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Featured CAREGivers

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​​​Our 2016 CAREGiver of the Year - Linda B.

A​​ tradition of great caregiving means that we take care of our own as well as we take care you and your family. 

We reward our local CAREGivers with CAREGiver of the Month and CAREGiver of the Year awards to show our appreciation for all they do. Home Instead, Inc. also recognizes regional CAREGivers of the Year and one special CAREGiver who shows exceptional dedication is the recipient of the national award — The Mary Steibel CAREGiverSM of the Year Award.

This program inspires CAREGivers to strive for excellence. It creates a sense of pride and rewards their hard work, compassionate care and service to others.

We are thrilled to introduce our outstanding award winning CAREGivers:​

Kristen - September CAREGiver of the Month

Kristen - September CAREGiver of the Month

Kristen has been a part of the Home Instead Family for over 2 years now.  She is extremely dedicated to her clients, often times filling in for her clients at the last minute. Kristen consistently goes above and beyond while unconditionally caring for her clients. We hear nothing but great things from clients and family members when they know Kristen will be caring for them. She has been invaluable and we want to celebrate her hard, selfless work!  She is truly a model of HISC's commitment to excellence and being GREAT!

DeAnn says: Kristen is very dedicated to her clients and they really love her. She is always willing to help with overnight sleeping shifts and especially if we need her to fill in when one of the other CG's are on vacation. She is good with her paperwork and always calls with updates on her clients.


Aruna - August CAREGiver of the Month

Aruna - August CAREGiver of the Month

Aruna is one of our many excellent team players.  She displays the qualities of a CAREgiver in everything she does.  Putting her clients and the needs of the team before her own, she is willing to do whatever she has to in order to provide the quality care we promise to our clients.  She has been invaluable and we want to celebrate her hard, selfless work!  She is a model of what it means to be a HomeInstead Senior Care CAREgiver.

DeAnn says: She is such a great caregiver and always willing to pick up extra shifts. She will travel in order to help and never calls off. She is very good with communicating with the office and cares greatly for her client.


Camille - July CAREGiver of the Month

Camille - July CAREGiver of the Month

Camille joined HISC almost a year ago with a work ethic as impressive as her heart!  She immediately demonstrated her value and dedication to our whole team by taking on every and any client that needed help with little to no notice.  She has been brave and bold in her approach to learning and growing as a CAREgiver.  Camille's has proven an inspiring ability to adapt to a wide range of clients with rapidly changing needs. No matter how long and hard the week, Camille is always smiling and thinking about what she can do for others at the end of it.  She is truly a shining example of HISC's commitment to excellence and being GREAT!

Client Tracey says: Whatever needs to be done, Camille just gets it done!


Cathie - June CAREGiver of the Month

Cathie - June CAREGiver of the Month

​With a beaming smile and a sunny disposition, Cathie brightens her clients' days every day. She radiates the cheer and enthusiasm that our clients need to thrive in their lives and their homes.  She came to HomeInstead about a year ago, but with a focus and devotion to learning and growing, she is already among our many most exceptionally dedicated CAREgivers. Thank you, Cathie, for always going above and beyond while sharing that big, beautiful smile with us all!

Jamieson says: "Cathie's limitless compassion and holistic, humble approach to caring for others makes her a 'breath of fresh air,' as clients Bud and Carmen noted."


Dana - May CAREGiver of the Month

Dana - May CAREGiver of the Month

From her big smile to her great hugs, Dana exudes kindness and cheer every day.  She began her career as a HomeInstead CAREgiver a year ago and has since provided outstanding care for a wide variety of clients with conditions ranging from advanced dementia to end of life.  Like all our exceptional CAREgivers, Dana has committed herself to her clients and their families in a way that embodies the mission and standards of HomeInstead Senior Care.

Liz says: "She cares so dearly for her clients, updating the office daily, which is much appreciated: especially for clients in challenging situations. She is very engaged, compassionate, kind, and helpful."


Shannon - April CAREGiver of the Month

Shannon - April CAREGiver of the Month

Shannon is one of our many blessings.  She is quite simply extraordinary!  With us for just over a year, she is already a remarkably reliable, trustworthy, stabilizing force in the lives of her clients, their families, and our HISC staff.  Shannon has also offered up her time to new CAREgivers, mentoring and training where and whenever needed.  Overall, she's a devoted team player who willingly helps her fellow CG's on short notice, works holidays to give other CG's the day off, and picked up many extra shifts during a difficult winter to make sure that everyone got the care they needed.

Jessica says: "She is just amazing! Very professional, caring, skilled, willing to pick up extra shifts on short notice, a great mentor to other CG's and she absolutely loves working for HISC."


Tor - March CAREGiver of the Month

Tor - March CAREGiver of the Month

Tor joined us a year ago with strong drive to become a CAREgiver. He has quickly become a strong, versatile CG whose detail oriented, comprehensive approach to caregiving makes him a highly requested and very popular young man with our clients and our staff! Always quick to pick up shifts with little notice, he's a team player who devotes himself whole-heartedly to being the best he can be every day. Tor sets the bar high! 

Gloria says: Tor soaks up knowledge and retains it. He is very detail oriented, asks great questions, and makes sure he is doing things right. Tor came to us with little experience but has quickly developed into a skilled CAREGiver because of his open mind and willingness to learn and try new things. Tor is a breath of fresh air, and loved by all his clients!


Staci - February CAREGiver of the Month

Staci - February CAREGiver of the Month

​Staci joined us over a year ago with strong drive to become a CAREgiver. She has since become a remarkably dedicated, skilled, and selfless member of our team, caring for a wide variety of clients with great vigilance and diligence and at a moments’ notice. Not only does she devote most of herself and her time to helping others, she does so with the same enthusiasm from the first shift of the week to the last. 


Client Margie says: Staci is the best part of my week.


Maralyn - January CAREGiver of the Month

Maralyn - January CAREGiver of the Month
Maralyn has been with Home Instead for almost two years. She came to Home Instead with limited CAREGiving experience, but has brought a lifetime of nurturing others to the role!  With a quick wit and a huge smile, Maralyn brings great joy to her clients’ lives. She is a strong woman, with a personality as big as her heart! 

DeAnn says: Maralyn has been a great help to us with last minute shifts. She is always willing to help when it fits with her schedule. She is funny and always communicates with the office staff about the care and changes with her clients. She is a pleasure to chat with and her clients love her.


