Spring Housekeeping Thoughts from HISC


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• When schedules or client status change, we really need to speak to you in a timely fashion. Please try and return calls as soon as possible. If it's not an immediate option- at least a quick reply as to when the timing is better.
• If you are running late or not able to make a shift, please notify the office immediately. Please make certain to speak to a live voice, even if it means calling multiple times.
• Please try and be mindful of the last-minute time off requests. It is important to call into a live voice with any changes within 2 weeks and follow up with a confirmation written notification.
• If you are calling through to option #7 for the on-call supervisor after
business hours,- make sure to leave your full name and phone number.
Saying please call back does not work on the on-call phone, as it is not set
up like a regular cell phone. There is not a redial option. We are at a loss.
• To those who have ClearCare access, please read the client assessment-then follow up with Lisa and/or Julie to verify specifics. This should always be done in advance of your first visit. To those who do not have access to the computer, we can mail a hard copy or you can pick one up at the office.
• Please turn in Summer Holiday Request Forms at the May CAREGiver Meeting or sooner.



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