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CAREGiver of the Month

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​ ​Home Instead Caregiver

A tradition of great caregiving means that we take care of our own as well as we take care you and your family. 

Home Instead, Inc.  recognizes regional CAREGivers of the Year and one special CAREGiver who shows exceptional dedication is the recipient of the national award — The Mary Steibel CAREGiverSM of the Year Award.

This program inspires CAREGivers to strive for excellence. It creates a sense of pride and rewards their hard work, compassionate care and service to others.

Jordon - February 2020 CAREGiver of the Month

Jordon - February 2020 CAREGiver of the Month

​Here is our February CAREGiver of the month, Jordon! Jordon is known for being outgoing, dependable, and always knowing what her client needs. She exemplifies the true qualities of a CAREGiver! Thank you for sharing your talents with us, we love you Jordon!

Ivianna - January 2019 CAREGiver of the Month

Ivianna - January 2019 CAREGiver of the Month

​Congrats to our January CAREGiver of the month, Ivianna! We love you!

Selena Drunert - November 2019 CAREGiver of the Month

Selena Drunert - November 2019 CAREGiver of the Month

​In January of 2018, we welcomed a CAREGiver who was looking for work that would accommodate her student-schedule, but she wanted something that would be fulfilling as well.  Selena walked through our doors and became the favorite of many clients and staff.

“Selena is very outgoing and will go above and beyond for the clients she has,” States Jen Taylor, Director of Client Care, “I spoke to a new client’s daughter once and she wanted to know the age of the CAREGiver before we did the meet and greet with her mom.  The daughter thought the CAREGiver (Selena) was too young but was willing to meet her. Selena ended up being the perfect fit and the family is so grateful that the client’s daughter chose to meet her that day. She has been a Godsend for the client, who is very difficult to understand. Selena has not had easy clients and she handles each-and-every one of them with so much love and care. She always has a positive attitude and a smile to share with everyone.”

“My father struggled with Cancer for 15 years,” shares Selena, “and I always did my best to be adaptive, understanding, and leave my emotions at the door in order to lift his spirits and keep him comfortable.  His imperturbable attitude towards his ailment and my evolution throughout the years has helped me become the caregiver I am today.”  She continues, “I always have a bit of fear upon entering a new client’s home. It's your job to make an impression, maintain boundaries, and deliver a level of care that both puts them at ease and opens the door for trust and respect.  First impressions are critical!  Also, when working with a more difficult client, it's important to maintain composure and emotions when they exhibit a behavior that can be challenging. You must have a strong sense of self.  John Lennon said best, "All You Need is Love" and I do my best to love my clients unconditionally when they are at their worst.”

Selena shares some positive things about this job, “I have cried when a client has said, "Im sorry" after a difficult episode.  I have also cried when I client had to end services and told me she loved me. Growing with a client and establishing a trusting, fruitful relationship is the best feeling in the world. Our senior community has so much to give, and we always have an opportunity to learn with each person we’re in contact with. I have personally learned how to cook and bake from one of my clients; my husband undoubtedly thanks her.

Becky, a Director of Client Care, shares that on intro’s, Selena was on time, in dress code, and had come prepared by having read the care plan.  “Everything our CAREGivers should do but don’t always.”  DeAnna, our CAREGiver Engagement Manager, boasts, “Selena goes above in beyond not just for her clients. She also helps women struggling in our community. She is active with her church and is a devoted wife and mother.”

When asked for her ‘Words of Wisdom’, Selena gives her heart in her response, “Treat them as if they're your own parents and remember to always respect your Elders!  Everyday there is opportunity to learn and grow.  Challenge yourself to be better than the day before. And no matter what, smile:) They are contagious, after all!  I have grown so much since my first interview with Deanna back in Dec 2017. I had just gotten married; found out during training week that I was pregnant; had my little boy in Sept 2018; and had my father pass away from Cancer in January 2019.  All these experiences have matured me and challenged me to grow alongside my clients.  I am grateful I chose this organization to accompany me on my journey and look forward to many more wonderful experiences in the future!  

We are grateful that you chose to work at Home Instead Senior Care also, Selena!  You exude our Guiding Principles … especially the first one ~DO ALL THINGS IN LOVE~.  Thank you for being so special to your clients and to all of us.

Ronald Stoudt - October 2019 CAREGiver of the Month

Ronald Stoudt - October 2019 CAREGiver of the Month

​October’s CAREGiver of the month is a fantastic person who came to us in December of 2015 after seeing commercials on TV and finding our website.  Ronald Stoudt has endeared himself to his clients and to all of us here at Home Instead.

Evie, Executive Director, gives her accolades, “Ron is a fantastic caregiver! I have received many complements from his clients and their loved ones over the years regarding the care and support he has provided. Ron has stepped up numerous times to assist us with staffing challenges when his circumstances have allowed.”  She continues sharing her heart, “I personally enjoy Ron’s sense of humor, playful nature, and his ability to be extremely candid when necessary. Thank you, Ron, for your dedication and awesomeness!”

Ron shares the reasons he joined our Home Instead Family, “With my experience in caring for seniors, I wanted to be in this field.  I had previous experience working with seniors at an assisted living facility, as well as volunteering with senior citizens through organizations and companies that I have worked for in the past.”

DeAnna, CAREGiver Experience Manager, tells us, “Ron is so passionate about his clients. Very proactive and engages with a sense of kindness that makes his clients feel genuinely cared for. He is a true asset to our team.”

Ron shares a challenging aspect of this job, something that many of us feel but may not know how to express, “It can be challenging getting to know the clients and learning what they need.  Making them feel comfortable in all situations and keeping their dignity intact in awkward situations.”  In the same breath he continues, “Developing relationships with my clients; knowing that I give them respect and them knowing that they can trust and depend on me.  These are some of the most rewarding parts of this job.”

Janet speaks for herself and the entire Staffing Team, “Ron has a good heart and is always willing to help cover additional shifts when he is able. He leaves a good impression on his clients. He always wants the best for his clients, and it shows that he really cares.”  

“I have been very fortunate to have such wonderful clients who have made me feel like family.  This makes me enjoy my job without feeling like it was a job,” Shares Ron.  He continues by giving his words of wisdom, “The Golden Rule.  Treat others as you would like to be treated.  Be adaptable, patient and be willing to think outside-the-box.”

Ron, you are an amazing and versatile person who has shown us time and time again that you not only have a ‘job’ with us, but you have a home with us.  You truly Live Home Instead every day and in every way.  We are very proud to have you in our Home Instead Family!

Judy Jones - September 2019 CAREGiver of the Month

Judy Jones - September 2019 CAREGiver of the Month

​Our September CAREGiver of the Month is someone who is held in high regard by clients, their families, and our staff.  Judy Jones came to us in August of 2012 with the direction of Jessie Pergrin, RN who was a Professor at the U of A.  Judy also knew Tormay Newman, our Director of Education at the time.  Those three ladies, as well as our own Nancy Barnwell, worked closely together at the Alzheimer’s Association.  Judy was a natural fit into the Home Instead culture and working with seniors.  “Before Home Instead, I was also a caregiver for my father, mother, and grandmother, so I came in with lots of experience,” says Judy.  “I am so grateful that it worked out being hired with Home Instead.”

“Judy has a special gift in handling clients with any form, or severity, of dementia,” Says Cindy, Payroll Administrator, “Her calm redirection is a talent not many people have. I feel very privileged to have been the one to interview and hire her seven years ago and I knew from the beginning that she would fit beautifully with our team.”

Judy shares her thoughts on her tough clients as well as the rewards, “Every client is different and they don’t like getting old.  So I try to keep them as independent as possible and help them with kindness and positivity.”  She continues, “I feel rewarded when my client lights up when I come into the room.”

“Her clients appreciate her in so many ways.” Evie, our Executive Director shares a specific story, “Earlier this week I had called to let a client’s daughter know that her regular CAREGiver had an emergency, so Judy would be covering the shift.  I could hear the relief in the daughter’s voice as she told me that Judy was just amazing with her mom.  Thank you Judy for endearing yourself to your clients and their families!”

“Judy readily accepts shifts, many times same-day last-minute shifts,” the Staffing Team shares, “She is accommodating to client’s schedules and willingly works with clients and Staffing to ‘get-the-job-done’.”

In being with the Alzheimer’s Association and with Home Instead Senior Care for so many years, Judy has worked alongside many people.  She shares, “Caregivers have their own knowledge that they can use at difficult times.  They also have the amazing Home Instead office to support them when needed.  There is great up-to-date training and amazing staff that are always there to help.”

“Many thanks for all that the office does for all the caregivers,” Judy says, “I was so surprised at the appreciation toward me an am still speechless over all.  I am lucky to have so much education with Alzheimer's, family dynamics and other senior problems.”

We are the lucky ones, Judy!  Home Instead Senior Care and all of the clients you have worked with, and those that you will bless with your care in the future, thank you.  Your loving care for the people you serve is what we all strive to emulate!

Joyce Tindell - August 2019 CAREGiver of the Month

Joyce Tindell - August 2019 CAREGiver of the Month

​There have been many CAREGivers come and go through our doors, but one especially has remained faithful to Home Instead Senior Care, and to the owner, Scott Ehrsam.  In April of 1998 Joyce walked through those doors and has become a permanent resident.  “I feel like she is such a part of this institution,” says Scott, Owner of the Tucson Home Instead Senior Care, “I want to thank Joyce for all of her Great Service over the years!”

“I had been working in the housekeeping department at Sears when I injured my leg and had to quit,” recalls Joyce, “I saw an ad for Home Instead Senior Care, and applied.  I had been in the nursing field over 20 years, along with some private duty nursing, so I thought this might be a good thing.”  Twenty-One years and counting says quite a bit!

Jo, our sweet Receptionist, says, “Joyce’s sense of humor, easy smile, and ready hand make her a favorite with her clients, and with the staff too!”  It is true that Joyce has had both very appreciative clients and very difficult clients over the years, but she shares, “For me the challenging part is to remember that most of the time my client is not angry or upset ‘at me’, just venting about their situation.  My clients are usually happy to have me there to help them.  Many just don’t have anyone else to talk to, so I am there to listen.”

“Joyce’s dedication, loyalty and passion to care for people shows in everything she does,” declares Becky, one of our Directors of Client Care, “She is absolutely amazing and it is an honor to work with her!”  Nancy Barnwell, our Ambassador of Appreciation and fellow long-standing Home Instead employee, gives Joyce her warm, personal praises, “Joyce, you are one-of-a-kind and I feel that YOU ARE Home Instead Senior Care!  I have loved working with you over the years!”

We asked Joyce to elaborate on some of her ‘technics’ that help her through those tough clients, she shares this advice, “I pray for my clients before going to see them.  This always helps me to see them as God sees them.”  She continues, “I give them choices, like what to wear for the day, or what they’d like to do.  And please never call your clients baby names or talk to them like children!  They are grown people!”  Joyce concludes with an important thought, “Kindness is always the way to go!”

Every one of the staff here at Home Instead (with the exception of Scott), has “grown up” with Joyce.  Joyce has been a CAREGiver to look up to and an Employee to be an example to share with new CAREGivers through the years.  For all of us here, it has been – and will continue to be – an honor to work with Joyce.  She is an Inspiration to each of us, and she truly is GREAT in our eyes!

Brenda Samson - July 2019 CAREGiver of the Month

Brenda Samson - July 2019 CAREGiver of the Month

​December 2017 saw a wonderful CAREGiver named Brenda joining our Home Instead Team.  She came to us after earning her wings taking care of her mother through seven years of dementia until she passed.  “Without knowing it, she is still teaching lessons that are useful to me today,” states Brenda.  “I had been out of the workforce during that time and I wanted to go back to work.”  She continues, “I looked online and thought that Home Instead Senior Care was something I could do.”

Director of Client Care, Jen gives these words of encouragement to (and about) Brenda, “Where do I begin?  Brenda is amazing!  She always steps up to the plate when needed.  She has such a gentle way about her that is calming to everyone.  We are so lucky to have Brenda in the Home Instead Family.”

“If I look back at each experience that I’ve had, as far as caring for people,” considers Brenda, “they have led me to where I am now.  I was a CNA for a lot of years as well as having family members with dementia, stroke, diabetes, and on hospice.”  Brenda gives her Words of Wisdom to her fellow CAREGivers, “We’re all human beings and not one of us is alike or perfect.  Remember that we are a guest in their home.  Sometimes just listening can make a world of difference.”

Judi, our Executive Assistant, says, “We are so blessed to have Brenda as one of our Rock Star CAREGivers!”  Janet, Staffing Coordinator, echoes by staying, “Brenda is so sweet and awesome!”  Jo, our always-smiling Receptionist gives bubbling accolades, “Brenda has such a loving smile and gentle way that endears her to her clients and to the rest of the Home Instead Family.”

“It is hard to say what the most rewarding thing is,” ponders Brenda, “because I get so much from each person I’m able to meet.  Maybe to know that you’ve made them feel okay for that time that you are with them.  I have a good foundation in faith and I’m always asking for wisdom, discernment, and kindness    in my life.”  She continues with thoughts that she uses with her clients, “Listening and finding out as much as you can to be able to help the client and other CAREGivers.  Each of us has gifts to give, don’t be afraid to share.  Support each other the best way you know how.”

Emily, DeAnna, and the rest of the Home Instead Team, share the same thoughts that Brenda is an amazing CAREGiver and an amazing lady.  We are all in agreement that Brenda’s kindness and caring is the embodiment of Home Instead Senior Care and she is a blessing to our company and our clients!  Thank you Brenda for being YOU!

Margaret Odom - June 2019 CAREGiver of the Month

Margaret Odom - June 2019 CAREGiver of the Month

​Our June CAREGiver of the Month, Margaret, came to us out of sad circumstances.  When her husband, James, was diagnosed with cancer, he gave her his last wishes.  He wanted her to sell home, land, and car and move to Tucson where their son lived.  James passed in the fall of 2013 and in 2014 she did as he had asked.  Once settled in her Tucson home, Margaret became bored just sitting around.  Her friend told her about ‘this great place to work: Home Instead Senior Care’.  “After thinking about it for several days,” Margaret reflects, “I made the phone call and a wonderful lady, (DeAnna, who I now call my friend) set me up with an interview.  It was the best decision I ever made!”

DeAnna, our Recruitment and Retention Coordinator, gets so excited when talking about Margaret, “Margaret is one of the neatest go-to-gals! She accepts shifts with smiles and she always delivers the best communication when it comes to reporting about her clients. She isn’t afraid to say no and embraces anything handed her way. I wish I could siphon out some of her energy!”

Jo, our Receptionist, gives heart-felt kudos, “Margaret is one of my favorite people!  That electric smile of hers is her usual, sweet presentation whenever she comes into the office.  She is the warmest person and I enjoy her very much. I imagine her clients gravitate to her as much as I do. She is the perfect person to be caregiver of the month and she is really what great looks like!”

“Like all teenagers in my era, there were no paying jobs,” Margaret recalls, “Just about the only thing was babysitting your sibling or the neighborhood children.  The first real job I had was at a Daycare, caring for infants and toddlers.  This was a wonderful caring experience.”

Jen, our Director of Client Care, shares her admiration of Margaret, “She is great with her client Peggy and always … no matter what client she is with … has a smile to share.  Her laugh is infectious!”

“My personal challenge is getting to know new clients.  Their life, their personality, their care plan and their family.” Margaret shares, “There are three Words of Wisdom that I think every CAREGiver should know and repeat every day:  Patience (for obvious reasons), Understanding (understand their care and what their life was like before the got sick, and Gratefulness (knowing that you have helped someone to have quality of life).”  Margaret also shares the personal thought, having just lost a long-time client, “Every CAREGiver gets close to their client in some way, at some point.  You become part of their family.  Grieve with them.”  She continues, “When you walk into the Home Instead building, it is always warm and upbeat with laughter all around.  It is always like a family gathering.”

