Home Instead Senior Care is First in Franchisee Satisfaction


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Your Mesa team is pleased to announce that Home Instead Senior Care was named #1 in Franchise Business Review’s 2012 Franchisee Satisfaction Index in its annual FBR50 - Franchisee Satisfaction Awards for the second straight year. The announcement was made at the International Franchise Association Conference in Orlando, Fla., in February.

The 2012 Franchisee Satisfaction Awards are part of a project that looks at franchisee satisfaction at some of the country’s most popular franchise brands. Winners were selected based on a survey of more than 22,000 franchisees representing more than 300 franchise brands across the United States.

Receiving the honor of Franchisor of the Year in the Large Systems class for a second straight year demonstrates the great partnership that exists between the Home Instead Senior Care Home Office in Omaha, Neb., and the franchise network that we are proud to be a part of.

The Home Office maintains open lines of communication with franchise owners through special events like Convention and the Leadership Conference, as well as field visits, phone calls, emails and the annual Benchmarking Survey. These dialogues strengthen the Home Instead Senior Care network and ensure that we as franchise owners are able to provide top-notch service to our clients across the country.

Scores improved in every category in the survey, illustrating our focus on “saying no to the good so we can say yes to the great.” In the past year, the Home Office created a new approach to training through the CARE program, developed the new Alzheimer’s Disease and Other Dementias training program and introduced new technology tools to help franchise owners conduct business more efficiently and effectively.

The local Home Instead Senior Care office serving Southeast Valley is proud of our network and proud to be a part of this success!

For more information about Home Instead Senior Care, please call 480-827-4343 or visit www.homeinstead.com/195.

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