Caregivers Need to Know About You too!


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If you have been looking for an in home caregiver, you have probably come up with a lot of questions to ask the home care agency. Home Instead North and West Jacksonville (HISC) has our Client Care Coordinator​, Tracy, come to your house to get to know you and your loved one by conducting a consultation. Your caregiver will be there when you cannot, and will almost become a family member. "During the consultation we will as different questions to get to know both the client and family," says Betsy Miller, owner of Home Instead North and West Jacksonville.

Before the caregiver comes out for their first shift, HISC has a client introduction done where the Client Care Coordinator goes to the client's home to introduce them to the caregiver. This allows for a smooth transition and makes everyone more comfortable. If any concerns or questions arise they can be answered by the Client Care Coordinator. Your caregiver is going to become almost like family, and be there when you are unable to. so it is essential that a good relationship is established between the client and caregiver.

Before a caregiver comes to your home, they will be given as much information as possible to make sure that your loved one will receive the best possible care, giving you peace of mind. HISC wants you and your loved one to be completely comfortable with your new caregiver. Home Instead North and West Jacksonville understands the importance of a close community. "Our caregivers are set apart from others because they take time to really get to know the client, building a trusting, healthy relationship," says Betsy.

Some items that are discussed during the consultation include:

-Mobility issues

-Any health issues/illnesses

-Medications

-Diet and exercise

-Likes, dislikes and hobbies

-Social life: involved with clubs or social activities?

"Some of these items seem evident, but we have to ask both the obvious and not so obvious. They are important to the health and safety of the senior, allowing us to do the best job to find the client a caregiver that matches their needs and wants," says Betsy.

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