“I love the way Margaret engages with each client,” States Belinda, one of our CARECounselors, “She presents herself in a professional manner at all times and always has a beautiful smile. Margaret is very detailed in each client’s care plan. She makes sure that she completes every task just the way her client wants and does her best in everything she does. Her clients appreciate her and know that she is genuine. Her communication with staff is clear and exact. Margaret is a caregiver who listens to her client and makes him/her feel that she is there for only them. She does not ask for much attention and is self-reliant on what needs to be done. She is a great representation of Home Instead. Thank you Margaret!

Belinda summed up the way everyone feels about Margaret …. She is a Great Representation of Home Instead!  Thank you Margaret for moving to Tucson!

Debra Hutchins - May 2019 CAREGiver of the Month

Debra Hutchins - May 2019 CAREGiver of the Month

​When our May CAREGiver of the Month was asked what led her to Home Instead, she replied, “I had been searching for a place to work where I could help the elderly. Home Instead really stood out to me. After reading everything about Home Instead, I decided that was the company I wanted to work for.”

Debra Hutchins found Home Instead and has been blessing us and our clients since she began in early January of this year.  Debra has had to deal with many heartaches in the past few years, but those heartaches have turned into a giving heart for the clients that she has worked with in the last five months.  She shares, “I took care of my grandma who had heart problems. I was with her until she passed away. I took care of my sister who has a severe brain injury and also has liver disease, and she is now on Hospice Care. I helped take care of my mom who passed away 5 years ago from Parkinson's disease. Since that time, I took care of my dad who passed away from cancer a few months ago.”

DeAnna, our Manager of CAREGiver Experience, says, “Debra is so amazing!  I believe she is what angels look like in Heaven. She is so warmhearted with her clients and other CAREGivers on the team. She is always eager to say “How are you doing” – and mean it. I am not surprised that she was chosen CGOM.

“I nominated Debra because she inspires me”, States Jen, our Director of Client Care, “She is going through personal struggles and shares them with you as though it's just a part of her day. She will go wherever she is needed and gives her clients 110%. I had a recent experience with her where there were extreme concerns with her client and she and I were on the phone nearly every 30 min. I had a conference call with the family and then all of us were back and forth. The entire time, the Debra remained calm and did such an amazing job. I put my faith and trust in Debra and knew that if she felt unsafe, she would let me know to come immediately. She was dealing with a couple, and one was behaving erratically and locked in a bedroom and the other was with Debra. At one point, still being concerned about the situation, Debra even offered to do the overnight shift with the clients. She always has a smile and a laugh to share with you.”

Jo, our beloved Receptionist, agrees, “I have heard good good stories about Debra with her cool head in very challenging situations.  I admire her gentle presence in our clients’ lives, which is very reassuring.”

“What I find the most challenging for myself, is to ‘not taking things personally’,” admits Debra.  Her Words of Wisdom on this topic, “When you have a challenging client, learn not to take it personally.  This is something that was difficult for me, but each day it does get a little easier.”

Janet V, Staffing Coordinator, says, “Debra is one-of-a-kind.  I love how strong and confident she is.  She goes above and beyond and our clients are lucky to have her.  I am so glad she is part of our Home Instead Team.”

Debra shares that the most rewarding aspect of this job is, “Knowing that I am making a difference in my clients’ lives.  I love hearing their stories, seeing them smile, and making things easier for them when I know they are having a hard time.”  She continues, “I have always loved helping people. I am so happy that my job allows me to do that. My experiences at Home Instead Senior Care have been great and I am learning so much. I have made some wonderful friends and my co-workers are always so helpful.”

Some of the words of the Home Instead Senior Care Staff include Amazing, Great, SuperStar, and Dedicated.  This adds up to “CAREGiver of the Month”!  And we are so very proud and blessed to claim Debra as one of our own!

Martha Menta - April 2019 CAREGiver of the Month

Martha Menta - April 2019 CAREGiver of the Month

​Martha began with Home Instead Senior Care in Tucson in February of 2016, but her life of caregiving began when she was only five years old.  She shares her beginnings with us, “My father developed rheumatoid arthritis when I was two, when we lived in Scottsbluff, Nebraska.  At his Doctor’s advice, he moved the family to a warmer climate -- Yuma, Arizona.  Of the six children, I was always picked to rub his feet.  Then neighbors and friends would call and send for me to help them with their ailments.  As a teen, I sat with several friend's parents who were suffering with cancer- I was always ready to comfort/laugh/listen.  One family even called me to do hair and makeup for their daughter who had passed away, and of course I was there.”  Martha continues her Caregiving story, “I worked exclusively in hospice for a few years, then decided to move home to Yuma, and wanted to work in a different field of caregiving, and that's where I started at HISC, eventually transferring back to Tucson.”

One of our CARECounselors, Belinda, states, “Martha is the kind of CAREGiver who gives more of herself and does it in a manner that does not bring attention to herself.  She is professional, caring, and goes beyond what is expected of her to make her clients comfortable and content.  She is very quiet in her demeanor and knows how to approach each client.  She meets each client where their needs are.”  Belinda continues, “Martha has great communication in notifying staff of any changes to her clients care plan.  She’s a true team player who is willing to do what is needed in the moment.  Thank you Martha for being so awesome!”

Marlo, another CARECounselor who works closely with Martha, emphatically states, “She wins you over immediately with her warm smile and air of confidence.  She is very good with her clients and they all really like her.  She follows procedures, reports on the Portal, and is concise in knowing what we need to hear.  She’s in uniform and has embraced the whole concept of Home Instead.  She’s what ‘Great’ looks like!”

Martha shares her thoughts on her more challenging shifts, “I expect the clients to have physical or mental challenges; but I believe that most challenges can exist because of a lack of communication among co-workers, especially in homes with 24/7 care.”  She gives advice to everyone, “Ask for help - communicate with the office staff - some situations may require additional hands or words of wisdom.  And don't be afraid to laugh! It's a great stress reliever!”

“Martha’s smile says it all!  She is always smiling and confident when she comes into the office and she is fun to be around.  I can just imagine enjoying my day with her if she were coming to care for me.  She is one of Home Instead’s jewels!”   Exclaims Jo, our Receptionist (and Specialist at First Impressions).

Jen, Director of Client Care, echoes the statements of the other field team members, “Martha goes above and beyond to make sure her clients are well taken care of.  She is a great communicator and she always has a laugh and a smile to share!”  

DeAnna sums up everyone’s feelings about Martha, “She has been a joy to work with.  She is one of the best communicators I have ever known, both with the staff and with her clients, at their level.  She has such a professional way about her.  If I ever need a CAREGiver, I would definitely want her by my side!”

It looks like you’ve got your work cut out for you Martha, taking care of all of us when we need a CAREGiver!  We won the lottery of CAREGivers when you joined our team!

Kate Cernicka - March 2019 CAREGiver of the Month

Kate Cernicka - March 2019 CAREGiver of the Month

​Our March CAREGiver of the Month is a soft-spoken person who is willing to give her heart in a big way.  Kate walked through our doors in April of 2018 and effortlessly stepped right into our hearts.  She was raised by her grandmother who was wheelchair-bound, so Kate grew up in an environment that fostered the natural CAREGiver in her from a young age.

“Before I moved to the USA,” says Kate, who was born in the Czech Republic and traveled Europe as a young adult, “I worked in England as a health care assistant.  This is where I really found myself to be a caring person and I enjoyed it at the same time.”

Jen, our Director of Client Care shares, “I have worked with her on a ‘regular’ client and she has been amazing from day one!  Kate just does what needs to be done without complaint and has gone above and beyond, treating him like she would her own family.  There is a lot involved in his care due to having an outside case manager, and Kate has done a fantastic job.  She has to communicate with Home Instead as well as the outside case manager and has done so very well.”

“Kate has the gentlest words when explaining anything that can cause a possibly uncomfortable outcome.”  Explains DeAnna, Recruitment and Engagement Coordinator,  “Her heart is pure as gold!  She isn’t afraid to ask for guidance, making her desire to be successful with her client shine.  She goes above and beyond in all areas of her life!”

Janet V, one of our Staffing Coordinators, echoes everyone’s feelings, “Kate is very sweet and always willing to help where she can.  She has a way with her client, who can be a little difficult at times, but she has clearly earned his trust.”

When asked about some challenging and rewarding parts of this job, Kate shared, “The challenging aspect of this job is being patient at all times under all circumstances.  A rewarding aspect is definitely seeing satisfaction on all sides; the client and my employer and finally myself.  Positive feedback is extremely important to keep doing what you do.”

Kate has learned some things along her caregiving path, “I would suggest to the others to be a CAREGiver as long as they are enjoying it, and they like it from the bottom of their hearts.  It is very important to like what you do, this will make you and your client happier.”  She continues, “It is also very important to know that any kind of disability, and even the aging process, is much more difficult to accept for your clients than it may appear.  We are all going to be there one day, let’s make their life easier.  You don’t know what the person has had to go through in their life.  Don’t take any change of mood or behavior personally and don’t judge them.  Be loving, helpful, and always kind.  That’s all they really need!”

Here is a CAREGiver who has found a home at Home Instead Senior Care.  She is cherished and trusted by her main client, as well as all of the temporary clients she has readily accepted for Staffing.  We are so blessed to have Kate in our Home Instead Family!

Brawley McCaslin - February 2019 CAREGiver of the Month

Brawley McCaslin - February 2019 CAREGiver of the Month

​When Brawley joined our Home Instead family in January of 2018 she had already finished college and had begun her RN education in Nursing School. She was looking for a job that would be a good link to the health care career she was pursuing. During high school and college, Brawley shared her heart with children as well as her elderly grandparents (whom she still cares for), wherever there was a need. “I think caring experiences come from day to day life,” says Brawley, “Simple as helping someone with the door or picking up something that someone has dropped, or even helping someone load groceries.”
Both Staffing Coordinators, Celina and Janet V, have the same feelings of Brawley, “She is always happy and friendly and we never hear complaints about her. She picks up extra shifts without hesitation when we are in need. She’s awesome!”

Brawley shares with us, “The most challenging aspects of the job are having to learn patience and understand that there are many different ways to do many things, and your clients may like things done differently than you are used to.” She emphasizes, “The most rewarding times are when you realize how much of a difference you are making in that person’s life.”

DeAnna, our Recruitment and Engagement Coordinator, beams when she describes Brawley, “She doesn’t take anything personally with demanding clients, even in public! She laughs and redirects beautifully. She is very goal oriented and knows she has a job to do.”

When asked to share some words of wisdom with other CAREGivers, Brawley offers, “Be patient. Do not take things personally. Some days are going to be hard but there are going to be days sprinkled in that will be life changing.”

Evie, our Executive Director, shares her heart about Brawley, “We are blessed to have Brawley on our team. She is patient, compassionate, and reliable. If you’re in need of a laugh, Brawley has one of the most dynamic, humorous personalities you will ever experience. Her laugh is one of the best I’ve heard and is so incredibly infectious. Clients love her and always request to have her back whenever the opportunity allows. Brawley is what GREAT looks like!”

Buena Lopez - January 2019 CAREGiver of the Month

Buena Lopez - January 2019 CAREGiver of the Month

​Buena joined our Home Instead family in April of 2017 and has been a much-loved part of our Home Instead Senior Care CAREGivers.  Buena states, “I have worked for a couple other companies and I had no communication or interactions with other caregivers or their office employees.  What drew me to Home Instead was the fact that they care about their clients AND their CAREGivers.  Home Instead cares, not just as an employee, but as a person.  We are encouraged to do our best and we are treated as though we are a part of a family.”

Jo, our Receptionist, says lovingly, “Buena is a favorite of her clients and of mine.  She is always going the extra mile.  She is always positive, smiling, and has a great sense of humor.”  It is pretty much the same feeling all through the office.  Evie, our Executive Director, agrees, “Buena is always quick to respond to the needs of the team.  With her positive disposition she is right there, ready to help at a moment’s notice.  She is well received and liked by clients…and everyone.  Buena is what GREAT looks like to me!”

“I’ve had about six years of caregiving experience before coming to Home Instead.” Says Buena, “I have a certificate for Patient Care Technician and I have set my mind to always learn something new.  When you are with your client, have an open mind.  You may be surprised to learn something new, even if it’s small.  One of my challenges is taking care of myself.  I am always reminding myself that in order to help and care for others, I have to take care of myself…mind, body, and soul.”

Belinda had the opportunity to meet Buena while she was on a shift.  “She was respectful of myself and her client.  She is very cooperative and communicates very well with the office when she needs something or when her client is having changes.  Buena seems quiet, not overbearing, but she gets the job done and her clients just love her sweet personality.”

Buena says that her most rewarding aspect of this job is getting to meet people from all walks of life.  “Hearing about their journey through life and sometimes helping them get through to the end with ease and dignity.  I love learning new things from people that have many years of wisdom to share.”  Buena also shares some Words of Wisdom that she has experienced firsthand, “Having patience is key.  Leave the problems and stress of your life at the door, or leave them home.  Be in-the-moment and present with your client.”

Janet V., one of our Staffing Team Members enthusiastically states, “Buena is an amazing CAREGiver!  She goes above and beyond with not only her clients but with HISC.  She is always willing to pick up extra shifts on her days off and wherever she is sent she always makes a good impression. She is a Golden Nugget! I appreciate her dedication and commitment she puts into this job!”

Buena is an outstanding light that shines into the homes and lives of our clients.  Her smile and calm nature are only outshined by her passion to her clients and their needs.  We are truly blessed to count Buena as part of our Home Instead Senior Care Family!

Twila Shannon - December 2018 CAREGiver of the Month

Twila Shannon - December 2018 CAREGiver of the Month

​Our December CAREGiver of the Month, Twila Shannon, has been with our Tucson Home Instead for a whopping 18 years. Twila began at Home Instead in October of 2000 and has been a blessing to literally hundreds of clients, staff, and fellow CAREGivers over the years.

Twila tells us that she came to be with Home Instead because, “I liked the idea of a place I could work by helping others”. Jen Taylor, our Director of Client Care shares one story about Twila, “I first worked with Twila when I was a CARECounselor and she was with a difficult client. This client basically banished the CAREGivers to a chair against the wall. Twila had to sit, unless the client needed something. She just sat there quietly. The thing that stands out about Twila is her adaptability and how, no matter what the client’s needs are, she will adjust and fit right in. She is always bubbly  and never without a smile!”

Janet V, Staffing Coordinator, says, “Twila is a great CAREGiver! Always willing to help out with fill-ins and always willing to adjust her schedule for her client’s needs. And she is always pleasant on the phone!” Marlo, CARECounselor echoes those feelings and adds, “Twila is someone who consistently adheres to the policies and her clients absolutely love her. I’ve only received compliments from clients, client’s families, and other CAREGivers. And I’ve never had to remind her of anything because she is always proactive and on top of it!”

Twila has sage words of wisdom to share from her years of working with elderly clients, “It’s not easy getting old and having to allow others to do for you what you have been doing for so many years. So let them know what an honor it is that they are ‘allowing’ you to help them”. Twila says that one of the more challenging aspects of her job is getting a client to do something they may not really want to do, but they need to do it. However, it can be outweighed by seeing a client smile when you walk in because they are so happy to see you.

“In my time with Home Instead, I have learned a lot, gained confidence in myself, and had the pleasure of meeting so many special people along the way,” Shares Twila. “It is a great feeling to help others.”

DeAnna sums up our collective thoughts about Twila, “She is so tender hearted, which shined through when she cares for her clients. She is very dedicated to her career of CAREGiving. I also love the way she loves her children and grandchildren. Everywhere she goes she spreads love. We all agree that Twila has a gift. She shares her heart with everyone she comes in contact with. Thank you Twila, for sharing your gift, and your heart, with all of the Home Instead Senior Care Family! You are awesome and we are blessed to have you with us!

