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​​​​​​​​Home Instead Senior Care Team​​

At Your Service 24/7 in Lexington, NC

The need for in-home senior care services doesn't always arise between 9:00 a.m. and 5:00 p.m. on a weekday. That's why our team stands ready to serve you any day of the week, at any hour of the day or night. You can always reach us by phone at (336) 249-1011 to get help setting up home care for a family member.

We have come together as a group of dedicated professionals to deliver a home care solution that meets your needs. We employ trained, screened and bonded CAREGiversSMto serve your family's senior loved one with compassion and devotion.
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Shanna Jay Howard, Certified Senior Advisor (CSA) - Franchise Owner

Shanna Jay Howard, Certified Senior Advisor (CSA) - Franchise Owner


Shanna's role: Shanna's first experience with Home Instead Senior Care was in 2007 when she worked as the Community Service Representative for a local North Carolina Home Instead office. While working with the seniors in that market, her passion for the industry rapidly grew. When the opportunity presented itself to open an office in the Lexington area in 2008, she knew it was a great chance to share her knowledge of providing care to seniors with the wonderful people in Davidson and Davie Counties. She has since dedicated her career to position Home Instead Senior Care as the trusted home care agency in the area.
A little about Shanna: Being the family member of a Home Instead client, I know how important our care becomes to seniors and their families. This is one reason our office is so commited to making a difference in the lives of seniors in our community. With just a little assistance from one of our wonderful CAREGivers, seniors are able to thrive in their homes for years and years! We pride ourselves on being the experts on senior care so if Home Instead is not the option for you, we encourage you to still give us a call so that we may assist you and your loved ones in finding the right care choice for your needs. We love what we get to do each and every day at Home Instead Senior Care, and for almost 10 years now we have seen so many lives changed by our services. We look forward to hearing from you and working with your family!
Fun Fact: ​Shanna's love of traveling was instilled early on - she grew up in Switzerland and hasn't stopped traveling the globe since! ​
What it means to be a Certified Senior Advisor: When you work with a professional who has added the Certified Senior Advisor designation to their credentials, you know you are working with someone who has invested time and effort to learning about the things that are important to you. CSAs become CSAs because they want to learn more about the health, financial and social aspects of being age 55 or older. They have made specific efforts to earn your trust and they have committed to ongoing CSA continuing education standards that encourage volunteering for activities that help seniors and that require regular training in dealing with the issues facing seniors today. Insist on working with a Certified Senior Advisor; work with someone who is committed to you! 


Janice Smith - Office Coordinator

Janice Smith - Office Coordinator


Jan's role: Jan is considered the "go to" gal in our office and has been now for 7 years! She coordinates office activities, delivers a portion of our extensive CAREGiver training, and assists with the payroll and invoicing processes. Most importantly, Jan travels throughout Davie and Davidson Counties meeting with families who are in need of care for their loved ones. She is also the point of contact should you want to find out more information on how Home Instead's services can benefit you and your family. Jan thoroughly enjoys helping our staff, clients and CAREGivers with whatever needs they have. Give her a call today to learn more about receiving care for a loved one!​

A little about Jan: I grew up in Lexington, about a mile from the Home Instead office and have lived here all my life except for my years away at college. I was the Senior Technologist and Special Procedures/Mammography Tech at Thomasville Medical Center for 12 years before joining Lexington Home Brands as their Environmental, Safety, and Health Manager for almost 20 years. My husband is a 12 year cancer survivor wtih a terrific sense of humor! I have a daughter, Amy, and her partner, Pat, who live in Lexington. I have a son, Matthew and wife, Katy, who live in Harrisonburg, VA. I am anxiously awaiting the birth of my first grandchild! I look forward to getting to know you and your family.

Fun Fact: Jan once paddled a canoe down the Nantahala River rapids in Western North Carolina. She went over a small waterfall and fell out of the canoe becoming trapped in a whirlpool - which resulted in a heroic rescue! She was smiling all the while, her motto being, "there is no life without laughter."

