"I am continually struck by the professionalism, high level of caring and exemplary caregivers that I have met from Home Instead. My mom couldn't live without them, and neither could I.
Owner Lois Etienne, an RN who worked almost ten years at Stevens Hospital's ICU, started Home Instead Senior Care in the greater Seattle area in 1996. She served on the Home Care Association of Washington's board for four years. She was the first President of the Washington Home Care Association, formed to give a voice to private duty agencies.
"I am so proud of this business. We touch lives in a real way. We help seniors and their families, day in and day out, to cope with changes in their health and living arrangements. We have some of the finest people working with us, from office staff to our CAREGivers."
While Lois brings a very professional dynamic to this industry, you can still feel the "family" in this family business.
"Having a family business has had an impact on our corporate culture. The same things that make a family work—relationships, grace, laughter, compassion, are the same things that make great caregivers."
Supporting others, even outside of work, is who we are. In years past, this local office put one young man from Mozambique and another young lady from Kenya through college. We have supported local women and children's shelters. Lois also started a non-profit, Aging With Excellence, many years ago that gifts local low-income seniors during the holidays.
When we say it's personal, we mean it."
General Manager - Nikki has been around HISC since our doors first opened in 1996. She spent time as a caregiver, came into the office, worked every position from care coordinator to staffer and now she has become our General Manager, bringing that first-hand knowledge to the task of making sure that the office runs smoothly and efficiently.
"I need to get it right, because the smallest thing can completely change how we should best care for this individual. So I take it very seriously. But the bonus in our work is the stories; I really love the stories. These folks have some amazing life experiences to share, especially the many vets we serve."
Nikki knows the ins and outs of this family-owned business, having been raised in it. She is particularly skilled at handling the intricacies of the VA system and serving our VA clients.
Alia is our newest member of the team. She comes to us with over four years in the senior care industry and has her CNA certification. She seamlessly took over the staffing for our clients and CAREGivers and her warm personality makes her a favorite of everyone. Welcome aboard.
Accounts Mgr/Training Dir - Michele has been with HISC for over 10 years now! She applied for a part time job and she's never worked part time from day one. An invaluable member of our staff, she continues to take on new roles to move us forward.
"It is fulfilling to be a part of an organization dedicated to helping seniors age in place with dignity while at the same time giving peace of mind to their family by providing a quality of care they can trust."
Michele goes out of her way, always with a positive, 'can-do' attitude, to make sure that others are cared for, heard and their problems are solved. We couldn't do this without her.
Weekend On-Call - Lisa has been our main weekend on-call backup for several years now. The office may close at five, but we know our job doesn't stop there. Having a true 24/7 accessibility is one of the things that sets us apart.
"Got an issue at 10 pm? Don't hesitate to call. I started as a caregiver here at Home Instead and I know that our client's needs don't occur neatly between 9 and 5. So, please call. You'll always find a real voice here on the other end"
We know it's a comfort to our clients, and also to their families that we are the eyes and ears, always on watch, when they can't be. Lisa is the reason we can confidently say, "Call us anytime!"
Home Instead offers free monthly newsletters with tips and advice for caregivers of elderly loved ones.
Each Home Instead Senior Care franchise is independently owned and operated.