Karen Helley - November 2018 CAREGiver of the Month

Karen Helley - November 2018 CAREGiver of the Month

​ January 2018 became a glorious month for our Tucson Home Instead Team.  This was the month that Karen joined our Family of CAREGivers and has been a shining Star among the many Great Stars on our team.  Karen came to us after working several years at a facility.  “I realized I really enjoyed working with seniors.  I noticed Home Instead CAREGivers at Atria and heard great things about the company, so I applied,” shares Karen.

Belinda, one of our CARECounselors, has seen her up close in action, “Karen is the kind of CAREGiver that understands how to make her client feel at ease and comfortable.  She has a sweet, calm demeanor that reflects the empathy she has for each of her clients.”  Janet V., one of our Staffing Coordinators, echo’s these feelings and adds, “Karen is very welcoming and has a kind smile that you can even feel through the phone.”

Karen comes from a background of caring for her family members during her young life.  “Most of my family is much older than I am.  I help take care of my aunts, cousins, and parents when they need help recovering from surgeries or illness.”  When asked where she feels she’s grown, “I have grown in being able to be more open with the end-of-life, as well as with different family cultures.  I also make sure my own health stays a priority.”

“Karen, without question, will always help out when the need arises,” exalts Jen, Director of Client Care.  “Just recently we had difficulty with a client and we had to call in the family.  Karen weathered the storm and even told me that she knew it wasn’t the client’s fault, which is why she stays with this tough client.”  Karen shares some wonderful Words of Wisdom, “remember that when a client has dementia, they can no longer see our reality, so we have to go into theirs.  It will make life easier even if you sound a little crazy while you’re ‘playing along’.”

We see Karen’s dedication to others and her caring heart explode into so many facets of her life.  From caring for the elders in her family, to the seniors at the facility, to the clients she shares her compassion with, and to her close family.  Karen has been pursuing her own education, but has put that on a back-burner in order to help her sister pursue and pay for her education.

Karen is an amazing young woman who has blessed many people in her life.  She tells us that the most rewarding part of this job is “making the day” of the client and their family.  “Seeing that the family trusts you and knows that their parent/grandparent is safe.”

Home Instead Senior Care is blessed beyond words that Karen made that transition from the facility to our doorstep.  Our clients, their families, and our staff feel the compassion and unselfishness of this wonderful CAREGiver.  Thank you, Karen, for being a GREAT CAREGIVER at Home Instead Senior Care and a Great Person in this world!

Nicole O'Donnell - October 2018 CAREGiver of the Month

Nicole O

​What does Great look like?  So many of our wonderful CAREGivers fall into that "Great" category, but for October's CAREGiver of the Month, Great exudes from her very presence.

Nicole O'Donnell began her selfless caring when she became an "accidental CNA" about ten years ago when she applied at a nursing facility in the medical records department.  They asked her if she was interested in being a CNA instead.  Since she had no idea what that was, she said 'sure'!  After weeks of classes and clinical’ s, her first day 'on the floor' became the hardest day of her life, convincing her (at the time) that she could never do this job.  But, she says, "I just kept coming back and have been working in this field ever since, and I can't imagine doing anything else!"

Nicole actually came to our Tucson Home Instead family from a Home Instead Senior Care in Washington state, where she worked for six years.  "I remember seeing an ad online for caregivers so I applied, then interviewed the next day.  Before I knew it, I went through training and then was in the field working with clients."

Staffing Coordinator, Janet V. praises Nicole, "She has never called off!  She is always willing to stay over her scheduled time and accommodates her clients and their POA's as much as possible.  She goes above and beyond and I have not heard any complaints.  She is what Great looks like!"

"Nicole is fantastic, hardworking, efficient, smart, proactive, kind, caring, and it would be amazing if we could clone her!" Raves Jen, Director of Client Care.

"Working with clients who do not want help, or think they don't need the help are the hardest."  Shares Nicole, "When it's the family who brings in the help and the client is not very compliant, I just have to do my best to provide the help they need (whether they think so or not)."  She continues, "Once they become comfortable with you and you get to know their routines, the work becomes very rewarding."

"Nicole faces challenges in her own life, but refuses to let that bring her down when she's with her clients," says Cindy, Payroll Administrator, "She exhibits confidence with a smile and a caring heart even in the toughest of challenges."

Her "Words of Wisdom" for other CAREGivers?  "Just do your best and if you and your client aren't a good fit for each other, that's ok."

We are very convinced that Nicole is a Great Fit with Home Instead Senior Care!  Thank you for caring so much about your clients and going above and beyond for each and every one of them!

Andrea Morris - September 2018 CAREGiver of the Month

Andrea Morris - September 2018 CAREGiver of the Month

​ Andrea joined the Home Instead Family in November of 2016 and has been loved from day one.  Before finding Home Instead, Andrea was a server at Atria Campana Del Rio.  “I served the residents for nine years and I knew what they could or couldn’t have.”  Andrea continues, “I also helped my mom in taking care of my dad, who had Parkinson’s.”  Andrea feels that she didn’t have any caregiving experience until she came to us, but we know that in the things she did, she did them with a CAREGiver’s Heart.

“I wanted to do something different, so when I saw Home Instead hiring, I applied for it.  I was so happy when I got hired!”  Exclaims Andrea.   Evie, our Executive Director, remarks, “Andrea is a go getter! Always willing to help out, especially last minute. She is inspiring and has a true zest for life.  She always has a smile on her beautiful face regardless of the situation.”

As every CAREGiver knows, we have our tough times and our joyous times.  Andrea says, “Helping clients and being there for them is the most rewarding aspect of this job.  Unfortunately having a bedbound client is the most challenging because of my height.”

“Andrea is the sweetest lady!” says DeAnna, our Recruitment and Retention Coordinator, “She is devoted and determined to master anything she puts her mind to.”  Emily, our new Recruitment and Training Coordinator, declares, “Andrea is always willing to take on extra shifts. She works hard and does her best for every client. I'm always inspired by her ability to roll with the punches.”

CARECounselor Belinda whole-heartedly says, “Andrea is a real go-getter! She arrives to her shifts in dress code and on time each and every time. She has a great smile and is always polite when she is presented to her Clients. Andrea gives her best in each shift. She is positive and does not make excuses in servicing them. She is willing to learn new tasks and will ask as many questions needed to make sure she is aware of her Client's needs. Andrea has a caregiver's heart and is a great representation of Home Instead Senior Care.”

“I love helping people, talking to them, and learning so much about their history.” Shares Andrea, “I have learned so much from Home Instead!  Thank you so much for letting me be a part of the company and I hope to be with Home Instead forever to help clients!”

Well, Andrea, we want you to be with Home Instead Senior Care forever too!  You are an amazing asset to our company and to our family of CAREGivers.  Thank you for being who you are, for having the Heart of a CAREGiver, and for inspiring all of us to do our utmost in our lives.

Wayne Cuyler III - August 2018 CAREGiver of the Month

Wayne Cuyler III - August 2018 CAREGiver of the Month

​ Two words quickly pop to mind with our August CAREGiver of the month, Caring and Amazing!  Wayne joined our Home Instead Team in June of 2017 and has been a blessing to the clients that he has served.  Jo, our Receptionist, says, “Your caring strength and gentle respect for our clients shines through”.  This statement resonates throughout our staff.

Wayne has a full time job as a School Bus Driver but last year was on summer break and needed something to fill the gap.  His girlfriend Dora had been with Home Instead for just over two months and recommended that he apply.  (Thank you Dora!)  He came to us with, as he puts it, “Pretty much the same experiences of ‘caring’ as anyone else; Caring for family and friends.”

Judi, our Executive Assistant, says, “You do so many things for your clients, and you do them in excellence!”  Wayne feels much like any other CAREGiver when it comes to becoming ‘attached’ to the clients.  He says, “There are some CAREGivers and clients who you can’t help but become attached to.  That can be a good and a bad thing.  We know the outcome of the client, for the most part, because of their age.  When one passes that we’ve become attached to, it is both painful and yet joyous – no more suffering for them or their families.”

Wayne seems to have a special attachment to Veterans (at least from our perspective).  His ‘words of wisdom’ to his fellow CAREGivers?  To Talk To Them!  He states, “Talk to, I mean really talk to the clients.  Listen to their stories and life experiences.  They can, and will, impart wisdom and knowledge unto you…and personally, especially those that are Veterans.  They’ve seen real horrors of war-torn countries, seen friends die, and the truly despicable ‘necessities’ of war.  Listening to them; this truly honors their memories and lives.”

Wayne has been with Home Instead for a year, through thick and thin.  The ‘thinnest’ times would be when he loses a client, “I’ve had two clients pass away in my short one year, one literally in my hands.  But they no longer suffer.”

All we can say is that Wayne is very much appreciated and we are stronger for having him with us.  Thank you for being a GREAT part of our Team!!

Greta Springhower - July 2018 CAREGiver of the Month

Greta Springhower - July 2018 CAREGiver of the Month

​After running her own in-home daycare business for over a decade, Greta was looking for a change.  A friend who worked at Home Instead suggested applying, and the rest is destiny.  Greta joined our Home Instead Family in November of 2014 and has been a true blessing to her clients ever since.

DeAnna, our Retention and Recruitment Coordinator says, “Greta is one of the sweetest women I know.  She wears her heart on her sleeve and would do anything for anyone.  When it comes to our clients, she’s soothing, cautious, and dedicated.”

Greta has also had experience as a Health Clerk at her children’s school and does as much as she can for her own aging parents.  Even with her past and present experiences, there are always those challenging clients who make us work a little harder for that smile.  She says, “Every client has a story and some of them are filled with incredible challenges and heartbreak. Sometimes you have to be a detective and try to figure out how to reach into their hearts to find a way to really connect with them. I enjoy that challenge.”  Greta continues, “I see all life as ministry. It's my desire to share the love of Jesus by taking excellent care of my clients. When l see the security they feel knowing they can trust me, l feel the greatest joy!”

“Greta's awesome!” Says Marlo, one of our CARECounselors, “She is always on task and going above and beyond. Her clients love her and don't know what they'd do without her. They say she's a sweetheart. She works well with other agencies in getting organized to fulfil her client’s needs. It's never about Greta, it's always about the client. She always keeps me informed of any red flags. She's familiar with policies and adheres to them.”

Greta has some very profound words to share with us, “Try to look at the challenge in a positive way.  Some of the most memorable clients I’ve had have been the ones I’ve had to work the hardest to connect with.”  This make perfect sense to those who know Greta.  She and her husband host weekly Bible studies and her final comment to me was, “Honoring Jesus is the reason we exist!”

She is a perfect fit into the Home Instead Senior Care Core Purpose of ‘Bringing Honor to God by improving the lives of our Clients, their Families, and our Employees’.  Greta truly has the Heart of a CAREGiver and we are honored to have you on our Team!

Norman George - June 2018 CAREGiver of the Month

Norman George - June 2018 CAREGiver of the Month

​ Six years ago this month, Norman joined our Home Instead family, and we have been blessed by his presence.   Due to distance, Norman was unable to be with and care for his father as he declined.  This led him in our direction, wanting to help others like he had wanted to help his father.  The only experience he says he started with was his years as a parent. “Home Instead Senior Care’s training gave me the ability and confidence to try this job”, states Norman.

"Norman, I am so grateful for all that you do. You have come so far and bring such curiosity and knowledge to your clients. You find life in them and help them shine”, shares Jen, our Director of Client Care.  "You are the man with the golden smile and great sense of humor. You make our clients’ days full and happy”, says Jo, our Receptionist, as she adds a great big “Thank You”.

When Norman was asked about the challenging and rewarding aspects of his job, he answered thoughtfully, “Client disposition or attitude can make a great experience or a difficult experience.  The occasional physical challenges pale in comparison.  Patiently waiting for a client to finish his activity can be frustrating, but never do for him what he can do for himself; his self-confidence is so important.  The smile or laughter from my client makes my shift enjoyable.  Or even just a small acknowledgement of cooperation from a recalcitrant client.  Knowing that I can remove some of the burdens of daily living from my client’s day keeps me on track.”

Tormay, our Director of Training, and Evie, our Executive Director (and many others), agree that, “Norman provides wonderful care and is so dedicated to his clients, past and present.”  Even Scott, the Owner, states with enthusiasm, “You are the man! You make us all look good. Thank you so much for all you do!”

Norman shares his ‘words of wisdom’ with others, “Doing my best to maintain a good attitude, regardless of my client’s current state of mind, helps to prevent tough situations from getting worse.  It is very important yet very difficult.  I remind myself of where my client’s mind might be at that moment, so I can attempt to ‘meet him where he is’.”

Norman continues to share about his experience with Home Instead, “I have much gratitude for the training from Tormay and others, and especially the guidance from supervisors. I have friends who are doing private healthcare for their clients, and I cannot imagine dealing with malpractice insurance, frivolous complaints, and not having backup in the times they can't do their job for whatever reason. Knowing that Home Instead Tucson will take care of my client when I can't is a big relief for me. The training is excellent, and the guidance from supervisors and the sharing from coworkers gives me hope of improving care for clients and a better experience for me.”

“You are truly one of a kind”, says Emily one of our CARECounselors.  We believe this simple statement sums it up nicely.  We are so proud to have you on our Home Instead Team!
Way to go Norman!

Priscilla Thomas - May 2018 CAREGiver of the Month

Priscilla Thomas - May 2018 CAREGiver of the Month

​Being an Awesome CAREGiver is just what Priscilla does and it is just who she is!  The first story of her nomination comes from Becky, our Staffing Manager, “I wanted to nominate Priscilla because she wanted to help us by accepting a shift to take a client to church.  However, she said she didn’t have an ‘appropriate’ dress for church, so she went out and bought a dress specifically so she could accept that shift!  She is so extremely dependable and goes above and beyond with her clients.”

Priscilla joined Home Instead a year ago this month.  She tells us, “I love helping people.  Before I came to work at Home Instead I was a foster parent to 4 siblings, on top of my own two children.  I was also a caregiver to my 92 year old neighbor who didn’t have many family or friends close by.  I enjoyed being there for her and helping her to do things she couldn’t do on her own.  I didn’t have any experience at that time, so we learned together.”  As if she didn’t have enough going on, she started doing a job search and found the Home Instead job posting.  She filled out the application, but thought to herself that she wouldn’t get the job.  She was very excited when the call came for the interview.

Jen, our Director of Client Care, remembers when Priscilla began with us, “Priscilla has blossomed so much in the time she has been with HISC. I remember her being so shy and unsure at the beginning and yet she was (and is) always willing to try. She has had some challenges but just breezes right through them. She is open to coaching and growing and it's been so awesome to see her where she is now.”

Priscilla shares some high points, “One of the best Clients I have had was Mrs. L.  She was always so cheerful and made me feel at home.  I enjoyed listening to her stories of growing up and of her starting her business right here in Tucson…and it is still operating today.  I will never forget her and how she loved life.”  As with any job, there are also the not-so-high points, “When I am having a rough day with a client, or they are having a rough day, what helps me to get through it is just knowing I am helping them and that we are going through it together.  You can get through anything when you have someone on your side.”

All of the Home Instead Staff love to have interactions with Priscilla, including Carole, our After Hours Supervisor, “Priscilla is such a pleasure to work with.  She is always reliable and is always pleasant to deal with.  She is so willing to help out whenever possible.”

“My words of wisdom”, says Priscilla, “would be to walk into every shift with a smile on your face.  Your clients may be having a rough day and seeing your smile makes them smile.  I have witnessed this several times and it makes me happy to see them smile.”  She continues with passion, “Treat them as you would want to be treated, because one day we will need a caregiver with a caring heart, like ours.  Remember sometimes we are all that our clients have, and I take pride in that every day.”

