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First Impressions Coordinator

  1. Home
  2. Careers
  3. Job Description
 

Objective:

The First Impressions Coordinator is expected to perform a variety of clerical and administrative duties.  The First Impressions Coordinator is expected to answer phones, complete administrative duties which includes assistance with accounts payable and accounts receivable and support other staff members with clerical tasks in order to provide the highest quality service to clients.

 

Primary Responsibilities:                                                                             

  • Reflect the core values of Hudnall Home Care, Inc., d.b.a. an independently owned and operated Home Instead Senior Care franchise.
  • Help in creating CAREGiver monthly newsletter
  • Greet and welcome each visitor in a friendly, warm and professional manner
  • Answer each incoming call in a friendly, professional and knowledgeable manner and distribute incoming calls to the appropriate staff members
  • Assist with hiring process for new CAREGiversSM, duties may include fielding employment inquiries from prospective CAREGivers and moving applicants through the process.
  • Assist with billing processing, including client invoices and CAREGiver payroll
  • Enter and maintain accurate client and CAREGiver records in the operating system
  • Communicate client and CAREGiver concerns or problems with owner or other staff members as appropriate
  • Determine each visitor’s purpose in a pleasant manner and promptly notify the appropriate staff member of their arrival
  • Assist with stuffing and mailing client invoices
  • Organize and distribute the daily mail according to prior instructions
  • Ensure Home Instead Senior Care standards are met and upheld
  • Maintain regular attendance at the office to execute job responsibilities
  • Demonstrate open and effective communication with owner, colleagues and CAREGivers
 

Secondary Responsibilities: 

  • Assist with making reference calls on prospective CAREGivers in a timely manner
  • Assist HR with background checks
  • Assist with client and CAREGiver scheduling efforts
  • Participate in quarterly CAREGiver meetings
  • Order and stock office supplies
  • Maintain supplies for postage, fax, credit card and copy machine
  • Perform any and all other functions deemed necessary

 

Critical Numbers:

  • 100% of calls answered by 2nd ring
  • CAREGiver hiring process conducted completely, accurately, and timely, meeting home office, federal and state requirements 100% of the time

 

Education/Experience Requirements:

  • High school graduation or the equivalent
  • One year of related business experience or an equivalent combination of education and work experience may be considered
  • Must possess a valid driver’s license

 

Knowledge, Skills and Abilities:

  • Must have an understanding of and uphold the policies and procedures established by Hudnall Home Care, Inc. (d.b.a. an independently owned and operated Home Instead Senior Care franchise)
  • Must demonstrate excellent oral and written communication skills and the ability to listen effectively
  • Must have the ability to work independently, maintain confidentiality of information and meet deadlines
  • Must have knowledge of the senior care industry
  • Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
  • Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
  • Must have the ability to organize and prioritize daily, monthly and yearly work
  • Must be able to establish good working relationships with management, colleagues, franchise owners and their staff
  • Must present a professional appearance and demeanor
  • Must be able to operate office equipment 
  • Must be patient and congenial on the telephone 
  • Must have computer skills and be proficient in Word and Excel
  • Must be able to work evenings or weekends as required
  • must be able to perform duties in a professional office setting

 

Your employer is Hudnall Home Care, Inc., (d.b.a. an independently owned and operated Home Instead Senior Care franchise). Your employer is not Home Instead, Inc. This job description does not create an employment contract, nor imply it. Employment with your employer remains at will.

Each Home Instead franchise is independently owned and operated.

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