Tips for Choosing the Right Home Care Provider


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There's nothing more important than the safety and well-being of someone you love, particularly an elder who depends on others for everyday care and more. Home care is is becoming the most popular option for elder care, and there are a variety of different home care options—offering everything from light housekeeping to skilled nursing. When considering care for an aging person, it's essential not only to choose the right kind of care, but also the best quality care.

When you're ready to evaluate home care providers, here are some of the questions you should ask:

  • How long has this provider been serving the community?
  • Does this provider supply literature explaining its services, eligibility requirements, fees, and funding sources? Many providers furnish patients with a detailed "Patient Bill of Rights" that outlines the rights and responsibilities of the providers, patients, and caregivers alike. An annual report and other educational materials also can provide helpful information about the provider.
  • How does this provider select and train its employees? Does it protect its workers with written personnel policies, benefits packages, and malpractice insurance?
  • Are nurses or therapists required to evaluate the patient's home care needs? If so, what does this entail? Do they consult the patient's physicians and family members?
  • Does this provider include the patient and his or her family members in developing the plan of care? Are they involved in making care plan changes?
  • Is the patient's course of treatment documented, detailing the specific tasks to be carried out by each professional caregiver? Does the patient and his or her family receive a copy of this plan, and do the caregivers update it as changes occur? Does this provider take time to educate family members on the care being administered to the patient?
  • Does this provider assign supervisors to oversee the quality of care patients are receiving in their homes? If so, how often do these individuals make visits? Who can the patient and his or her family members call with questions or complaints? How does the agency follow up on and resolve problems?
  • What are the financial procedures of this provider? Does the provider furnish written statements explaining all of the costs and payment plan options associated with home care?
  • What procedures does this provider have in place to handle emergencies? Are its caregivers available 24 hours a day, seven days a week?
  • How does this provider ensure patient confidentiality?

Source: National Association for Home Care and Hospice

Home Instead Senior Care is a locally owned business. We offer friendly, responsive service where you are, and we're dedicated to making our community a better place to live for seniors and their families. We are part of one of the most highly regarded home care companies in the United States, backed by more than 20 years of experience.  We ensure quality of care first through our unique CAREGiverSM training program. This comprehensive educational experience equips our CAREGivers to provide ethical and individualized care to every person they serve.  Call us to schedule a no-obligation in-home consultation to learn more about the compassionate, quality care we deliver each day to Allentown and Lehigh County area families: (610) 628-4211 or visit https://www.homeinstead.com/217 .

 


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