Our CAREGiver of the 3rd Quarter 2017 is Yolanda Feliciano!
Yolanda is a wonderful CAREGiver who has been with the Home Instead Family for a little over 2 years. Yolanda currently serves one long-term client but she regularly and consistently helps the team provide care for other clients. She truly understands the team concept and always willing to help the office team and other CAREGivers give the best care to all of our clients. Her positive and upbeat attitude also helps dealing with difficult situations and making client’s feel relaxed and comfortable.
Her primary client’s daughter praised her by saying “Yolanda treats my mom like she’s her mom. She works with me like we are partners to provide the best care for our mother. She will bring me her ideas for improvements. Yolanda never seems to get upset and frustrated though there are difficult days for her to manage. My mother’s doctor is amazed at her condition and that is due to the great care she is getting between the Home Instead CAREGiver’s like Yolanda and the family. I very much appreciate the partnership and support she provides.”
As she accepted the award, Yolanda stated, “I am surprised to get this award and it’s nice to be recognized. I am especially thankful that the family is happy with the care we are providing for their mother. I will continue to provide the best care for my clients!”
Thank You Yolanda, You Are Amazing! We appreciate your hard work and dedication!
CAREGiver of 2nd Quarter 2017: Rebecca N.
Rebecca has been a Home Instead CAREGiver for over 3 Years and uplifted the lives of many clients in our San Gabriel Valley franchise territory during this time. She is an exemplary CAREGiver who constantly enhances her skills, takes the lead, and works with her fellow caregivers and the office staff to deliver the best care to clients. One of her greatest assets is adaptability! Rebecca can quickly develop great relationships with a wide range of clients by understanding their individual needs, building trust and customizing her approach to fit each client. She pays specific attention to the circumstances that pertain to each of her clients including the care plan, medical condition & mobility, behaviors & preferences, family requests & dynamics, etc., to fulfill their care needs.
Over the past 3 years, Rebecca has cared for our clients with the most complicated care needs. For example, she recently provided consistent showers to a client with severe arthritis in both knees who could barely walk. Showering was very important to the client so Rebecca helped the client without compromising the client's safety. She always assesses the situation and works within the client's limits to ensure their safety and dignity. This client also had diabetes and memory issues with behaviors and Rebecca's assistance was a great help to the family who was dealing with multiple medical emergencies. The client's daughter Elizabeth said, "Rebecca is a wonderful caregiver. She took care of both of my elderly parents but her primary focus was taking care of my mother. She had a wonderful way with my mom. She was strong, caring, and compassionate in dealing with my mom. My mom would, often times, get sad and would just want to give up. Rebecca would not allow my mom to give up. She would tell her (that with her help) they could get the job done. Thank you, Rebecca, for taking such good care of my parents."
Currently, Rebecca cares for 3 clients with Dementia, one of which has Alzheimer's and is bed-ridden.
As an employee, we consider Rebecca a leader and a team player who always tries to advance Home Instead's goal of excellence in caregiving. She maintains her professional development by never turning down an opportunity to attend training we offer throughout the year and engaging in regular CAREGiver meetings to learn from her colleagues and staff. She is always willing to cross-train new CAREGivers and help fellow colleagues in any way she can. Extremely flexible with her time and schedule, she is a help to the office team when handling client emergencies and rarely turns down any assignments. The scheduling team can always count on Rebecca to take on a new client, no matter how challenging. Her compassion, intelligence, and hard work never goes unnoticed and remains an asset to our team. Rebecca was recently promoted to a lead CAREGiver role and has agreed to take on even more responsibility.
As she accepted the award, Rebecca stated, "I would like to thank Home Instead for giving me the opportunity to work in a job that is so fulfilling. I am able to help others by providing comfort and companionship. I am glad I decided to go into this field of work. It is challenging, but in a good way."
Thank You, Rebecca, for your dedication, passion and hard work for caring for our clients like they are your family!
Home Instead, Inc. recognizes regional CAREGivers of the Year and one special CAREGiver who shows exceptional dedication is the recipient of the national award — The Mary Steibel CAREGiverSM of the Year Award. This program inspires CAREGivers to strive for excellence. It creates a sense of pride and rewards their hard work, compassionate care and service to others.
CAREGiver of 1st Quarter 2017: Hilda D.
Hilda has been a Home Instead CAREGiver for 10 Years and uplifted
the lives of many clients in our San Gabriel Valley franchise territory during
this time. She is a compassionate and incredibly
hard working caregiver who goes above and beyond to improve the lives of the
seniors under her care. In the past 3
years, she has been working exclusively to care for a couple in San Dimas,
California: Mr. Robert Collins is 91 and
has Alzheimer’s and other ailments and has been bed-ridden for nearly 2 years;
Mrs. Ray Collins is 90 and has Dementia and some heart issues. Mr. & Mrs. Collins do not have any family
that live locally and 2 of their 3 children live out of state, so they rely on
Home Instead to provide full care for their parents. We have a team of CAREGivers providing care
for the couple 7 days a week and over time, Hilda took the lead to coordinate
all activities in and out of the household.
Hilda is the family liaison for coordinating all medical care with
medical professionals and the associated appointments. Besides the personal care she provides both
clients, she runs errands and manages the entire household, including ordering
supplies and keeping the family informed of maintenance items. But more importantly, Hilda attends to both
client’s every need with gentleness and kindness. She is meticulous when it comes to the
comfort of both clients all while creating a fun atmosphere in the house to
lift the client’s mood, especially Mr. Collins who is no longer able to enjoy
the outdoors and he used to be an avid outdoorsman!
Client’s daughter Linda observed, “I love her sense of
humor. People with dementia and frail
bodies need a little laughter to improve their outlook and their health. I just love to hear Hilda laugh, and she
helps my mother and dad laugh too. Hilda
has demonstrated a passion for helping those in need of home care. She is very dedicated, honest, and
trustworthy. She has been a Godsend for
Client’s other daughter Julie said, “she shows genuine care
for them in every respect: physical
health, happiness, comfort, and companionship. In addition, Hilda's expertise is unmatched -
and even proven! by my bedridden father's improved condition. Since being confined to a bed for the last 21
months, my father has become physically stable under Hilda's care. This really surprised me, as he had been
deteriorating at a steady pace just two years ago. In addition, both he and my mother now express
enjoyment in their daily lives thanks to Hilda.
When our family talks about Home Instead Senior Care, we often remark
about how wonderful all of the caregivers are - especially when there are so
many horror stories out there. In
particular, when we family members refer to Hilda, we all call her an angel.
That is what she is to us.”
As she accepted the award, Hilda
stated, “I am very honored to receive CAREGiver of the Quarter. It means so much to me. I really love the job and inspired by it. I have been a CAREGiver for 10 years and do
what it takes to love, care, protect and comfort all of my clients and beyond!”
Thank You, Hilda, for your dedication, passion and hard work for caring for our clients like they are your family!
Home Instead, Inc. recognizes regional CAREGivers of the Year and one special CAREGiver who shows exceptional dedication is the recipient of the national award — The Mary Steibel CAREGiverSM of the Year Award.This program inspires CAREGivers to strive for excellence. It creates a sense of pride and rewards their hard work, compassionate care and service to others.
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Each Home Instead Senior Care franchise is independently owned and operated.