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serves Bend, Redmond, Prineville, Madras, Sisters, La Pine, Crooked River Ranch, Terrebonne, Culver, Metolius, Warm Springs, Black Butte Ranch, Sunriver, Powell Butte, Tumalo, and all other areas and communities throughout Central Oregon
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Our Team

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​At Your Service 24/7 in Bend, OR

The need for in-home senior care services doesn't always arise between 9:00 a.m. and 5:00 p.m. on a weekday. That's why our team stands ready to serve you any day of the week, at any hour of the day or night. You can always reach us by phone at (541) 330-6400 to get help setting up home care for a family member.

We have come together as a group of dedicated professionals to deliver a home care solution that meets your needs. We employ trained, screened and bonded CAREGiversSMto serve your family's senior loved one with compassion and devotion.
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Jonathan Mack - Owner

Jonathan Mack - Owner

​Jonathan has for the last nine years devoted his career to Senior Care in the Pacific Northwest. He is a licensed Nursing Home Administrator and has served at various facilties from Seattle, WA to Porland, OR and immediately prior to purchasing Home Instead he was the Director of Operations at Bend Transitional Care. Jonathan has a heart for service and enjoys the opportunity to keep our communities loved one Home Instead.

Jonathan is Married with two children and enjoys skiing, golf and coaching baseball in his spare time.


Cole Mack - Owner

Cole Mack - Owner

​Cole has spent the last decade making a difference in the Long Term Care industry as both a Nursing Home Administrator and as Vice President of Business Development for a Regional Pharmacy Company.  Cole has dedicated his career to serving the Senior Population. 

In his spare time Cole enjoys Golf, Snow-Skiing, Fishing and was once a competitive waterskiier.


Abby Scheider - Recruitment and Retention

Abby Scheider - Recruitment and Retention

Gloria R. - Client Care Coordinator

Gloria R. - Client Care Coordinator

​I am a native Oregonian. I was born and raised in Southern Oregon, and moved to Bend about 5 years ago. I enjoy running, swimming, spending time with friends and family and activities with my church family. I started working for Home Instead Senior Care as a CAREGiver in April of 2009 and was shortly after invited to join the office team as the Receptionist. I get to work with a team of amazing people while still enjoying visits with and, at times, getting to care for the clients that I love so much. Working for Home Instead has been the most rewarding job I have had during my short career!


Jessica M. - Director of Operations

Jessica M. - Director of Operations
I am very excited to be part of a team that is dedicated to the senior population of our community by providing them the quality care that they deserve.

As the Staffing Coordinator I enjoy matching CAREGivers and clients and creating long-lasting relationships between the two.

I have over 10 years of Staffing experience working for a local Temporary Staffing Agency and most recently I owned and operated an In-Home Childcare Business.

I grew up on the Oregon Coast and moved to Central Oregon in 2000. My husband and I have two children ages 7 & 9 and two dogs.  In my spare time I enjoy, camping, boating, reading, and spending time with family and friends.

Jamie H. - Client Care Coordinator

Jamie H. - Client Care Coordinator
I joined Home Instead in February of 2013, and currently work as a Client Care Coordinator. I have been in the health care field for 20 years. I enjoy working with clients, their families and our caregivers to ensure that quality and consistency are delivered. 

Having been a caregiver for many years I’m well aware of the caregivers’ needs and will be willing to assist them to create a pleasant experience. I’m here to support our clients are caregivers so if you have questions or concerns please don’t hesitate to call or stop by. 

When not at work I enjoy spending my time with my husband and 4 kids. We take pleasure in camping, hunting, and watching the kids participate in their sporting events.



Karen S. – Client Care Coordinator

Karen S. – Client Care Coordinator

​Hi, I’m Karen. I am a native Oregonian born and raised in Prineville. I have two grown sons and four grandchildren.

I also have a very spoiled mini Doxy named Rudy.

I started working as a CAREGiver for Home Instead Senior Care in 2011, after caring for my mother for 3 ½ yrs.

Working with seniors is a very rewarding occupation and I enjoy it very much. I feel honored to say that I am now a part of the office staff and am also enjoying that very much.

Spending time with my family is my main priority. I like to read a lot, mostly mystery and suspense novels.

I also like to watch scary movies. When I have the chance I like to go camping and 4-wheeling.I also like to work in the yard planting flowers and pulling weeds.


DeAnn H. - Staffing Coordinator

DeAnn H. - Staffing Coordinator
After taking care of my aging grandfather in his final days, it was then that I found my passion of caring for seniors. I moved to Bend to be closer to my grandkids and became a CAREgiver for Home Instead. After a couple of years as a CAREgiver I was asked to join the office staff as a receptionist/weekend supervisor and eventually onto the roll of a scheduler. I love my job and making a difference in our seniors lives. 

