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serves Baltimore City & Baltimore County, more specifically: Baltimore, Carney, Cockeysville, Glen Arm, Gwynn Oak, Hampton, Hunt Valley, Kingsville, Loch Raven, Lutherville, Overlea, Owings Mills, Parkton, Parkville, Perry Hall, Phoenix, Randallstown, Reisterstown, Sparks, Timonium, Towson
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Home Care Reviews

​​​​​​​​​​​​​​​​​Home Instead Senior Care ReviewsRead what other families in Towson, MD have to say about Home Instead Senior Care®:​​

Latest Reviews & Testimonials 


"Professional yet nurturing."

Posted by Joseph M.


"I liked that the first meeting was with someone who asked questions in order to find someone to fit with mom."

Posted by Levenia C.


"Very flexible with times and very kind and helpful Caregivers"

Posted by Stella S.


"Our caregiver makes adjustments to fit the my mom's personal care needs.  Mom is able to share the things that are important to her and where she needs the most help.  Her caregiver remains flexible and is always willing to lend a hand."

Posted by Merrily D.


"The professional care provided to my dad by Ms. Alice Smith."

Posted by James Q.


"Have a great fit in your employee and my family member"

Posted by Irma S.


"Very caring about Dad's needs from the start, and the flexibility in all regards to fit his long-term and immediate needs."

Posted by Michael H.


"They were very friendly"

Posted by Marvin D.


"Communication is great! Staff is well trained and reliable."

Posted by Lenora W.


"Quality people and real concern for the customer."

Posted by Gerald S.


"You found a companion my Mother likes"

Posted by Carol C.


"How accommodative they are to the scheduling needs for our parents."

Posted by Jim S.


"Home Instead was caring, flexible and responsive."

Posted by Charles M.



Posted by Steven M.

September 2019  ★★★★★

"The Home Instead services have been wonderful. We appreciate the quick and quality care we've received thus far. We have had 2 ladies in our home since we began 2 months ago and they both are quite accomplished in their professions. My mom wouldn't have been able to come home if it wasn't for the services we are receiving. Glad that we were given Home Instead's information in our time of need. "

Posted by Jensnewlife


"Your staff is  very friendly and efficient. The gal that  comes 10 hrs a week  knows just how to take care of my hubby! She is sweet and knows exactly what needs to be done. You all are a great company to work with. Thanks to all!"

Posted by Charles K.


"Our GNA, Annie, is very knowledgeable. When she comes, she knows what is happening in the news, sports, and politics. She keeps my husband's mind engaged  with things that he is interested in. She lets me know  if there is any area of skin starting to break down so that I can start working on it before it gets too compromise. That has helped me keep my husband so well at home. She is so pleasant that we look forward to the days that she comes."

Posted by Reginald P.


"High quality personnel. This is not a one size fits all."

Posted by Terry & Chuck S.


"Trust worthy"

Posted by JC M.


"Having Home Instead Senior Care arriving every morning to take care Grandma, ensuring her day is started on the right track gives me a very comfortable feeling knowing she's being taken care of. It makes my day at work a lot less stressful and enjoyable knowing Grandma is in good and caring hands."

Posted by James H.


"Punctual,  friendly,  kind, considerate to the patient and their family"

Posted by Sylvia A.


"They try to send workers that they feel will be a good match for the person they are taking care of"

Posted by Melissa T.


"Jen and Carol both did a fantastic job. We had peace of mind knowing Dad was safe and his needs were taken care of while we were at work. It would not have been possible to care for Dad at home without your invaluable service! The office staff was also very responsive as our needs changed.

Many Thanks!"

Posted by Joyce G.


"My mother is very pleased with the ladies who are with her 5 nights a week."

Posted by Lucy P.


"We have had a very favorable experience with home instead the staff has been amazing"

Posted by Melvin C.


"Consistently, professionallism  and dependability of staff . Caregivers personalized care plan and empathetic approach"

Posted by Faye S.


"The quality and professionalism of the caregiver, who are on time, caring, and willing to go the extra mile to help my husband, and I."

Posted by Larry S.


