Pam started Senior Care Solutions of Ohio, LLC (dba Home Instead Senior Care #181) in 1997, with her mother-in-law, Doris Zappone. Pam's husband, Ed, joined the company, when his mother retired. Pam directs and oversees the activities of the office staff, as well as interacting with our clients, their family members and our CAREGivers.
Pam has a special empathy for family Caregivers. Having provided care for her own mother along with her other siblings, Pam clearly understood the demands, stresses and joys of family caregiving before opening the local Home Instead office. However, she was reminded of the necessity and importance of these services, when her husband, Ed, suffered a massive stroke in 2007. Experiencing the frustrations, inadequacies and complications of the medical system firsthand, Pam understands how helpless and lost family caregivers can sometimes feel. The journey through Intensive care, "step-down" units, rehab facilities, nursing home, dialysis and especially maneuvering the insurance complications, is a walk that Pam herself has taken. She understands first-hand how crucial Home Instead services are to provide the care necessary for Ed to remain safely in the comfort of their own home where he passed in 2012. Helping other families cope with their caregiving challenges is not just business goal, it is a personal mission! To Pam and her staff, it truly is personal. Originally from Sutton, Massachusetts, Pam relocated to Ohio in 1968. She graduated from the College of Wooster, with the B.A. in Sociology, in 1972. Soon after graduating, Pam and Ed married, settling in Wadsworth. In 1980, they moved to a 100+ year-old home in Seville, where they raised their family and still reside. Continuing education is one of Pam's top priorities. In addition obtaining her Masters in Business Administration and completing various other executive management programs at Case Western Reserve, Ashland University and the University of Akron, Pam is a Certified Dementia Practitioner and regularly attends area presentations on eldercare topics. Prior to starting the local Home Instead Senior Care office, Pam worked for 15 years in various management positions for Bell & Howell's Micro Photo Division in Wooster; as Marketing Director for William Dorsky Associates, in Beachwood, an architectural firm specializing in continuing care retirement communities, assisted living and nursing homes; and as Director of Marketing & Customer Service for Harris InfoSource in Twinsburg.How long with Home Instead Senior Care - 22 yearsProfessional & Personal Organizations - Medina County Senior Service Network, Medina Office for Older Adults Planning Committee, Safety Council, Elder Abuse Prevention Coalition, Tuff Stuff, Wadsworth Older Adults Foundation, Seville/Guilford Fire & EMS Advisory Board, Kidney Foundation of Medina County and Home Care Association of America - Ohio Chapter Founding Member. Family Members - Daughter, Meredith; four grandchildren; and four cats and four dogs.Hobbies & Interests - Reading, writing, home improvement projectsFavorite Quote - "In the end only kindness matters." Person You Admire Most - Rose KennedyWhat you enjoy most about working with seniors - Being able to make a positive difference in the lives of older adults, by helping them maintain their independence.
Her primary responsibility is to ensure that our Office Staff exceeds the expectations of every client and family member with whom we work. Meredith is a Certified Dementia Practitioner.
Our CAREGiver are residents of the Medina and Summit County are who are carefully screened, fully bonded and insured. Each takes part in our exclusive multi-phase training program. We place a high priority on matching out CAREGivers with our clients to help develop a bond that will foster independence, promote well being and support the senior's needs with respect and dignity.
Tammy's primary responsibility is to talk with those inquiring about ours services, ask questions to better define the scope and severity of the caller's needs, conduct care consult with prospective clients and families members, and establish a comprehensive Care Plan. Tammy worked as a CAREGiver for many years before joining the professional staff and understands the complexities of caring for seniors from multiple aspects.
How long with Home Instead Senior Care - 15 years.
Family Members - Spouse; Mike, her sons, Dominic, Austin and Dean.
Professional & Community Organizations - Alzheimer's Association
Hobbies & Interests - Crafts, baking, gardening
Favorite Quote - From a client that has some confusion. "Do you have any confusion?" "Not that I'm aware of."