Outside of work I love to spend time with my grandsons. I enjoy going to watch all their sports activities and during the summer we spend a lot of time outdoors and at the lakes enjoying the  beauty of Central Oregon.

Pamela M. - Registered Nurse

Pamela M. - Registered Nurse

I am thrilled to be part of the Home Instead team. I have been a nurse for nearly four decades and caregiving is my passion. I have worked in neurosurgery, psychiatry, medicine, home health and emergency, and as a college instructor. I love people and service to them which led me to several years in seminary.

I am a native of the Adirondack Mountains, but spent most of my life in Seattle where I raised two sons, who are now parents. I am blessed with four grandchildren with whom I cherish hiking, paddling & skiing.

I also have an MFA in creative writing & have published poems & essays which have become part of my memoir-in- progress.


Michelle S. - Staffing Coordinator

Michelle S. - Staffing Coordinator

​I moved to Oregon in June of 2016 with my 4 kids from Southern California to begin a new adventure here in the PNW. I was with the Home Instead Senior Care family in my home town for almost 4years. I have enjoyed the diversity of Oregon with all the great people and events  there is to offer. I  was so happy to find that Home Instead Senior Care Bend is close to my new home and I became a CAREgiver shortly after we arrived to Bend. I have enjoyed caring for our seniors in the community and I am privileged and honored to continue serving our seniors in our community as well as our fantastic Caregivers.


Tina M. - Accounting Specialist

Tina M. - Accounting Specialist
Hi, I’m Tina.  I have just recently had the pleasure of joining the Home Instead Senior Care team as the Accounting Specialist.  I am very excited and proud to be a part of the HISC family.
I was born in Oregon, raised in California and moved back to Oregon over 20 years ago.   I have three wonderful children and 6 grandchildren.  I am very involved in family and feel very lucky to have my kids and parents all in Central Oregon.  Since my kids are all grown my Pek-a-Pom Sofia and cat Chloe get most of my attention these days.
I enjoy cuddling with my fur babies watching movies (mostly comedies), football and my favorite TV show “Friends”.  I also enjoy spending lots of time with family.  With six grandkids there is never a dull moment!!

Megan R. - Director of Human Resources

Megan R. - Director of Human Resources
I just recently joined the Home Instead Senior Care team and could not be more thrilled to work for this company. I joined the team with 7 years of progressive Human Resource experience and feel lucky to provide HR services to the employees and clients of Home Instead. I’ve even caught myself saying, I’m going to work here as a CAREGiver one day. 

I was born and raised right here in Bend! I love where I’m from and I’m happy to be able to call it home and have my entire family right here in the Central Oregon area. Some of my favorite things to do are camping, playing outdoor volleyball, and pretty much anything outside where I can enjoy the sun and water! 



Kim L. - Home Care Consultant

Kim L. - Home Care Consultant
I am excited to be part of this team that provides care for seniors and working with a team that enjoys what they do. I have been in the healthcare field for over 3 years.  My passion comes from taking care of my mom and seeing seniors make a difference.  It is rewarding to myself to know Home Instead makes a difference in someone’s life. 
 
I moved to Central Oregon from California 6 years ago.  I love every minute of it!  Bend is beautiful all year round and it has many things to offer.  Outside of work, I enjoy spending time with my 3 sons and going to school.  I enjoy watching baseball and football. 



Courtney C. - Recruitment Coordinator

Courtney C. - Recruitment Coordinator
My name is Courtney and I am so excited to be a new addition to the Home Instead team Recruitment and Retention team ! I recently moved to Bend all the way from Asheville, North Carolina with my husband and our two dogs. 

I have two years of experience working in administration with another home care company, and I know the importance of hiring a great team of people to work with our aging population. I have seen firsthand the difference that great CAREGivers can make in the lives of the elderly, and it is so rewarding to have to opportunity to create those relationships.

In my spare time I love hiking with my dogs, practicing yoga, reading, and knitting. 



Susan O. - On-Call Supervisor

Susan O. - On-Call Supervisor
Although I was born in Bend, I did not live here until I moved to Bend from Michigan in 2015 to be close to my parents.  During my adolescent years I lived in Taiwan, Israel and Virginia.  Most of those years I was raised in Virginia close to Washington D.C.  

I'm very compassionate about caring for those who cannot care for themselves.  I started working for Home Instead as a caregiver in March of 2016.  I am now working in the office, front desk receptionist position.  I look forward to working with all of the Home Instead family.

I enjoy walking and traveling, especially to any place that has to do with water: oceans, water falls, rivers, lakes, etc.  I also like to read mysteries. 




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