We are your trusted provider of comprehensive home health
care services for seniors. We can assist the senior in your life with
homemaker tasks (cleaning, laundry, errands, etc.), hands on personal
care (bathing, ambulation, grooming, etc.) and many other home care
We place a high priority on matching our CAREGivers with the client.
We believe that relationships based on trust must be established. The
bond that develops is one that fosters independence, promotes
well-being, and supports the senior's needs with dignity. We are your
eyes and your ears. And we do it all with a heart.
When you're ready for help, our caring staff is on call 24 hours per
day, 7 days per week to quickly answer your questions and accomodate
your senior service needs. We will offer a free in-home consultation
with you and your loved ones to arrange for the most appropriate
care...and with over 250 CAREGivers on staff, we are sure to find a
As the CEO/Owner of North American Care Services, Inc., DBA Home Instead Senior Care in Richmond and Tappahannock, Lew is the brains behind the business. An entrepreneur at heart, Lew holds Economics & Business Administration degrees from EWU and found his way to the home care industry after seeing firsthand the effects of an aging father's dementia on his family and friends.
Outside of Home Instead, Lew enjoys spending with his wife and daughter...and dreaming about fast cars!
I love people, it's the best part about work!
Kelly has been an integral part of the Home Instead management team. She has been a part of HISC since 2006 and has performed every job in the office at some point - just filling in for others. Now, she oversees operations in the Richmond and Tappahannock offices! Dedicated does not describe how she feels, she loves it and it is not uncommon for office staff to see e-mails from Kelly with time stamps ranging from 4am or 11pm. Her organizational skills and communication strength help keep our offices running happily and smoothly everyday.
As the Client Care Manager, Stephanie Derry manages the entire client experience with Home Instead Senior Care. She is the main point of contact for all customer service, oversees the plans of care for our companionship clients, manages our quality assurance program and oversees the staffing department. With her background in PR and advertising, Stephanie also manages the public relations campaigns and public outreach events in the Richmond metro area.
At Home Instead Senior Care, we know that the relationship between a client and his/her caregiver is extremely important. And, with her background in sales, Heidi has a knack for finding the right CAREGiver for the right client (and vice versa!). So, whether you're just signing on to Home Instead (as a client or caregiver) or need to make some adjustments to your schedule, Heidi will be working behind the scenes to make sure it all pans out perfectly. When not at work, Heidi is busy keeping up with her young daughter, hiking and/or camping!
Home Instead Senior Care has made a tangible, positive difference in my own family and it's an honor to be a part of this dedicated team.
Jackie Leep is our RN at Home Instead Senior Care and has been with HISC for over 10 years. Jackie is on the go each and every day going to personal care assessments and visits to a large number of clients and new ones added every day. Those who have met her or spent any time around her will tell you that she is the sweetest person that they have ever met. Our staff loves her, our caregivers love her and our clients love her. In addition to traveling all over metro Richmond to see clients, Jackie also instructs a personal care review in house at our training center for our caregivers. Jackie is an integral part of our continuing education curriculum that we strive to offer to our caregivers.
Harriette Horn joined Home Instead Senior Care in July 2010 as our Administrative Assistant bringing with her over 25 years of experience. She handles all caregiver and staff payroll for both the Richmond and Tappahannock offices. In addition to payroll, she spends time working on our Accounts Receivables. Harriette cares for her aging parents and understands the needs of seniors. Her compassion for the elderly carries over into her work with Home Instead.
Janice Thomas is the voice behind HISC after hours! Janice has been a part of the Home Instead Senior Care team since 2006. Janice handles on-call for HISC when the office is closed. Though she does not work in the office during normal operation hours, Janice is another staffing coordinator in that she knows all of the clients, cases and caregivers. She picks up the phone anytime of the night or weekend and handles every situation that arises. Though her role in on-call is for emergencies only, Janice always handles everything with grace, urgency and a commitment to keeping everyone happy and cared for at all times. Janice is fully invested in the mission of Home Instead Senior Care and proves that every night and weekend when she keeps everything staffed seamlessly and ensures that there is always a welcome and truly committed voice on the other end of the line.
"I am continually struck by the professionalism, high level of caring and exemplary caregivers that I have met from Home Instead. My mom couldn't live without them, and neither could I.
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