Read what other families in Tucson, AZ have to say about our Home Instead Senior Care® homecare services and CAREGivers :
"All of the caregivers who spent time with my 96-year-old mother were excellent, especially her primary caregiver. Sometimes Mom was grumpy or didn’t want to interact with anyone, but Ronie had creative ways to get her to talk and eat and feel like a valued person again. Ronie consistently went far above and beyond our expectations and made Mom’s waning years more enjoyable and worthwhile for her. Most importantly she cared for Mom with patience, compassion, and love. No amount of thanks can express how much we appreciate all the staff at Home Instead did for Mom. Mom passed peacefully Oct. 7 and her last days were made easier because of the outstanding care she had.
"I was very pleased with the service and the great attitude of all the staff I encountered.
"The level of care that was given to father and our family during my fathers battle with cancer was excellent. Scott (owner), Evie and caregiver were professional but more importantly caring. They were concerned about the needs of my father and helping my mother during this very difficult time. They involved my father in what he wanted for assistance and tailored their care to meet his request. I would highly recommend Home Instead to anyone needing their service.
"Home Instead was just fabulous for my mom. My mom is 83 and she had a nice person that came in and spent nice time with her. They got involved in activities which was nice. She tried to connect with my mom, which was fantastic. She came in three days consecutively for three hours. They got along together very well.
"This is a home care company that has offices throughout the United States.
The care they give is non-medical. They have certified, bonded, and insured caregivers who are well screened.
The first thing offered is a free no obligation care assessment by a care counselor.This is to assess what actual amount and level of care needed for the client.
After this assessment, they sit down with the family and/or client to discuss the options, costs, or cost coverage under certain benefit programs.
Usually caregivers are scheduled for 3 hour shifts with hourly rate. They do have available care 24/7.
The services offered include respite, short term recovery, assistance with daily living activities as bathing or dressing, and dementia/Alzheimer. They also offer companions,light housekeeping, and cooking meals. The caregivers can also transport and escort clients to doctors appointments or shopping. The office personnel seems quite knowledgeable and caring.
Because they have 24 hour services, they can also do overnight or short term stays for families who go on vacations or out of town.
This is a very good service for families or clients who want to stay at home rather then convalescent or assisted living.
"I recommend this group to many in my building and they have been very satisfied.
"Other than a simple miscommunication when we first got started with them. They have provided us with a great fitting companion for my mother. Her companion was able to go with th the flow during a kitchen reconstruction , and my mothers many rehab therapists that came and went after her fall. She still made sure Mom felt secure and healthy. They were always prompt and easy to deal with.
"Fantastic customer service. We called at around 5pm on a Saturday, desperate for overnight home care assistance that very night, and by 9pm a caregiver was meeting us at the door of my mother-in-law's apartment. The staff was incredibly helpful, dispatched the caregiver before we had even set up payment (I truly appreciated this level of trust), and remained flexible throughout that week as we decided on nearly a daily basis whether overnight supervision was needed. Home Instead provided the essential bridge we needed on the way to moving the client into a full-time memory care facility.
Your staff provided excellent care for Anne. You worked closely with us to provide caregivers in spite of the difficult scheduling requests and we greatly appreciate your entire team. I have already recommended you to my co-workers and will not hesitate to recommend you in the future. Thank you so much! - Micheal
Home Instead was just fabulous for my mom. My mom is 83 and she had a nice person that came in and spent nice time with her. They got involved in activities which was nice. She tried to connect with my mom, which was fantastic. She came in three days consecutively for three hours. They got along together very well. - LD1
Today is not too soon to tell you how much I appreciate everything your company has done for my Aunt...but especially the kindness shown to her by [your CAREGiver] Lydia. You may not remember this but in the 1960s there was a song that said "I love how you love me," by Bobby Vinton. When I lay Lydia in May, when I was visiting Aunt Eunice, and she said she loved her, my comment to Lydia "I love how you love Aunt Eunice". She is a tremendous asset to your firm and I just appreciate everything she's done, the kindness she's shown and her heart. I would hope that if I ever get in a situation where I need home health care, that I would have a provider just like Lydia. - David
Fantastic customer service. We called at around 5pm on a Saturday, desperate for overnight home care assistance that very night, and by 9pm a caregiver was meeting us at the door of my mother-in-law's apartment. The staff was incredibly helpful, dispatched the caregiver before we had even set up payment (I truly appreciated this level of trust), and remained flexible throughout that week as we decided on nearly a daily basis whether overnight supervision was needed. Home Instead provided the essential bridge we needed on the way to moving the client into a full-time memory care facility. - Caring 54
My dad’s been there since 2008 and although his health is declining, his care has been very good for the most part. I feel good about his quality of life now.
