Our Team

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​​​​​​​Home Instead Senior Care Team​​

At Your Service 24/7 in Richmond, VA

We are your trusted provider of comprehensive non-medical home health care services for seniors.  We can assist the senior in your life with homemaker tasks (cleaning, laundry, errands, etc.), hands on personal care (bathing, ambulation, grooming, etc.) and many other home care services.

BrKeWhBCUAEcaJX.jpgWe place a high priority on matching our CAREGivers with the client.  We believe that relationships based on trust must be established.  The bond that develops is one that fosters independence, promotes well-being, and supports the senior's needs with dignity.  We are your eyes and your ears.  And we do it all with a heart.

When you're ready for help, our caring staff is on call 24 hours per day, 7 days per week to quickly answer your questions and accomodate your senior service needs.  We will offer a free in-home consultation with you and your loved ones to arrange for the most appropriate care...and with over 250 CAREGivers on staff, we are sure to find a great match!

Kelly Criste-Cook, General Manager for Richmond and Tappahannock

Kelly Criste-Cook, General Manager for Richmond and Tappahannock

kcriste-cook@homeinstead.com

Kelly has been an integral part of the Home Instead management team. She has been a part of HISC for over 10 years and has performed every job in the office at some point - just filling in for others. Now, she oversees operations in the Richmond and Tappahannock offices! Dedicated does not describe how she feels, she loves it and it is not uncommon for office staff to see e-mails from Kelly with time stamps ranging from 4am or 11pm. Her organizational skills and communication strength help keep our offices running happily and smoothly everyday.


Stephanie Derry, Client Care Manager

Stephanie Derry, Client Care Manager

sderry@homeinstead.com

As the Client Care Manager, Stephanie Derry manages the entire client experience with Home Instead Senior Care. She is the main point of contact for all customer service, oversees the plans of care for our companionship clients, manages our quality assurance program and oversees the staffing department. With her background in PR and advertising, Stephanie also manages the public relations campaigns and public outreach events in the Richmond metro area. 


Lynn Black, Home Care Consultant

Lynn Black, Home Care Consultant

lynn.black@homeinstead.com​​

Lynn joins Home Instead after 16 years in targeted advertising with For Rent Media Solutions, where she was introduced to the world of senior living facilities and, in turn, the senior care industry. As our Home Care Consultant, she will be our "face in the community," serving as a resource for information on Home Instead and any senior care resources local residents and patients may need. In her free time, Lynn is a volunteer and the treasurer for Provide A Ride​ ​and puts her BFA from the Massachusetts College of Art to use by hosting paint nights to fundraise for various organizations. For example, her paint nights over the last year have raised over $5,000 for the Alzheimer's Association!


Bryan Pruitt, Inquiry and Staffing Specialist

​Bryan Pruitt is a new addition to the Home Instead RVA team, as our Inquiry and Staffing Specialist. So, not only does he work with Vyvie to match the best CAREGivers with our clients, he's the one to answer all of your questions and help you set up services with us. You might even recognize Bryan as the voice of our new phone system! Bryan grew up in Northern Virginia and earned his B.S. in Exercise, Sports and Health Education at Radford, before joining the world of baseball with the Richmond Flying Squirrels. After one season, he transferred out to Albuquerque, New Mexico to work with the Albuquerque Isotopes for three seasons. After moving back to Virginia to be closer to family, then, he found us at Home Instead! Bryan enjoys live music, hiking and road trips.


Harriette Horn, Administrative Assistant

hhorn@homeinstead.com

Harriette Horn joined Home Instead Senior Care in July 2010 as our Administrative Assistant bringing with her over 25 years of experience. She handles all c​aregiver and staff payroll for both the Richmond and Tappahannock offices. In addition to payroll, she spends time working on our Accounts Receivables. Harriette cares for her aging parents and understands the needs of seniors. Her compassion for the elderly carries over into her work with Home Instead.​


Jackie Leep, RN

Jackie Leep, RN

​Jackie Leep is our RN at Home Instead Senior Care and has been with HISC for over 10 years. Jackie is on the go each and every day going to personal care assessments and visits to a large number of clients and new ones added every day. Those who have met her or spent any time around her will tell you that she is the sweetest person that they have ever met. Our staff loves her, our caregivers love her and our clients love her. In addition to traveling all over metro Richmond to see clients, Jackie also instructs a personal care review in house at our training center for our caregivers. Jackie is an integral part of our continuing education curriculum that we strive to offer to our caregivers.


Vyvie Nguyen, Staffing Coordinator

Vyvie Nguyen, Staffing Coordinator

​Vyvie has done a bit of traveling to finally end up here in Richmond - and we're glad to have her! Originally hailing from San Jose, CA, she's also lived in Oregon - where she earned her Bachelor's in Business Management/Human Resources from Portland State University - Illinois and Georgia. A big fan of crossfit, Vyvie's dog is named after a crossfit company: Rogue. Vyvie is also very crafty, so the handmade trinkets you see on our desks in the office are probably her design!


Janice Thomas, On-call Staffing Coordinator

Janice Thomas, On-call Staffing Coordinator

jthomas@homeinstead.com

Janice Thomas is the voice behind HISC after hours! Janice has been a part of the Home Instead Senior Care team for over 10 years.  Janice handles on-call for HISC when the office is closed.  Though she does not work in the office during normal operation hours, Janice is another staffing coordinator in that she knows all of the clients, cases and caregivers.  She picks up the phone anytime of the night or weekend and handles every situation that arises.  Though her role in on-call is for emergencies only, Janice always handles everything with grace, urgency and a commitment to keeping everyone happy and cared for at all times.  Janice is fully invested in the mission of Home Instead Senior Care and proves that every night and weekend when she keeps everything staffed seamlessly and ensures that there is always a welcome and truly committed voice on the other end of the line.


Paulina Rios, Billing Specialist

Paulina Rios, Billing Specialist

prios@homeinstead.com

Paulina Rios is our Receptionist. You may recognize her, already! Paulina started working for Home Instead Senior Care as a CAREgiver. From the field, she was hired to be our Receptionist and eventually, promoted to Billing Specialist. Paulina always has a smile on her face. She exudes happiness and appears unshakeable. Always a professional and always with a sweet tone of voice, we cannot imagine a work day without her!


Beckey DeLand, HR Coordinator

Beckey DeLand, HR Coordinator

rdeland@homeinstead.com

Beckey DeLand has over 10 years of experience working HR in hospital systems and facilities. She is versed in compliance and understands not only rules and regulations, but also the tools our company needs to produce the best CAREgivers and give the best care. She is responsible for the hiring of all of our CAREgivers as well as their training. She also teaches our Alzheimer’s Training class, creates the CG newsletter, creates personal care quizzes and more. All the while, Beckey is working to ensure that we are always operating at the standard where we need to be and doing all of the right things!


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