Patty - December CAREGiver of the Month

Patty - December CAREGiver of the Month

​Please help us celebrate our December 2016 CAREGiver of the month Patty! She is pictured here with one of her favorite clients! Patti has worked for us now for just over one year. In that time she had made a wonderful difference in the lives of her clients. She always treats her clients with respect and dignity. She always represents Home Instead in a very professional way. We feel very blessed to have Patty on our team. Here's to Patty!​


Susan - November CAREGiver of the Month

Susan - November CAREGiver of the Month
Susan has been with Home Instead close to a year. She came to Home Instead with limited CAREGiving experience, but has taken the role on like a superstar! She is consistent and reliable for her clients and the office. She is quick to ask questions when dealing with more challenging clients. One of her client’s family members stated, “She has always been cooperative when I have asked her about cleaning and keeps a good attitude.” 

Karen says: I feel that Susan is a great CG and really goes above and beyond for her clients. I never hear anything negative about Susan and she is always professional when speaking to her on the phone. She has a few of our harder to please clients and it seems that she does a very good job with them.​

Allan - September CAREGiver of the Month

Allan - September CAREGiver of the Month
Allan is an observant listener. Allan loves to hear his clients’ histories and turns them into wonderful essays that he shares with the office. He has a huge personality and a big heart which helps him build strong relationships with his clients and their family members. We are blessed to have Allan on our team!

Barbara says: Allan is amazing! I just love how committed and caring he is with his clients. He is truly a wonderful caregiver and a great person.

Jamieson says: Allan is such a delight to work with, always says “yes” to taking on new shifts and to life in general, and, always works hard to improve in any way he can.  Even when he has a run of difficult shifts and negative feedback from clients, he is positive and goes out of his way to learn from the experiences in moving forward.  Allan takes a “be the solution, not the problem” approach to life that we try to embody here at HISC.​

Marcia - August CAREGiver of the Month

Marcia - August CAREGiver of the Month
Marcia has an easy going, calm attitude towards CAREGiving. She gives her clients quality care and provides them with a relaxed environment. Marcia is always gracious and willing to help with new clients. Marcia has a positive attitude, and a pleasant smile which goes a long way with the many people she cares for. Marcia truly has the heart of a CAREGiver. Thank you for making our team stronger Marica!

Audrey says: Marcia Little is amazing, she went back to Susans house to help her find her keys after shift. Marcia goes above and beyond. She is always an advocate for her clients. She always speaks highly of Home Instead and is very nice to office staff.

Jamieson says: She has been the Super Star of picking up shifts.  She is always pleasant and happy to do whatever she can help out.

Keighla R. - July CAREGiver of the Month

Keighla R. - July CAREGiver of the Month
Keighla has determination and confidence. She has a desire to learn about her clients, and support them. Keighla has a quiet, calm demeanor which helps her keep her client’s minds at ease in stressful situations. We know we can rely on Keighla to be proficient when caring for her clients. She goes above and beyond by communicating diligently with the office about her clients concerns and needs. We are blessed to have Keighla on our Home Instead team!

Barbara says: Keighla Russell has a calmness when working with end of life and other clients. I had one client tell me that every time Keighla walks in the door, it’s like a gift! She always takes shifts whenever she can and I’ve never heard her complain. She has a great work ethic and is always a pleasure to be around.

Sandy - June CAREGiver of the Month

Sandy - June CAREGiver of the Month

​Being a CAREGiver comes very naturally to Sandy. She has a gentle nature, and a good sense of humor to match. She has built many great relationships with her clients by being compassionate, empathetic, and reliable. One of Sandy’s clients stated “Sandy is like family to me. I would highly recommend her to care for any of your clients.” Sandy represents Home Instead with a heart of gold. We are thankful Sandy is a part of our team! ​

Teresa says: Her smile and energy brighten any room! 

MaryMarie - May CAREGiver of the Month

MaryMarie - May CAREGiver of the Month

​MaryMarie has been providing care for our seniors seven years. She is a diligent CAREGiver who makes sure each client she services has the upmost quality care. MaryMarie always has an upbeat, positive attitude, and a sweet smile to boot. MaryMarie is warm and compassionate with her clients. She brings joy to every life she touches. We are blessed to have MaryMarie on our Home Instead team!

Jessica says:  MaryMarie is an amazing CAREGiver. She communicates well with the office, is willing to help out when she can. She is reliable, professional and her clients love her. 

Abby says: MaryMarie is personable and cheerful. She makes sure to report every little change in her clients. MaryMarie is a special lady!


Pearl - April CAREGiver of the Month

Pearl - April CAREGiver of the Month

​Pearl brings warmth and positivity to any room she enters. Her spirit and optimism bring joy to her clients. She always makes our day by taking short notice shifts, and giving us hugs when she comes to visit wearing her ruby red slippers. She has a deep understanding of what her client’s needs are and constantly finds ways to meet those needs. Pearl is a team player who goes above and beyond for her clients and Home Instead Senior Care.  

DeAnn says: Pearl has been so flexible and willing to take on extra shifts with us! She is really sweet and has a kind heart.

Jamie says: Pearl always returns our calls and helps when she can. She is dedicated and reliable for her clients and they love her.

Sally - March CAREGiver of the Month

Sally - March CAREGiver of the Month
Sally is a steady, compassionate CAREGiver. One of Sally’s regular clients recently said “Sally is exceptionally special to me.” Sally is consistent with the care she provides our clients and leaves a positive, lasting impression on her them. She is professional, reliable and most importantly kindhearted. Sally’s calm, patient demeanor makes her a success with her clients and office staff. Sally is faithful and loyal to Home Instead and her clients. Thank you Sally for being a part of our team!

Karen says: Sally shows genuine concern for the clients she sees. She is wonderful to work with, and wants to do the best for her clients. 

Abby says: Sally is extremely easy to be around. She has a heart of gold, and it shines through with all of her actions.


Aaron - February CAREGiver of the Month

Aaron - February CAREGiver of the Month
Aaron is a wonderful CAREGiver. He has been with Home Instead for 2 years. Aaron has provided consistent, steady care for several of our clients within this time frame. He has a gentle, sweet nature his clients cling to. Aaron provides quality care by building strong relationships with his clients. He attends to their daily needs, keeps them safe in their home, all while building their independence. We are happy to have Aaron on our Home Instead team!

