accomplished what no one else could. The CAREGiver of the Month gently
persuaded a client to go to a doctor’s appointment and went with her. Austin
was an additional source of comfort, sitting with the client when she received
an unfavorable diagnosis.
“Austin’s clients trust
her. She is very good with them and has the ability to calm them,” said Ann
Marie Vasquez, staff manager at Home Instead Senior Care® of Las
Cruces. “Austin’s client was able to learn what was causing her pain only
because Austin was able to get her to go to her appointment.”
explained how she succeeded with her client when all others had struck out:
“I’ve been with her most of the time
I’ve been a CAREGiver. I sat down with her and talked. I explained it was
important to know what is going on with her health and do what we needed to do.
I had to convince her that she was important not only to me, but to others as
well. I then convinced her to go to the doctor and went, too. When she received
an unfavorable diagnosis, it surprised me somewhat because she took it well and
was not fearful. We both did a little crying, but it was a good day.”
touch also was needed for a client who lost a son and her husband several years
ago, along with a beloved pet. With the client’s dementia, the deaths seemed
recent to her. “The grieving process has been prolonged because of her
dementia. I try to refocus her to think about the happy times she had with her
loved ones and pet. I try to take her from depressing moments to uplifting
ones,” Austin explained.
Austin and her fellow
CAREGivers can face difficult emotional days. “When I first came into this
situation where the client was grieving deeply, it was daunting. I tried to
mentally sort it out and see how I could help her without becoming overwhelmed
myself,” Austin said. “It seemed best to try to take it day by day and react
accordingly. I tried to make it a little better for her during each shift and
not expect too much too quickly. I also tried to account for setbacks.”
Austin’s work has not
gone unnoticed. A client’s daughter told Operations Specialist Ariel Kannady: “Please
let Austin know that I appreciate all of the help she gave my mom for the last
few months. It was not an easy job, I know, and it takes a special person to
serve others with such kindness.”
CAREGiver Development Valerie
Catalan noted Austin’s special qualities, saying: “Austin goes above and beyond
with every client. She always tries to help the office as much as possible and
has a great response time.” Ann Marie agreed, also pointing out: “Austin is
very good at reporting everything and has a great heart.”
Client Care Manager Dona
Martinez singled out Austin as someone who brings calmness to her clients. “Austin
has such a peaceful demeanor and can turn ‘no’ into ‘yes’ with those she
supports. Austin is always upbeat and works hard to accomplish her goal with her
To sum up the staff’s
feelings, Ariel said, “Austin has been with us only since May 18, but she has
done an outstanding job.”
Austin figured she
might be a good fit for the job because her mother Carla, an HR administrative
assistant at Home Instead Senior Care in Albuquerque, encouraged her to apply.
Carla was a CAREGiver for one year before moving into the office for the past
two years. Caregiving also dovetails with Austin’s college goals. She is taking
community college classes and is looking forward to entering New Mexico State
University to study nursing and health-care management.
Austin’s mother knew
her daughter had a big heart at an early age. Austin got her first taste of
caregiving at age 12 while helping a great-grandmother who died three years
later. “As that situation unfolded,” Austin recalled, “I became well-versed on
dementia. I learned to put myself in her shoes. I do that same with my clients.
I always listen and am attentive even if someone is being repetitive. I always
give my clients the respect and dignity they deserve. I try to keep the clients
satisfied on their terms. I like helping family members, providing them with
respite time. Family members are supportive, grateful, very sweet and
Austin’s mother and
grandmother have counseled her about the most difficult aspect of caregiving –
losing a client to death. “They helped me to contemplate, meditate and reflect
on the loss because there is a mental and spiritual process that needs to take
place. It was a period of adjustment to something all CAREGivers will go
through. I learned deaths come with the territory,” Austin said.
“The office also helps
and is understanding. They give me a good comfort level because of the support
and the wonderful training. With things I was not familiar with, they took the
time to help. I always have felt they take extra care to make sure everything
is understood. I love this work, and I want to be with Home Instead Senior Care
as long as they want me. But I know one day I will have to go where my
education and opportunities lead me.”
Instead CAREGivers, who are screened, trained, bonded and insured,
provide a variety of non-medical services to help keep seniors
independent. For inquiries about employment with Home Instead Senior
Care, please call (575) 522-7133 . Home Instead Senior Care also accepts
online applications to become a in home caregiver.
For further information about the company, visit Las Cruces Home Instead Senior Care, or learn more about our company's senior home care services by viewing our digital brochure.
Home Instead offers free monthly newsletters with tips and advice for caregivers of elderly loved ones.
Each Home Instead Senior Care franchise is independently owned and operated.