother who suffered from Alzheimer's disease.

Kyla Sandomierski, Human Resource Manager

Kyla Sandomierski, Human Resource Manager

Kyla started working for Home Instead Senior Care in February 2015 as a Client Experience Coordinator and After-Hours Supervisor. In August 2015 she became the Human Resource Specialist and started conducting interviews and orientation of new CAREGivers. Kyla graduated with her Master’s degree concentrating on Human Resources and became the Human Resource Manager in January 2017.
 
Kyla’s experience with seniors ranges from growing-up living with her own grandparents, to working in Physical Therapy offices while in college, assisting seniors in their rehabilitation.


Becky Hutchison, LPN, Quality Assurance Manager

Becky Hutchison, LPN, Quality Assurance Manager

​Becky joined the Birmingham team in August of 2017.  In her role, Becky works with the owners to meet and enroll new clients by conducting care consultations.  She also oversees the entire Quality Assurance Program, supervising the nurse and concierge team, and manages a census of clients to ensure overall satisfaction and CAREGiver adherence to client plans of care.  Becky also works with the training department to conduct in-service hands-on classroom training with our CAREGivers.
 
Becky has worked in hospital, skilled nursing home and private practice settings.  She loves working with seniors and their families.


Kylie Montano, Staffing Manager

Kylie Montano, Staffing Manager

​Kylie started with Home Instead in August 2012 as a CAREGiver. Kylie came across Home Instead Senior Care while looking for a fulfilling position to work with seniors and helping them to stay in the comfort of their own home.

Prior to Home Instead, Kylie was a live-in caregiver for a lady in her 90’s for four years. She was promoted to a Client Experience Coordinator and After-Hour Supervisor in 2014. Kylie became the Staffing Manager in January 2017, where she works with both CAREGivers and clients making the perfect “match”.


Michelle Burcz, Staffing Coordinator

Michelle Burcz, Staffing Coordinator

​Michelle started with Home Instead in July of 2017. She works with Kylie to ensure that client and CAREGivers schedules are managed and staffed correctly.

Prior to Home Instead, Michelle worked as a CNA at Beaumont Hospital in Troy and has worked several staffing positions in the Metro Area.  She holds a BA in Communication Arts.


Aimee Cunningham, CAREGiver Experience Coordinator

Aimee Cunningham, CAREGiver Experience Coordinator Aimee has been part of Home Instead since September 2010 as a CAREGiver Experience Coordinator. She personally meets and greets all of our CAREGivers. She also has the privilege of meeting most of our clients over the phone by providing them information when they are thinking about starting services with us.

Aimee has a Bachelor’s degree in Psychology with a Minor in Sociology and Political Science from the University of Michigan. She first began working with seniors as an Administrative Assistant for the Young Women's Christian Association, where she trained seniors in the office to help them integrate back into the work force. Aimee enjoys working for Home Instead because it gives her the chance to give back to the people who have paved the way for our society.

Ellen Miller, Billing & Payroll Coordinator

Ellen Miller, Billing & Payroll Coordinator

​Ellen came to work as a CAREGiver at Home Instead-Birmingham after taking care of her mother–in-law who had a terminal illness.  She began here in September 2010 and worked closely with one client for 4 years.  In June 2012, her background as an administrative assistant brought her into the office environment once again to fill the position assisting in our HR department and billing.  She is now handling all billing and payroll for our clients and CAREGivers.


Diane Stowers, Client Concierge

Diane Stowers, Client Concierge Diane retired from Corporate America after thirty-four years of service to care for her Aunt who had been diagnosed with Alzheimer's disease.  When her Aunt passed away in 2005, Diane felt as if there was a huge void in her life.  It was then that she realized that she wanted to work with seniors.

Diane started as a CAREGiver for Home Instead in October 2006, and then became a CAREGiver Experience Coordinator in the office.  She has since worked many roles in the office, but currently serves as a Client Concierge working on the Quality Assurance team with the Registered Nurses. Diane makes phone calls and visits to our clients that we service 12 or less hours per week. She ensures that the clients are getting the appropriate care and always have a smile on their face.

Diana Busuito, RN, Client CARE Manager

Diana Busuito, RN, Client CARE Manager

Diana joined the company in August of 2015.  She has been a nurse for almost 30 years, having earned a BSN from Wayne State University in 1986.  She began her career at Detroit Receiving Hospital in the Surgical ICU.  Most of her nursing career was spent at Beaumont hospital working in the Emergency Center and later in the Peri-Anesthesia Department (pre/post op).

As part of the Quality Assurance team, Diana makes in-home visits to her assigned clients who use Home Instead services for more than 13 hours per week.  During these visits she coordinates care, supervises the CAREGivers by ensuring they are following the plan of care designed for the client, and works to provide the client, family and CAREGivers with resources as needed.

Nan Wilberding, Community Experience Coordinator

Nan Wilberding, Community Experience Coordinator

Nan began working for the company in August of 2003.  She interacts with seniors in the community, helping them find solutions for their care needs.  She also meets with professionals from hospitals, rehabilitation facilities, doctor offices, senior centers and more to inform and educate them about Home Instead Senior Care.

Prior to working for Home Instead she worked for American Hospital Supply and Baxter Travenol.  She holds a BS in Business Administration from the University of Michigan.

Herb Mills and Sharlene Milson, CAREGiver Ambassadors

Herb Mills and Sharlene Milson, CAREGiver Ambassadors

First impressions are everything in home care.  The first introduction between a new CAREGiver and a client is so important that the Home Instead-Birmingham Ambassador program started in 2012.  In total, the program has ensured the completion of more than 4,000 CAREGiver to client introductions since its inception.


Herb started with Home Instead in October 2010 as a CAREGiver and then became a CAREGiver Ambassador. Herb finds myself in a unique position to not only get to know our CAREGivers on an individual basis, but also he visits and gets to know the great clients we serve. As a military veteran, Herb tends to search out our great heroes to express his personal thanks for serving our great country.  Herb has done many things in his life but can’t imagine being anywhere other than Home Instead.


Sharlene joined the Home Instead team in November 2012 as a CAREGiver after retiring from a 37-year career as a Dental Hygienist. A good friend suggested she try senior caregiving since she enjoyed her senior patients so much while in the dental practice. Sharlene is CAREGiver in addition to her Ambassador role. She truly loves her clients that she cares for and enjoys meeting other clients and CAREGivers through the Ambassador position. Sharlene feels very blessed to have found Home Instead as her second career.


Donna Kerbat and Audrey Kendrick, CAREGiver Mentors

Donna Kerbat and Audrey Kendrick, CAREGiver Mentors

Audrey and Donna are both highly skilled and professional CAREGivers that help pave the path for newly hired CAREGivers. The Mentor position began in February 2017 where Audrey and Donna are assigned every new CAREGiver that starts at Home Instead. During a new hire's first 90-days, the Mentors make weekly calls to the new CAREGivers ensuring their experience with Home Instead is great, as well as answer any questions in regards to policy or client concerns.

Donna has been a CAREGiver with Home Instead since October 2009. Before that she worked in administrative roles and simply always loved seniors. Now Donna has been experienced with working with a variety of clients and providing all care within our realm of services.

Audrey was referred to Home Instead by a friend in March 2015. When Audrey first started she had little professional experience but had personal experience in her younger years helping her mother. Now Audrey is one of our most skilled CAREGivers that is always asked to come back by clients and their family members.


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