"I am continually struck by the professionalism, high level of caring and exemplary caregivers that I have met from Home Instead. My mom couldn't live without them, and neither could I.
Dawn came to Home Instead Senior Care in 2001 after being in the long-term care industry for over 10 years. While she served as Executive Director of a nursing facility in Greater Phoenix, she received the 1997 Administrator Recognition Award for Superior Leadership from the Arizona Health Care Association.
Dawn's position as General Manager has her overseeing all areas of the business. She helps to ensure that the mission of our organization, a high level of customer service, and quality services are provided. Working closely with our department managers, she helps to oversee that the day-to-day needs of our clients, their families, and our CAREGivers are taken care of in a timely manner.
Some of Dawn's favorite stories revolve around giving Peace of Mind to families. One such situation relates to our client Marion. Since she had a stroke several years before, Marion was being cared for by her daughter Sue. Sue had found out about Home Instead Senior Care from someone that her husband worked with. When she called, she was very apprehensive about leaving her mother with someone she didn't know. Sue spoke to Dawn on the phone for close to an hour going over different scenarios where our CAREGivers could help not only her mother, but relieve some tasks from Sue as well. She met with a member of our Client Services Team, Helen, in her home and afterward, agreed to give it a try with services one day a week. Within a couple of weeks, Sue increased hours and days of service so that she could have more respite time for herself. Her mother Marion really bonded and enjoyed the time when our CAREGiver came over to spend time with her. Talking to Sue now, many months later, she can't believe how much better she feels. She is much less stressed and not on edge when she assists her mother. The only regret that Sue tells us she has is that she should have done this much sooner!
Dawn began her career at Home Instead Senior Care more than a decade ago. Dawn came to Home Instead as a Client Care Coordinator, she especially enjoyed helping clients and their families find solutions to their concerns regarding the well-being of their loved ones. Dawn served as Staffing Manager for the past eight years. During that time, she led the team responsible for ensuring that every client is matched with the most appropriate CAREGiver. Dawn has worked closely with our clients and their families to provide the very best CAREGiver day in and day out. Dawn's expertise in problem solving has proven to be invaluable for ensuring the safety and well being of our clients. Dawn's tireless devotion to the senior community has served her well during calls with new clients and family members. Dawn currently serves as Community Relations Manager.Her role includes working with new clients, their families and CAREGivers. Dawn enjoys finding solutions and providing resources for all our clients and their family members. Dawn is married to her devoted husband Rudy and has five grown children
Jennifer joined the Home Instead Senior Care team in April 2014. In her role, she leads the Financial Services team in all billing and payroll functions. She comes to us with more than 10 years of experience in the financial services industry.Jennifer has received numerous customer satisfaction awards while working with leading national banks.Most recently, she served as the financial manager for a prominent business investor. She has personal experience as a CAREGiver for loved ones, so she has the ability to compassionately identify with our CAREGivers and their needs.Jennifer has always had a passion for helping people and is excited to be part of a company that shares in her passion. Jennifer is married to her husband Mark and has four children.
Maddison comes to us with 14 years of experience in HR and Recruiting. She is originally from Scotland, UK, having been born and raised in Edinburgh. She lived there until she came to the USA with her husband, Tom, in 2001. The two big passions in her life are animals and the elderly. Maddison and Tom happily share their home with several little ‘fur-babies.’ Maddison has personal experience as a CAREGiver for her mother, and she is also a hospice volunteer. She has a great appreciation and respect for what our CAREGivers do on a daily basis, and she is incredibly excited to be part of a company that shares her passion.
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