Gloria says: Aaron is really steady, and reliable. Always faithful to show up for his shifts, and takes really great care of his clients. He uses really great problem solving skills, goes above and beyond the call of duty, and has a great attitude! 

Abby says: Aaron is easy to get along with. He is dependable, and gets the job done right!


Jennifer - January CAREGiver of the Month

Jennifer - January CAREGiver of the Month
Jennifer has been with Home Instead for over a year. Jennifer loves making connections with her clients, and helping them with their daily needs. Jennifer’s client speaks the world of her. One of Jennifer’s client states “she is very lucky to have Jennifer, and we can’t take her away.”

Jennifer engages the office by sharing stories and updates about her clients. Jennifer goes above and beyond for her clients and Home Instead Senior Care. 

Jamie says: We can rely on Jennifer to be a great example of a Home Instead Senior Care CAREGiver.

DeAnn says: Jennifer has no complaints, she is always there for her clients and to help us out in need. ​​

Rachel - December CAREGiver of the Month

Rachel - December CAREGiver of the Month
Rachel is dedicated to her clients. Rachel has dealt with some of our more difficult clients in the year that she has worked for Home Instead.  Her commitment to these clients shows Rachel’s empathy and compassion. Rachel is quick to overcome challenges, while keeping a positive attitude. Rachel adapts well to her clients ever changing needs. Rachel is easy going, and level headed. She exhibits a sense of calm while caring for her clients. We are grateful to have Rachel on our Home Instead team!

Pat says: Rachel is well liked by her clients. She is always pleasant, positive & proactive.

Jessica says: Rachel is dedicated to her clients, and to Home Instead. She is a pleasure to work with.​


Audrey D. - November CAREGiver of the Month

Audrey D. - November CAREGiver of the Month

Audrey has been with Home Instead since October of 2013. Audrey is a consistent, reliable CAREGiver. Audrey is observant of her client’s needs, and anticipates changes. Audrey updates the office on a regular basis about her client’s concerns. Audrey communicates with compassion and love. She is dedicated to her clients and advocates for their needs. We are happy to have Audrey on our Home Instead team. Thank you for being an amazing CAREGiver Audrey!

Abby says: Audrey always has a smile on her face. Her positive attitude is contagious!​



Destiny A. - October CAREGiver of the Month

Destiny A. - October CAREGiver of the Month
​Destiny has been with Home Instead for three years. During her three years she has taken care of many different types of clients. Destiny has a broad skill base which helps her to relate and adapt to her client’s needs. Destiny goes above and beyond. She will pick up last minute shifts for her clients so that they see a familiar face. She is steady with her work and takes pride in caring for her clients. We know that we are well represented when Destiny is in the home. Thank you Destiny for being on our team!

Deann says: Destiny is an AWESOME CG and all her clients love her!

Gloria says: She is a great CAREGiver, always goes to her shifts and is steady and reliable. Also, she does pick up extra shifts for us here and there when she can and has a great attitude.


Penny N. - September CAREGiver of the Month

Penny N. - September CAREGiver of the Month

Penny builds strong, close relationships with her clients. She shows friendly, genuine compassion for her clients by building trust, taking the lead, and sharing her heart. Penny has a positive attitude and a desire to achieve. Penny is dedicated to her clients and their ever changing needs. She has built a strong relationship with the office by engaging and communicating well. Penny is an awesome team member who truly lives Home Instead! ​

Sarah says: She is always so upbeat and pleasant to talk to! She really cares about Rudy and goes the extra mile to make sure he is well taken care of!

Teresa says: Penny is an outstanding CAREGiver. She is always bright and cheery!

Judy - August CAREGiver of the Month

Judy - August CAREGiver of the Month Judy is an amazing CAREGiver. Judy takes the time to get to know her clients so that she can pay extra attention to their needs. Judy is a great listener and enjoys hearing her client's stories. Judy has impeccable communication skills. She is gentle with her clients, and informative for the office. Judy is a pleasure to work with. We are very lucky to have Judy on our team. Thank you Judy for being you!

Jessica says: Judy is an awesome CAREGiver, she deeply cares for her client's, is dependable, and will help out when she can to pick up extra shifts. I spoke with her last week and she told me how much she loves her job and feels that she really does make a difference in the lives of her clients. 


Manuel P. - July CAREGiver of the Month

Manuel P. - July CAREGiver of the Month

Manney has the heart of a CAREGiver. Manney is a gentle soul who makes connections with his clients by being reliable, trustworthy, and respectable. Manney is a positive influence in his client's lives by being encouraging, and professional. One of his clients recently said "Manney is wonderful." This is a simple statement, but it speaks volumes about Manney's modest, sincere approach to CAREGiving. We are extremely happy to have Manney on our team. Thank you for everything Manney!

Teresa says: Manny is always respectful, helpful and kind. He generously gives his time to cover not only his own shifts, but last minute shifts as well.

Shelly says: Manny is always very professional and dressed like he's going somewhere special. It's a nice treat to see someone taking such pride in his appearance for each client.


Patty S. - June CAREGiver of the Month

Patty S. - June CAREGiver of the Month

Patty has been a CAREGiver for Home Instead since May 2014. Patty is outgoing and very personable. She uses these great attributes in caring for her clients with dementia every day. She is able to adapt to changes with her clients with ease and makes their life more enjoyable. Patty has an upbeat attitude that rubs off on everyone. Patty is professional and compassionate, definitely a CAREgiver with a heart of gold!

Lori Says: Patty manifests the heart of a caregiver. During an Alzheimer's class she was moved to tears by the thought of all the loss a dementia client faces. Her empathy and compassion were evident.

Abby says: I am so glad that Patty is a part of our Home Instead Team!!


Marlina M. - May CAREGiver of the Month

Marlina M. - May CAREGiver of the Month

​Marlina by nature is a very warm and compassionate person. She serves her clients with great dignity and can adapt to any situation that she is called to do, showing remarkable skill with each client. Marlina has been an endless source of encouragement. She is always cheerful, willing to help out a client at short notice, and always supportive to the office staff. Marlina’s sunny personality, mixed with her confidence and tenderness makes her an amazing CAREGiver!

Jen Says: Marlina has been a steady and loyal CAREGiver for a couple of clients who require special attention. She is extremely funny, she keeps things light hearted. Marlina was a total joy travelling to Yosemite with. Marlina has a big heart for others, and it truly shows. 

Abby Says: Marlina is very personable and professional. She represents Home Instead with a smile.

