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Home Care Staff in Elk Grove Village

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  3. Our Team

​​​​​​​​​​​​home care staff in elk grove village​​​

Caring is Personal To Us

​The need for in-home senior care services doesn't always arise between 9:00 a.m. and 5:00 p.m. on a weekday. That's why our team of Elk Grove, IL stands ready to serve you any day of the week, at any hour of the day or night. You can always reach us by phone at (847) 690-9825 to get help setting up home quality care for a family member.

We have come together as a group of dedicated professionals to deliver a home care team solution that meets your needs. We employ trained, screened a​nd bonded CAREGiversSMto serve your family's senior loved one with compassion and devotion.

Senior Care Team in Elk Grove Village

Angie McCulloch, Client Services Manager

Angie McCulloch, Client Services Manager

angie.mcculloch@homeinstead.com

Angie has been with Home Instead Senior Care since 2007. As the Client Services Manager, it is Angie's job to select CAREGivers for clients and manage their schedules. She works very hard to match Clients and the level of care required to their CAREGivers. With Angie staffing, no shift goes unfilled. Prior to working with Home Instead Senior Care, Angie had seven years experience operating and managing retail stores. There she was responsible for managing employee schedules, hiring, training, and orientating new employees.

Angie is originally from Romania, but has called this area home since she was sixteen. She is married to a Cook County Sheriff's Deputy and has four children. Angie's hobbies include bowling, bike riding, and spending time with her family. ​​

Angie has a contagious laugh that can brighten anyone's day.​

Colleen McGuinn, Client Care Manager

Colleen McGuinn, Client Care Manager

cmcguinn@homeinstead.com

Colleen has been with Home Instead Senior Care for fifteen years.  Colleen holds a degree in Business Marketing. She previously worked as an Advertising and Sales Consultant. When her own father became ill, Colleen quit her job in sales and marketing career to become the primary family caregiver. Colleen found this role so rewarding that she took a part-time job as a CAREGiver with Home Instead Senior Care. Colleen was quickly promoted to the Client Care team for 7 years.  She received her certification as a Certified Senior Advisor in 2010.  Colleen was promoted to Home Care Consultant in June 2016.  In 2017 Colleen was again promoted to lead the team of Client Care Managers.  She ensures that familyies receive the care they need to acheive their goals.

Colleen has three children and one granddaughter. She enjoys walking, reading, and attending her granddaughter's sporting events.​


Alina Merrill, HR Manager

Alina Merrill, HR Manager

amerrill@homeinstead.com

Alina Merrill has been with Home Instead since 2008. Previously she worked as a Activity and Volunteer Coordinator for Sunrise Church Creek. Alina received her degree in Psychology from the West University of Romania. Her experience working with volunteers at Sunrise Church Creek and her personality made her a great fit as a Staffing Manager here at Home Instead. Alina became excellent at determining which CAREGiver will be the perfect fit for our clients. She is sensitive to client needs and developed strong bonds with CAREGivers.

Alina was promoted to Manager of Human Resources in 2017.  In this role Alina manages our recruiting, hiring, retention and payroll processes.

Alina and her husband Mike have a son, Darien and daughter Ariana. In her spare time she enjoys creating custom-made jewelry, shopping, and keeping fit and healthy with yoga.

Kelly Hutchison, Owner

Kelly Hutchison, Owner

kelly.hutchison@homeinstead.com

Kelly experienced caregiving firsthand for his father, a WWII decorated Army veteran, who passed away in the family farmhouse in 1999. That experience opened his eyes and heart to the challenges families face when caring for their senior.

Kelly has worked in the health care industry for 20 years. He began his career as a business consultant, helping large health care providers design and implement business strategies and improve operations. That experience helps him quickly assess problems and implement solutions. He is very proud of his trusted relationships with Home Instead's CAREGivers and is inspired by their compassion.

Kelly brings his compassion for seniors, dedication to his CAREGivers, and business insight to work every day.

Nancy Santiago, Receptionist

Nancy Santiago, Receptionist

nancy.santiago@homeinstead.com

Nancy is a Receptionist with Home Instead Senior Care.  She worked as a Staffing Consultant for years in temp staffing agencies, finding professional, experienced workers for business clients.  She honed her skills in customer service, listening and uncovering needs.  She joined Home Instead in 2019.