Priscilla is a CAREGiver who lets her light shine into the worlds of her clients.  She brings them joy and love.  “I am so happy to be a part of Home Instead.  We have such a great staff and awesome CAREGivers.  If you ever need anything, they are there for you, whether it is with encouraging words, a hug, or a little help, they are there.  I’m looking forward to enjoying another great year!”

We are looking forward to seeing Priscilla continue to grow in the Home Instead Family.  We are so overjoyed that she chose to seek us out a year ago, and that she cares so deeply for her clients, and for Home Instead.  Way to go Priscilla!

Francis Sajsa - April 2018 CAREGiver of the Month

Francis Sajsa - April 2018 CAREGiver of the Month

​When we say the word “prepared”, we think of Francis.  When the words “amazing” or “fantastic” are used, we are talking about Francis.  From the very beginning of his time here in November of 2017, Francis has fit into every position that he’s been scheduled into.  DeAnna, our Recruitment and Retention Coordinator, says, “He is truly an amazing – willing to do anything for anyone no matter the situation and he does it with love and smiles.”

“This is my third career”, says Francis, “and I wondered what was left for me to do.  I’ve always been in the service industry and I just wanted to make a difference in a person’s life.”  He continues, “I was in television production for twenty years and then was an eighth grade Social Studies American Government Teacher for nineteen years.  These professions taught me that sometimes we don’t become the people we want to be, but we are all God’s children. They taught me Empathy.

“He has had some challenging clients and has handled them beautifully!” Exclaims Jen, our Director of Client Care.  Evie, Executive Director, agrees and adds, “Francis is fantastic!  Always responsive, prepared, engaging, and knowledgable with all clients.  He has a warm smile that puts those he is interacting with at ease immediately.  A valued team player!”

Francis shares his feelings about the good and the tough, “All of the people that I have dealt with have done great things in their lives.  But now, they need us for support and companionship.  Watching them lose their independence is tough but I want to see them have the dignity that they deserve.  The most rewarding thing for me is just being there for whatever they need.”

“The first time I met Francis was when I did an intro for a ‘hard-to-please’ client. The client went on and on about how he needed a really good cook who knew how to work with spices (what he really meant was spicy hot),” begins Marlo, CARECounselor, “I was concerned but Francis went to his backpack and pulled out several little bags and said that he had a bag of some of the finest chili pepper in the world and would the client like to try it. Then he showed the client some sauce that he'd prepared ahead of time to put on pasta. I was blown away at how prepared Francis was and I just sat back in my chair and let him finish. I came back to the office to do my report and said, ‘This was the best intro ever’!”

To Francis (in his words), “It’s not a job…it’s a call to service…there is no higher calling!”  He goes on to say, “Home Instead gives joy, support, and love to people that need it so much.  We are needed and our clients know we’re there!”

Francis, you are a blessing to the many clients your serve.  Your heart and dedication are evident with each person that you encounter, whether it be staff or coworker or client or family member.  You are what CAREGIVER really means!  We are honored to have you with us!

EVERYONE! - March 2018 CAREGiver of the Month

EVERYONE! - March 2018 CAREGiver of the Month

​Most often when we try to come up with one person for CAREGiver of the Month, we come to a stand-still.  We have so many wonderful, awesome, amazing, fantastic, loving, imaginative, brilliant, caring, and incredible Ladies and Gentlemen who provide care, love, and support for our clients … that we just can’t choose!  So, for the month of March, 2018, we have chosen EVERYONE!

It doesn’t take someone who is perfect to qualify for CG of the Month – there is no such thing on Earth.  Being a spectacular CAREGiver for Home Instead is not just doing your job, it is doing your job while acting like it’s not a job.  It’s going through your client’s daily routine, while creating an enjoyable routine for them.  It’s comforting them, holding their hand and smiling, when inside you are crying for them.  It’s going home at the end of the day (or night) knowing that you have made a difference in someone’s life, even for that brief time.

In looking back on some past CAREGivers who have earned this CAREGiver of the Month honor, we wanted to remember some of their “words of wisdom”.  These words ring true no matter how long you have been a CAREGiver with us, only a week or 20 years (yes we have CAREGivers at that year!).  Take these words to heart.

Ruth W., ““Treat your client with respect.  Do not tell them what to do, but instead help them feel like they are the most important person in the world.  They’ve lived their lives, respect that accomplishment.”

Barbara T., “When those tough times come, I ask God for Wisdom, Guidance, and Peace.  That’s what gets me through every time.  Of course if you’re not sure about something, don’t guess, just call the office. I would also say to be willing to learn; be teachable at any age because everyone we come across will have something to teach us.  So be willing to learn your own strengths and weakness, and then grow from it. Yes ~~ clients can teach us more than we realize.”

Venus Y., “When you walk into their door, whether it’s the first time or not, remember that someday, you could be the client.  So treat them with respect and dignity as you would want to be treated.”

There are a couple of things that we do require when we select our CG of the Month out of 200+ people.  We do require that our chosen CAREGiver of the Month be up-to-date in all required information and modules.  If you think you are the wonderful CAREGiver that we know you are, take a look at your requirements … have you been keeping up with everything consistently?  And are you in the Circle of Excellence?  If you ever have questions or doubts, please call the office.

In the meantime, take a look in the mirror and know that YOU ARE FANTASTIC!  Thanks to each and every one of you for being Great CAREGivers for our Home Instead Clients!

Debbie Coe-Paluszek - February 2018 CAREGiver of the Month

Debbie Coe-Paluszek - February 2018 CAREGiver of the Month

​ “I saw the job posting online and wanted to try something different,” says our February CAREGiver of the Month Debbie Coe-Paluszek, “I had been working in a medical office for ten years before I came to Home Instead.”  Debbie joined our Home Instead family in May of 2011 and has been a joy to her many clients since day one.

Jen, our Director of Client Care, shares about Debbie’s interactions with her clients, “Debbie has been with a very ‘precise’ couple for the last two years.  She has weathered many storms and has always remained a ‘constant’ for them.  They are very specific in what they want from a CAREGiver.  They want someone who knows how ‘to be seen and not heard’ and knows when to step out of the room for their privacy.  The CAREGiver also needs to be respectful of Mrs.… with her dementia, she will claim they are not doing something when it is just the opposite.  But without missing a beat, Debbie will re-do the task.  Debbie takes everything with a grain-of-salt and goes about the daily routine.”  Jen continues with awe in her tone, “Debbie is this gentle, calm person who has to deal with some pretty odd and uncomfortable things.  She does it with such grace and never a negative word.  She is such an integral part of the lives of all of her clients.”

When Debbie came to Home Instead, she says that she didn’t really have any experience being a caregiver.  She says that, “I was kind of nervous about it, but a nice person at Home Instead had faith in me and hired me.”  It is the truth when the person that hired her says, “I’m so glad she accepted the position!  She’s been a blessing ever since!”

Marlo, one of our CARECounselors, gives her praises, “I love Deb!  She’s a hard worker and I don’t hear her complain.  She has a surprising sense of humor and the clients love her.”  Marlo continues with her mouthwatering, “She’s a great cook and I always wish I could stay for dinner when I smell the food cooking.”

“I’ve had some wonderful clients over the years,” shares Debbie, “I’ve had good moments and very sad ones.  It’s a good feeling to see how thankful they are and how they look forward to seeing you.”  When asked what advise she would share, she clearly states, “My advice would be to ‘be there’ for your client, physically and mentally; really listen to them. Some don't have anyone else that is nearby and they get so lonely.  I have always had a shy side and this job has opened me up a lot. There's a lot of satisfaction in seeing how doing a little thing for someone can mean so much.”

Jo, our Receptionist and “first contact” in the office, smiles when she talks about her, “Debbie ‘Coe’ as we affectionately call her, is a joy to work with.  She is always up-beat and tackles anything in her usual fine style.  Her clients enjoy her and look forward to her visits.  She really has a caregiver heart!”

You’ve summed it up beautifully, Jo!  Debbie has a CAREGiver Heart!  We are so proud and blessed to have her share her heart with our clients and with us.

Cathy Farris - January 2018 CAREGiver of the Month

Cathy Farris - January 2018 CAREGiver of the Month

​January begins a New Year, however, each and every year – each and every month – we celebrate our amazing CAREGivers. This month we celebrate our CAREGiver of the Month for
January, Cathy Farris! Cathy joined us two years ago this month and we are so pleased that she did. After being a steadfast stay-at- home Mom for 30 years, and her children grown, she decided she needed a ‘little job’. “I enjoy caring for people and have lots of experience especially with preschoolers but then I saw the ad for Home Instead and I thought that might be a good fit and when I read that they would train me-- I was excited!  I started the next week,” states Cathy.

DeAnna, our Recruitment and Retention Coordinator says, “Cathy has to be one of the gentlest human beings out there! She is soft spoken, yet assertive and communicates very well. Her heart is so huge and her clients love her. It’s such a joy to have her on our team.” Carole, our After Hours Staffing Manager echo’s the thought, “Cathy is a very reliable caregiver. She communicates effectively and always shows the true compassion she feels for her clients in everything she does for them.”

“Some of the best times I've had with my clients were when I was driving them to and from appointments. I turn the radio off and just listen. With Mr. it was often quiet, but when we did talk it was meaningful and enjoyable.  When Mrs. is my passenger I like having the one-on- one with no TV or housekeeping to distract us. Laughing together is the BEST!” Cathy continues, “On those occasions where I don't want to go to work because their house is too warm or the not-so- pleasantly confused client doesn't want me there and the spouse keeps going on about politics and the house work is the same EVERY week...I think of the 3 children I sponsor in Africa and remember how fortunate I am to have this job -- there are no jobs for most adults in many countries and some of the money I earn by taking that tough shift can make a difference in these children's lives.  Plus, I really am helping my client and that feels pretty satisfying in the end”

Jen Taylor, Director of Client Care, shares an amazing story, “Cathy is a very quiet and unassuming CAREGiver. Yet, very recently she stood out and became a bright star to one of her clients going through a terrible time. Cathy had been with Ed and Pat since May of 2016 and was always multitasking to assist them with their many needs; doctor and dialysis trips, housekeeping, and shopping. Many times her shift would run long due to these many tasks, but not once did she ever complain.” Jen continues the sad story, “Over the 2017 Christmas holiday, Ed was once again in the hospital, not doing well. Pat was at home, also sick, and because of that illness, the hospital was hesitant to allow her to visit her husband. However, on Christmas Day, Pat called Home Instead, leaving a frantic message that she needed her CAREGiver Cathy right away. After finding out that the urgency was that Ed was failing quickly, Cathy was contacted and immediately went to Pat’s side. Cathy and Pat visited Ed that day. He passed that night. Over the following days, Cathy assisted Pat in the many ways a grieving widow would need, whether it be ‘normal’ household duties, a loving hug, or just silent friendship.” Jen concludes, “Pat was anxious about her life moving forward. The one steadfast thing that she was sure of was that she would not have been able to get through any of this without Cathy, and wanted me to assure her that Cathy would not go anywhere, which I happily promised. Cathy just steps up and does what needs to be done and takes gentle charge over Pat when she can see that Pat isn't making a good decision. They are very sweet together and almost acting like a mother and daughter. As sad as that time was, what a pleasure it was for me to interact with Cathy and really see her in action when things are stressful. I say it again....she is AMAZING!”

Our Home Instead Team sends our thanks to Cathy for wanting to share her heart with others, and we are so proud that she decided to be on our team to do it! Thank you Cathy!

Matt Digmann - December 2017 CAREGiver of the Month

Matt Digmann - December 2017 CAREGiver of the Month

​Our December CAREGiver of the month has been with us since September of 2015 and has ‘rocked-it’ each and every day.  “Matt is a super CAREGiver.  He is a favorite of his clients and office alike with a ready smile, helpful hand, and warm heart AND he can take a joke!  He always participates in HISC activities and just lends a hand as though he was born to it.  He is Mr. Smooth with a warm heart.” Says our Receptionist Jo.

Matt has left the same impression on everyone he meets.  His clients have loved him since day one.  Belinda, our After Hours Client Care Coordinator has had the opportunity to see Matt in action with a long-time client.  “Every encounter I have had with Matt has been pleasant. He is very professional, accommodating, and polite, and shows his client patience and understanding. He is never rushed and makes you feel that you are the most important person in the room. I love his gentle nature and his soft spoken tone when he interacts with his client. His interaction with the client’s wife to keep her happy and content in her husband's care is impressive. I see Matt as a great representation of HISC. He has the heart of a true CAREGiver!”

Marlo, one of our CARECounselors, shares the same feelings, “He has that quiet self confidence that says he knows what he's doing no matter what it is, and he does! I haven't seen anything he can't do. He'll also research on Google until he gets answers he's looking for. He's a one-man band, but he also works well with other CAREGivers!”  He is a wonderful team-player!

We have had several Home Instead functions, fundraisers, and activities and Matt has participated in many of them.  Tormay, our Director of Education, has experienced Matt’s willingness first-hand, “I am so impressed with Matt.  I recently had the opportunity to work with him at the Applebee’s Fundraiser and noted his “take charge” attitude. He was such an asset helping in the kitchen and has always impressed me as being a very conscientious person. He and his family were at the Alzheimer’s Memory Walk as well and he mentioned to me that he is glad to have the time this year to help out with our various HISC events.  Although I have not observed him as a CAREGiver, his commitment to HISC is definitely noticed!”

Evie, our Executive Director, gives Matt high praises, “Matt IS Home Instead!  Always engaging and involved in everything we do, CAREGiver Community Day, Vendor Fairs, Fundraisers, and currently Be a Santa to a Senior Gift Wrapping. He is a wonderful CAREGiver -- a client favorite. A true ‘10’… available and willing to help out when the need arises.”

Matt is truly appreciated by the Field and Office Staff, Clients, and Clients’ families.  Thank you Matt, for choosing to make Home Instead your second family!  We appreciate who you are as a person and as a CAREGiver for us!  Keep up the Rockin’ Work!

Skye Crossin - November 2017 CAREGiver of the Month

Skye Crossin - November 2017 CAREGiver of the Month

​When Skye’s fiancé purchased a motorcycle from DeAnna’s husband, a conversation took place that changed the course of her career.  In May of this year, Skye joined our Home Instead Family and in her words, “I can't imagine myself working for another company. This was the best choice I ever made for myself and my family. If I could go back in time and find this job sooner I would! Nothing in this world could change how I feel about this company, and trust me when I say this, we are a family and we grow with every new caregiver we get. I don't believe there is another job out there that appreciates everything you do every day. No other place makes you feel so worthy or appreciated. Home Instead Senior Care is the place for me, and when I grow old I will be putting my life in their hands, because I wouldn't trust anyone else!

Marlo, one of our CARECounselors, gives her praises, “I love Skye. She's always so willing to learn and grow. She has risen to the task no matter what situation she's in. She's always smiling and is very pleasant to be around. She's a breath of fresh air.”  Skye tells us, “I didn't have much experience other than my grandparents and my fiancé’s grandmother. But as I have learned with a lot of my clients, what they need is someone to take the time and care for them and spend time with them in their hour of need.”

“Skye is an engaging CAREGiver with a dynamic personality that infects everyone in her presence,” says Evie, our Executive Director, “Her clients praise her ability to make their lives not only more manageable, but fun!”

Skye’s experiences encompass many clients at many different levels.  “The best experiences I have are the smiles I see in my clients when I greet them at the door with my big hello and a smile that says I’m happy to be here for you! I have other awesome experiences but the smiles are what warm my heart and keep me coming back. Plus I have an awesome team who helps me through anything I can throw at them!”  She continues with this advice to her coworkers, “I'm not the best at giving advice but, the best I can think of is; no matter how hard the job seems, just remember you are helping someone to live another day. And no matter how tired you get, you can still go home with a smile on your face and warmth in your heart that no other job can give you. The work you do for and with this company means so much to so many people and trust me you can feel the love in this company!”