Linnie M. - April CAREGiver of the Month

Linnie M. - April CAREGiver of the Month

​Linnie has been a wonderful CAREGiver for Home Instead since 2014. She is a real rock for her clients and always remains positive even in difficult situations. She is always willing to do whatever it takes to help out in any way that she can. Thank you Linnie for the great care that you give to your clients!

Jamie Says: Linnie has been an Amazing caregiver to HISC. She goes above and beyond for her clients, and is always willing to help out with extra shifts when she can. She has been with a difficult client lately and has done a wonderful job caring for him, and made a difference in the quality of his life.

Gloria Says: Linnie is a super star! She is almost always available to cover shifts, and even the hardest clients to please ask for her back. She is very practical, adaptable, and knows how to relate with most personalities. This is part of what makes her so successful!


Shannon F. - March 2015 CAREGiver of the Month

Shannon F. - March 2015 CAREGiver of the Month

​Shannon has been a wonderful CAREGiver for Home Instead since 2013. She has a special way of lifting the spirits of each client that she cares for with her positive attitude, and contagious smile. She is able to show dignity and kindness in the most challenging situations.  She has a genuine love for others, and it shows with each client she touches. She gives tremendous support to the office as well as to our Aspen Ridge team. We Thank You Shannon for your dedication to our team, you are an amazing CAREGiver!

Jamie Says: Shannon has been a huge help with the scheduling at Aspen Ridge. We have had several new clients who wanted to start and current clients who wanted to make last minute changes. I’ve called her several times and she jumps right on it and gets it taken care of. I appreciate her communication about her clients as well, and letting me know when they need something.

Jessica Says: Shannon has been doing such a great job at Aspen Ridge!


Johnny O. - February CAREGiver of the Month

Johnny O. - February CAREGiver of the Month

​Johnny has been a shining star with Home Instead Senior Care since July 2013. Johnny has an incredible amount of joy and warmth. He embraces’ each client with tenderness, humor, compassion and lightheartedness. He is super energetic and willing to accept new shifts on a moment’s notice. Johnny’s fun and witty style, combined with his deep and caring passion for others, helps to make him an outstanding CAREGiver! We salute you Johnny for all that you do.

Abby Says: Johnny is very committed to caring for his clients. He is always friendly here at the office and communicates with all of us very well. He is very deserving!

DeAnn Says: Johnny has the gift of rolling out the red carpet, and gives all of his clients the royal treatment. He is super positive even under the most stressful situations. He has the heart of a true CAREGiver.


Jackie D. - January CAREGiver of the Month

Jackie D. - January CAREGiver of the Month

Jackie has been a CAREGiver with Home Instead Senior Care since December 2013. Jackie is an exceptional CAREGiver! She displays a sunny attitude that is very upbeat, and positive. She embraces each client with tenderness, humor, and compassion. Jackie has left her loving imprint on the lives of many HISC clients, and has been a great source of encouragement to everyone she comes into contact with. She shows confidence in every situation she is faced with. Thank you Jackie, for having the heart of an amazing CAREGiver!     

Melissa Says: Jackie is very professional, friendly, and responsible with her shifts, always get back to the office, and is a great all-around CAREGiver.

Jen Says: Jackie is someone to be relied upon. She is faithful to each shift, client, and the office staff. When she reports about clients is always detailed and insightful. She has a keen eye for details, and has a heart for loving others!   


Kathy C. - December 2014 CAREGiver of the Month

Kathy C. - December 2014 CAREGiver of the Month

​ Kathy has been a CAREGiver with Home Instead Senior Care since August 2013. She has been a shining star for each of her clients. She embraces her clients with tenderness, compassion, and is super energetic! Kathy has built strong friendships with everyone who knows her, and she is always putting other people’s needs before her own. She is passionate about making a difference in the lives of others. Kathy’s fun and witty style, combined with her deep compassion for others, is what makes her the outstanding CAREGiver that she is!

Abby Says: Kathy continues to show a lot of commitment to her clients. She is great about communications. Kathy is devoted to Home Instead and it shows!

Jen Says: Kathy is “tried and true” to her clients, and to the office staff. Very loyal, very aware of the client’s needs, and always willing to help out with a shift. She makes a lot of people smile!


Linda B. - November 2014 CAREGiver of the Month

Linda B. - November 2014 CAREGiver of the Month

​ Linda has been a CAREGiver with the Bend Home Instead Senior Care since January 2014, and prior to working with the Bend office she was dedicated to another HISC office in Washington for 10 years. Linda has a heart for CAREGiving, and even in the most challenging situations she remains calm, and has a smile on her face. Linda has an eye for details and notices the smallest of changes with her clients. Linda is also a dedicated family CAREGiver for her mother and travels to Albany every other weekend to ‘take her turn’ with her and make sure she receives the best care. She is an amazing example of having the true heart of a CAREGiver. Thank you Linda for all that you do to make a difference in the lives of others!

Teresa Says: Linda was fabulous in assisting with the job fair. Her ability to share and connect with other CAREGivers was wonderful!

Gloria Says: Linda is always willing to help with shifts; she is very dedicated to this company, her clients, and her family.


Karen - October 2014 CAREGiver of the Month

Karen - October 2014 CAREGiver of the Month

​ Karen has been a CAREGiver with Home Instead Senior Care since June 2013. Karen is deeply dedicated to her clients. She is very compassionate and has brought a lot of sunshine to the lives of each of her clients, she is uplifting and loyal. Karen has cared for some challenging clients, with respect, and a tender heart. We are very grateful to Karen for being and excellent CAREGiver, always rising to the occasion. Thank You Karen for all that you do!

Gloria Says: Karen is a great CAREGiver. She is faithful to show up to all of her shifts, she NEVER calls off. She is so reliable, loved by her clients, and always requested back. She is very pleasant to work with. I’m so glad to have her on our team!

Jen Says: Karen is pure joy to work with! Always cheerful, communicates to the office client updates, and gives each and every client the red carpet treatment.


Risa - September 2014 CAREGiver of the Month

Risa - September 2014 CAREGiver of the Month

​ Risa has been a CAREGiver with Home Instead Senior Care since August 2013. Risa has a heart of gold! She has been a pillar to each of her clients, and to the office. Risa has a very encouraging and positive spirit that is contagious. You can always find her with a smile on her face. She is a natural at CAREGiving, and has an amazing gift. You go above the rest and we thank you Risa for all that you do!