Her easy-going manner, quick laugh and ability to stay cool make her a terrific fit for our professional and high energy team.  Nancy is a long-time resident of Elk Grove Village.  She is fluent in Spanish and loves to cook and dance.   She enjoys family time and is a proud Mother of four children, four granchildren and two terrific dogs.


Lidia Lisowski, Staffing Manager

Lidia Lisowski, Staffing Manager

Lidia.lisowski@homeinstead.com

Lidia is a Staffing Manager at Home Instead.  She enjoys the challenge of understanding exactly what her clients need and want, then she works to find just the right care giver to help each family.  For many years she worked as a nanny.  Each family had Lidia for many years.  In fact, you can say she raised 2 different sets of children!  She loves those children and they love her to this day.

Lidia last worked as quality control at medical device manufacturer.  Her order fulfillment job required attention to a multitude of details, customer needs and regulator controls throughout each fast-paced day!  She is originally from Poland and enjoys spending time with her two young boys and Husband.  She also loves to cook and promote a healthy lifestyle.


Michel Pocklington, Client Care Consultant

Michel Pocklington, Client Care Consultant

michel.pocklington@homeinstead.com

Michel Pocklington is one of our Client Care Consultants. In this role she meets prospective seniors and their families to educate them about our services and craft a care plan that acheives the client's goal.  Michel has a wide variety of professional experiences that helps her understand your needs and give expert advice. She previously worked in the fields of art and financial services. She has a Masters in Counseling and most recently worked as a Care Manager at Clearbrook.

Michel has also been both a professional and family care giver!  She knows first-hand what you are going through. Michel lives in Arlington Heights. She enjoys spending time with her Husband and three terrific boys, watching them play baseball and going on nature walks!

Robbie Bowers, New Client Engagement Coordinator

Robbie Bowers, New Client Engagement Coordinator

robbie5@homeinstead.com

Marian, known as Robbie, has been with Home Instead Senior Care for 4 years.  After retiring from a corporate career she wanted to explore a meaningful opportunity.  She was attracted to caregiving as she had always been the family's care giver.   Robbie began her 'next thing' as a part-time care giver at Home Instead Senior Care.  She quickly distinguished herself as friendly, outgoing, responsive and capable. She was promoted to an office role shortly thereafter.  For over two years she handled all aspects of the office administration in an efficient and organized manner.  In May 2016 she was promoted to a client-facing role of "New Client Engagement Coordinator".  Now she educates all inquires (if you call about services you will likely speak with her!) about our services and helps organize service for new clients.

Robbie's professional back ground includes 32 years in office management and IT support at Zurich America.  Her daughter is also a CAREGiver at Home Instead Senior Care. Robbie lives in Carol Stream and has 3 children, 9 grand children, 3 cats and 2 dogs. She enjoys spending time with her family, helping her elderly neighbors, going to movies and concerts with her granddaughters, shopping, reading and working with her team mates at Home Instead!​


Megan Rafferty-Flatter, Home Care Consultant

Megan Rafferty-Flatter, Home Care Consultant

m.raffertyflatter@homeinstead.com

Megan is the Home Care Consultant for the Elk Grove Village Home Instead Senior Care office. In this dynamic role she advises prospective clients and their families on our services, designing just the right solutions for each senior.  She also works with area medical and referral providers to make sure referrals for non-medical care get the proper information to make timely and effective decisions.

Megan was born and raised in DuPage County. She lives in Glen Ellyn with her Husband and 2 daughters. Their family is very athletic; her daughters play travelling softball and volleyball and her Husband is a High School water polo and swim coach! Growing up Megan was greatly influenced by her family, especially her grandparents, and remains close to her extended family.



Cyndi Constertina, HR Recruiter

Cyndi Constertina, HR Recruiter

cyndi.constertina@homeinstead.com

Cyndi Constertina is our Care Giver Recruiter.  She finds and recruits wonderful, caring people to be compassionate, professional caregivers!  Cyndi has a wealth of experience in HR and Recruiting.  She worked at United Airlines where she recruited and trained flight attendants.  She has many interesting stories from those days! Cyndi later worked as a corporate trainer for United’s Credit Union and also worked at Baxter Credit Union in customer service.
 
Cyndi lives in Arlington Heights with her Husband.  She has two young men on college.  She is very involved in her community and volunteers as a Bible Study Leader at St. James School. Her favorite past-time is watching her boys play baseball and tennis.

