Every month we like to honor those individuals on our team who contribute a little extra, even beyond the normal exceptional service all our CAREGivers provide. Return frequently to see who is every month's new CAREGiver of the Month!
“Sweet, caring, and reliable”, are the words that Tabitha, our Staffing Coordinator, chooses when asked about our CG of the Month, Amber Lukas. Amber came to us late last year when her job search led her to our door. She has always had an interest in the healthcare field and wants to someday follow in her family’s footsteps by becoming a nurse (not just one or two family members, but most of her female relatives are nurses).
When asked why she loves what she does, she states, “I like to make elderly people happy. The little things, like putting nail polish on them, makes them smile.” She loves their smiles and laughter. Since her first day working at Home Instead, she has seen the changes in herself and in her clients. She knows that she has changed for the positive. Her clients, however, have changed in both ways, some getting better – stronger – with her help, while others have declined in their abilities. “Put yourself in their shoes,” she guides, “you become their arms and legs and you have to know that you are making a difference in their lives.”
Jen, our Director of Client Care, gives a heartfelt testimony about Amber, “Amber is amazing! She has a heart of gold and works so hard to do the right thing. She always wants the best for her clients and gives them 110%. She always has a smile and is always open to any new thoughts or ideas that will help her be better with her clients. She is a fantastic person to work with.” Within the 110%, DeAnna, our Engagement and Retention Coordinator, tells us that, “Amber is always reading up on Parkinson’s, Alzheimer’s, etc. She loves being a CG, it is so rewarding to her.”
Amber’s love for her clients shows through all the time. However, she says that, “even on those days, when it is hard to get up and go to your job, you have to put your mind to it, put a smile on your face, and be yourself. It takes dedication and perseverance. Some clients are in tough situations, maybe declining, so it is important for you to stay positive, have faith, and make them more comfortable.” She goes on to say, “Build trust, get to know them, and have lots of compassion.” She reiterates her words, “Always remember that you are making a difference.”
As a company, one of our goals in to make a difference in the lives we touch. We are proud to have Amber as one of those ‘difference-makers’. Way-To- Go-Amber!
Our May CAREGiver of the Month is a treasure that was found at a Brookline Job Fair. Denise Lefkowitz was looking to transition her career from the retail world into the healthcare field. She has a dream and passion to become a nurse and thought that Home Instead would be a good stepping stone into this field. Of her first week of training she says, “I knew I had made the right decision. Everyone was so organized and especially welcoming.” Home Instead truly gained a gem when Denise came on-board in June of 2015.
Tabitha, our Staffing Coordinator, actually had the opportunity to work with Denise when Tabitha transitioned into the office from CAREGiving, “I had the privilege to work with Denise when I ‘handed over’ one of my clients to her. I was sad to let go but Denise took over, and seeing her first hand – I was just super impressed by her. She is what I would consider to be a 10-Star CAREGiver!” Since being in the office on the Staffing Team, Tabitha has seen Denise on a different level, “She is a go getter and is always there when we need her. She knows her limitations, yet she still continues to go above and beyond our expectations. Can’t thank her enough for all that she does and continues to do. To have the opportunity to work with such an intriguing woman as Denise is absolutely a pure honor.”
Denise tells a heartfelt story about a particularly lovely client that she had who actually helped Denise understand deep in her soul why she became a CAREGiver … to Serve. Unintentionally, this very special client taught Denise how to deal with someone in their home. In her many classes on her journey to become a nurse, Denise has learned many ‘text-book’ ways to – for example – give a shower. She boldly states, “Throw out the text-book on showering! My sweet client was very nervous with showering, so she unknowingly taught me how to adjust my ways according to each person’s personality. I just hope I made difference in her life.” (Yes, Denise, you were an important part of her life!) Denise still feels the heartbreak of losing this lovely lady.
Jen, our Director of Client Care, had a recent experience that makes Denise stand-out amongCAREGivers, “There was an issue one night where the night shift CAREGiver did not show up to the shift. Denise, who had been on shift since 3pm, graciously offered to stay until 5am the next morning when we were able to get another CAREGiver there. Denise just goes above and beyond without a complaint and steps up to the plate in every direction.”
Carole, our After Hours Staffing Manager, echoes the thoughts and feelings of Jen, and all of the other staff here, “Denise is amazing! She is always dependable, goes above and beyond in everything she does. She is very clear and precise in her updates on clients and really shows a great deal of caring and compassion for every client she is with.”
Denise has been with many Home Instead clients and shares this advice with others who have a passion for caregiving – or maybe this advice would better serve those who are not quite sure of their desire to be in the caregiving field, “Caregiving is not the easiest job in the world, you need to do a lot of soul searching and it’s not something to go into lightly.” She continues her advice by saying, “Ask Questions!”
In her down-time, Denise loves to sing and participate in karaoke. She loves to hang out with friends and has a zest for learning. She admits to ‘playing the piano badly’ and she is thankful to have special people in her life.
Marlo, one of our CARECounselors, shares that, “Denise is an awesome CAREGiver and has taken on some pretty difficult short-term clients without complaint, coming away with lots of experience. She's a real credit to the company”. DeAnna, our Recruitment and Retention Coordinator restates what has been the general thoughts of all of us, “She is truly one of the most loving woman I am honored to know.”
Denise thoughtfully gives another recommendation to all CAREGivers, “Don’t change your own personality to satisfy a client. You stick to your personality and beliefs. Be yourself. If for some reason the client doesn’t like you, then – as I’ve been told – ‘you can’t please everyone all of the time’.”It is unanimous here at Home Instead that Denise’s personality is that of Awesomeness! We are more than blessed to have her in our family of CAREGivers, and we know that the clients that she serves will be blessed to know her as well!
CAREGiver of the Month – April
CAREGiver of the Month – February
CAREGiver of the Month – January
Home Instead offers free monthly newsletters with tips and advice for caregivers of elderly loved ones.