CAREGiver of the Month - Austin


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Austin Masters


Austin’s Compassionate Persuasion Helps Client

Austin Masters accomplished what no one else could. The CAREGiver of the Month gently persuaded a client to go to a doctor’s appointment and went with her. Austin was an additional source of comfort, sitting with the client when she received an unfavorable diagnosis.

“Austin’s clients trust her. She is very good with them and has the ability to calm them,” said Ann Marie Vasquez, staff manager at Home Instead Senior Care® of Las Cruces. “Austin’s client was able to learn what was causing her pain only because Austin was able to get her to go to her appointment.” 

Austin explained how she succeeded with her client when all others had struck out:

“I’ve been with her most of the time I’ve been a CAREGiver. I sat down with her and talked. I explained it was important to know what is going on with her health and do what we needed to do. I had to convince her that she was important not only to me, but to others as well. I then convinced her to go to the doctor and went, too. When she received an unfavorable diagnosis, it surprised me somewhat because she took it well and was not fearful. We both did a little crying, but it was a good day.”

Austin’s compassionate touch also was needed for a client who lost a son and her husband several years ago, along with a beloved pet. With the client’s dementia, the deaths seemed recent to her. “The grieving process has been prolonged because of her dementia. I try to refocus her to think about the happy times she had with her loved ones and pet. I try to take her from depressing moments to uplifting ones,” Austin explained.

Austin and her fellow CAREGivers can face difficult emotional days. “When I first came into this situation where the client was grieving deeply, it was daunting. I tried to mentally sort it out and see how I could help her without becoming overwhelmed myself,” Austin said. “It seemed best to try to take it day by day and react accordingly. I tried to make it a little better for her during each shift and not expect too much too quickly. I also tried to account for setbacks.”

Austin’s work has not gone unnoticed. A client’s daughter told Operations Specialist Ariel Kannady: “Please let Austin know that I appreciate all of the help she gave my mom for the last few months. It was not an easy job, I know, and it takes a special person to serve others with such kindness.”

CAREGiver Development Valerie Catalan noted Austin’s special qualities, saying: “Austin goes above and beyond with every client. She always tries to help the office as much as possible and has a great response time.” Ann Marie agreed, also pointing out: “Austin is very good at reporting everything and has a great heart.”

Client Care Manager Dona Martinez singled out Austin as someone who brings calmness to her clients. “Austin has such a peaceful demeanor and can turn ‘no’ into ‘yes’ with those she supports. Austin is always upbeat and works hard to accomplish her goal with her client.”

To sum up the staff’s feelings, Ariel said, “Austin has been with us only since May 18, but she has done an outstanding job.”

Austin figured she might be a good fit for the job because her mother Carla, an HR administrative assistant at Home Instead Senior Care in Albuquerque, encouraged her to apply. Carla was a CAREGiver for one year before moving into the office for the past two years. Caregiving also dovetails with Austin’s college goals. She is taking community college classes and is looking forward to entering New Mexico State University to study nursing and health-care management.

Austin’s mother knew her daughter had a big heart at an early age. Austin got her first taste of caregiving at age 12 while helping a great-grandmother who died three years later. “As that situation unfolded,” Austin recalled, “I became well-versed on dementia. I learned to put myself in her shoes. I do that same with my clients. I always listen and am attentive even if someone is being repetitive. I always give my clients the respect and dignity they deserve. I try to keep the clients satisfied on their terms. I like helping family members, providing them with respite time. Family members are supportive, grateful, very sweet and appreciative.”

Austin’s mother and grandmother have counseled her about the most difficult aspect of caregiving – losing a client to death. “They helped me to contemplate, meditate and reflect on the loss because there is a mental and spiritual process that needs to take place. It was a period of adjustment to something all CAREGivers will go through. I learned deaths come with the territory,” Austin said. 

“The office also helps and is understanding. They give me a good comfort level because of the support and the wonderful training. With things I was not familiar with, they took the time to help. I always have felt they take extra care to make sure everything is understood. I love this work, and I want to be with Home Instead Senior Care as long as they want me. But I know one day I will have to go where my education and opportunities lead me.”

Home Instead CAREGivers, who are screened, trained, bonded and insured, provide a variety of non-medical services to help keep seniors independent. For inquiries about employment with Home Instead Senior Care, please call (575) 522-7133 . Home Instead Senior Care also accepts online applications to become a in home caregiver.​

For further information about the company, visit Las Cruces Home Instead Senior Care, or learn more about our company's senior home care services by viewing our digital brochure.​​​​​​​

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