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​​​​​​​​Home Instead Senior Care Team​​

At Your Service 24/7 in Lexington, NC

The need for in-home senior care services doesn't always arise between 9:00 a.m. and 5:00 p.m. on a weekday. That's why our team stands ready to serve you any day of the week, at any hour of the day or night. You can always reach us by phone at (336) 249-1011 to get help setting up home care for a family member.

We have come together as a group of dedicated professionals to deliver a home care solution that meets your needs. We employ trained, screened and bonded CAREGiversSMto serve your family's senior loved one with compassion and devotion.
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Shanna Jay Howard, Certified Senior Advisor (CSA) - Franchise Owner

Shanna Jay Howard, Certified Senior Advisor (CSA) - Franchise Owner

shanna.howard@homeinstead.com 

Shanna's role: Shanna's first experience with Home Instead Senior Care was in 2007 when she worked as the Community Service Representative for a local North Carolina Home Instead office. While working with the seniors in that market, her passion for the industry rapidly grew. When the opportunity presented itself to open an office in the Lexington area in 2008, she knew it was a great chance to share her knowledge of providing care to seniors with the wonderful people in Davidson and Davie Counties. She has since dedicated her career to position Home Instead Senior Care as the trusted home care agency in the area.

A little about Shanna: Being the family member of a Home Instead client, I know how important our care becomes to seniors and their families. This is one reason our office is so commited to making a difference in the lives of seniors in our community. With just a little assistance from one of our wonderful CAREGivers, seniors are able to thrive in their homes for years and years! We pride ourselves on being the experts on senior care so if Home Instead is not the option for you, we encourage you to still give us a call so that we may assist you and your loved ones in finding the right care choice for your needs. We love what we get to do each and every day at Home Instead Senior Care, and for almost 10 years now we have seen so many lives changed by our services. We look forward to hearing from you and working with your family!

Fun Fact: Shanna's love of traveling was instilled early on - she grew up in Switzerland and hasn't stopped traveling the globe since!

What it means to be a Certified Senior Advisor: When you work with a professional who has added the Certified Senior Advisor designation to their credentials, you know you are working with someone who has invested time and effort to learning about the things that are important to you. CSAs become CSAs because they want to learn more about the health, financial and social aspects of being age 55 or older. They have made specific efforts to earn your trust and they have committed to ongoing CSA continuing education standards that encourage volunteering for activities that help seniors and that require regular training in dealing with the issues facing seniors today. Insist on working with a Certified Senior Advisor; work with someone who is committed to you!


Wendy Greenleaf, RN - Director of Nursing

Wendy Greenleaf, RN - Director of Nursing

wendy.greenleaf@homeinstead.com

Wendy's role: Wendy plays a vital role in the direct care of our clients as well as the training of our Caregiver staff. Together, with our home care team, she ensures that our clients' total needs are being met. Wendy oversees our hands on, award-winning Personal Care Caregiver training. She comes to Home Instead Senior Care with years of nursing experience and a growing passion for senior care!

A little about Wendy:   I grew up in Kernersville, NC and have lived in Davidson County since 1990. I'm married to a wonderful husband and together we have 5 beautiful children and 2 grandchildren. When I'm not working I enjoy spending time with my family and planning our annual family vacation. I also enjoy gardening, baking, exercising and working at my church. I look forward to getting to know more about each of you! 

Fun Fact: Wendy participated in the first Flight of Honor in Washington D.C. This flight took our local WWII veterans to the nation's capital to see their memorial as well as other memorials throughout the city!


Michelle Hoover - HR Manager

Michelle Hoover - HR Manager

michelle.hoover@homeinstead.com

Michelle's role: Michelle is our HR Manager and Caregiver team leader. She recruits new Caregivers, provides a bulk of the Caregiver training, and helps support other programs to engage our amazing Caregivers. Michelle joined Home Instead with several years of recruiting and training experience in the Health and Human Services industry.  She is extremely proud to be a part of the team and of the services we provide. If you are interested in learning more about what it means to be a Caregiver, contact Michelle for more information.

A little about Michelle: I grew up in Upstate New York and went to college in Niagara Falls. I moved to North Carolina a couple of years ago and have grown to love being a standout Northerner in the south! I also spend time with a local rescue and have fostered two dogs with them. I love music, traveling, and spending time with family and friends.

Fun Fact: Michelle has traveled to three continents, and hopes to travel to more!


Teresa Lemmon - Staffing Coordinator

Teresa Lemmon - Staffing Coordinator

teresa.lemmon@homeinstead.com

Teresa's role: Teresa joins our team after working as a Home Instead CAREGiver for many years. Her role is to personally match our CAREGiving staff to their clients to ensure the utmost compatability. Her CAREGiving background gives her great insight in making sure our CAREGivers and Clients are 100% satisfied with Home Instead! Some of Teresa's greatest strengths are her compassion to help others,  her ability to effectively communicate with others, problem-solving and having an empathetic disposition to clients and CAREGiver's alike. 

A little about Teresa: I grew up in Long Island, New York before moving to Lexington, NC. I love to cook as often as I can! One of my biggest passions is animal rescue - especially dogs. I have a few that I just couldn't part with that now have furever homes: Daisy, Daphne and Be-be!

Fun fact: You would never guess it, but Teresa is an avid video gamer!


