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Our Team

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​​​​​​​​Home Instead Senior Care Team​​

At Your Service 24/7 in Kingsport, TN

The need for in-home senior care services doesn't always arise between 9:00 a.m. and 5:00 p.m. on a weekday. That's why our team stands ready to serve you any day of the week, at any hour of the day or night. You can always reach us by phone at (423) 247-0116 to get help setting up home care for a family member.

We have come together as a group of dedicated professionals to deliver a home care solution that meets your needs. We employ trained, screened and bonded CAREGiversSMto serve your family's senior loved one with compassion and devotion.
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George & Sandra Smith, Owners

George & Sandra Smith, Owners
We founded this business out of a strong desire to serve the needs of our community's elderly adults. Our team is completely dedicated to keeping seniors in their homes leading safe, independent and more fulfilling lives.

We help our senior neighbors with personalized senior home care tailored to their unique needs. We provide companionship, home helper services, personal care, 24/7 Round-the-Clock Care, Incidental Transportation and many more.

We provide Alzheimer’s Care and many families find our services the perfect respite care to take some load off of the immediate family's caregivers. For others, we provide needed senior home care when the immediate family lives out of the area.

We understand how critical it is that you trust the Caregiver assigned to your loved one. We thoroughly screen each of our Caregivers and complete an extensive background check. We offer the finest Caregiver training in the industry. And we carefully supervise each caring relationship to make sure our services are meeting your needs and expectations. Each Caregiver is an employee of Home Instead and is insured and bonded to provide you security and peace of mind.

Our Caregivers are assigned based on the needs of the senior as well as finding the best personality match for compatibility. Dependability is another major benefit we provide--our team of Caregivers work together to make sure we reliably provide the care assigned.

In short, we work to build a strong, trusting relationship with each client and provide quality senior home care you can rely on for your loved one. Whether for a short-term hourly assignment or long-term 24-hour senior care, my team's commitment is to make a positive difference in each life.

The best place to start is with a no-cost in-home visit where you can meet us and we can begin to understand the specific needs and concerns of your caring situation. Call us today to schedule an appointment at 423.247.0116 or 276.669.0840. My team and I look forward to being part of your caring team!

Rick Regen, Owner

Rick Regen, Owner
​Rick is an owner of Home Instead Senior Care. He started the business in April of 1998 with his mother, Sandra Smith. Prior to opening Home Instead, Rick worked in the restaurant business for 13 years. His experience in customer service has served him well at Home Instead.

 
"One of the first things I learned was that the customer is always right and always look to solve problems before they start." Customer service is at the heart of Home Instead Senior Care, from the free client care consultation, to always introducing new Caregivers to clients, to having an office member on call 24 hours a day to handle any needs that come up, to having a client care specialist visit in your home each month to make sure we are doing our job. All these things set us apart from anyone else.

 
Rick spends a lot of time working in the community. He is a member of the Johnson City Rotary Club, served as an Alzheimer's Assn. board member for over 10 years, and is a leader in the Boy Scouts. Rick spent a lot of time with his grandparents growing up, which is where he developed his love for the elderly. Three of his grandparents died with dementia or Alzheimer's and that has given him a passion for helping keep seniors in their home and compassion for their disease.

 
"We do whatever it takes to help keep you or your loved one in your home for as long as possible."

Erica Newman, General Manager

Erica Newman, General Manager

​Erica joined Home Instead Senior Care in June of 2006. She became the General Manager of the franchise office in April of 2013. Erica is responsible for setting the strategic direction of the business, providing leadership for the team and ensuring that Home Instead Senior Care is synonymous with providing the highest level of quality care. As the General Manager, Erica works on keeping the day to day operations of the office running smoothly while also supervising the office staff.


Michelle Miller, Human Resources

Michelle Miller, Human Resources

​Michelle joined Home Instead Senior Care in January 2011 as a Caregiver. She then moved to working in the office as a Staff Coordinator before taking on her current position as Human Resources. Michelle's primary responsibilities are caregiver recruitment and retention and caregiver hiring.

You may contact Michelle at: michelle.miller@homeinstead.com



Sarah Faulk, Home Care Consultant

Sarah Faulk, Home Care Consultant

Sarah started with Home Instead Senior Care in September 2015 as our Home Care Consultant. Sarah joins our team with a background in public relations and strategic marketing. She has experience in constructing and implementing marketing plans for both the nonprofit and private sectors, and looks forward to utilizing and building her knowledge base with Home Instead Senior Care.

As our Home Care Consultant, Sarah is dedicated to educating our community about the services we provide, as well as building relationships with potential clients and their families. She is engaged in the community through her participation in health fairs, as well as through her conducting of presentations for area churches, nonprofit organizations, and businesses. She partners closely with area nonprofits and agencies for fundraising and awareness campaigns, and has discovered a passion for Alzheimer's awareness and education.

Sarah is very active in her community, and currently serves as Past President of YWCA Bristol's Junior Board of Directors, Event Lead for the 2017 Bristol Relay for Life, and Communications Liaison for the United Way of Kingsport's Supporting Aging with Choices Vision Council.

You may contact Sarah at: sarah.faulk@homeinstead.com


Shelia Johnson, Office Manager & Financial Director

Shelia Johnson, Office Manager & Financial Director

​Shelia came to Home Instead Senior Care in November 2004. Always providing quality customer services to our clients, caregivers and staff, she also manages the office and the financial processes such as payroll, accounts payable and accounts receivable.

You may contact Shelia at: shelia.johnson@homeinstead.com


Betty Burns, Staff Coordinator

Betty Burns, Staff Coordinator
Betty joined Home Instead Senior Care in August 2011 as a Caregiver. She then moved to working in the office in her current position as staff coordinator. Betty's main responsibilities are to effectively and quickly handle staffing and scheduling of our clients and Caregivers as well as to act as the Case Manager of assigned clients.

She is responsible for understanding our client's needs and matching them with the most appropriate Caregiver. She also schedules care services and councils Caregivers when necessary making sure that we are providing the care that each of our client's needs.



Jeanie Patterson, Registered Nurse & Home Health Aide Training Instructor

Jeanie Patterson, Registered Nurse & Home Health Aide Training Instructor

​Through her 40+ years of experience as a licensed Registered Nurse, Jeanie has gained a vast amount of knowledge in the senior care field. In September 2013, Jeannie became a member of our Home Instead Senior Care team in the role of Registered Nurse. Using her first hand experience, Jeannie trains our Caregivers to become Home Health Aides. She uses a hands-on approach to teach many skills ranging from proper hand hygiene techniques to caring for a bed bound client. Along with training, Jeannie helps with client needs assessments and quality assurance visits.

You may contact Jeanie at: j.patterson@homeinstead.com


Amanda Castaneda, Staff Coordinator

Amanda Castaneda, Staff Coordinator

Amanda joined Home Instead Senior Care in July 2013 as a Caregiver. She then moved to working in the office in her current position as staff coordinator. Amanda’s main responsibilities are to effectively and quickly handle staffing and scheduling of our clients and Caregivers as well as to act as the Case Manager of assigned clients. She is responsible for understanding our client's needs and matching them with the most appropriate Caregiver. She also schedules care services and councils Caregivers when necessary making sure that we are providing the care that each of our client's needs.

You may contact Amanda at: amanda.castaneda@homeinstead.com


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