Abby Says: Risa is always so flexible and willing to take on shifts. She has such a sweet nature about her. Her clients adore her, and she adores them. She is a wonderful CAREGiver!

Jen Says: Risa in an inspiration to everyone at Aspen Ridge. She is dedicated to all of her clients. Risa shows a lot of tenderness to her end of life clients, and is a great example of a loving CAREGiver.


Janine - August 2014 CAREGiver of the Month

Janine - August 2014 CAREGiver of the Month

​ Janine has been a CAREGiver with Home Instead Senior Care since July 2010. Janine has been a loyal and steadfast CAREGiver. While working with very challenging clients, she continues to treat them with dignity, kindness, and warmth. She has a smile that is contagious! Janine has a heart that shines, and that has made all the difference in the lives of her clients. She always puts her clients’ needs above her own needs. Thank you Janine for having the heart of an amazing CAREGiver.

Jessica Says: Janine is very dedicated to her client Imogene. Janine wrote a letter to HUD for the client, and with her dedication to the matter the client received a letter from the White House and the situation was resolved. When Janie received her Hours Worked Bonus she said “I am just so happy to work here!”


Denise - July 2014 CAREGiver of the Month

Denise - July 2014 CAREGiver of the Month

​ Denise has been a CAREGiver with Home Instead Senior Care since September 2013. Denise has embraced each of her clients with dignity, commitment, and amazing compassion. She has a gift of encouragement, and a very sunny, cheerful attitude about life. She has made a big difference in her client’s lives, by being dedicated to providing them with the best quality care, and having an eye for the details. Thank you Denise for having the heart of an amazing CAREGiver.

Lori Says: Denise is a pillar at client Bob’s house, and is a major part of the reason that home is so stable. Bob is improving so dramatically. She uses a lot of common sense when caring for the client. I also know that our nurse Grace has a lot of trust in her too. She is a great CAREGiver!


Lorraine - June 2014 CAREGiver of the Month

Lorraine - June 2014 CAREGiver of the Month

​ Lorraine has been a CAREGiver with Home Instead Senior Care since March 2013. Lorraine is extremely attentive to details. She cares for our clients with dignity, love and compassion. She is a pillar in the lives of her clients, and has made a huge difference in improving quality of life for each of her clients. She is always cheerful and has a positive attitude with the office staff. We salute you Lorraine for your big heart, and for being an amazing CAREGiver.

Jen Says: Lorraine truly has the heart of a CAREGiver. She is willing to pick up a shift in a moment’s notice; she is on time, and positive. She always has the best interest of the client in mind and is loyal to each of them. Lorraine has provided incredible care when working in some very difficult situations with clients. She is a true blue CAREGiver!


Susan - May 2014 CAREGiver of the Month

Susan - May 2014 CAREGiver of the Month

​ Susan has been a CAREGiver with Home Instead Senior Care since April 2013. Susan has a very outgoing style, which has made a positive difference in the lives of her clients. She has an amazing gift of joy which seems to be contagious everywhere she goes. She has strong skills and confidence even when faced with the most challenging situations. She has touched the lives of many clients with her smile. Thank you Susan for being an amazing CAREGiver.

Gloria Says: Susan is consistent, professional, reliable, and is an exemplary CAREGiver!

Jessica Says: Susan works with some of our more challenging and high profile clients. She represents HISC in a professional manner and is very dedicated to her clients. Client Pat’s caregiver one morning was unable to show up for her shift. Susan without any hesitation cancelled her personal plans and headed over right away to cover Pats entire shift. Susan thank you for having the heart of an amazing CAREGiver.


Margaret - April 2014 CAREGiver of the Month

Margaret - April 2014 CAREGiver of the Month

​ Margaret has been an outstanding CAREGiver for Home Instead since August 2013. Margaret has a deep loyalty to her clients. She is very passionate, encouraging, and sensitive to each client’s needs, and she takes the time to listen and make each client feel as if they are the most important person in the world. Margaret is a true blue CAREGiver. Always supportive to the office staff, always willing to take a shift, and always giving the client the red carpet treatment. Thank you Margaret for all that you do!

Abby Says: Margaret has grown into an amazing CAREGiver. She is very reliable for her clients, and also very accommodating. She has worked with difficult clients and has learned a lot about each one of them.

Jennifer Says: Margret brings a smile to many clients, and she is very close to them. She is a rock star with taking clients short notice, and completes all of her documentation perfectly. Margaret has the heart the size of Texas and always goes the extra mile!


Billie Jean - March 2014 CAREGiver of the Month

Billie Jean - March 2014 CAREGiver of the Month

​ Billie Jean has been a wonderful CAREGiver for Home Instead since 2012. She has a special way of lifting the spirits of each client that she cares for with her positive attitude and warm sense of humor. She has a very tender, genuine love for others. Billie Jean has an extremely compassionate heart when caring for our most difficult clients and has a special gift for Hospice and end of life. Billie Jean is a valuable and talented person and we are so grateful to have her on this team.

Thank You Billie Jean for your years of dedication!

Gloria Says: Billie Jean has really stepped up to the plate helping out with Rudy and has helped us keep a very important client’s schedule stable during this hard transition. Thanks so much Billie Jean, you’re a rock star!

Jessica Says: Billie Jean has been a CG with HISC for almost 2 years. She has recently started caring for client Rudy and is doing an exceptional job. She always communicates well with the office about any changes or concerns with her clients.


Richard - February 2014 CAREGiver of the Month

Richard - February 2014 CAREGiver of the Month

​ Richard had been an outstanding CAREGiver here at Home Instead, with tons of enthusiasm and genuine dedication to our clients! Richard has shown the ability to handle the most challenging clients while treating them with the utmost respect and tenderness. He has an amazing gift of dedication, kindness, and a positive attitude. Richard has been able to relate with so many of our clients due to his history as a Veteran in the Armed Forces, we are all so grateful to him for his service to our country and to our clients.

 We salute you Richard for all that you do!

Jamie Says: Richard is such a dedicated caregiver not only to his clients as well as Home Instead as a business. He goes out of his way for his clients to make sure they are getting the best care possible.

Gloria Says: Richard is an exemplary CAREGiver, he goes above and beyond the call of duty. He truly cares for all of his clients and they all request him to come back. Richard truly has the heart of a CAREGiver!


