We have used HI services for over three years. During this time our mother has needed increasing levels of care. My mother maintains her mental facilities but is physically limited. Because she's "with it" and has found losing her independence difficult, it has been essential that she works with caretakers she gets along with. We've been especially pleased with the effort HI makes to find compatible caretakers.
Angie has been with Home Instead Senior Care since 2007. As the
Client Services Manager, it is Angie's job to select CAREGivers for
clients and manage their schedules. She works very hard to match Clients
and the level of care required to their CAREGivers. With Angie
staffing, no shift goes unfilled. Prior to working with Home Instead
Senior Care, Angie had seven years experience operating and managing
retail stores. There she was responsible for managing employee
schedules, hiring, training, and orientating new employees.
Angie is originally from Romania, but has called this area home since
she was sixteen. She is married to a Cook County Sheriff's Deputy and
has four children. Angie's hobbies include bowling, bike riding, and
spending time with her family.
Colleen has been with Home Instead Senior Care for over eleven years! Colleen holds a degree in Business Marketing. She previously worked as an Advertising and Sales Consultant for fifteen years. When her own father became ill, Colleen quit her job in sales and marketing career to become the primary family caregiver. Colleen found this role so rewarding that she took a part-time job as a CAREGiver with Home Instead Senior Care. Colleen was quickly promoted to an administrative role and has continued to progress. Colleen led the Client Care team for 7 years. She received her certification as a Certified Senior Advisor in 2010. Colleen was promoted to Home Care Consultant in June 2016.
In her new role she will enhance relationships with referral providers and ensure our brand provides the quality our external stakeholders expect.
Colleen has three children and one granddaughter. She enjoys walking, reading, and attending her granddaughter's sporting events.
Brian Reynolds is our Home Care Consultant. In this role he works closely with doctors, nurses, geriatricians, social workers and anyone working in our industry to generate inquiries about our care.
Brian is originally from Prospect Heights, IL. He grew up with 9 brothers and sisters! He went to St. Alphonsus Ligouri school in Prospect Heights. Brian attended Southern Illinois University and worked for Xerox Corporation for several years out of college. He later co-owned a marketing and communications company that developed advertising campaigns for Fortune 500 clients. He lives in Palatine and has 5 adult children. He enjoys staying active and is an accomplished musician.
Brian's start as an administrator here at Home Instead is unique. His started as a care giver at Home Instead! Being a professional care giver gave him great insight on how best to meet the needs of seniors. It also allowed him to apply his personal experiences with his own family. Add his extensive business background, and Brian is a terrific advocate for seniors!
Jermel joined our team in 2015 as a Care Giver. She quickly distinguished herself as a pleasant and competent member of our care team and all her clients loved her. Jermel's skills as a care giver and her can do attitude earned her an essential part-time role in the office. In June of 2017 she became a Lead Care Giver. In this role she introduces care givers to new clients at the beginning of an assignment and answers any questions care givers have about their client or care.
Jermel is a former gymnast. She spends much of her spare time taking her teen-age daughter to gymnastic events.
Terrie Thompson has been with Home Instead since 2009.
She received her degree in Elementary Education from Illinois State
University, and taught pre-school for 10 years. Terrie also worked
in Sales and Marketing in Telecommunications for 40 years before
joining Home Instead.
At Home Instead Senior Care Terrie wears many hats. Aside
from reception, she has been a Community Liaison, and for many years has led our "Be a
Santa to a Senior" program as well as coordinated our Alzheimer's Walk. She is also a CAREGiver and facilitates introductions between client and CAREGivers. "I
love all aspects of my life here at Home Instead".
We are very lucky to
have her on board!
Shirley has been a CAREGiver with Home Instead Senior Care since
2007. Shirley has demonstrated such excellent care and great skill in
caring for her senior clients that she was promoted to Lead CAREGiver in
2014. In her new role she shadows CAREGivers on the job (i.e., in
the clients home) and assesses their performance. Shirley gives them
first-hand advice in order to improve their skills.
Shirley has been
married to Scott since 1976 and is originally from Boston. She has 3 children
and 4 grandchildren, all of whom live in Georgia. She cheers for all the
Boston professional sports teams.
Shirley always has a smile on her face and special tenderness for victims of memory loss, Alzheimer’s and Dementia.
Marian, known as Robbie, has been with Home Instead Senior Care for 4 years. After retiring from a corporate career she wanted to explore a meaningful opportunity. She was attracted to caregiving as she had always been the family's care giver. Robbie began her 'next thing' as a part-time care giver at Home Instead Senior Care. She quickly distinguished herself as friendly, outgoing, responsive and capable. She was promoted to an office role shortly thereafter. For over two years she handled all aspects of the office administration in an efficient and organized manner. In May 2016 she was promoted to a client-facing role called "New Client Engagement". In this role she will answer initial service inquires (if you call about services you will likely speak with her!) and help arrange and organize service for new clients.
Robbie's professional back ground includes 32 years in office management and IT support at Zurich America. Her daughter is also a CAREGiver at Home Instead Senior Care (in fact, she was hired before Robbie). Robbie lives in Carol Stream and has 3 children, 9 grand children, 3 cats and 2 dogs. She enjoys spending time with her family, helping her elderly neighbors, going to movies and concerts with her granddaughters, shopping, reading and working with her team mates at Home Instead!
Hannah is a Staffing Manager with Home Instead Senior Care. Her
experience includes banking and salon services. In the salon industry
Hannah worked as a stylist and was promoted through management into
recruiting, training, staffing
and scheduling with several salons. As a banker she made customer
service her number one priority, often going above and beyond to make
sure a customer’s questions or problems were addressed. Hannah likes to
travel, practice yoga and do fun activities with
her Husband and two young girls. She lives in Hanover Park IL.
Franz E is a Staffing Manager with Home Instead since September 2016. He joins Angie and Alina on the staffing team. He has a background in staffing and has worked for both senior living facilities and home care agencies. Franz knows ClearCare very well. Franz grew up in Schaumburg and has family in the area.
Ann Sabala is our On-Call Coordinator at Home Instead. In this essential role Ann helps answer the phone and manage situations that arise outside normal business hours. Ann joined Home Instead as a part-time CAREGiver in 2013 and made a great impression with her winning smile and positive attitude!
Ann also works full-time as an office manager for O'Brien – Sexton, a manufacturer rep company in the toy industry. She wears many hats in this job and has been there for 18 years. Ann has two children, a daughter in college who lives with her and a son who is recently engaged. She also has 2 dogs, Lloyd a Jack Russell Terrier, and Cassie a Golden Retriever. In her spare time Ann finds time to volunteer at her Church.
When Stephanie was young her mother was very sick. She began to help around the house, doing more at a younger age than most. Stephanie also spent a lot of time with her loving and kind grandparents. They gave much of themselves to help raise Stephanie and she gained a profound respect for them and insight into seniors and their wonderful experiences and stories.
Currently Stephanie is studying to be an Accountant. In her free time she enjoys being with family, listening to music, pilates, archery, and dancing. She also loves to work! She finds satisfaction in helping seniors be more independent.
Home Instead offers free monthly newsletters with tips and advice for caregivers of elderly loved ones.
Each Home Instead Senior Care franchise is independently owned and operated.