Person You Admire Most - My grandfather - He has a difficult childhood and he worked very hard to make a better life for his family. What you enjoy most about working with seniors - Their great stories and life experiences. Also, to help alleviate the care giving burden from families so help the be kids again.
As the Training Coordinator, Katy conducts CAREGiver and client quality assurance meetings and provides CAREGivers with valuable information. Katy interacts closely with CAREGivers, to ensure quality CAREGiver training and placement. Katy is an LPN and a Certified Dementia Practitioner.
As a Certified Dementia Practitioner, Roberta loves to help seniors age-in-place safely and independently. She particularly enjoys working with other seniorcare and healthcare professionals to problem solve solutions allowing seniors to stay home. You'll often find her working within the communities we serve helping families, friends and civic organizations become educated advocates for the seniors in their lives!
Jennifer loves to help seniors age-in-place safely and independently. With extensive customer service skills, she particularly enjoys working with other senior care and healthcare professionals to problem solve solutions allowing seniors to stay home.
Aylissa's primary responsibility is to perform a variety of duties and is expected to recruit, screen, hire, train,
and engage a staff of CAREGivers in order to provide the highest quality service to clients.
Maintaining the highest quality of service to our clients with an emphasis on creating extraordinary relationships.
How long with Home Instead Senior Care - 2 year
Family Members - her son, Dawson and her grandparents
Professional & Community Organizations - Alzheimer's Association
Favorite Vacation Spot -Beach
Favorite Quote - "If you tell the truth, you don't have to remember anything" - Mark Twain
Favorite Author - Stephen King
Person You Most Admire - My Grandmother, she's got a huge heart and she's my best friend.
Kelly's primary responsibility is to recruit, screen, hire, train, and engage a staff of CAREGivers in order to provide the highest quality service to our clients.
How long with Home Instead Senior Care - 1 year
Family Members - Husband - Chris, Daughter Tina & husband Nick, Son - Jon, Hayden, Payton and Hailey
Professional & Community Organizations - Black Girls Run
Hobbies & Interests - I love Corgis, and four wheeling
Favorite Quote - "No act of kindness, no matter how small, is ever wasted." - Aesop
Person You Admire Most - My mother - She was kind, loving and perfect. She never knew a stranger and took care of everyone she met.
What do you like most about working with seniors and their families - I love listening to their lives, the changes they've seen and the perspective they have on life.
How long with Home Instead Senior Care - 13 years
Family Members - Husband - Joe, daughters Paige and Nicole and six grandchildren
Favorite Sport - Football
Favorite Quote - "I can do all things through him who strengthens me" Philippians 4:13
Favorite Part of working with Seniors - They teach you things from there past.
Love the stories they tell.
Person You Most Admire - My mother, she is always there when you need her and she taught us to
have a great work ethic.
Tiffany's primary responsibility is responsible for scheduling clients and CAREGiversSM in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships.
Prior Work Experience - STNA, Customer Service
Family Members - Significant other - Lenny, Children Kira and Kiera
Favorite Vacation Spot - Camping. I love being in nature!
Hobbies & Interests - Walking metro park trails, reading
Favorite Quote - "We must seize life because we never know how much of it remains for us, that faith is the antidote to despair and that laughter is the music of faith." - Dean Koontz
Person You Admire Most - My Nana - No matter what life throws at her, she responds with love and compassion.
What do you like most about working with seniors and their families - I like being able to make a difference and being a source of support for our seniors and families.
Kelly is responsible for a variety of clerical and administrative duties. She is expected to answer phones, complete administrative duties which may include assistance with client care, human resources and other staff members with clerical tasks, in order to provide the highest quality service to clients.
Bill works closely with our Client Care Coordinator in our Quality Assurance program and assists with on-going educational programs for our CAREGivers.
"I am continually struck by the professionalism, high level of caring and exemplary caregivers that I have met from Home Instead. My mom couldn't live without them, and neither could I.