Faith - January 2014 CAREGiver of the Month

Faith - January 2014 CAREGiver of the Month

​ Faith has been an exceptional CAREGiver with Home Instead since August 2011. Faith displays a sunny attitude that is very upbeat and positive. She embraces each client with tenderness, humor, and compassion. Faith has left her loving imprint on the lives of many HISC clients and has been a great source of encouragement to everyone she come into contact with. She shows confidence in every situation she is faced with. Thank You Faith for having the heart of an amazing CAREGiver!

Lori Says: Faith is an excellent employee besides being a great CAREGiver. She is someone to be relied upon to always be at a shift, and she communicates client care reports to the office regulary.

Abby Says: Faith communicates well and is very dependable for her clients. She follows policies and procedures and keeps up with her training. She has really excelled as a CAREGiver.


Rosanna - December 2013 CAREGiver of the Month

Rosanna - December 2013 CAREGiver of the Month
Rosanna has been with us since 2007 and is one of our most devoted CAREGivers. She is extremely energetic, has a positive attitude, and has a deep joy in her heart that is contagious with her clients and office staff alike. Rosanna is very compassionate with the seniors and has given a lot of herself to each client. She steps up to taking shifts in a moment’s notice with great enthusiasm. She is creative, witty, and heartfelt. We are grateful for the years of service Rosanna has given to Home Instead. Thank You for all you do!

Jen Says: Rosanna is 100% loyal to her clients and to the office staff. She is eager to help with shifts. She has a sweet and gentle spirit that everyone loves.

Jessica Says: Rosanna is one of our most dedicated CAREGivers. She puts her client’s needs above her own and always helps out where ever needed. 

DeAnn - November 2013 CAREGiver of the Month

DeAnn -  November 2013 CAREGiver of the Month
DeAnn has been a CAREGiver with Home Instead Senior Care since November 2012. DeAnn has been a shining star for each of her clients. She embraces her clients with tenderness, compassion, and she is super energetic! She has built strong friendships with everyone who knows her, and is always putting other people’s needs before her own. DeAnn has a warm and positive outlook on life, which has left a lasting impression on her clients. DeAnn’s fun and witty style, combined with her deep and caring passion for others makes her the outstanding CAREGiver that she is.

Gloria Says: I really think DeAnn is a superstar CAREGiver. She is always so eager to help out and never calls off the shifts unless it is a true emergency. She is reliable, personable, and really good at what she does!

Jessica Says: DeAnn is an amazing CAREGiver. She is truly dedicated to her clients and is always willing to help out with extra shifts when asked.

Johnise - October 2013 CAREGiver of the Month

Johnise -  October 2013 CAREGiver of the Month Johnise has been an exceptional CAREGiver with Home Instead Senior Care since August 2012. Johnise has a very outgoing style, which has made a positive difference in the lives of her clients. She has a sunny attitude, contagious laugh, and has been an endless source of encouragement. Johnise is generous with her time, and always goes the extra mile. She has strong skills and confidence even when faced with the most challenging situations. She has touched the lives of many clients with her cheerfulness and smile. Thank you Johnise for having the heart of an amazing CAREgiver!

Gloria Says: Johnise is prompt for her shifts, takes great care of her clients, picks up extra shifts wherever she can, and has a super positive attitude. She is fun to work with and a great team player!​

Jennifer - September 2013 CAREGiver of the Month

Jennifer -  September 2013 CAREGiver of the Month
Jennifer has been a CAREGiver with Home Instead Senior Care for over 1 year. She is extremely positive and has been deeply devoted to her clients. She is very energetic and has a warm and witty outlook on life, which means the world to her clients. Jennifer is steadfast and eager to help out with shifts in a pinch. Her heart is full of compassion for the seniors in our community and she had made a positive impact in each home when she is caring for a client. We are very grateful for the service Jennifer has given to home Instead! Thank You Jennifer for all that you do!

Abby Says: Jennifer is a wonderful CAREGiver. She is very attentive to her client’s needs. She is confident in her abilities and helps when she can. 

Justine - August 2013 CAREGiver of the Month

Justine - August 2013 CAREGiver of the Month
Justine has been a part of the Home Instead team since December of 2012. She is extremely positive and always has a cheerful and sunny outlook on life. Justine has had an incredible impact on her current client. She rises above the call of duty when caring for this client, it is evident that what she does is more than just a job and this has made all the difference for her! Justine has truly been blessed with the gift of CAREGiving; her positive outlook is contagious, and her willingness to learn and take on new challenges has made her the great CAREGiver that she is today. Thank You Justine for all that you do!

Gloria Says: Justine is always flexible in trading days when she can if needed. She has really played a key role in Pat’s recovery, and her overall health, wellbeing, and happiness. She is an awesome CAREgiver!

Lori Says: Justine has been a rock for her client, and I know that Dave really relied on her care for his wife and how much she looked out for her when she was hospitalized. She is a key to keeping this client so stable. She is so quiet, we really never hear a peep out of her; I think it is easy to forget she is out there doing such a great job. 

Peter - July 2013 CAREGiver of the Month

Peter - July 2013 CAREGiver of the Month
Peter has been a CAREGiver with Home Instead since 2011. The minute he steps into a client’s home he is positive and encouraging! Peter is very compassionate and understanding with every client, and cares for them with the utmost dignity. Peter has built strong friendships with each client, and has made a warm and lasting impression. Peter is quick to go the extra mile, always putting other people’s needs before his own. His positive disposition has made the difference in the most difficult of situations. We salute you Peter for all that you do!

Todd Says: Peter is an amazing CAREGiver. He is with one of our more challenging clients currently and he cares for him with love and grace. It is truly a blessing to see Peter in action. Thanks for caring for your clients in such a wonderful way Peter!

Gloria Says: Peter is always prompt to answer his phone/call me back and flexible to help with shifts whenever he can. He has a positive attitude and has really stepped up in expanding his knowledge and skill as a CAREGiver. He is loved by all of his clients and has been successful with, in my opinion, Home Instead’s most difficult clients; this truly speaks volumes. I am so glad to have a great CAREGiver such as Peter on our team! 

Leigh - June 2013 CAREGiver of the Month

Leigh - June 2013 CAREGiver of the Month
Leigh has been a CAREGiver with Home Instead Senior Care for 2 years. She is extremely energetic, her warmth and positive attitude is contagious, and the clients enjoy her witty and wonderful outlook on life! Leigh is deeply devoted to her work, and she has been steadfast and eager to help out with shifts in a moment’s notice. Her heart is full of compassion for the seniors in our community and she makes a positive impact in each home when she is caring for a client. We are grateful for the years of service Leigh has given to Home Instead. Thank you Leigh for all that you do!

