"I am continually struck by the professionalism, high level of caring and exemplary caregivers that I have met from Home Instead. My mom couldn't live without them, and neither could I.
Scott and Kathy Ehrsam, RN, Home Instead Senior Care Tucson co-owners
For more than 19 years, Home Instead Senior Care in Tucson has grown and established itself as the leading non-medical provider for the Old Pueblo. Focused on the promise of peace of mind, Scott and Kathy have dedicated themselves to living out the mission of Home Instead - making it a personal experience that their wonderful clients can count on.
The Home Instead Senior Care - Tucson Team is a special blend of caring, intelligent and insightful people who are focused on providing the best quality care possible for your family needed. Take a look at the highly qualified, compassionate people involved in our Tucson team so that you can make a better decision about your loved one's future.
joined us in 2009 as a CAREGiver after several years as an independent business
owner in home services. Her acumen for
not only providing excellent care, but an innate ability to understand and
respond to client needs, became very apparent.
She further demonstrated her talent as a CARECounselor, mentoring and
supervising other CAREGivers. She went
on to be a Client Care Manager, managing the care and the client relationship
throughout the association. As Director
of Client Care, she lead the entire team of Client Care Managers and
CARECounselors in assuring excellent service to our clients and guidance and
support for our CAREGivers. Now Evie is
able to lend her leadership to the entire administrative staff. Evie’s passion for excellence shines through.
Providing well-trained CAREGivers is crucial to the Home Instead Senior
Care mission of offering superior client service. Tormay plays such a
critical role in achieving this objective. She possesses a Masters
degree in Education from the University of Arizona, as well as nearly
thirty years of training and education experience. Prior to joining Home
Instead Senior Care in 2005, Tormay had spent seven years at the
Alzheimer's Association in Tucson, where she was the Regional Director
of Programs and Services. "Our training curriculum is industry leading
and second to none. Needless to say, we believe we have the single best
person available to ensure that we have the best trained non-medical
CAREGivers in Tucson," stated Scott.
Bonnie joined us in March of 2003. At that time there was just two admin staff including her, and about 30-40 CAREGivers. Now there are 17 admin staff and well over 200 CAREGivers. Bonnie is the backbone of what gives Home Instead Senior Care the
ability to consistently exceed our client's expectations. Efficient
scheduling, making perfect matches between clients and CAREGivers, and
reacting quickly to staffing requests are what separates Home Instead
Senior Care from other competing services. "We put ourselves into our
client's shoes and we know these things are very important. It requires
more effort, but it's often the difference between acceptable and
exceptional. We strive to be exceptional," Bonnie proudly stated.
We were thrilled when Tina joined us in January of 2014. Having spent
the most recent ten years of her career in a variety of positions in the
Continuing Care Community side of the senior care industry, Tina was
looking for an opportunity to not only be involved in allowing seniors
to age in place in the place they call home, but was looking for a
“home” herself. Having worked in a national corporate environment, she
was truly seeking something more personal. “Home Instead was exactly
what I was looking for”, states Tina. “It’s obvious that this is much
more than a job for everyone on staff. They truly care about their
clients and the other employees. I truly believe in this service, so
it’s easy for me to share my enthusiasm with the community”.
Becky comes to us with a great blend of professional experience. Not
only does Becky have a background in marketing, but she also has
experience as a Social Worker and patient advocate. Becky was seeking
an opportunity to represent a company that she felt not only confident
in, but proud of the level of quality of services offered. She also
wanted the chance to develop relationships within the community and feel
a sense of satisfaction knowing that the care offered had a profoundly
positive effect on the clientele and their families. Becky joined the
Home Instead Senior Care team in August of 2006. “We are so pleased to
have Becky. She is the perfect blend of enthusiasm and compassion,”
said Owner, Scott Ehrsam
Jen became a CAREGiver for Home Instead in June of 2007, after an
exceptional career in a variety of customer service positions. Jen
continued to prove her competence as a CARECounselor, Client Care
Coordinator and now as a Client Care Manager. She is extremely
intuitive about the needs of both clients and CAREGivers. The
CAREGivers truly appreciate her support and feed off of her enthusiasm.
