"We want to thank the Home Instead people who cared for our father during the two weeks after our mother’s passing and before we were able to get our father into assisted living. Our first contact with your company was meeting with Susan who explained your company and services. Susan exhibited professionalism and a caring, comforting approach during that first meeting and in our interactions thereafter.
It is not an easy decision to have strangers come into your father’s home when he has dementia and is going through grieving after his wife’s death. However, we knew that we could not continue to provide 24 hour/7 days a week ourselves. Your caregivers, Barb, Missy, Bob, and Kathy, were very caring people in staying with our father during this difficult time. Each caregiver had their own approach but each was able to quickly develop a relationship with our father and us. We know our father was not always easy to deal with but each caregiver provided excellent support and services for our father.
We were also able to talk with your schedulers and billing personnel and each one was very professional and timely in their communication with us. We want to provide this positive feedback to you about the people in your company.
"At a difficult time, it was a pleasure to work with the folks at Home Instead Senior Care since I felt that they truly cared about us and our situation. They found wonderful caregivers for my parents and worked around our schedules in order to accomplish a smooth transition. They truly were a blessing to us!
"Home Instead provided outstanding service. We used them for a couple of days.
"My contact, Suzie, was great to work with. She had a positive experience with the caregivers she sent to assist us.
"The job was done in a very professional and caring manner.
Home Instead offers free monthly newsletters with tips and advice for caregivers of elderly loved ones.
Each Home Instead Senior Care franchise is independently owned and operated.