When presented with the CAREGiver of the Month gift, it was a complete shock to Skye.  Our field and office team were in a staff meeting and surprised her with the presentation.  She was in tears to the point of DeAnna retrieving her fiancé from the car to help her (which he came quickly to her side).  It is clear to everyone who works with Skye, that she truly has the Heart of a CAREGiver.  We are so blessed that she has made Home Instead Senior Care her job-of-choice and family-of-choice!  We’re looking forward to seeing you grow during the next fifty years!  You are an awesome addition to our Team!

Margaret Colvin - October 2017 CAREGiver of the Month

Margaret Colvin - October 2017 CAREGiver of the Month

​Margaret is a natural choice for CAREGiver of the Month, and frankly we’re sorry we hadn’t chosen her sooner (although who could blame us, all of our CAREGivers are outstanding!).  She came to our Tucson Home Instead in September of 2015 and now shares her incredible journey into our family of CAREGivers.  “I was a caregiver for a lady in Washington for 2 ½ years, 24 hours/ six days a week until she was moved into a group home.  I then decided to move to Leavenworth, Washington and live in the mountains.  I was going to move to Bozeman, Montana but the snow started one late night and I was trapped.  I spent the time fighting off cabin fever.  When the weather cleared I decided to send my resume to the Tucson Home Instead.  I received a call from DeAnna and a path to Home Instead was created.  The snow was gone and I took the chance to leave the mountains.  I began my journey from Leavenworth, through Seattle, Spokane, and Bozeman, and down interstate 17 to Tucson.  I arrived early September 2015 and after resting from the long-long drive, I had my formal interview and, here I am two years later.”

Belinda, our After Hours Client Care Coordinator describes her encounters with Margaret, “I believe that she is a CAREGiver with a loving and generous heart! When she is with a client she is all about "that client ". She is very thorough in reporting all concerns and I love that she goes into every shift with a positive attitude and a great big smile! She is very down to earth and seeks to find the little things that can make her client happy!”  DeAnna, our Retention and Recruitment Coordinator, enthusiastically states, “I love Margaret!  Her smile lightens up any room and her passion to care for our clients comes so naturally.  She loves animals, nature, and adventure, and her love for people shines through!”

Before joining us, Margaret was learning the horsemanship of dressage, pottery, fiber spinning, weaving, sewing, landscaping, growing plants, and was enjoying life.  (As the author of this blog, admittedly I had to look up ‘dressage’, and for others who are not aware, a basic definition of dressage is ‘the art of riding and training a horse in a manner that develops obedience, flexibility, and balance’.)  Margaret continues learning and doing.  She tells us, “I have a bucket list, and living in Arizona is just one.  I like to explore the history and people of Arizona.  I had no idea that so much had happened here and about.  I do have family in Green Valley and Mesa.  My life is an adventure and it has been exciting sometimes and at times peaceful.”

“Margaret Colvin has never met a stranger.”  Says Jo, our Receptionist and usually the first voice on the phone.  “She is a joy to work with each time she comes into the office.  Always positive, smiling, sharing a good story and I believe she relates to her clients very well.  They really seem to look forward to her visits.  Having been in the military herself, she relates very well to our veterans and has that “I got this” attitude.  She is a very capable person and sincerely enjoys what she does.”

Margaret’s advice to other CAREGivers, “Have compassion and patience.  Speak slowly and enunciate.  We also need to remember that we not only assist the client, but we are also the eyes and ears for the family and Home Instead.”  She also shares that in assisting and caring for people, she has been fortunate to offer support when it is needed the most.

“Margaret is ah-mazing! Her clients absolutely love her.” states Evie, our Executive Director, “She helps us out when we need that little extra mile and is always a pleasure to work with!”  Margaret, it is our pleasure to have you on our Tucson Home Instead Senior Care Team!

Denise Lane - September 2017 CAREGiver of the Month

Denise Lane - September 2017 CAREGiver of the Month

​Our September CAREGiver of the Month is a self-professed ‘Natural Caregiver’ and her actions show it.  Denise Lane was once a private caregiver and tells us that she has always enjoyed the ‘senior generation’.  She feels that we all need to help them feel that they matter and count in this world.  Marlo, one of our CARECounselors, states, “Denise has a client who can be pretty demanding and difficult. She comes with some great background which suited her well for this client’s temperament. She is someone who has things well under control and can think on her feet.”

“Some of the best times with my clients,” shares Denise, “is when I can put a smile on their face or make them laugh.  When they open up and share their life experiences, I know they feel comfortable with me.”  She continues, “When my client is having a tough day, my heart goes out to them.  I had a client who was in a lot of pain.  All I want to do is make them feel better.”

Jen Taylor, our Director of Client Care, says about Denise, “She has the best personality, always so bubbly and upbeat. She's very down to earth and being proactive is just second nature to her. She's great to work with!”  Cindy, our Payroll Administrator shares her feeling of Denise, “She is a true “Giver of Care” and she gives her heart in all situations.”

Denise shares some words of wisdom from her CAREGiver’s heart, “Patience, understanding, and compassion.  Put yourself in their shoes, or treat them as if they were your parent or grandparent.  How would you want them cared for?  They are precious beings and still have a purpose in life.  They are children of the Depression Era and many have served our country in the armed forces and have fought in one or more wars.  They paved the way for all of us and have a lifetime to share.”

Emily, one of our CARECounselors, give her praises, “Denise is a wonderful CAREGiver and person. Whenever I go into a Client's home where she is working I know everything will be taken care of. Denise is very respectful and caring in everything she does. She takes the time to get to know her Clients to truly connect with them. I truly appreciate everything she does.”  Tabitha, our Staffing Coordinator, heartily agrees, “She is sweet, caring, patient, understanding and always there when it really counts.  She is always there for her clients no matter what she may be going through. She is such a great person to work with.  Denise thank you for all that you do you are truly a rare jewel to have!”

While Denise is having some down-time with her friends and family, she enjoys cooking, gardening, and the D-Backs.  “The little things in life are what I enjoy most,” she states.  We adore having Denise as part of our Home Instead Family, she is a true reflection of what this job means to all of us.  She sums up the heart and thoughts of everyone here when she shares, “Remember that someday we will be the seniors.  Hopefully there will be people like us to help when we get there.”  If we could clone Denise, we’d all be ready for our senior years!

Kim Stewart - August 2017 CAREGiver of the Month

Kim Stewart - August 2017 CAREGiver of the Month

​Kim graduated with a Medical Assistance Certificate, however when applying at a local nursing agency, she was told that she needed to have at least six months experience.  She didn’t have that yet so they referred her to Home Instead Senior Care.  This was back in May of 2016.  She states, “I got my six months experience and loved it so decided to just stay here with HISC.”

Kim has cared for others all her life, and it definitely shows when she cares for her clients.  Her caring even overflows to other CAREGivers when she “secretly” brings treats for her clients and other CAREGivers.  (Sorry for letting your secret out, Kim!)  Jen, our Director of Client Care tells us that she has visited clients that Kim is working with and there will be donut holes or yogurt parfaits for them and their other CAREGivers.  On one occasion Jen had not had a chance to have her own meal and was famished.  Kim offered her one of those wonderful yogurt parfaits which hit-the-spot in both filling her belly and filling her heart.  Jen says Kim is awesome!

Some of the best experiences Kim has had with her HISC clients is going for walks with them and listening to their life stories.  She loves their conversations and her clients sharing their photos with her.  DeAnna, our Recruitment and Retention Coordinator enthusiastically says, “Kim has a heart of gold and a contagious laughter that can bring happiness to anyone she cares for!”  Our Staffing Team loves that Kim is so willing to help with last minute shifts and she’ll go from one shift to another in a heartbeat.

Kim’s life so far has taken her in many directions in her work experiences.  From the fast food industry to receptionist/file clerk/front desk clerk to a dispatcher in towing and cab companies.  She has served in the US Army (thank you Kim!), worked as a laundry attendant, and managed properties.  She also volunteers by handing out food, clothes and necessities to homeless.  Kim tells us that, “though I have had many experiences in my life, I know that HISC genuinely cares about their employees, staff, and clients. I am grateful each and every day that I am part of their family and am able to assist and be of service wherever they need me.”

As we go through our experiences, we learn things that we can pass on to others.  Kim shares this advice about caregiving, “Stay open minded, no two clients are the same.  Listen to what they have to say.  We are in their homes to assist them, not to take over their home.  Do according to what their care plan states and if you are unsure of anything call the office.” On a more personal level, but always good in all situations in life she says, “You are never too old to learn, eat healthy, and stay active.”

Kim spends her leisure time with family, going on walks, watching the sunset, and enjoying nature in general.  Though she says that she originally wanted to work for HISC to gain knowledge and experience, her presence here with us has blessed us and blessed her clients with that golden heart and contagious laughter.  We are blessed to have her as part of the Home Instead family!

Frank Skerlick - July 2017 CAREGiver of the Month

Frank Skerlick - July 2017 CAREGiver of the Month

​Frank is a gem among our Home Instead CAREGivers and is truly deserving of being CAREGiver of the Month. Jen, our Director of Client Care, enthusiastically shares that, “Frank is silently amazing in his actions. He is always going above and beyond for his clients, which speaks volumes for his character.”

When asked what brought him to Home Instead in March of 2015, he tells us, “I needed a giving purpose in my life. I saw an ad on the computer, applied, and was hired.” Frank came to us with a mountain of experiences that helped to prepare him to work with our seniors and shows that he hothat he honestly has the Heart of a CAREGiver. He has worked with handicapped adults during summer camps, did volunteering as a Candy Striper in a hospital, worked 14+ years with young and older adults with behavioral and learning disabilities, and was a CNA in a nursing home for almost 2 years.

DeAnna, our Recruitment and Retention Coordinator, declares that “Frank lives his life for caring for others. He’s been nominated ‘CNA of the Month’ on several occasions and once ‘Employee of the Year’ when he lived on the East Coast. His current client trusts him immensely and loves his fun personality. Frank encourages his client to do as much for himself before stepping in to assist. He is a joy to be around and can pull any topic into an enjoyable conversation.”

We asked Frank to share what his favorite experiences with his clients have been. He responded, “Listening to the client’s life experiences and seeing their positive outlook on a daily basis.” And the toughest times? “Some days,” says Frank, “are not too upbeat and they feel sorry for themselves. Those are the days when I need to exhibit extra understanding.”

Frank shares ‘words of wisdom’ that he has learned over time, “Be honest with your feelings. To be a caring caregiver you must be a great listener. And always treat your client as you would a loved one in your life. Be understanding and don’t burden your clients with your own baggage.”

Carole, our After Hours Supervisor, makes the comment, “Frank shows that he is always willing to go above and beyond for this clients. Whether it is with schedule changes or something else, he never hesitates to say “yes, no problem!” It shows that he puts his clients’ needs first. Thanks Frank!”

Jen, DeAnna, and Carole’s feelings are echoed by the entire Home Instead Staff. We are so thankful that Frank found us on the computer one day and decided to walk through our doors, and into the lives of our clients. He is so willing to share his heart with everyone he meets and is a true blessing to our family here at Home Instead Senior Care!

Amber Lukas - June 2017 CAREGiver of the Month

Amber Lukas - June 2017 CAREGiver of the Month

​“Sweet, caring, and reliable”, are the words that Tabitha, our Staffing Coordinator, chooses when asked about our CG of the Month, Amber Lukas. Amber came to us late last year when her job search led her to our door. She has always had an interest in the healthcare field and wants to someday follow in her family’s footsteps by becoming a nurse (not just one or two family members, but most of her female relatives are nurses).

When asked why she loves what she does, she states, “I like to make elderly people happy. The little things, like putting nail polish on them, makes them smile.” She loves their smiles and laughter. Since her first day working at Home Instead, she has seen the changes in herself and in her clients. She knows that she has changed for the positive. Her clients, however, have changed in both ways, some getting better – stronger – with her help, while others have declined in their abilities. “Put yourself in their shoes,” she guides, “you become their arms and legs and you have to know that you are making a difference in their lives.”

Jen, our Director of Client Care, gives a heartfelt testimony about Amber, “Amber is amazing! She has a heart of gold and works so hard to do the right thing. She always wants the best for her clients and gives them 110%. She always has a smile and is always open to any new thoughts or ideas that will help her be better with her clients. She is a fantastic person to work with.” Within the 110%, DeAnna, our Engagement and Retention Coordinator, tells us that, “Amber is always reading up on Parkinson’s, Alzheimer’s, etc. She loves being a CG, it is so rewarding to her.”

Amber’s love for her clients shows through all the time. However, she says that, “even on those days, when it is hard to get up and go to your job, you have to put your mind to it, put a smile on your face, and be yourself. It takes dedication and perseverance. Some clients are in tough situations, maybe declining, so it is important for you to stay positive, have faith, and make them more comfortable.” She goes on to say, “Build trust, get to know them, and have lots of compassion.” She reiterates her words, “Always remember that you are making a difference.”

As a company, one of our goals in to make a difference in the lives we touch. We are proud to have Amber as one of those ‘difference-makers’. Way-To- Go-Amber!

Denise Lefkowitz - May 2017 CAREGiver of the Month

Denise Lefkowitz - May 2017 CAREGiver of the Month

​Our May CAREGiver of the Month is a treasure that was found at a Brookline Job Fair. Denise Lefkowitz was looking to transition her career from the retail world into the healthcare field. She has a dream and passion to become a nurse and thought that Home Instead would be a good stepping stone into this field. Of her first week of training she says, “I knew I had made the right decision. Everyone was so organized and especially welcoming.” Home Instead truly gained a gem when Denise came on-board in June of 2015.

Tabitha, our Staffing Coordinator, actually had the opportunity to work with Denise when Tabitha transitioned into the office from CAREGiving, “I had the privilege to work with Denise when I ‘handed over’ one of my clients to her. I was sad to let go but Denise took over, and seeing her first hand – I was just super impressed by her. She is what I would consider to be a 10-Star CAREGiver!” Since being in the office on the Staffing Team, Tabitha has seen Denise on a different level, “She is a go getter and is always there when we need her.  She knows her limitations, yet she still continues to go above and beyond our expectations. Can’t thank her enough for all that she does and continues to do.  To have the opportunity to work with such an intriguing woman as Denise is absolutely a pure honor.”

Denise tells a heartfelt story about a particularly lovely client that she had who actually helped Denise understand deep in her soul why she became a CAREGiver … to Serve. Unintentionally, this very special client taught Denise how to deal with someone in their home. In her many classes on her journey to become a nurse, Denise has learned many ‘text-book’ ways to – for example – give a shower. She boldly states, “Throw out the text-book on showering! My sweet client was very nervous with showering, so she unknowingly taught me how to adjust my ways according to each person’s personality. I just hope I made difference in her life.” (Yes, Denise, you were an important part of her life!) Denise still feels the heartbreak of losing this lovely lady.

Jen, our Director of Client Care, had a recent experience that makes Denise stand-out among
CAREGivers, “There was an issue one night where the night shift CAREGiver did not show up to the shift. Denise, who had been on shift since 3pm, graciously offered to stay until 5am the next morning when we were able to get another CAREGiver there. Denise just goes above and beyond without a complaint and steps up to the plate in every direction.”

Carole, our After Hours Staffing Manager, echoes the thoughts and feelings of Jen, and all of the other staff here, “Denise is amazing! She is always dependable, goes above and beyond in everything she does. She is very clear and precise in her updates on clients and really shows a great deal of caring and compassion for every client she is with.”

