"It was very pleasant - not the medical procedure of course but the person driving me there and back was very professional and helpful. I was SO HAPPY to have someone to take me to and back from this appointment."
"The office staff was very friendly. The wonderful caregiver assigned to us was truly caring and compassionate. We considered her a friend of the family."
"Their unquestioned dedication to meeting the client's daily needs as well as the big picture.
The high quality of the care givers
The accessibility and responsiveness of management when the are questions or needs.
You can use my first name in promotions. I do not approve being identifiable in anything going on the public internet. If you use my first name, spell it Susan. "
"Everyone has been very responsive and a great effort was made to match and accommodate to our needs."
"The healthcare assistant is very helpful and works very hard to keep mom healthy and happy. I can relax knowing that she is in capable hands when I’m not there."
"We're now nearly a year into 24/7 use of Home Instead's services, and they have been completely reliable and professional. Very satisfied with both the quality of care and the communication."
"Home Instead does double back bends to meet even the most last-minute needs. And it does so with immense generosity of spirit. It has meant the world to our family that when our father has needed anything from emergency care to prescription medicine to just human warmth, you have dropped everything to provide him on the spot. Thank you, from our deepest hearts."
"Everyone that we have dealt with has been fantastic and we would recommend them to anyone."
"My parents are blessed to have 3 Caregivers work a rotational schedule 7 days a week providing excellent care in a very nurturing and understanding manner. They obviously are well trained in caring for dementia clients and perform their daily tasks in a very efficient manner. I am happy with their work in my parents’ home and will be as long as my parents stay in their home!"
"The interview process went smoothly. They selected an individual that is very suited for my needs and works very well with our family."
When I first contacted Home Instead Senior Care
of Durham, in late winter 2011, I had been trying my best to fulfill
the needs of my mother, who suffers from a slowly advancing dementia and still lives alone. Because I work
every weekday, I was finding it more and more difficult to be her
and also maintain the time and energy to attend to my own home and
Bonnie Thommarson, the co-owner of Home Instead, assured me that she
could select someone who would be a good match for my mother in
temperament and in terms of her needs. When I put my trust in Bonnie, I
had no idea how totally she would fulfill that promise.
Ethel has far exceeded any expectations I might have had for a
companion and caregiver for my mother. She entered my mom’s life very
gently, as an unassuming but competent presence. She learned my mother’s
likes and dislikes quickly, and perceived her needs with great insight.
Ethel uses humor, patience, and compassion to accomplish things that my
mother could never be able to do on her own. And though mom can’t
remember, from day to day, that Ethel has been spending four afternoons a
week with her for sixteen months, Ethel is never exasperated by the
situation: she always remains calm, sympathetic and upbeat, and helps my
mother engage the world much more fully.
Most of us thrive on the affirmation that what we are doing is
worthwhile, in terms of what we provide for others or achieve in our
professional lives. In the case of dementia
care, where the awareness of one moment is gone the next, it takes a
very special type of person – one who can appreciate small moments of
success – to persist in providing care without losing patience. Ethel’s
cheerfulness, warmth, and attentiveness never falter. She has taught me,
by her example, that there is no place for negativity in interacting
with my mother. My own ability to deal with mom’s limitations has been greatly enhanced by Ethel’s example.
While I knew that I needed the tangible help of physical assistance
for my mother, I never could have predicted the intangible benefits to
come from having such a special person enter mom’s life. I will always
be deeply grateful for what Ethel Breeze has done for my mother and me,
during this most challenging time.
Belinda P. June 24, 2012
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