Sherrie Littrell, Lead Care Giver

Sherrie Littrell, Lead Care Giver

sherrie.littrell@homeinstead.com

Sherrie has immersed in care giving her entire life.  Her Mother was a nurse and Sherrie grew up knowing how to make a difference in people’s lives.  A lifelong care giver, she has been a CNA for almost 30 years.  She and her Husband raised 3 boys and 1 girl and now have a 13 year-old grand-daughter that is the light of her life.

As Lead Care Giver, Sherrie assesses clients needs, advises families on modifications needed to age in place safely and she trains care givers.  Between her extensive skills and infectious smile there is no problem Sherrie can’t solve!

In her spare Sherrie helps run our Be A Santa To A Senior Program.  In this effort she makes sure the Holiday Spirit reaches hundreds of less fortunate seniors in our communities and care facilities.  Sherrie loves crafts and her nickname is ‘Sugar Sherrie’.



Emilia Kowalczyk, Lead Care Giver

Emilia Kowalczyk, Lead Care Giver

emilia.kowalczyk@homeinstead.com​

As one of the most successful care givers EVER at Home Instead, Emilia earned a promotion to Lead Care Giver in february 2019.  Emilia was a care giver to hundreds of clients during 10 years givign care.  She never met a situation or puzzle she couldn't solve.  Given the intimacy of care giving tasks, every success means building trusted relationships - across hundreds of seniors and their families!  

Emilia's warm smile and graceful demeanor helps her guide clients to better outcomes.  

In her spare time Emilia enjoys enjoys swimming and exercising.  She also volunteers to help people with alcohol and drug dependencies.  She also sings second soprano in a choir!


Terrie Thompson, Lead Care Giver

Terrie Thompson, Lead Care Giver

terriet@homeinstead.com

Terrie Thompson has been with Home Instead since 2009. She received her degree in Elementary Education from Illinois State University and taught pre-school for 10 years. Terrie then worked in Sales and Marketing in Telecommunications for 40 years before joining Home Instead for her second career.

Terrie wears many hats atHome Instead Senior Care. For year she was at reception, giving her quick smile and laugh to everyone.  She has also been our Community Liaison, leading our volunteer programs such as Be A Santa to A Senior and our Alzheimer's Walks. She remains a CAREGiverto her lucky seniors​ and introduces new clients to their CAREGivers. Terrie says "I love all aspects of my life here at Home Instead". 

We are very lucky to have her!


Jane Chew, Book Keeper

Jane Chew, Book Keeper

jchew@homeinstead.com

Jane comes from an accounting background of 24 years at a globally based publishing company of trade magazines. Because most publishing companies survive on ad-generated revenue, the internet caused Jane to look elsewhere for work and she found Home Instead Senior Care. 

Jane is the proud mother of four married daughters and the proud grandmother of 11 grandchildren. She stays very busy trying to attend the grandchildren's functions, from sporting events to musical recitals!

Susan Poppert, On-Call Coordinator

Susan Poppert, On-Call Coordinator

​susan.poppert@homeinstead.com

Susan Poppert is our On-Call Coordinator at Home Instead.  This is an essential and difficult role.  Susan manages afterhours and weekend emergencies and other short-notice staffing situations.  Susan joined Home Instead Senior Care 5 years ago as a part-time care giver.  Her part-time role soon grew to fill practically every available hour!  As a care giver she competently helped seniors with Alzheimer’s, personal care needs, transferring and all house hold tasks.  Seniors love Susan.

Susan’s full-time job is managing a 24-hour call center for a large oil and gas distribution Company.  Her role provides years of professional experience managing difficult situations over the phone.  We are lucky to have Susan!  She lives in Arlington Heights and loves her dogs!


Pepper, Therapy Dog and Office Mascot

Pepper, Therapy Dog and Office Mascot

Pepper was our wonderful, sweet mascot and a volunteer therapy dog at Northwest Community Hospital. As a certified therapy dog she wagged her tail and helped people forget their condition and surroundings.  Pepper passed away peacefully in Nov 2018 after a healthy, happy life.

Pepper often visited the office and brought smiles to your hard-working office team!  Tricks were never her strong suit, but she always shook paws and gave high-fives to everyone.​



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