Denise has been with many Home Instead clients and shares this advice with others who have a passion for caregiving – or maybe this advice would better serve those who are not quite sure of their desire to be in the caregiving field, “Caregiving is not the easiest job in the world, you need to do a lot of soul searching and it’s not something to go into lightly.” She continues her advice by saying, “Ask Questions!”   

In her down-time, Denise loves to sing and participate in karaoke. She loves to hang out with friends and has a zest for learning. She admits to ‘playing the piano badly’ and she is thankful to have special people in her life.

Marlo, one of our CARECounselors, shares that, “Denise is an awesome CAREGiver and has taken on some pretty difficult short-term clients without complaint, coming away with lots of experience. She's a real credit to the company”. DeAnna, our Recruitment and Retention Coordinator restates what has been the general thoughts of all of us, “She is truly one of the most loving woman I am honored to know.”

Denise thoughtfully gives another recommendation to all CAREGivers, “Don’t change your own personality to satisfy a client. You stick to your personality and beliefs. Be yourself. If for some reason the client doesn’t like you, then – as I’ve been told – ‘you can’t please everyone all of the time’.”

It is unanimous here at Home Instead that Denise’s personality is that of Awesomeness! We are more than blessed to have her in our family of CAREGivers, and we know that the clients that she serves will be blessed to know her as well!

Barbara Trujillo - April 2017 CAREGiver of the Month

Barbara Trujillo - April 2017 CAREGiver of the Month

​Our CAREGiver of the Month for April was an obvious choice. “The day I hired Barbara she was a true blessing. From the start, her heart was so passionate, she was craving to care for our seniors,” states DeAnna, our Recruitment and Retention Coordinator, “She immediately bonded with her client and when she passed away a few months ago, Barbara took a couple days off. She was then ready to bounce back to caring for our seniors.”

For many years, before joining the Home Instead Family, Barbara was the private caregiver for a sweet little lady that became part of her own family. This sweet lady even spent holidays with Barbara and her family because her own family was not available. Barbara shares her story from the heart, “That began a journey that would change my life forever. I say this because in the years to come I learned so much from this experience; from the signs of dementia, how to ease client and family’s concerns, how to cook for diabetics, how macular degeneration affects a person’s eye sight, and so much more. Little did I know I was learning all of what I needed for use in my future; helping care for my parents, aunts, uncles, and future Home Instead Clients. This sweet little lady was an honor to have known…Rest in Peace Miss Pat.”

When Barbara joined us in January of 2016, she knew what she wanted to do, “I was looking for a caregiving Job and I came across an opportunity with Home Instead so I began filling out the questionnaire and application. All of a sudden my computer froze. I was concerned that all the questions and information I filled in was lost. So I decided to call Home Instead and sweet DeAnna answered the phone. I told her my concerns and she was so kind to say ‘sorry’, she was not sure if it would have saved my information and encouraged me to refresh the window and ‘let’s find out together’. She also asked me if I would like to come in tomorrow for an interview. At this point I felt I was Home Instead even before we met. I believe God had a plan from the very beginning.”

Jen, our Director of Client Care, shares her experience of having Barbara care for our clients, “She goes above and beyond in being proactive and she knows her clients inside and out. She learns everything about them and what makes them tick so that she will be more successful in how she cares for them. Barbara connects as though they are family and she’s known them for years. She has this never-ending smile and is always upbeat!” DeAnna continues this sentiment by saying, “She has received so many compliments from other CAREGivers as well as Clients. She is always smiling and eager to share with others just how much she loves being on our team.” One of our RPN’s, Deb McPherson, had high praises for Barbara, “Barbara has impacted the lives of two of my clients by making their shifts more enjoyable. She is a breath of fresh air and is very successful in turning potentially difficult situation into successes without even realizing she is doing so.”

Barbara admits that her favorite part of CAREGiving is “making a difference in other people’s lives”. She tells us that when times get tough, Prayer is what gets her through, “When those times come, I ask God for Wisdom, Guidance, and Peace. That’s what gets me through every time.” Barbara’s advice to all of us is two-fold, yet simple, “Of course if you’re not sure about something, don’t guess, just call the office. I would also say to be willing to learn; be teachable at any age because everyone we come across will have something to teach us. So be willing to learn your own strengths and weakness, and then grow from it. Yes ~~ clients can teach us more than we realize.”

When presented with her CAREGiver of the Month gifts in the presence of her client, she was more than appreciative, “I would like to thank Home Instead for your encouragement I am very grateful to have be nominated.” Well Barbara, it is our pleasure and our distinct honor to have you in our Home Instead Family!

Maribel Gonzalez - March 2017 CAREGiver of the Month

Maribel Gonzalez - March 2017 CAREGiver of the Month

​When we think of March, we often think of the phrase “In Like a Lion Out Like A Lamb”. Our CAREGiver of the month for March is a Lion all of the time while being a Lamb when that need arises. Maribel has the heart and fortitude of a Lion when it comes to caring for her clients. Yet the Lamb appears when that gentle hand of encouragement is needed to help her clients through their own daily struggles. DeAnna, our Recruitment and Retention Coordinator, shares that, “Maribel is extremely organized and thorough with all she does for any client. She has a gentle way of encouraging her clients to wash when personal care issues arise. She is creative when making meals, which helps clients to have a more enjoyable mealtime. Maribel is so kind hearted and loving.”

Maribel had done extensive caregiving with family members before she moved to Tucson a few years ago. She started caring for her Aunt after a car accident and Maribel found that she really enjoyed caregiving. Her Grandmother had another caregiver but Maribel’s Lion’s heart saw that much more was needed. Maribel continues caring for family, having her mother living with her and her children. Maribel has so much love to give and she says that she knows she is meant to be a CAREGiver. In the summer of 2015 she found Home Instead through the internet and joined our family August of that year.

Carole, our After-Hours Manager, expresses her praises, “Maribel is very reliable, and she always puts the needs of her client first. She constantly goes above and beyond for her
client.” Maribel gives this heart-felt advice to other CAREGivers when hard days pop up, “I try
to put myself in their situation – their lives have changed. They can’t do many things that they used to be able to do. Try to find a solution to make their lives better.” Maribel has experienced something since being a Home Instead CAREGiver that she wasn’t expecting. “I thought I was going to take care of people and change their lives for the better…but my life has changed. They have taught me so much, I see things differently, feelings toward my family and the way I see life.”

Belinda, our Client Care Coordinator works closely with Maribel. “Maribel is the perfect
caregiver of the month! She is professional and truly has a CAREGiver's heart. She has been with her current client since the beginning of services. The confidence and trust that the client has in Maribel is truly amazing. Maribel has improved her client’s living conditions, health conditions, and her general attitude of accepting the care provided to her care drastically. I credit Maribel for all of this. She is one of those caregivers that you never have to worry if the client is being cared for. She always keeps me updated on the client’s conditions as well as any concerns. She is very cooperative and is diligent in her work schedule. I always ask her if there's anything that I can do for her and she always seems to turn it around on what can be done for her client. Thank you so much Maribel for representing HISC so proudly!”

As so many have expressed, Maribel has the heart of a Lion, the gentleness of a Lamb, but most importantly, The Heart of a CAREGiver! Yes, Maribel, you were right – you were
meant to be a CAREGiver!

Lupe Renteria - February 2017 CAREGiver of the Month

Lupe Renteria - February 2017 CAREGiver of the Month

​Lupe has recently celebrated her thirteenth anniversary with Home Instead and (thankfully) she doesn’t plan on leaving any time soon. When she retired from State Service she hadn’t planned on working at all, however, after about nine months of quiet retirement, she became bored. Wanting to work with either children or seniors, she wasn’t sure where she would turn. She discovered ad about Home Instead in the newspaper, applied, was called for an interview, and was hired on the spot. Originally she had planned on only working part-time and only for a few months. She loves her clients so much that she is still with us thirteen years later and has a full calendar of shifts.

Becky, our Staffing Manager, tells us, “From a staffing perspective, Lupe is very willing to accept shifts, especially with her on-going clients. She is extremely flexible and caring, sweet and lovable, but most of all she is extremely compassionate.” Tabitha, the newest member of the Staffing Team agrees, saying, “Lupe always steps up and takes on immediate, last minute shifts.  She is always there when we need her. She has a positive personality with a light, shining attitude.

Lupe loves how her clients are so appreciative of receiving help from her (and all of their
CAREGivers), especially those clients who do not have family close by. She admits that though we most assuredly make a difference in our client’s lives, she feels that they in turn have such a deep impact on our lives. She remembers one client who had books, books, and more books. This client encouraged her to start reading and introduced her to many different authors.

Lupe shares about another client that left the greatest impression on her. They were together about four years, even though this client was an extreme handful. Lupe said that she almost left this client three different times, but after ‘firmly’ explaining to her client, “if you’re going to be this way, I’d best just leave”. The client changed, asking Lupe to stay. On a weekend that Lupe was off, she received a phone call from Home Instead that this ‘handful’ client was not doing well. She was in the hospital and was fervently asking for Lupe specifically. Just after walking into her client’s room, the client wanted Lupe take her (the client’s) watch off and wanted Lupe to keep it. Lupe said, “I’ll hang onto it until you get out”. Within fifteen minutes, this lovely client passed away. Lupe wears that very special watch to this day.

When asked what words-of- wisdom she would like to share with other CAREGivers, she simply states, “You must be patient, listen, and be caring and compassionate”. DeAnna, our Recruitment and Retention Coordinator, shares, “I look up to Lupe. She is full of information and just ‘gets’ it. Her heart is solid gold! If anything were to ever happen to me I would want Lupe on the team to help take care of me”. Marlo, one of our CARECounselors in the field says, “Lupe is one of those silent, steady, follow policy and procedure type of CAREGivers. She gains complete faith and trust of her client(s) and they love her. She is totally supportive to office and field staff and is a great asset to the company.”

Diane, our HR Manager, and Jen, our Director of Client Care, have the same feelings, “Lupe is
amazing! She takes on last minute emergency shifts without complaint, even when they go longer. She is so proactive and has such a kind heart and gives 150% to everyone”, “Lupe is always so responsive when needed!!! She communicates so well with the office, staff and field representatives!!! Lupe is one of the most dependable CAREGivers we have!!!”

Carole, our After Hours Supervisor, shares her experience, “Lupe is always willing to go above and beyond with whatever is asked of her. She has such a sweet personality and a calming presence about her that make her clients feel so comfortable. She is truly a great asset to Home Instead and to each of her clients.”

Following her own advice (being patient, listening, and being caring and compassionate) is what makes Lupe such a wonderful person, a magnificent CAREGiver, and an outstanding part of our Home Instead Family! We Love You Lupe!

Casey Scheidegger - January 2017 CAREGiver of the Month

Casey Scheidegger - January 2017 CAREGiver of the Month

​Our CG of the Month for January, Casey Scheidegger, came to Home Instead in November of 2015. She has such a naturally beautiful heart that we feel that there is no other place she should be. Casey worked in a Group Home before finding HISC in a newspaper ad. She loved working with people then and she loves her time with her clients now.

Becky, our Staffing Manager, says, “Casey is very concerned about her clients and will go above and beyond to help cross train anyone new coming in. She would do this on her own time if allowed. She rarely calls off and will always accept additional shifts.” Carole, our After Hours Manager, agrees whole-heartedly, stating, “She is absolutely amazing. She is always more than willing to help out with any staffing needs and truly shows her clients the utmost compassion in everything she does for them.  She oozes the values of HISC!”

Casey is currently with a particular client on a regular basis. Scott, our Owner, relays feelings
from the client’s son (who is also a close friend) that, “He has had a lot of CAREGivers for his mother over the years and always makes a point of getting to know and observe the CAREGivers that help his mom. He told me that by and large we have sent many very good CAREGivers over the years, but he made a point to say that Casey stands apart. She is an excellent CAREGiver and a tremendous reflection on Home Instead.”

Casey loves people, she shares that you need to learn everything that they (our clients) offer.
She puts it into words, “Pulling out their memories and experiences, especially those with dementia, is the best,” She explains that, “When you know that one of their memories is a ‘true memory’, you can see them just light up. For clients with dementia, every day is different. You really need to have patience with them.” DeAnna, our Recruitment and Retention Coordinator, states with passion, “Casey is such a pro at redirecting clients without the clients even realizing it. Her heart is bigger than a rainbow! You can definitely tell she loves being a caregiver!”

Diane, our HR Coordinator, has only been a part of the Office Team for a few months, but says, “Though I am only beginning to get to know her, I find her to be very enjoyable to interact with, clear in her communication and helpful in sharing information and her expectations.” Casey advises her fellow CAREGivers to contact the office if help is ever needed, “I love this company,” she exclaims, “I love the feeling of family and that we always have the ‘backup’ when we need it. Call the office and ask; you’re not alone out there so you don’t have to ‘wing-it’.”

Evie, Executive Director, emphatically states, “Casey is in tune with her client’s needs and is
always willing to help out. She has an excellent sense of humor and the patience of a Saint! Casey can always be counted on to exceed expectations and ‘WOW’ those she comes in contact with.” Jen, Director of Client Care agrees wholeheartedly, “Casey goes above and beyond. She is very proactive and has even taken a shift on her day off because she is almost the only one who could handle that client. She always has a smile to share. She can take charge and get things done.”

Casey has immeasurable patience and love to share. When she is not working with our Home Instead clients, she shares her love and knowledge with many four-legged friends by training and showing dogs. As Carole indicated, Casey “oozes the values of Home Instead”. This makes her a living model of our “Living Home Instead” culture “Build Trust, Take the Lead, Share your Heart”. We are truly blessed to have Casey in our Home Instead Family!

Bob Davis - December 2016 CAREGiver of the Month

Bob Davis - December 2016 CAREGiver of the Month

​Bob is one of our long-standing CAREGivers, having started with us in June of 2002. This is no small feat considering before he was hired, he didn’t think he could do this kind of work. His wife, Anne, was a CAREGiver for Home Instead and would share her stories with her husband after work, inviting him to also become a CAREGiver. He would listen and was pretty sure “he couldn’t do that work”. After many of these husband-wife conversations, Bob began helping a neighbor. This gentleman loved to go golfing but dealt with the effects of childhood Polio. It was then, in sharing himself with this neighbor, Bob decided, “I can do this”. He followed his wife’s lead and became a CAREGiver with Home Instead.

“Bob is a wonderful, committed CAREGiver. His clients have always enjoyed his humor and dedication. He has a laugh that lights up a room,” shares Kandace, one of our Service Coordinators, “He is great – always ready and willing to help!”

When Cindy (Billing and Payroll Coordinator) began with Home Instead in 2004 as a CAREGiver, she looked up to Bob and Anne, “I saw how Bob helped other CAREGivers, giving advice and support and I looked up to them both.” When she became a CARECounselor, she worked closely with Bob in the field, “His client’s loved him and I could see that Bob loved them too.” A few years ago, Cindy’s father-in-law with Alzheimer’s lived with her and her husband, “Bob was one of his CAREGivers and was the only one who could get him showered. As a family member of a client, I felt confident and relieved when I knew Bob was ‘on-the- job’.”

Bob has loved meeting new people, he says that, “meeting interesting individuals and their families is what I think I love the most. You become almost like family.” Jen, our Director of Client Care, has also worked with Bob on many levels, “Bob always has a smile and a laugh to share with his clients. He’s a hard worker and is always willing to help out. He has been a great fit with his clients and the families really like him.”

From this self-admitted, quiet person comes the advice to “Enjoy your work. If you don’t enjoy your work … if you can’t look forward to going to work … it’s not worth doing. If you have a client that is just not the right fit for you, talk to the office.” He continues, “I’ve had a good life with Home Instead Senior Care. I enjoy the office staff, the clients, and everyone I’ve worked with.”