“I love what I do!” Jen has often been heard saying. We love what she
DeAnna joined us in September 2013 as a CAREGiver. She came to us from a
unique circumstance, in that she had been using Home Instead Senior
Care in Joplin, MO to care for her mother after her father had been
tragically lost in the F5 tornado that devastated the town on 2011. She
threw her heart into caregiving and it quickly became clear that her
passion for helping others was second to none. She was elevated to
CARECounselor in early 2014 and we quickly added the responsibilities of
recruiting and retaining excellent CAREGivers like herself. “Her
enthusiasm for being a CAREGiver and for Home Instead is infectious”,
stated owner Scott Ehrsam. “She treats the other CAREGivers like family
and truly cares for their needs.”
We have the good fortune that the man Judi was marrying was relocating
to Tucson. Judi came to us in the summer of 2009 from a Home Instead
Senior Care office in Hemet, California. Her experience in Hemet, along
with her innate administrative talent, makes her a key figure in
ensuring that the office is operating efficiently and effectively. Her
soothing tone and calm demeanor also makes her a fantastic Executive
Kandace proved herself an outstanding CAREGiver for Home Instead in
September of 2011. Her steady hand in dealing with some very difficult
client situations gave us great confidence in inviting her to join the
office staff as a Staffing Assistant in September of 2012. Kandace is
very organized and efficient, highly valued traits in coordinating the
schedules of hundreds of clients and CAREGivers. That steady hand
reveals itself almost daily in handling the urgent staffing issues we
face every day.
“Kandace brings a dry wit along with her calm demeanor which we’ve all
come to appreciate. You can’t help but feel she’s ‘got it covered’,
figuratively and literally”, said Scott Kandace was promoted to Staffing Coordinator in summer of 2014.
Cindy was an exceptional CAREGiver from the time that she joined us in
November of 2004. She was also a foundational member of the group that
developed the CARECounselor program. Cindy served as a CARECounselor
for a couple of years offering her the opportunity to work more closely
with the office staff. It quickly became apparent that Cindy was gifted
with exceptional organizational skills and detail orientation. She
made the switch to full time Recruiting and Retention Assistant in the
fall of 2010 and has done a heroic job of bringing order to all
administrative functions surrounding the effort to find and keep the
very best CAREGivers.
During the 16 years that we have been in
business we have never been so well prepared to handle all of the
staffing requirements that arise outside of “normal” business hours.
Carole is on duty from the time the office staff leaves in the evening
until they return the following morning. Working along side Becky, our
After Hour Client Care Coordinator, this dynamic duo is prepared to
handle whatever comes our way. Carole has an extensive background in
customer service in the insurance industry as well as working as a
caregiver prior to joining Home Instead in October 2009. We have a 24/7
business, and we are able to manage it better than anyone in our
industry thanks to Carole and Becky.
Joanne joined Home Instead as a CAREGiver in
January 2009. Like many of our CAREGivers, Joanne had a wealth of
diverse experience prior to becoming a CAREGiver. In Joanne’s case we
tapped into her office experience to assist us with processing payroll
which consists of gathering the hours reported daily by our more than
200 CAREGivers serving our nearly 200 clients. Accuracy is of course a
top priority. Joanne’s experience in the office as well as being a
CAREGiver is a great asset in this regard. Joanne still provides care
to a client she has served for a couple of years. “Those special
relationships are just too difficult to walk away from. I’m fortunate
to be able to keep that and help in the office as well,” stated Joanne.
Emily joined Home Instead as a CAREGiver in November of 2013. She exhibited all of the attributes we seek in great CAREGivers right from the beginning. She is highly dependable, reliable, compassionate, caring and very thorough. She represented Home Instead so well, we wanted her to pass on her wisdom and approach to caregiving with the other CAREGivers, so we promoted her to CARECounselor in mid-2014. She does such a great job supporting, educating and connecting with CAREGivers. She sets a fine example to emulate. CAREGivers feel very confident and competent with Emily by their side.
Marlo became a CARECounselor in early 2012. Marolo's calm and steady demeanor is a
great asset as she deals with the myriad of situations our CAREGivers
face on a daily basis. She is such a great combination of passion for
serving others, compassion for our clients, and professional caregiving
that she represents an ideal model for our CAREGivers. “Making sure our
CAREGivers are well prepared for their clients and making them feel
connected and appreciated really energizes me every day”, said Marlo.
Owner Scott stated, ”Marlo embodies everything we wish our CAREGivers to
emulate. She is a terrific addition to the team. “Having ‘been there, done that’, Marlo adds a richness to CAREGiver support that you simply can’t get from a book”.
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