Wendy Greenleaf, RN - Director of Nursing

Wendy Greenleaf, RN - Director of Nursing



Wendy's role: Wendy plays a vital role in the direct care of our clients as well as the training of our CAREGiver staff. Together, with our home care team, she ensures that our clients' total needs are being met. Wendy is in charge of delivering our hands on, award winning Personal Care CAREGiver training . She comes to Home Instead Senior Care with years of nursing experience and a growing passion for senior care!

A little about Wendy:   I grew up in Kernersville, NC and have lived in Davidson County since 1990. I'm married to a wonderful husband and together we have 5 beautiful children and 2 grandchildren. When I'm not working I enjoy spending time with my family and planning our annual family vacation. I also enjoy gardening, baking, exercising and working at my church. I look forward to getting to know more about each of you! 

Fun Fact: Wendy participated in the first Flight of Honor in Washington D.C. This flight took our local WWII veterans to the nation's capital to see their memorial as well as other memorials throughout the city!

Teresa Lemmon - Staffing Coordinator

Teresa Lemmon - Staffing Coordinator

Teresa's role: Teresa joins our team after working as a Home Instead CAREGiver for many years. Her role is to personally match our CAREGiving staff to their clients ​to ensure the utmost compatability. Her CAREGiving background gives her great insight in making sure our CAREGivers and Clients are 100% satisfied with Home Instead! Some of Teresa's greatest strengths are her compassion to help others, ​her ability to effectively communicate with others, problem-solving and having an empathetic disposition to clients and CAREGiver's alike. 

A little about Teresa: I grew up in Long Island, New York before moving to Lexington, NC. I love to cook as often as I can! One of my biggest passions is animal rescue - especially dogs. I have a few that I just couldn't part with that now have furever homes: Daisy, Daphne and Be-be!

Fun fact: You would never guess it, but Teresa is an avid video gamer!

Jeffrey Riggs - CAREGiver Mentor

Jeffrey Riggs - CAREGiver Mentor


Jeff's role: Jeff is responsible for recruiting, screening, hiring and training our CAREGiver staff. It is essential that we find the right group of passionate individuals to care of our local seniors. The lengthy hiring process includes multiple background screens, reference checks, extensive training designed specifically for Home Instead Senior Care and more. Our CAREGivers are the best of the best and we are happy to discuss with you what sets them apart!

A little about Jeff:

Fun Fact: Jeff was our very first hire for CAREGiver 10 years ago! He was also awarded our CAREGiver of the Year award.

Shannon Holland - Community Engagement Coordinator

Shannon Holland - Community Engagement Coordinator


Shannon's role: Shannon is our Community Engagement Coordinator.  Her role is to share Home Instead Senior Care's message throughout the community. Her goal is to help families and businesses understand the home care services we provide and also coordinate quick, effective and quality care for our senior clients.  Shannon's positive outlook is both engaging and contagious!  She comes to us with over 20 years of experience in a service driven profession.

A little about Shannon:  I spent the first 18 years of my life trying to get out of this area and the next 10 years trying to get back. I am here to stay!  I love the crazy range in NC weather. The people. The community.  And being able to get to the mountains and the beach within a reasonable amount of time!  I am an avid photographer of girls fast pitch softball and digging holes in my yard;  sometimes for plants that live and sometimes not so much.

Fun Fact:  Shannon's mom is from Harmony, NC and her dad is from Camden, NJ.  That should explain her large personality! 

Dama Potts - Bookkeeper

Dama's roleDama is responsible for

A little about DamaI was born in Virginia, but have lived in Lexington all my life. I have taken several courses at Davidson County Community College. I worked at Brian Center Nursing Care for 10 years as an Administrative Assistant. Before joining Home Instead Senior Care, I have been working part-time at Pilgrim Reformed Church as their Secretary for the last 4 years.

I have been with my husband, Jeff, who is a wonderful man and my high school sweetheart for 30 years. We have one son, Tanner, who is 21 years old. We have 2 dogs, a 3 lb. maltese named Kali and a husky named Kira, both of which are spoiled rotten. I love to spend time with my family and friends. We enjoy going to the beach camping and spending time with family that lives there. I am a workaholic and pour my heart and soul into whatever I set out to do!

Fun Fact: Dama loves turtles, the beach, and butterflies

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