Shanna's role: Shanna's first experience with Home Instead Senior Care was in 2007 when she worked as the Community Service Representative for a local North Carolina Home Instead office. While working with the seniors in that market, her passion for the industry rapidly grew. When the opportunity presented itself to open an office in the Lexington area in 2008, she knew it was a great chance to share her passion with the wonderful people of Davidson and Davie Counties. She has since dedicated her career to providing the best care to the seniors in this area and positioning Home Instead Senior Care as an employer of choice. Her role is to offer support and guidance to our community, Clients, CAREGivers, and staff members to ensure a quality care and employment experience at all times.
A little about Shanna: While battling dementia for several years, my grandmother lived with me and used Home Instead Senior Care services. This was a unique opportunity for me because I was able to see things through a different set of eyes. Not only was I the Home Instead Senior Care business owner, but now also the family member that was putting all my trust in my grandmother's CAREGiver. After that experience of "being on the other side," I now personally know how important our care becomes to seniors and their families. This is one reason our office is so committed to making a quality difference in the lives of seniors in our community. With just a little assistance from one of our CAREGivers, seniors can thrive in their homes longer than ever before. If Home Instead Senior Care is not the option for you, we encourage you to call still so that we may assist you and your loved ones in finding the right care provider. It's a privilege to help our seniors in this stage of their life, and for 12 years now we have seen so many lives changed by our services, including mine. My promise to you is that my team and I will work tirelessly to provide the best care experience for you and your loved ones. To us, it's personal! Thank you for the opportunity to work with your family.
Fun Fact: Shanna grew up in Switzerland and spent her early years skiing the alps and traveling with her family! "Ich liebe es zu reisen"
What it means to be a Certified Senior Advisor: When you work with a professional who has added the Certified Senior Advisor designation to their credentials, you know you are working with someone who has invested time and effort to learning about the things that are important to you. CSAs become CSAs because they want to learn more about the health, financial and social aspects of being age 55 or older. They have made specific efforts to earn your trust, and they have committed to ongoing CSA continuing education standards that encourage volunteering for activities that help seniors and that require regular training in dealing with the issues facing seniors today. Insist on working with a Certified Senior Advisor; work with someone who is committed to you!
Shannon's role: Shannon is our Community Engagement Coordinator. Her role is to share Home Instead Senior Care's message throughout the community. Her goal is to help families and businesses understand the home care services we provide and also coordinate quick, effective and quality care for our senior clients. Shannon's positive outlook is both engaging and contagious! She comes to us with over 20 years of experience in a service driven profession.
A little about Shannon: I spent the first 18 years of my life trying to get out of this area and the next 10 years trying to get back. I am here to stay! I love the crazy range in NC weather. The people. The community. And being able to get to the mountains and the beach within a reasonable amount of time! I am an avid photographer of girls fast pitch softball and digging holes in my yard; sometimes for plants that live and sometimes not so much.
Fun Fact: Shannon's mom is from Harmony, NC, and her dad is from Camden, NJ. That should explain her large personality!
Laura's role: Laura's role as Office Coordinator is to support our franchise staff, CAREGivers, and Clients by organizing office operations and procedures. She manages the workflow for our entire team to encourage productivity and efficiency. When you call the office, she will likely be the person assisting you in getting to the right staff member. You will quickly pick up on her knowledge of the senior care industry, specifically Home Instead Senior Care. Always with a warm smile on her face, Laura is happy to assist you with whatever needs you may have!
A little about Laura: I am originally from Massachusetts but lived in Colorado for six years as a child. In 2006, my family and I started our life here in Lexington, North Carolina, and have loved being a part of this community ever since. In addition to over 20 years of marriage, my husband, Trent, and I have two children and a blue Dutch rabbit named Marble! I worked independently as a caregiver for 11 years before starting at Home Instead in September 2018. I have a great passion for baking decorative cakes and cookies although, I have put this aside to pursue my passion for caregiving and any support I can give to the elderly in this community.
Fun Fact: In 1993 Laura marched in the Presidential Inauguration parade as a rifle color guard member.
Wendy's role: Wendy plays a vital role in the direct care of our clients as well as the training of our Caregiver staff. Together, with our home care team, she ensures that our clients' total needs are being met. She comes to Home Instead Senior Care with years of nursing experience and a growing passion for senior care!
A little about Wendy: I grew up in Kernersville, NC, and have lived in Davidson County since 1990. I'm married to a wonderful husband and together we have 5 beautiful children and 2 grandchildren. When I'm not working, I enjoy spending time with my family and planning our annual family vacation. I also enjoy gardening, baking, exercising and working at my church. I look forward to getting to know more about each of you.
Fun Fact: Wendy participated in the first Flight of Honor in Washington D.C. This flight took our local WWII veterans to the nation's capital to see their memorial as well as other memorials throughout the city.