Gloria Says: Leigh has a very sweet, loving, and helpful personality. She is always willing to help when she can and is very dedicated to her clients. She has been with Home Instead since July of 2011 and has since touched the lives of our Prineville clients in a very positive way! Thank you Leigh for your dedication, your skill, and your positive attitude! 

Maggie - May 2013 CAREGiver of the Month

Maggie - May 2013 CAREGiver of the Month
Maggie has been a shining star for Home Instead Senior Care. She has an incredible amount of joy and warmth that the client’s sense and they enjoy during each of Maggie’s visits. She embraces’ each client with tenderness, humor, compassion and lightheartedness. She is super energetic and willing to accept new shifts on a moments notice. Maggie’s fun and witty style, combined with her deep and caring passion for others, helps to make her an outstanding CAREgiver. Maggie, “she’s our gal!”

Gloria Says: Maggie is an AMAZING CAREgiver. She is always pleasant and willing to do anything she can. She is a wonderful example of a great CAREgiver and truly has a heart for what she does!

Sheila Says: Maggie is great! 

Charity - April 2013 CAREGiver of the Month

Charity - April 2013 CAREGiver of the Month
Charity has been an exceptional CAREGiver with Home Instead since July 2011. Charity is very upbeat and cheerful. She has a very sunny attitude that goes along with her outgoing style. Charity has always shown remarkable skill in everything that she does and has touched the lives of many HISC clients. She has been an endless source of encouragement and joy. She is very positive in every situation she is faced with, and shows confidence and tenderness with even the most challenging situations. Thank you Charity for having the heart of an amazing CAREGiver!

Lori says: Charity is awesome! Her laugh is contagious!

Abby says: Charity is upbeat and helpful. She has an infectious laugh and it’s always a pleasure chatting with her.

Nancy says: I have always been able to depend on Charity to do a great job where ever she goes. She is loved by all of her clients. 

Pat - March 2013 CAREGiver of the Month

Pat - March 2013 CAREGiver of the Month
Pat Baker has been on the Home Instead Team since 2005, and in these 8 years   she has touched many lives. Pat’s dedication to each client has made a remarkable difference in their progress to heal & be independent. She has an amazing gift to rise to any occasion and fill a void in a client’s life with her wit and positive attitude. Pat’s sense of humor, ability to act quickly in a pinch, and deep compassion is admired by fellow CAREGivers, staff, and the client’s families. Pat has recently taken on a special task for Home Instead at the Aspen Ridge Care Facility here in Bend. Pat’s eye for details and devotion to the well being of the clients shines bright in the lives of everyone at Aspen Ridge. It is truly an honor to work along side of Pat.

Sheila says: Pat always goes above and beyond for our clients and really has their best interest at heart. Additionally she is doing a great job with the Aspen Ridge scheduling.

Martha - February 2013 CAREGiver of the Month

Martha - February 2013 CAREGiver of the Month
Martha has been an amazing caregiver with Home Instead for 10 years. She has truly been a pillar for Home Instead, and for all of the clients she has served. Martha gives of herself, from the bottom of her heart, and is extremely passionate about her work. She is confident in the most demanding situations, and has a special touch with Alzheimer’s clients.  She makes a positive impact on each co worker she has worked along side with. Setting the standards for care giving to the highest. Martha has also made a lasting impression in each client with her gentleness and sincere desire to make a difference.
Thank You Martha!!

Gloria says: She is steady, and hardworking! She would help out in a pinch if she could. She has obviously been dedicated to this company and to our clients for a long time, and still doing a wonderful job. That say’s a lot!

Sheila says: She really goes above and beyond at Aspen Ridge.

Anita - January 2013 CAREGiver of the Month

Anita - January 2013 CAREGiver of the Month
Anita has been a caregiver with us for almost 1 year. She serves and takes care of her clients with great enthusiasm and confidence. She has an amazing gift of joy which seems to be contagious everywhere she goes. Anita gives each of her clients the red carpet treatment and helps to make sure that each one of them feels extra important and special.  Anita has faithfully, put others before her own needs and has been there to fill in for shifts at a moments notice.

Gloria says: She is an amazing Caregiver, she goes above and beyond what is expected of her and is very thorough.  She always puts extra into everything that she does and is REALLY NICE!

Abby says: Anita is very thorough in her care for our clients. She is willing to take on extra shifts when she can and she always keeps us up dated on clients.  She truly cares for their needs. She is always trying to better herself as a caregiver and learn new things. 

Michelle - December 2012 CAREGiver of the Month

Michelle - December 2012 CAREGiver of the Month
Michelle is a great asset to our Home Instead team. She is very skilled, compassionate, and has a great attitude. Michelle always keeps the office updated about her clients care. She is reliable and committed to her work here at Home Instead. Michelle always goes the extra mile for her clients. We are thankful that Michelle is a part of our team!

Gloria says: I just want to mention what an amazing CAREGiver Michelle was for my dear friend Bob, and also for Pat and Don. Michelle pays very close attention to detail and is always striving to help her clients improve; also to make things more safe and comfortable for both client and CAREGiver. Michelle has brought a wealth of knowledge and experience to Home Instead, but more importantly she has a heart for what she does and it really shows!!!

Mike - November 2012 CAREGiver of the Month

Mike - November 2012 CAREGiver of the Month
Mike has been with Home Instead for 4 years and has been a pillar of stability the whole of his CAREGiving career. He has shown us how dedicated he is by being dependable and reliable to his clients and to Home Instead. Mike is thorough with his clients and always gets the job done. He is creative when it comes to taking care of his clients and they in turn enjoy his friendship. Mike exemplifies all the qualities of our Home Instead mission. Thanks for being on our team Mike!

Lori says: Mike is a good CAREGiver to Rudy and provides him with excellent care, and his client Larry also loves him! 

Lynn - October 2012 CAREGiver of the Month

Lynn - October 2012 CAREGiver of the Month
Lynn has been a great member of our team here at Home Instead for almost a year. Lynn is a leader. She has a lot of skill in CAREGiving and eager to learn more. She is adaptable and gets along with any client that we send her to. She has a great attitude about helping our clients, and truly wants to make them happy. We truly appreciate all of Lynn's hard work and dedication. Thanks for being part of our team Lynn!