"The caregivers that have worked with my father have been great. They are caring, friendly and very professional. The administrative staff is very professional as well. They always keep me abreast if there will be a change in the caregiver. I appreciate them."

Posted by Robert S.


"Office staff and caregivers gave my Mom love and care as she journeyed through the end of her life."

Posted by Mary Lou B.


"The personal attention given to the client. Most of the caregivers on a regular basis to do as requested in the original profile without having to be reminded"

Posted by Gloria L.


"Genuinely courteous office staff! Health Aids are good workers, but would like to see a bit more self-starter behavior on things that are a regular part of their job."

Posted by Lyndell S.


"I like that your office communicates promptly concerning caregiver availability. I am contacted and notified; then efforts are made to locate a replacement when needed."

Posted by Edward & Carrie W.


"How warm friendly and very professional everyone greets and work with you."

Posted by Earl W.


"We have had three people providing care for my father and, originally my mother, as well, until she passed away. When people were not working out for my father, for various reasons, your staff listened to his and our concerns and found someone who meshes better with his needs and personality. We couldn't be happier. FYI, I have recommended your service to colleagues at work during the past year."

Posted by Cheryl M.


"The staff at Home Instead are very focused on providing the best care for Seniors. They give good feedback to the family and are responsive to the individual needs of the clients."

Posted by Elizabeth S


"The staff is friendly and shares information when there is a change in care giver in a timely fashion"

Posted by James & Rose D.


"Pleased with the prompt response to getting help when needed. Appreciate the fact that same person is able to come to help. Grateful to have someone work/help in my home so that I can focus on recovery. Always asks what else can she do. Initiates help without needing extra direction. Always wants to do more."

Posted by Mary Ann D.


"Available on short notice.  Easy to adjust hours.  No problem with care givers."

Posted by Jane D.


"The people were very caring and thoughtful. My parents needs were always taken care of! Thank you!"

Posted by Marjorie Ann C.


"Promptness, courteous, good communications"

Posted by Phillip P.


"Home Instead has been fabulous in providing care for my dad since we started using them over a year ago.  They have been professional, courteous, and timely, in getting us the help we have requested.  We have been fortunate to get really good, even excellent care givers, who have been very reliable.  Twice, we had a caretaker come who did not provide the service required and  Home Instead took care of it immediately.  As my dad's needs have changed, they have worked with us.  One hears  horror stories of bad care and bad care providers and that has NOT been our experience with Home Instead.  They were recommended to us by a social worker who specializes in care for the elderly and we are extremely satisfied.  Our first and main care taker has become a part of our family and we adore her!  Recently, we added night care and they have sent us good people, who have been very reliable."

Posted by Vernon S.


"All is well since using your service, no hidden surprises. Thanks for your help."

Posted by Charles V.


"The Home Instead representative who came to our home was congenial and very knowledgeable.  She explained everything in detail in an easily-understood manner.  The home aide assigned to us is well-matched to our needs.  She is a hard worker, and is willing to go the extra mile to help out wherever needed."

Posted by Robert H.


"Cindy was great in working with me on short notice to schedule help for my mother. She was friendly and professional, and she followed up to see if my mom was happy with her caregiver."

Posted by Diane S.


"Caregivers are reliable, friendly, and have enough medical knowledge to determine when a situation needs further intervention. Everyone is very responsive and willing to do whatever is needed to get things taken care of."

Posted by Toni H.


"Everyone we worked with is absolutely amazing and listened and provided the best care!"

Posted by Amie R.


"It took a little while to get the right match, but the helpers for my parents are very good at helping out and suit my parents well. The office is always on top of changes in schedule and makes sure I and my parents are informed."

Posted by Karen E.


"The aides have all been likeable and professional."

Posted by Robert & Janice S.


"Quality of caregivers - patient, understanding, friendly, dependable, trustworthy"

Posted by Reba U.


"We truly appreciate the professionalism, flexibility and caring nature of the services given to us by our care giver.  It has been a blessing to our family."

Posted by John & Jacqueline A.


"Easy to get started. Clear information about services. Rep is very personable."

Posted by Michelle J.