Krista's role: Krista plays a vital role in the direct care of our clients. Together, with our other Registered Nurses and Client Care team, she ensures that our clients' total needs are met. She comes to Home Instead Senior Care with over 30 years of nursing experience. We are both thankful and excited to have her on our team.
A little about Krista: I recently moved to this area from Tennessee upon retirement to join family. My professional nursing career began with a commitment in college to the USN. I am honored to have served in two major conflicts: Vietnam and Desert Storm. Upon retirement as a Navy nurse, I continued to pursue clinical positions, primarily involving the pediatric population. Most recently, I was employed as a Nurse Case Manager for BCBS of Tennessee. When I'm not working, I am enjoying time spent with son, daughter-in-law and 8 grandchildren who also reside in the Thomasville area. I'm also an active volunteer at Father's Storehouse in Thomasville as well as the VAMC in Salisbury. I would love to share with you more about my vast career and what led me to Home Instead Senior Care!
Fun Fact: When not with family or working you will find Krista enjoying water aerobics, and the Silver Sneakers exercise program at the local YMCA.
Dottie's role: Dottie plays a vital role in the direct care of our clients. Together, with our other Registered Nurses and Client Care team, she ensures that our clients' total needs are being met. Dottie comes to Home Instead Senior Care with years of nursing experience and an excitement to give back to our senior community!
A little about Dottie: I was born and reared in High Point, NC. Since 1967 I have lived in Davidson County! In 1978, after marrying and having 2 children, I attended nursing school. My husband and I enjoy having the family over for holidays and special occasions. I love to read, cook, sew and garden. I am very excited to be part of the Home Instead Senior Care team.
Fun Fact: During the past year Dottie has gone on two major trips with her daughter and granddaughters. A Caribbean cruise at Christmas, a sightseeing trip to Boston, Martha's Vineyard, and Cape Cod.
Yana's Role: As Client Care Coordinator, Yana manages a portion of our clients, client processes, and quality assurance program to ensure each of her clients are receiving the absolute best Home Instead experience. She educates our seniors and their families on what our CAREGivers can do to enhance their lives at home. She then works with our Director of Nursing, Wendy Greenleaf, to customize a Care Plan for each client based on their individual needs. She will make sure you are thrilled with your Home Instead Senior Care experience!
A little about Yana: I will always be a Davidson County girl even though I live in Pfafftown, NC. I've been married for 31 years to my husband Gary and have an adult son Cory. A reformed cat lover, I adore our family dog Bentley. My passions include photography, butterflies, gardening, cooking, and spending time with my family. I am so excited to be a part of Home Instead Senior Care and came here after my mom, who I care for, recommended I should take my passion to the next level. It truly is personal to me!
Fun Fact: In 1999 Yana won the Meow Mix jingle contest and won a lifetime supply of cat food and a cash prize. It was a fantastic experience that she'll never forget.
Christina's Role: There is a lot that goes into providing excellent service, and Christina works hard to ensure that each client receives the quality care that they deserve. When you are interested in Home Instead services, Christina is one of two Care Coordinators that will come out and speak with your family, at no cost or obligation, about our services. She then tailors a care program, to you, with our Director of Nursing, to you based on your needs. Her passion for providing excellence in service is apparent in all that she does.
A little about Christina: I was born and raised in Lexington, NC. After working ten years for Davidson County with the Department of Social Services, I decided to transition into a part-time job to spend more time with my children. While I enjoyed this opportunity, I also realized that I needed a purpose outside of the home. That's when I decided it was time to go back to work full-time and found Home Instead Senior Care! I'm married to my husband, Chad, and we have two children. I spend my spare time watching our children participate in their many sporting events and activities and spending time with family and friends. We are active members of Mt. Zion Wesleyan Church in Thomasville.
Fun Fact: Christina and her husband, Chad, have the same birthday! Christina is exactly one year older.
Savannahs Role: Savannah works as a member of our Client Care team that is devoted to making sure you have the best Home Instead experience. After the Caregiver/Client match is made, Savannah coordinates an introduction, bringing the Caregivers out to meet your family. She then assists with ongoing quality assurance alongside Christina and Yana. Her experience, passion and caring heart make her a natural fit to assist you and your family in your time of need.
A little about Savannah: I grew up in Asheboro, NC. I'm married and have a beautiful daughter named Adalyn. Outside of work, I spend most of my time with my family and two pets. Some hobbies of mine include vegetable gardening, baking, hiking, and reading.
Fun Fact: Savannah used to volunteer at the wildlife rehab center at the NC Zoo and handfed and raised baby birds and possum!
Crystal's Role: Crystal assists with recruiting, screening, hiring and training our CAREGiver staff. It is essential that we find the right group of passionate individuals to care for our local seniors. The lengthy hiring process includes multiple background screens, reference checks, extensive training designed specifically for Home Instead Senior Care, and more. Our CAREGivers are the best in the industry, and we are happy to discuss with you what sets them apart!