Shannon Holland - Community Engagement Coordinator

Shannon Holland - Community Engagement Coordinator

shannon.holland@homeinstead.com

Shannon's role: Shannon is our Community Engagement Coordinator.  Her role is to share Home Instead Senior Care's message throughout the community. Her goal is to help families and businesses understand the home care services we provide and also coordinate quick, effective and quality care for our senior clients.  Shannon's positive outlook is both engaging and contagious!  She comes to us with over 20 years of experience in a service driven profession.

A little about Shannon:  I spent the first 18 years of my life trying to get out of this area and the next 10 years trying to get back. I am here to stay!  I love the crazy range in NC weather. The people. The community.  And being able to get to the mountains and the beach within a reasonable amount of time!  I am an avid photographer of girls fast pitch softball and digging holes in my yard;  sometimes for plants that live and sometimes not so much.

Fun Fact:  Shannon's mom is from Harmony, NC and her dad is from Camden, NJ.  That should explain her large personality!


Janice Smith - Office Coordinator

Janice Smith - Office Coordinator

janice.smith@homeinstead.com

Jan's role: Jan is considered the "go to" gal in our office and has been now for 7 years! She coordinates office activities, delivers a portion of our extensive CAREGiver training, and assists with the payroll and invoicing processes. Most importantly, Jan travels throughout Davie and Davidson Counties meeting with families who are in need of care for their loved ones. She is also the point of contact should you want to find out more information on how Home Instead's services can benefit you and your family. Jan thoroughly enjoys helping our staff, clients and CAREGivers with whatever needs they have. Give her a call today to learn more about receiving care for a loved one!

A little about Jan: I grew up in Lexington, about a mile from the Home Instead office and have lived here all my life except for my years away at college. I was the Senior Technologist and Special Procedures/Mammography Tech at Thomasville Medical Center for 12 years before joining Lexington Home Brands as their Environmental, Safety, and Health Manager for almost 20 years. My husband is a 12 year cancer survivor wtih a terrific sense of humor! I have a daughter, Amy, and her partner, Pat, who live in Lexington. I have a son, Matthew and wife, Katy, who live in Harrisonburg, VA. I am anxiously awaiting the birth of my first grandchild! I look forward to getting to know you and your family.

Fun Fact: Jan once paddled a canoe down the Nantahala River rapids in Western North Carolina. She went over a small waterfall and fell out of the canoe becoming trapped in a whirlpool - which resulted in a heroic rescue! She was smiling all the while, her motto being, "there is no life without laughter." 


Yana Matherly - Client Care Coordinator

Yana Matherly - Client Care Coordinator

yana.matherly@homeinstead.com

Yana's role: Yana works directly with our clients and their families. She is responsible for educating them on our services and onboarding them to Home Instead Senior Care. Yana works with our Director of Nursing, Wendy Greenleaf, to customize a Care Plan for each client based on their individual needs. She will make sure you are thrilled with the Home Instead experience!

A little about Yana: I will always be a Davidson County girl even though I live in Pfafftown, NC.  I've been married for almost 30 years to my husband, Gary, and have one wonderful son. A reformed cat lover, I adore our family dog, Bentley. My passions include photography, butterflies, gardening and watching our son play men's softball. I'm so excited to be a part of Home Instead Senior Care and am here to help you however I can!

Fun Fact: In 1999 I won the Meow Mix jingle contest (you know, Meow, Meow, Meow, Meow…) and won a lifetime supply of cat food and a cash prize. It was a fantastic experience that I'll never forget.


Dama Potts - Bookkeeper

Dama Potts - Bookkeeper

dama.potts@homeinstead.com

Dama's role: Dama is responsible for payroll, accounts receivable, accounts payable, and any financial statements that you may need for your loved one. She takes the hassle out of filing Long Term Care Insurance for our clients by helping to navigate this often-tricky process. Her goal is to allow you the peace of mind that comes with Home Instead services, without the frustrations of day to day billing.

A little about Dama: I was born in Virginia, but have lived in Lexington all my life. I am married to my high school sweetheart (now husband), Jeff. We have one son, Tanner and 2 dogs, a 3 lb. Maltese named Kali and a husky named Kira, both of which are spoiled rotten.

Fun Fact: Dama loves turtles, the beach, butterflies and camping.


Jeffrey Riggs - CAREGiver Mentor

Jeffrey Riggs - CAREGiver Mentor

jeffrey.riggs@homeinstead.com

Jeff's role: Jeff assists our HR Manager with recruiting, screening, hiring and training our Caregiver staff. It is essential that we find the right group of passionate individuals to care for our local seniors. The lengthy hiring process includes multiple background screens, reference checks, extensive training designed specifically for Home Instead Senior Care and more. Our Caregivers are the best of the best, and we are happy to discuss with you what sets them apart!

A little about Jeff: I grew up in California and have been married to my amazing wife Tanya for 27 years. We have two boys, Zack and Dylan, and two grandsons Triston and William. Both my sons served in the Army and have done two tours each; I'm so very proud of them. We moved here to Lexington in 1998, and we love it here. My interests mostly lie in music, I play in a praise band at my church, as well as still write songs, but spending time with my family is my biggest joy

Fun Fact: Jeff was our very first hire for Caregiver 10 years ago! He was awarded our Caregiver of the Year award.


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