Everyone here in the office echoes the same feelings about Bob; Evie, our Executive Director, “He has a great laugh and engages with his clients to improve their days and lives. He is an excellent CAREGiver and always helps out when he can.” Carole, our After-Hours Staffing Manager adds that, “he is always positive to speak to and has always been flexible when we need the help.” Many times, the first voice you hear when you call the office is Jo. She shares that, “Bob is the most laid back guy. He is always easy to visit with and laughs easily. I’m sure his clients enjoy him as much as we do in the office.”

We are all so thrilled to know that Bob, so many years ago, made the decision to join his wife at ​Home Instead; deciding that ‘he could do this’. Bob is an example and inspiration to many and he brings a needed smile and laugh to any cloudy situation. Home Instead is blessed to have such a person in our midst. Thank you, Bob, for choosing to share yourself with us and the clients that we serve!​

Venus Yao - November 2016 CAREGiver of the Month

Venus Yao - November 2016 CAREGiver of the Month

​In this month of Thanksgiving, we at Home Instead are so very thankful for our November CAREGiver of the Month, Venus. As her name implies, she is out-of- this-world in her ability to care for others! Venus came to Home Instead seemingly by chance, though we believe it was fate. She was standing in line at a store, purchasing soft yarn for making knitted baby hats and got into a conversation with the person behind her. That person was a Home Instead CAREGiver who assured Venus that she would be perfect for the role of CAREGiver for us.

“From the moment I read her application I knew she would be a truly awesome, caring and dedicated CAREGiver,” states DeAnna, Recruitment and Retention Coordinator. “Venus goes way above and beyond to make her clients feel loved, secure and valued. She amazes me how she also cares for the newborns that enter this world struggling. She knits the cutest hats for them. Her heart is made of pure love.” Carole, our After-Hours Supervisor says with passion, “Venus is always willing to help out within her availability. She is genuine in her care for each and every client she is with and always has a very positive approach to anything that is asked of her. Great Job Venus!”

Venus has also given her heart to premature infants at hospitals by making snuggly-soft, knitted caps for these little ones. She has extended her giving heart by making adult caps for the Elderly in our Be A Santa To A Senior Program. Venus had been a Legal Secretary for 20 years and was her mother’s caregiver during her last years with battling cancer. She has been giving love through the making of the cozy knit hats for about five years but her caring goes much deeper. Venus tells us that, “you have to give back, pay it forward. There’s going to be a time that you will need help and someone will be there to help you.” One of her favorite things to do to ‘pay it forward’ is to go through the drive thru at McDonalds and pay for the meal of the person behind her. She leaves the message for them that this act was “just because”.

Diane, our HR Coordinator, says, “Venus is an extremely caring and kind individual. Her life is about CAREGiving! Not only for Home Instead but for the beautiful premature babies in the hospital. It is amazing how she finds time to make all the handmade knit caps for these little vulnerable human beings!” Jo, our Receptionist also expresses what everyone feels, “Venus is very attentive to her client’s needs and comforts and is always professional in her relationships.  Her clients love her!  She also does a lot of work in her community creating little hats for the hospitals’ babies and several other projects throughout Tucson.  She’s not afraid of hard work and she gives her best every day. I am happy to know her.”

Venus has only been with Home Instead just over a year, but in that year she has experienced much with our seniors. She tells us that, “the best thing about working here is the friendships you build with your clients. The laughs you share and the bond that is built.” She continues, “The stories they tell about Tucson years ago, and I love how they appreciate having you there to help them. I had one client that was like my grandma. The worst part about it is having to say goodbye.” Venus has advice for other CAREGivers, new or seasoned, “When you walk into their door, whether it’s the first time or not, remember that someday, you could be the client. So treat them with respect and dignity as you would want to be treated.”

Venus has, time and again, proven that she “Lives Home Instead”, whether it is for newborn babies, people in a fast-food line, or with her Home Instead clients and co-workers. She is an asset to our team and we are blessed to have her on our team!​

Marilee Fitzgerald - October 2016 CAREGiver of the Month

Marilee Fitzgerald - October 2016 CAREGiver of the Month

​When Marilee joined Home Instead Senior Care in September of 2012, she knew she was being called to become a CAREGiver. Though she didn’t exactly know at that time what it would look like, she knew this was where she was meant to be and she sees it as a gift and blessing from God to be able to help her elderly clients through this stage in their lives. After being here a while, she looked back at a five-year- old calendar and saw her own note that she needed to become a caregiver. Marilee had been out of the work force about twenty years, spending that time raising her family and was very active with many volunteer jobs. She knew she wanted to do something that gave love and encouragement to others.​

Evie, our Executive Director, states with enthusiasm, “Marilee is phenomenal! She is proactive, engaging, and she really gets to know her client’s needs and their intricacies. She is extremely polished and well spoken; a great fit for all her clients!” Marilee feels that she is a good listener and that she is always ​patient and loving to her clients (we are in complete agreement). “She makes you feel at ease from the moment she walks thru the door and she knows how to get the client to participate. They just want to please her. She is on top of everything and has a very calming presence,” says Marlo, one of our CARECounselors.​

Marilee gives some solid advice to new and seasoned CAREGivers alike … “Learn how to be a good listener.” She says to take classes and implement what you learn. Being a truly good listener will transform all of your relationships; at work, at home, everywhere. Clients will truly feel loved and it will be a gift to yourself as well as to them. Marilee receives genuine satisfaction from being with her clients in such a personal way – “they let you into their homes and their hearts”. “When I leave their homes, I am fulfilled. I know that what I’ve done to help them is something much grander and more important than myself. It’s not just a job for me, it’s all about relationships.”​

“From the first moment I met her she has had this sense of calmness about her, her voice is so soothing,” ​comments De​Anna, Recruitment and Retention Coordinator, “One client that she was with was confused a lot and would be blunt about things and Marilee always had a way about making her turn around into a positive behavior,” DeAnna continues, “She is also very true to volunteering at her church and loves the Lord.” Marilee is very strong in her commitment to God, her church, and her volunteering ministries. She also brings up the Core Purpose of Home Instead “To honor God by enhancing the lives of seniors and those who love and serve them”.​

It is very evident to everyone at Home Instead that she actively lives by this core statement through her everyday actions. Marilee has said that a client once gave her a gift, the gift on one word … remarkable. Marilee is precisely that -- - REMARKABLE! The definition of ‘remarkable’ is “worthy of being noticed, especially as being uncommon or extraordinary”. We could add the name Marilee to that definition! We are honored that God led you to our doorstep, and consequently to many doorsteps where your passion, love and patience touch so many lives!​

Ruth Woods - September 2016 CAREGiver of the Month

Ruth Woods - September 2016 CAREGiver of the Month

​Ruth Woods has been a CAREGiver most of her 70+ years, beginning with her own family when she was young. Her grandmother lived with them so Ruth often cared for her as well as her younger siblings. As an adult, Ruth worked with mentally challenged youth in California and for many years worked nights in an Alzheimer’s Unit at a facility in Mesa.​

“Her heart is one of the humblest hearts I have seen with caregiving,” says DeAnna, Retention & Recruitment Coordinator, “Her dedication to her clients is always ‘them first and nothing less’. Ruth is always eager to see who she can make smile.”

Ruth worked for Home Instead in Mesa four years and loved every minute of it. One of her younger brothers worked there as a CAREGiver as well, so obviously caring for others is in the blood. Ruth made the move to Tucson in 2006 so, having heard there was a Home Instead here, she searched us out. Ruth says that she has, “learned from seniors, more than she learned in all of her growing up years. They are Historians.” She worked with us for two years but then had to leave to care for a family friend until she passed. Ruth walked through our doors again in 2014 and we couldn’t let her go.

“Ruth is amazing!” Exclaims Evie, our Executive Director, “She has a smile for everyone she meets. Her clients feel the love she has for them; many have told me so over the years! An inspiration for all of us, Ruth exemplifies what Home Instead is all about.” Jen, our Director of Client Care, agrees, adding, “She is always very pleasant and happy and is a great asset to our client’s care.”

For Ruth, as with all of us, the hardest part of giving your heart as a CAREGiver, is when someone you’ve gotten close to passes away. For her she thinks back to the good days and holds their memories close. She gives sage wisdom to all CAREGivers, “Treat your client with respect. Do not tell them what to do, but instead help them feel like they are the most important person in the world. They’ve lived their lives, respect that accomplishment.”

Kandace, one of the Team of Scheduling Coordinators, has this to say, “Ruth is committed and dedicated to her clients. She rarely calls off and is always willing to step into a shift if needed. Her manner is professional and she is a one of a kind.”

The entire staff here echo the same feelings, that she is One-of- a-Kind. She truly does “exemplifies what Home Instead is all about”. We are so bless to have Ruth on our ​CAREGiver Team!

Millie Horetsky - August 2016 CAREGiver of the Month

Millie Horetsky - August 2016 CAREGiver of the Month

​When trying to find the right words to describe our August CG of the Month, Millie, words such as ‘amazing’, ‘great’, ‘p​assion’, ‘love’, and ‘positive attitude’ are just drops in the bucket. From Jen, our Director of Client Care, “Millie always has a great smile and a positive attitude for every client she goes to. She is kind of like a breath of fresh air.”

Millie began with Home Instead in October of 2011. Before moving to Tucson she had a ‘friend of a friend’ who worked for a Home Instead back east, tell her that she’d be perfect for Home Instead because she has such a loving heart. Once here she wanted to do something productive; something that would have her caring for someone else. So she looked us up and we have been blessed ever since!​

“Millie is an amazing caregiver and even more, an amazing person.  She is the person that you can always count on to be at her shifts regardless of her personal medical issues. Love that woman!” Exclaims Bonnie, our Staffing Manager. Kandace, our Staffing Coordinator echoes this feeling, adding that “Millie shows grace, poise and beauty. She is a CAREGiver with GREAT heart and passion.”

When asked about herself, Millie cheerfully states, “I love my job! I would love to work more hours and give more if I could, but my own health issues prevent this. I have a lot to give and I care about my clients 100%.” She goes on to say, “I have had wonderful clients and I’ve lost some, which is saddening. My current client is one I started with at the beginning and both of us have grown together.” Marlo, one of our CARECounselors, says, “Millie is the best cg! She comes across very knowledgable and capable, and she follows through. She loves her clients and they, in turn, love her.”​

When asked what advice she would give to new (any and all) CAREGivers, she says, “You have to have plenty of patience and you have to care about your job. They need you and it’s not about what you want… it’s about what the client wants. You need to have a loving, kind heart and be there for them.” Millie continues to highly recommend Home Instead to everyone she meets, both future CAREGivers and potential clients.​

Chris, another CARECounselor, sums it up wonderfully, “My experience with Millie… she is amazing. Even with her illness, she has never called out, missed a shift, or used her illness as an excuse. Her relationship with her client is sisterly, and her humbleness far exceeds her need for accolades. Very impressive!”​

We do, however, want give Millie a mountain of accolades. She truly exemplifies what it means to “Live Home Instead”.​

Jessica Barnacastle - July 2016 CAREGiver of the Month

Jessica Barnacastle - July 2016 CAREGiver of the Month

​ July’s CAREGiver of the Month is a lady who has so many wonderful gifts that it is hard to narrow it down. Jessica Barnacastle began with HISC in June of 2009 because she “wanted to care for seniors”. Her story ‘partially’ began in her 20’s when she “started hanging out with elders” and she felt she got along well with them. Just before coming to Home Instead, she had a live-in position working privately for a lovely lady with Alzheimer’s.

Evie, our Executive Director who used to work in the field with Jessica, shares, “I have always known Jessica to be personable and engaging. She is genuine with a big heart and has one of the best senses of humor around.”

Jessica loves the outdoors, nature in general. She is happiest when she’s hiking or biking, or even when she participates in ‘injured animal rescues”, taking injured animals to facilities or organizations that can best help them heal and rehabilitate. Her happiness overflows into caring for her clients, which is clear to everyone who is around her. Jen, Director of Client Care, states, “Every time I see her, she always has a great smile to share. She is with a client of mine in Green Valley and does a fantastic job. She has a very calming personality and just puts people at ease.”

Having been with Home Instead for many years, as well as living with and caring for her 82 year old father, Jessica has many words of wisdom to share with fellow CAREGivers. She expresses the need to “Open yourself to as much information as possible, reading your client’s signals. Be compassionate and caring, treat them like your own grandparents.” She thoughtfully continues, “Patience is huge, don’t be fast or pushy. Put yourself in their shoes, have empathy for what they have lost in their lives. And don’t take things personally, because we all know it is so easy to get attached to your clients.”

Staffing Coordinator, Kandace, says about Jessica, “She is a great CAREGiver! She is dependable, responsible, and is always upbeat with a smile! Her clients adore her and she is an asset to the Home Instead Team!”

The truth that Jessica is a true asset to the Home Instead Team does not go unnoticed. She displays her love for her clients in every aspect imaginable, whether she is straightening their home, cooking them a meal, or helping them with personal care, she does it with understanding and respect. “I love that most elderly people I’ve had are very sweet, they are a different realm of humanity.”

Thank you, Jessica, for being such a wonderful part of our Home Instead Family, and for giving so much of yourself to your clients!

Juliette Gaddis - June 2016 CAREGiver of the Month

Juliette Gaddis - June 2016 CAREGiver of the Month

​Our June CAREGiver of the Month, Juliette Gaddis, is one who has overcome tremendous odds and yet shines bright and shares her light unconditionally with everyone she is with. Juliette came to America from Egypt three short years ago, leaving the persecution she endured behind. Her husband and other family members are still there, working on joining Juliette in her freedom. “Juliette is determined and gentle hearted and lives her life as humble as possible”, says DeAnna, Recruitment and Engagement Coordinator.

Juliette was, for nearly twenty years, a Pharmacist in Egypt until she retired to be a stay-at- home-mom and help her growing children with their education and their futures. She took care of her own mother as well, holding her in her final moments. Her experiences bring a richness to her caregiving. “She's happiest when she's busy,” shares CARECounselor Marlo, “She does everything she can to please the client. She's very aware of the client’s needs and takes every opportunity to show she cares.”​ Kandace, our Staffing Coordinator, says that, “Juliette is always wanting to work and she’s willing to try any client at least once. She is so friendly and caring.”

Juliette has many words-of- wisdom for fellow CAREGivers, “You have to be merciful. Some clients need companionship, while some need extra care. With Alzheimer’s you need special patience. Be on time or a little early, be patient, obey the rules and follow the client’s mood. You must have a caring heart but stay professional to keep the client calm. Always have a clean uniform and professional appearance.”

Juliette also says this of Home Instead, “Everyone is like family. The staffing and all of the staff are very helpful and cooperative.” She says she loves “my office” so much that she has also helped two other women to apply and become CAREGivers here. She has also recently encouraged another of her friends to apply because she loves it here and believes others will too.

Jen, our Director of Client Care, conveys her admiration of Juliette by sharing about their many “teaching moments”, “Juliette never gives up and always has a smile and just wants to do the best for her clients. You can call on her at the last minute and she just goes without hesitation.  It's sometimes a struggle for her to comprehend what you are telling her over the phone because of a small language barrier, but she does not give up and somehow makes me laugh when, after multiple attempts at explaining, she'll all of a sudden say...Oooooh, I understand. She is a good teacher for me in how to clearly explain things to people.”

We love that Juliette joined our Home Instead family last year, she has taught us all how to value work, education, freedom, and family. She has endeared herself to the Home Instead Staff and to her clients. Thank you, Juliette, for being you and for Living Home Instead!​​

Marcie Rusin - May 2016 CAREGiver of the Month

Marcie Rusin - May 2016 CAREGiver of the Month

​Our CAREGiver of the Month is an amazing woman who leaves nothing but sweet energy and love in her wake.  Marcie came to us shortly after moving to Tucson from Chicago.  She saw our ad on TV, went to our website, and here she is, spreading sunshine to everyone.  