A little about Crystal: After taking care of my mother-in-law and grandmother, I knew that my journey in life was to be a CAREGiver or in the field of helping people. What began for me as a CAREGiving career at Home Instead turned into an HR position within a few years. I consider myself fortunate that I now get to select/hire these wonderful individuals to be Home Instead CAREGivers. I know what it's like to be the one providing the care, and that gives me an advantage in hiring the best people for the job. I have a wonderful husband, of 17 years, and two amazing girls that I adore. I'm so thankful to be in a career where I can make a difference and continue to help people!
Fun Fact: Crystal and her husband met at a football game. It was his school against hers, and they have been going strong ever since.
Nancy's role: Nancy is our Training and Events Coordinator. Her role is to offer comprehensive training in senior care, as well as ongoing and specialized CAREGiver training. Her goal is to train the best caregivers in Davidson and Davie counties so that they can be thoughtfully and personally matched with deserving clients.
A little about Nancy: Born in Chapel Hill, I am proud to be a native North Carolinian. As the daughter of a Presbyterian minister, I have lived in several locations throughout the southeastern United States. During my high school years, I lived and worked in a senior retirement community where my father served as the executive director. As a graduate of the University of Tennessee Health Science Center I have over 30 years of combined healthcare and academic experience to share. I am blessed to be happily married to my husband John, with two grown sons who married exceptionally smart and talented wives, and I'm proud to have four beautiful grandchildren. Three small rescue dogs round out the family nicely!
Fun Fact: Nancy enjoys monogramming with her embroidery machine. She shares Reese Witherspoon's motto: "If it's not moving…monogram it!"
Teresa's Role: Teresa has been a leading force at Home Instead since she joined our team many years ago. She manages the staffing departments' efforts, including helping to personally match our CAREGiving staff to their clients to ensure the utmost compatibility. Her CAREGiving and staffing background gives her great insight into making sure our CAREGivers and Clients are 100% satisfied with Home Instead! Some of Teresa's greatest strengths are her compassion to help others, her ability to effectively communicate with others, problem-solving and having an empathetic disposition to client and CAREGiver alike.
A little about Teresa: I grew up in Long Island, New York before moving to Lexington, NC. I love to cook as often as I can! One of my biggest passions is animal rescue - especially dogs. I have a couple that I just couldn't part with that now have furever homes: Daphne and Be-be!
Fun Fact: You would never guess it, but Teresa is an avid video gamer!
Holly's Role: Holly first started working as a Home Instead Senior Care CAREGiver when we quickly discovered that she has not only the "heart of a CAREGiver" but the brain of an engineer. Because of this we knew that she would make an excellent 2nd staffer, alongside Teresa. With the great knowledge she has from being a CAREGiving she can put herself in our employee's shoes and make sure they are completely happy and confident with the schedules that they have, which ensures client satisfaction.
A little about Holly: I am happily married to my husband, Jeremy, and together we have two dogs (Lady and Lacey) and a cat (Dolly Purrton). While not physically close to our families, we spend a lot of time talking and cultivating those relationships. I, as well as my husband, are ministers and church play's a big part in our lives. When I'm not working at Home Instead or in the church, I enjoy spending downtime with my husband and celebrating friendships.
Fun Fact: Holly is an excellent and experienced jewelry maker!
Kim's Role: Kim is responsible for maintaining accurate records of all Home Instead Senior Care financial transactions. She is directly accountable for our billing and payroll processes and therefore available to answer your questions regarding either topic.
A little about Kim: I have been a bookkeeper for over 30 years. I was born and raised in Pennsylvania, but currently live here in Lexington. Lexington has been home to me for the past 9 years. My husband Greg and I have been married for 30 years with two sons, Andy and Jake, two rescue dogs, Scooter and Callie, and recently blessed with a granddaughter Hadley. During my free time I love to cook and be creative in the kitchen, as well as host an Air BNB along with my husband here in Lexington.
Fun Fact: Kim's father is Ty Stofflet "World's fastest softball pitcher." Kim was able to travel around the country and watch him play throughout her childhood.
Lex and Stella's Roll: As CARECats that have the lay of the land here in the office! They love to comfort a worried or stressed human visitor with a quick rub or snuggle and bring lots of joy to everybody they meet. It's hard to imagine a day without them here.
A little about Lex and Stella: We adore our Home Instead family and all the wonderful attention we get throughout each day. The best part is when we steal one of the lady's comfy office chairs or help them with an email or two.
Fun Fact: Lex and Stella are brother and sister and were adopted from a former client of Home Instead Senior Care. Please feel free to follow them on Instagram. - https://www.instagram.com/lex_and_stella/
"I am continually struck by the professionalism, high level of caring and exemplary caregivers that I have met from Home Instead. My mom couldn't live without them, and neither could I.