"We want to thank the Home Instead people who cared for our father during the two weeks after our mother’s passing and before we were able to get our father into assisted living. Our first contact with your company was meeting with Susan who explained your company and services. Susan exhibited professionalism and a caring, comforting approach during that first meeting and in our interactions thereafter.
It is not an easy decision to have strangers come into your father’s home when he has dementia and is going through grieving after his wife’s death. However, we knew that we could not continue to provide 24 hour/7 days a week ourselves. Your caregivers, Barb, Missy, Bob, and Kathy, were very caring people in staying with our father during this difficult time. Each caregiver had their own approach but each was able to quickly develop a relationship with our father and us. We know our father was not always easy to deal with but each caregiver provided excellent support and services for our father.
We were also able to talk with your schedulers and billing personnel and each one was very professional and timely in their communication with us. We want to provide this positive feedback to you about the people in your company.
"At a difficult time, it was a pleasure to work with the folks at Home Instead Senior Care since I felt that they truly cared about us and our situation. They found wonderful caregivers for my parents and worked around our schedules in order to accomplish a smooth transition. They truly were a blessing to us!
"Home Instead provided outstanding service. We used them for a couple of days.
"My contact, Suzie, was great to work with. She had a positive experience with the caregivers she sent to assist us.
"The job was done in a very professional and caring manner.
"We wouldn't have the time to enjoy being with mom/nana if it weren't for our AWESOME caregiver at Home Instead, Barb. The whole process can be a bit overwhelming. But, the people at Home Instead took us through one step at a time. From suggestions on safety, to companionship & care protocol, and the invoicing/billing process; the experience has been a great one. We have been working with Home Instead now for over 2 years and would encourage anyone who needs help with their senior to explore Home Instead.
"Anyone who is in the position of finding care services for an aging parent knows that the need for quality, professionalism, and reliability of that care cannot be overstated. Over the past three years my brother and I have been working with Home Instead Senior Care (HISC) as the provider of such care for our mother. My brother and I have been extremely impressed with HISC and cannot imaging using any other in-home care provider.
The care givers that HISC provided for our mother not only demonstrated great professionalism and provided quality in every regard but they truly demonstrated genuine love for our mother that was demonstrated by the strong loving relationships that many care givers developed with her. In addition, that care was returned by our mother to many of the HISC care givers.
In addition, the management and office staff at HISC were always very prompt, extremely professional, and communicated effectively at every interaction.
I give HISC my highest recommendation without reservation for anyone who is seeking the very best in home care available for an aging parent.
"...you all were the angels that we were so grateful to have cared for our Mom. There was a level of comfort and security knowing she was being cared for by the finest. Thank you for the special attention you gave Mom and for working so professionally with hospice. May God bless you all and continue your good work!" "
"I am absolutely delighted with what everyone at Home Instead has done for me and my mother...I was so impressed that when I called around 10:30-11:00PM (Pennsylvania time) and actually received a live person and not a recording. That was over the chart! Home Instead is the gold standard in caregiving! My wife I talk to Mom daily, before the CAREGivers she complained about everything...since the CAREGivers we realize she is complaining less and less and is happier and more content with everyday things. Having Home Instead has added immensely to my mother's quality of live and is a safe haven for me beings so far away. "
"Home Instead is the answer to whatever I was missing. They have been so great that I can't even remember what my complaints or issues might have been prior to my services. I trust CAREGiver Sharon; she’s honest and respects me."
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Each Home Instead Senior Care franchise is independently owned and operated.