Home Instead's decision to maintain the same caregivers for my mom is a good call. Over time, we have noticed that they have grown fond of my mother and have been treating her as their family.
I am so grateful for having seen your company's advertisement, and for making the decision to call your company. We started using care services in June of 2012. In the months that we have been using your company my parents and I have less stress and better service than with any other company during the 10 month period. Every staff person at Home Instead that we have worked with has been pleasant, knowledgeable, friendly, and professional. I will gladly refer you company to others in the future - Ron
Dear Home Instead Staff,On behalf of my mother and myself, I would like to thank you for the excellent care and compassion we have received from your agency the last two years.I would especially like to express my gratitude for the kindness, expertise and professionalism of Georgina. She made a significant contribution to the well-being and happiness of my mother during the difficult time after my father's death and mother's move to Arizona to live in my home.I feel mother and I were blessed when your agency sent Georgina to our home.
- Sincerely, Jane
They have made it possible for my parents to live independently for another year. When I had a concern they addressed it immediately . Yes it's expensive but how do you measure what they provide? My parents have had more time at home - that makes them happy and it is their money. Words cannot express my gratitude for taking such good care of my Dorothy. Thank you! - Toni
We thank Home Instead for providing us very dependable and reputable caregiver service. We especially thank [your CAREGiver] for her loyalty, great personality and dedicated care. Should we ever need care services again in the future on a temporary basis or otherwise, we will contact Home Instead because of the relationship we have established. - Lillian and Donald
My parents have been using Home Instead for a few months and have been extremely happy. They really stepped up when my mom broke her hip and finally came home. Some of the helpers are great, the rest are superb, both in ability and demeanor. We have seen about 5 different helpers since this was on short notice, until we get one on a steady schedule. My mom is a little fussy but they have been unflinching and going way beyond our expectations. I'd even like to give kudos to two of the best. One young girl has only known English for 2 1/2 years and communicates better than most high school graduates. She is so professional that I'd recommend her to the white house staff, and yet so friendly. She chatted for a long time with my mom sharing stories of their youth while I left them alone to run errands. Another is a kindergarten teacher by week, Home Instead provider by weekend. She's the Johnny Bench of the bunch and handles anything thrown at her. She is both helpful physically and emotionally, and has a gifted understanding of human nature. The two managers have also given us a lot of attention, explaining everything patiently, and supporting their personnel by showing up with them on their first days here, providing training and whatever other reinforcement their employees need. - Client
Other than a simple miscommunication when we first got started with them. They have provided us with a great fitting companion for my mother. Her companion was able to go with th the flow during a kitchen reconstruction , and my mothers many rehab therapists that came and went after her fall. She still made sure Mom felt secure and healthy. They were always prompt and easy to deal with. - DesertK
Working at Home Instead is a wonderful experience. While I respect you as my employer, everyone feels like family to me. You always tell me how much I am appreciated. I appreciate all of you as well.
The support staff you oversee are wonderful, compassionate, caring and supportive individuals/team members who genuinely do whatever possible to assistance in any way they can...You all makeup a strong dynamic team and make being a part of the Home Instead team wonderful. With appreciation and gratitude
To all the wonderful women who spent time and friendship with my grandmother, Dorothy: Thank you for all your help and kindness taking care of dot. You gave me much peace of mind, and I truly appreciate the work you do.
From my introduction...through this past Friday morning, October 15, 2010, with my assigned caregiver...my experience with Home Instead, Tucson has been wonderful! It was so very reassuring to know that throughout this period my homecare needs would be met by your agency staff. I am most grateful for the help received and the kindness, courtesy, and understanding offered to me over these weeks of need and change...In summary, my association with Home Instead Senior Care has been a new and valuable experience for me - having to rely on other for daily care after years of going it solo - with very happy results...Today I wish to express my sincere thanks for the timely help and support of all members of your agency who have been involved in my care over the past weeks. A job well done!
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