Our Team

  1. Home
  2. About Us
  3. Our Team

​​​​​​​​​​Care Team Scottsdale, AZ; quality care for seniors.​​

Caring is Personal To Us

The need for in-home senior care services doesn't always arise between 9:00 a.m. and 5:00 p.m. on a weekday. That's why our team stands ready to serve you any day of the week, at any hour of the day or night. You can always reach us by phone at (480) 619-6916 to get help setting up home care team for a family member.

We have come together as a group of dedicated professionals in Scottsdale, AZ,​ to deliver a home quality care solution that meets your needs. We employ trained, screened and bonded CAREGiversSMto serve your family's senior loved one with compassion and devotion.

​​Care Team Scottsdale, AZ

​​​ ​​

Dawn DeMers, General Manager, Certified Senior Advisor

Dawn DeMers, General Manager, Certified Senior Advisor

​Dawn came to Home Instead Senior Care in 2001 after being in the long-term care industry for over 10 years. While she served as Executive Director of a nursing facility in Greater Phoenix, she received the 1997 Administrator Recognition Award for Superior Leadership from the Arizona Health Care Association.

 
Dawn's position as General Manager has her overseeing all areas of the business. She helps to ensure that the mission of our organization, a high level of customer service, and quality services are provided. Working closely with our department managers, she helps to oversee that the day-to-day needs of our clients, their families, and our CAREGivers are taken care of in a timely manner.
 
Some of Dawn's favorite stories revolve around giving Peace of Mind to families. One such situation relates to our client Marion. Since she had a stroke several years before, Marion was being cared for by her daughter Sue. Sue had found out about Home Instead Senior Care from someone that her husband worked with. When she called, she was very apprehensive about leaving her mother with someone she didn't know. Sue spoke to Dawn on the phone for close to an hour going over different scenarios where our CAREGivers could help not only her mother, but relieve some tasks from Sue as well. She met with a member of our Client Services Team, Helen, in her home and afterward, agreed to give it a try with services one day a week. Within a couple of weeks, Sue increased hours and days of service so that she could have more respite time for herself. Her mother Marion really bonded and enjoyed the time when our CAREGiver came over to spend time with her. Talking to Sue now, many months later, she can't believe how much better she feels. She is much less stressed and not on edge when she assists her mother. The only regret that Sue tells us she has is that she should have done this much sooner!

Shelley Newton, Client Care Manager

Shelley Newton, Client Care Manager

​Shelley joined the Home Instead Senior Care Greater Phoenix team in early 2004 shortly after moving to Arizona with her husband and three children. Whether it is during the day, in the evening, or on a weekend, she looks forward to meeting with potential clients and developing an individualized care plan to meet their needs. Her goals are to keep seniors as independent as possible and allow them to control and make decisions that affect their own daily lives.

 
When meeting with potential clients, Shelley presents Home Instead Senior Care services as an option that can be temporary or ongoing. She stresses that no matter the time frame, engaging a Home Instead CAREGiver creates a wonderful quality of life.
 
Shelley recently met with a gentleman whose wife had passed away within the last year. He was still independent, but tired easily, was lonely and depressed. He was very apprehensive to have a CAREGiver whom he had never met come into his home and felt like he was losing his independence, in short, he was very resistant. Shelley made him feel comfortable and reminded him that he was still the boss. She assured him our CAREGiver would do his laundry, housework and prepare healthy meals, and not interrupt his daily routine, so that he could save his energy for the things he enjoyed doing; golfing, working in his garden, or going to coffee with his friends. Because Home Instead Senior Care's goal is a Perfect Match between our clients and CAREGivers, she assured him he would like the CAREGiver. Then, Shelley asked him to try the service one time; and if he wasn't happy, he could cancel, no strings attached! He agreed to give it a try, but did not seem convinced. After the first day of service, Shelley called him to see how it went. He told her that the CAREGiver had baked him homemade cookies while she was there and it was the first time he had fresh baked cookies since his wife died. He said the CAREGiver reminded him of his niece and he enjoyed her company. He also said the CAREGiver was available to come back later in the week to go grocery shopping and help him plan some healthy meals. He said he was looking forward to a home-cooked meal instead of the frozen meals he had been eating. In the end, he wished he hadn't been so stubborn and started the service a lot sooner!
 
The thing that Shelley and her team enjoy the most about Home Instead Senior Care is meeting new people, whether it be potential clients or their adult children, educating them about the Home Instead Senior Care services that are available, and creating a custom care plan to meet their needs.

Dawn Camarillo, Community Relations Manager

Dawn Camarillo, Community Relations Manager

​Dawn began her career at Home Instead Senior Care more than a decade ago. Dawn came to Home Instead as a Client Care Coordinator, she especially enjoyed helping clients and their families find solutions to their concerns regarding the well-being of their loved ones. Dawn served as Staffing Manager for the past eight years. During that time, she led the team responsible for ensuring that every client is matched with the most appropriate CAREGiver. Dawn has worked closely with our clients and their families to provide the very best CAREGiver day in and day out. Dawn’s expertise in problem solving has proven to be invaluable for ensuring the safety and wellbeing of our clients. Dawn’s tireless devotion to the senior community has served her well during calls with new clients and family members. Dawn currently serves as Community Relations Manager. Her role includes working with new clients, their families and CAREGivers. Dawn enjoys finding solutions and providing resources for all our clients and their family members. Dawn is married to her devoted husband Rudy and has five grown children.


Jennifer Hayes, Financial Services Manager

Jennifer Hayes, Financial Services Manager

​Jennifer joined the Home Instead Senior Care team in April 2014. In her role, she leads the Financial Services team in all billing and payroll functions. She comes to us with more than 10 years of experience in the financial services industry. Jennifer has received numerous customer satisfaction awards while working with leading national banks. Most recently, she served as the financial manager for a prominent business investor. She has personal experience as a CAREGiver for loved ones, so she has the ability to compassionately identify with our CAREGivers and their needs. Jennifer has always had a passion for helping people and is excited to be part of a company that shares in her passion. Jennifer is married to her husband Mark and has four children.


Maddison Dee, Recruitment & Retention Coordinator

Maddison Dee, Recruitment & Retention Coordinator

​Maddison comes to us with 14 years of experience in HR and Recruiting.  She is originally from Scotland, UK, having been born and raised in Edinburgh. She lived there until she came to the USA with her husband, Tom, in 2001.  The two big passions in her life are animals and the elderly.  Maddison and Tom happily share their home with several little ‘fur-babies.’  Maddison has personal experience as a CAREGiver for her mother, and she is also a hospice volunteer.  She has a great appreciation and respect for what our CAREGivers do on a daily basis, and she is incredibly excited to be part of a company that shares her passion.​


Looking for advice?

Home Instead offers free monthly newsletters with tips and advice for caregivers of elderly loved ones.

Sign up for advice

Home Instead offers free monthly newsletters with tips and advice for caregivers of elderly loved ones.

Please select at least one newsletter.
Valid email address is required
View sample
View sample
View sample