To become an industry leader in elderly care to seniors means developing an excellent reputation for providing the highest quality of service to our clients. Maintaining professional relationships that require a standard of care and a commitment to our local community is a part of our trusted services.
In an effort to constantly advance improvement to the senior home care industry in Massachusetts, our Home Instead Senior Care agency has been an active participant in a number of local and regional groups and associations.
- We have been a member of the Central Massachusetts Alzheimer's Partnership since 1997.- We are active members of the Marlborough Senior Service Collaborative- We are active members of the Corridor Nine Chamber of Commerce- We are active members of the Northborough Rotary- We are active members of the Home Care Association of America- We are active members of the Massachusetts Council for Home Care Aide Services, Inc.- We are active members of the Home Care Alliance of Massachusetts- We are active members of the MetroWest Alzheimer’s Partnership- Bruce Bender is a Fellow of The American College of Physician Executives
- Accredited by The Home Care Alliance of Massachusetts- Certificate of Appreciation from the Massachusetts Veterans, Inc.- Certificate of Recognition from the Massachusetts State Senate office of Senator Harriette - Chandler- Paul Harris Award from the Northborough Rotary for local, national and international support
- The American Cancer Society- The Alzheimer’s Association- The AARP- Lifeline- The National Academy of Elder Law Attorneys, Inc.- The National Family Caregivers Association (NFCA)- The American Society on Aging
We are committed to providing the very best In-Home care services to our seniors. Because of this, very early on in the business, the owners felt it important to be able to receive feedback on the services provided; not only about the CAREGivers who take care of our clients, but also about the inside staff who help run the organization on a daily basis.
What developed is now a standard procedure known as an Exit Evaluation. The feedback received from these evaluations is shared regularly with our CAREGivers and staff. Our survey results have helped not only the CAREGivers improve performance and better understand their jobs, but also our staff in their ability to provide the highest level of service to our client’s, their families and to our CAREGivers. We have compiled statistics since 1998 and have consistently scored a 9 or over, on a scale of 1 to 10, in customer satisfaction. Home Instead Senior Care, indeed, provides the highest quality home care services - and we have the facts to prove it!
On a national level, Home Instead Senior Care demonstrates a continued commitment to quality care through the proprietary PEAQ program, -Pursuing Excellence by Advancing Quality. The internationally known independent market research company of J.D. Power and Associates has been commissioned to routinely survey CAREGivers and clients to ensure consistent delivery of high quality home care services. The program will provide client and CAREGiver satisfaction statistics based on telephone and on-line surveys. In our most recent survey, 95 percent of all responses were 8 or higher on a scale of one to 10; 10 being the highest.
Home Instead offers free monthly newsletters with tips and advice for caregivers of elderly loved ones.
Each Home Instead Senior Care franchise is independently owned and operated.