"I had used your services in Harrisburg, Pennsylvania for my Mother in 2005.  I have now arranged for my cousin in Towson, Maryland to use them.  The only concern I have for my cousin, is that I would like her caregiver to spend more time just chatting with her. She is very lonely."

Posted by Marty B.


"The suitability of the CNA with patient and family"

Posted by David B.

"I never doubted the choice of Home Instead for my mom, who has several health issues which prevent her from caring for herself. I did plenty of research and made the right choice. Mom is happier, cleaner and is eating better. The office keeps in touch if there are changes, which are rare. Jen is fantastic, on time, and so good for mom. We are so relieved knowing that mom is finally accepting such great care. Home Instead does a great job, and are very caring."

Posted by Capttom on Aug 19 2020

"The staff is always very warm and pleasant . They keep me informed when situations arise or changes need to be made. The care givers are friendly and knowledgeable. If my regular caregiver is not available, I am offered a substitute. I find everyone very accommodating ! Thanks!"

Posted by Anonymous Reviewer on Jan 15 2019

"Lamoneca, Eunece and Lillian were each compassionate and skilled. All were prompt and professional. They cared for my husband in a manner that respected his privacy and dignity. "

Posted by Diane Preisinger on Dec 29 2015

"We contracted with Home Instead, and things are working out well. The staff is very professional. We have been with them for one month now. "

Posted by Susan116764750 on Dec 03 2015

I thank God for your company and excellent caregivers. With your help I might soon be back to my old self and cooking again!

Thank you for everything!


Home Instead,

My mom and I wish to personally thank you for providing care to her over the past 2.5 years. The caregivers did a great job and I will not hesitate to recommend your service to anyone in need of such services.


​Barbara’s honestly, reliability, positive attitude, and supportive efforts were of great help to my Aunt Ruth. Her good judgment and proactive support likely saved Aunt Ruth’s life. My family wants to thank her from the bottom of our hearts, and let you know what a great person you have working for your company.


​Thank you for sending Eileen to care for my father. Eileen’s professionalism, care, and support for him and for us enabled him to stay at home as was his wish. We could not have done this without her. Eileen was a Godsend and will always have a very special place in our hearts.


​I wanted to thank you for the support of the caregiver you sent to us. She is outstanding. She knows what needs to be done and gets things done. We love her!


​Dear Home Instead,

When you asked me what kind of person I wanted to help with the care of my father, I said I need someone who wanted to be there and who had a good personality. T not only met those requirements but became a friend to my father and especially my mother. She helped by providing tender care and helpful advice for his care. I don’t think my father would have lived as long as he did if it wasn’t for T. She was not only a dependable person but a special caregiver to my father.


​Home Instead,

Thank you for sending Marsha to my parents. It was a very difficult time for our family, but we truly valued and came to rely on her cheerful and energetic care. Thank you for helping Dad maintain a little bit of normal life: to leave the house, go to the grocery store, and visit friends. And thank you so much for being there when my mother died, and when Dad was not doing well.


​I want to tell you how pleased and happy my father and I are with Cheryl. She has been the sunshine in my father’s day. He has experienced less depression and is enjoying a greater quality of life since she has been his companion and caregiver. She is always on time and has a big smile to share. I hope that we can keep her forever.


​Home Instead,

I’d like to thank you for the excellent services your company provides. Beverly and Gloria were both very good to my mother and she trusted them like she would a good friend. Thanks for being there and for allowing my mother to enjoy a few more years of independent living than would have otherwise been possible.


​Thank you for all of your help! My family thanks all of you!


​Thank you for all the loving care and attention your whole company has shown to our family!


​I am so pleased with Jean that I just had to write and tell you. She is wonderful- so kind, caring, and professional with us. As far as we are concerned, she is a gem.


​I just wanted to write to let you know how much my mother liked Pam. Pam was a great worker and I know my mother was sometimes demanding. Pam always met the challenge cheerfully. I know that she was a bit concerned about letting a stranger into the house, but Pam quickly won her over with her honestly and friendliness.


I am so grateful God brought you into my life, and my mother’s life. You touched us both in a very special way. I will thank God for the rest of my life for all that you did in the last year of Mom’s life.


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