Lynlee says: My vote is Lynn White. She has an amazing gift to care for people and just knowing what they need before they even ask. Special lady! 

Kathy - September 2012 CAREGiver of the Month

Kathy - September 2012 CAREGiver of the Month
Kathy has been dedicated to Home Instead for almost 2 years. Kathy has been caring for one of our most difficult clients for upwards of 5k hrs over the past couple of years. The stability she has provided for this woman has been the primary factor in her health and well-being. Kathy is consistent with her care and stable in character. Thank you Kathy for shining so brightly for our team!

Lori says: She is one person who has never complained about going to the client she is assigned to. Somehow she is able to have a good relationship with this client, and she provides the steady coverage this client needs. She is quiet and just plugs along, but is always willing to do what needs to be done to make sure that the client is taken care of.

Cathy - August 2012 CAREGiver of the Month

Cathy - August 2012 CAREGiver of the Month
Cathy is a superwoman. One of her superpowers is her strength. Cathy is strong in character and heart, and this shows when she is with difficult clients. Her x-ray vision helps her see problems that need to be solved, and her morphing power turns her into the problem solver. She is faster than a speeding bullet when we ask her to fill in shifts at short notice. Cathy, and all of her many powers, is a great member of our team of super CAREGivers!

Gloria says: Cathy Hicks is a wonderful choice. I can think o two times in particular recently that she has uickly changed gears ona moment's notice to help fill 24 hour clients. Cathy does an amazing job and we are blessed to have her to count on!!!

Sue - July 2012 CAREGiver of the Month

Sue - July 2012 CAREGiver of the Month
Sue is a great representative of all of the Home Instead values. She is trustworthy, compassionate, knowledgeable, understanding, reliable and flexible all wrapped up into one truly amazing CAREGiver. Thank you Sue for being you!

Michelle says: Sue's just a neat person. She works well with the clients and the office staff AND, she's a great representative for HISC while she's out there.

Gloria says: Sue is very sweet, confident & skilled, and a pleasure to work with. She is constantly giving us valuable updates on her clients and never fails to display an air of professionalism when dealing with her clients, their families, and the office staff. I am so glad to have her on the team!!! 

Kassie - June 2012 CAREGiver of the Month

Kassie - June 2012 CAREGiver of the Month
Kassie has great initiative. When she works with our clients she makes sure to meet all their needs. She is able to look outside of the box and help in more ways than one. She is an advocate for her clients and always wants to ensure their safety and well-being. Kassie is great about communicating her clients concerns or interesting stories to the office regarding her clients. We are very happy to have Kassie on our team. Thank you Kassie for all your hard work and dedication.

Abby says: It's always nice to see Kassie. She has a great attitude and a smile on her face.

Lynlee says: I think Kassie is a great CAREGiver. She jumps right in and takes care of business.

Kara - May 2012 CAREGiver of the Month

Kara - May 2012 CAREGiver of the Month
Kara has a great attitude. She always comes into the office with a smile on her face and a spring in her step. She pays close attention to her client's needs and makes sure that they are being met with the upmost of care. She has a gentle spirit which really helps her care for her clients. Kara has been a go-getter for Home Instead since the beginning. She was asked to help with one of our more complicated clients, and has stepped up to the job with enthusiasm. She is very creative and thinks of great ways to engage her clients. Thank you Kara for being such a great CAREGiver!

Nancy says: Kara can handle stress with a smile on her face.

Gloria says: I think Kara is a great CAREGiver, she is very calm, sweet, and loved by all of her clients. She is an exceptional CAREGiver.

Carol - April 2012 CAREGiver of the Month

Carol - April 2012 CAREGiver of the Month
Lori says: When I think of Carol the word "dependable" comes to mind. She has several clients who depend on her to be there week in and week out to help them stay in their homes. The office staff depend on Carol also as she is rarely sick or unable to work. She works hard during her shifts and has brought recognition to Home Instead Senior Care from other providers (DHS Nurse).

Gloria says: I remember calling Carol very early one morning needing help with a call off, I had woken her up and she was still very sweet and jumped on the opportunity to help. It was her day off and she was still so willing to help. Carol has always been accommodating this way and not only this, but her clients love her and she does a wonderful job caring for them!

Thank you Carol for all that you do for Home Instead! 

Bill - March 2012 CAREGiver of the Month

Bill - March 2012 CAREGiver of the Month
Bill enjoys the good life. Whether it's racing his motorcycle, or taking care of our clients, Bill knows how to make it an adventure. Bill is able to make connections with the most challenging of clients. He steps up to the plate and hits a homerun every time. One of Bill's most recent clients was a gentleman with a lot of adverse behaviors. Bill knew exactly what to do to calm him down and also knew how to take charge of any situation. He went above and beyond for this client and his family. Bill lives his life to the fullest, and made sure that this client was able to do so too until the very end of his. We truly appreciate all the excitement Bill brings to our Home Instead family.

Nancy says: Bill did a terrific job being team leader with this client. He is an awesome gentleman.

Dan - February 2012 CAREGiver of the Month

Dan - February 2012 CAREGiver of the Month
Dan has been one of our most committed CAREGivers. He is not only devoted to our clients, but also to the office staff. Dan is accommodating and easy going when it comes to helping with scheduling needs and always does an excellent job wherever we send him. He is willing to take on new clients, and is always willing to do more for his existing ones. Not only is he strong physically, but also in character; some of his clients refer to him as a "gentle giant." Dan is quick to notice his client's needs and follows through with their care. We are grateful to have a CAREGiver like Dan on our team.

Gloria says: Dan is an amazing CAREGiver! He is one of a kind in skill, character, and commitment. Dan has truly earned this recognition.

Sasha - January 2012 CAREGiver of the Month

Sasha - January 2012 CAREGiver of the Month
Sasha is one of our more experienced CAREGivers. One day one of Sasha's clients had a slight swelling in her leg. Sasha, knowing that this was unusual for her client and could potentially be something fatal, got her client to the hospital. They discovered that the swelling was a large blood clot that could have been critical if not treated right away. Sasha's quick thinking and intuition has been credited to saving her clients life. This is just one of many wonderful things Sasha has done for her clients. She truly is an amazing CAREGiver.

Nancy says: I am so excited to see Sasha get this honor. She truly deserves this. The client is doing much better and very thankful for her CAREGiver.

Abby says: I think that Sasha really gets to know her clients and because of this she can anticipate their needs. Not a lot of people can say they've saved a life!

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