“Marcie is adored by everyone she meets. She stole my heart with her first smile. She is a hard worker, dedicated to caring for her clients and her husband.  There is nothing this women couldn’t do, if she had the will. I adore her!”  Says Kandace, Staffing Coordinator.

Marcie tells us that the Staff at Home Instead is more like a family than a job.  “They listen to your needs, which is very important.”  She goes on to say that, “other CAREGiver’s I’ve met are tremendous!”

One of those CAREGivers feels the same about Marcie.  Nancy D. called the office specifically to rave about Marcie, “Marcie goes above and beyond for our client.  Once the client’s record player broke, Marcie took it to Best Buy to be repaired but they ended up giving a new one at a fraction of the cost.  Our client is once again listening to her sweet music due to Marcie’s selfless efforts.”

“I’ve worked at other places,” says Marcie, “and was never treated like I am at Home Instead.  I know that you are always there for me.”  When asked what advice she would give to other Home Instead CAREGivers, she enthusiastically declares, “Appreciate your support staff! Thank them for all they do for you.  Respect them and appreciate what they do.”

The entire staff at Home Instead has so many wonderful things to say about Marcie as well.  Jen, Director of Client Care, says, “She is always on time and instantly makes people feel at ease. She is always impeccably dressed and looks beautiful.  She always has a smile and is so happy to be helping her clients.”  Chris, one of our CARECounselors agrees, “She is always an elegant lady. She is attentive, asks the right questions, and most of all she cares. She always perseveres to get the job done!”  

“One word…” announces Bonnie, Staffing Manager, “AMAZING!  Her energy is endless, she is a genuinely beautiful person inside and out and has a heart of gold. She takes care of her husband and always makes time for HISC.”  Becky, Client Care Manager, echoes these feelings by saying, “Marcie is absolutely amazing. She's punctual, caring, outgoing, and willing to just jump in and participate, helping the client in any way she can.”

Marcie looks at her CAREGiving life and reflects, “The best thing about it is the look my client gives me, saying ‘thank you’ with their eyes.  They get to love you, their face lights up when you walk in.  You know you’re appreciated. I love listening to my clients; listening to their stories and getting to know them.”  She continues, now describing those difficult times, “When you lose a client, it’s like losing a family member, but you are the professional, you have to stay strong for your client’s family.”  

DeAnna, our Recruitment and Engagement Coordinator says lovingly what we all feel, “When you are next to Marcie, you feel nothing but pure love radiate from her. She is downright genuine and humble. Everyone that she has been a CAREGiver for loves her passion for life. We are all very honored that she is with our Home Instead Senior Care family.”

Helicia McHaney - April 2016 CAREGiver of the Month

Helicia McHaney - April 2016 CAREGiver of the Month

​Helicia left her former job at a local school district and went in search of something else.  She was on a walk one day and passed by our Home Instead building.  She walked in, applied, was hired, and the rest (as they say) is history.  When Helicia came to Home Instead in February of 2014, she was self-admittedly a shy person.  She says with passion in her voice that she has become much more talkative and is always trying to find better ways to do things for herself.  Home Instead was one of them.​

When asked what is the best part of being a Home Instea​d CAREGiver?  Helicia’s heartfelt response is that she loves the clients and the staff that she works with.  “I learn a lot about their past, it is an ongoing history lesson.”  Helicia considers herself “an old soul” and has a great appreciation for the elderly; their past lives and their present needs.  “It is tough when I have a new client, I’m unsure of their needs. It takes getting to know them, reading the notes, asking questions – but not too many - and at the end of my shift, I know my client is happy.”​

Our Recruitment & Engagement Coordinator, DeAnna, shares words from one of Helicia’s clients, “Helicia is so calm, so patient, isn’t pushy and listens to my music without complaining, which is important to me”.  DeAnna also says that, “Helicia is very creative with getting her clients to do things”.​

Many in the Home Instead office agree that, “Helicia is bubbly, outgoing, and not afraid to try new things”.  “Are we sure she was as shy as she says she was”, we ask with a suspicious smile.   Helicia’s advice to CAREGivers … “Do your best!  Think of the client as your family – your grandparent.  Don’t be rude by bringing your problems, leave your attitude and problems at the door”, she declares with conviction.​

Helicia says, “I haven’t discovered myself yet, but I don’t want to be who everyone wants me to be”.  Well, we are so glad that she had chosen Home Instead as part of her journey of discovery.  Her clients and our staff agree that we love her just the way she is!​

Robin Owen - March 2016 CAREGiver of the Month

​Robin has been a blessing since day-one when she joined Home Instead in 2011. She came to us by chance while she was working as personal chef. With her clientele dwindling she was in search of something supplemental when she passed the HISC office. She figured she'd give us a try since she already had some personal experience with her mother and grandmother.

Director of Client Care, Jen, states that, "Robin is such an amazing caregiver and is one of the most adaptable people I know. She can fit into any situation and just goes with the flow. She always has a smile and a laugh to share. The clients that she has served just love her, which makes her schedule full all of the time. (They also lover her for her cooking and baking skills!)"

One of the many 'pearls-of-wisdom' that Robin shares is that there isn't any 'worst part' of this job for her. If there are any problems, she can call the office for an easy fix. She highly recommends this to any CAREGiver, "If you have any problems don't be afraid to call the office, and find out who the Client Care Manager and CARECounselor are, they're there to help you."

"Proactive, caring and compassionate," are words Kandance, Staffing Coordinator, uses to describe Robin. Bonnie, Manager of the Staffing Team, says, "Robin is amazing. She always says 'yes' with a smile, managing to juggle her family, grandbaby, and work. Wonder Woman watch out!"

Robin says that her clients are interesting and fun to be with. "It feels good to be appreciated and I love being able to make their day good... it makes my day good." Robin also gives this advice to new CAREGivers, "Keep on top of the requirements, these are part of the job and it gets tough when they are out too long. Be honest with your clients and try to clear everything out of your head so when you go to work you leave your troubles behind. Your clients don't need to hear about about your bad day. And it's very important to take care of yourself, sleep, eat right, exercise. It is reflective for a client to see you feel good - they feel good."

As Marlo, CARECounselor, puts it, "Robin is very easy going which is so helpful in making her clients feel relaxed and creates a peaceful environment". Robin brings joy and wonderful peace to everyone she encounters, whether client, staff, or fellow CAREGivers. We are indeed blessed.

Georgene Blazer - February 2016 CAREGiver of the Month

Georgene Blazer - February 2016 CAREGiver of the Month

​Georgene Blazer is a natural at helping others. When she started working at Home Instead in December of 2011, she says with a shrug, that she was "just looking for a job". Shortly thereafter, she discovered that, in her words, "it is not a job, not a career, but a privilege and a blessing". Her first client turned out to be her only client over these last four years, something that doesn't happen very often.  Georgene tells that he was a crotchety man, set in his ways. However, over time he softened to her presence. He has seen her as the one he can trust, can count on, and lean on.​

​DeAnna, our Recruitment and Retention Coordinator, says that Georgene is an extremely
dedicated CAREGiver who has spent hours learning new recipes and ways of fixing foods to
keep her client engaged and healthy. Evie, our Executive Director, shares that Georgene’s client does nothing but rave about her.​

Georgene smiles as she says, "it's been an interesting four years, it's interesting to be in
your late 50's when you find your calling". Georgene retired from the phone company in 2002 and held odd jobs, including a shuttle driver. She says that as a shuttle driver she had the opportunity to help people face to face. She found Home Instead through a simple ad in the paper, and during this time with the company she has seen many changes. She tells of the changes as improvements, ​never stagnating, always getting better. Advice Georgene would like to give to others who find themselves caring for the elderly... "Be open to changes, don't think things will be the same.  Never take it personally - referring to client's and their behaviors. And keep up with stuff, listen to those reminders." Georgene holds her head high, raises her hand in a gentle salute and says, "Here’s to another four years!" We are privileged and blessed as well, to have such an awesome lady taking such good care of our client. We all hope that Georgene will be with us much longer than just another four years!​

Chris Pifer - January 2016 CAREGiver of the Month

Chris Pifer - January 2016 CAREGiver of the Month

​Though Chris came to Home Instead only a short six months ago, he has proven that he truly has the Heart-of-a-CAREGiver. Each client that he has been with during this time has absolutely loved him. When asked why he became a CAREGiver, Chris replied, “People need help; everyone needs a hand now and then.  It’s just my ‘standard practice’.”​

Chris’s ‘standard practice’ is filled with compassion, patience, and understanding.  He can handle a dementia client with a calm perseverance that brings peace to an otherwise volatile situation. Says Kandace, our Staffing Coordinator, “Chris is wonderful; helps when he can.  His clients adore him and they tend to add hours just so they can have him visit more.  He is great!”​

When a client in a rehab or assisted living facility, it may be disappointing to see that facility
staff rarely have the time to spend one-on-one with residents.  Chris is glad that he can give his clients who are in facilities the individual, personalized care that is so important to their well-being.  Belinda, one of our CARECounselors, says that, “Chris is genuine and looks out for his client’s every need.  He has a client that spent time in a rehab facility and an assisted living facility and Chris has followed him all the way.  His client has made a complete turnaround with Chris’s friendship and care”.​

Chris helps his clients with their daily activities and he thinks it is awesome to help them get
through their day.  He loves to hear their jokes and stories, relating their stories to his own.  Chris says that, “we need to understand that though we may be from different generations, we are all people and we need to share”.​

Chris gives this advice to anyone who wants to care for others, “Replace your ego with
compassion. If you have that then you have a good grasp on what we do. Compassion, patience, and understanding are the keys and dementia requires even more of the understanding”. Becky, one of our Client Care Managers, talks about one of Chris’s relationship with a client who passed away recently, “Chris went above and beyond. He is dedicated and loyal to the point that the family really depended on him”. Belinda followed that by saying, “Chris was helping him to the end and even attended the funeral. The client’s family felt he was part of the family”.​

He shares that, “Home Instead does a great thing with the high level and passionate intensity for even the little things, which is an integral part of life”. We are honored to have Chris among our assets – Our CAREGivers. We love that his infectious smile and his “Standard Practice” is truly “Living Home Instead”.

Susan Miller - December 2015 CAREGiver of the Month

Susan Miller - December 2015 CAREGiver of the Month

​Before Susan brought her talents to Home Instead in February 2011, she was a CNA working with many patients on a daily basis. She realized that she wanted to spend more time with each person and this situation was not making her happy. She met someone while with one of her patients that changed her career path. A Home Instead Senior Care CAREGiver was going to the client, carrying the client’s hearing aids to her. Susan thought this CAREGiver was great and got a business card from the Client Care Manager Becky.​

In her almost five years with Home Instead, Susan has endeared herself to clients and staff alike. “There is always a smile on Susan’s face!  It is a pleasure when we speak to her, whether on the phone or in person.  She is a doll.  One of the most caring people I have ever met.  She is compassionate and committed to her client’s well-being and is willing to help out whenever she can,” States two of our Staffing Team, Bonnie and Kandace.​

Susan says there are a lot of good things about being a CAREGiver, “the very satisfying feeling that I have given my best to each person I’ve seen that day,” she says with a smile.  She also praises the Home Instead field team by saying, “if I need more things or help, I have a great back-up crew.”​

Jen is our Director of Client Care and has been part of Susan’s ‘back-up crew’ in the field for years, “Susie is remarkable. She treats clients as if they are her family and will speak up when she feels things are not up to par at any of the facilities she goes into.  She is proactive and goes above and beyond for her clients and makes them all feel so special. She always keeps me so informed about my clients and any changes that take place. She lets me know if and when family is coming to town and other little tid-bits about my clients that she thinks I might like to know. She is always bubbly and happy and will share a smile and hug with anyone. Susie just has this way of making your day even better!”​

As all CAREGivers know, there are good and bad days with caregiving.  Susan is no different.  She gets down when she comes across things that she can’t ‘make right’ for her clients and she relies on God because she knows He is the only one who can ‘fix’ things.  It also saddens her when she knows that she doesn’t have room to bring her clients home with her. She wears a sad smile as she tells about one of her clients, “I try to be who her daughter might have been had she lived past birth”.  This heartfelt admission just brings the point home when Evie, our Executive Director says about Susan, “She cares for her clients as if they were her own family member.”

Susan has many words-of-wisdom for new, and seasoned, CAREGivers. She wanted to share them all, “Take seriously the training from Tormay and all of the Supervisors along the way, but don’t take yourself seriously.” “Don’t ever feel or say ‘I am all alone out here’, instead Call The Office.”  “When you wake up in the morning, had a lousy day at home, maybe a bad drive… Get yourself to a new place mentally. Because when you walk into that person’s home, you are the one bringing the sunshine – bringing the magic. Take a deep breath and say ‘God, show me something new to bring to ​this client’.”​

Jo, our Receptionist, says, “Susie stands out to me because of her open, friendly personality and positive attitude.  I have not worked with her in the field, but when she comes into the office, she is a joy.”​

Susan’s last words of advice can easily apply to everyone in any part of their jobs, “Open your mind and heart, you’re in for a special ride, seeing the world in a whole new light.  You’ll love it!”​

Thank you Susan, for brightening our world with your presence!

Terri Styrcula - November 2015 CAREGiver of the Month

Terri Styrcula - November 2015 CAREGiver of the Month

​Terri has been what we term as a​​ “Universal CAREGiver”, meaning that she can take on any client, no matter the challenge, and turn the day into something good.  Terri was referred to Home Instead in May of 2010 by another great CAREGiver, Pam, and has consistently picked up the ball and run with it.  “She is so dedicated to her clients. She finds that “special part of them” and she does special things to cater to them. Once she made blankets and baby clothes for a client with Alzheimer’s. For another client sat and played bingo over and over again. She is also very clear when she documents in the journal. She is a sweetheart and I would have her as a caregiver for me if I ever needed it”, states DeAnna, our Recruitment and Retention Coordinator.​

Terri has been with Home Instead five years and during that time she has builtconfidence in the clients, the staff, and other CAREGivers around her.  She states that she has learned from other “long-time” CAREGivers, which has in turn made her better able to teach and mentor newer CAREGivers.  One of our CARECounselors, Belinda, states, “Terri is amazing! She is very creative in accomplishing tasks that are very difficult, she gets the job done. Terri is also a very thoughtful team player. She stays past her shift to cross-train another CG and is very helpful in updating the office and field team regarding her clients. Terri is a definite star on our team.”​

Over the years, Terri had enjoyed the flexibility of being a CAREGiver.  Being able to be
there when her own family members needed her has been something she loves about Home Instead.  She also loves meeting new people and hearing their stories.  Terri also expressed that she loves seeing the relief on a client’s face when they know that someone is there for them. Her advice to new CAREGivers is to, “not be afraid to be snoopy.  Find out where things are so you can best help your client.  Be ready to ‘jump’, and to go beyond – be pro-active.”  She also advices, “Listen to what your client says, you are there for the client, and don’t be afraid to call the office if you don’t know what to do.”​

Jen, Director of Client Care and Kandace, Staffing Coordinator, echo what the entire
​Home Instead Family have to say about Terri, “She is caring, compassionate, and a very
proactive and hard-working CAREGiver. She always has a smile and a laugh to share with her
clients.  We love her!”

Natalie Becker - October 2015 CAREGiver of the Month

Natalie Becker - October 2015 CAREGiver of the Month

​Natalie was chosen to be CAREGiver of the Month because of her many talents and traits.  Our staff members describe her with words such as ‘dedicated’, ‘professional’, and ‘remarkable’, just to name a few.  Natalie seems to have been blessed with compassion for her fellow human being from a very young age, following in her par​ents’ footsteps with the deep-rooted desire to help people.

She grew up in the shadow of her parents, both Law Enforcement Officers in California, a combined total of 50 years of service under their belts.  However, Natalie tells us that both of her parents didn’t want her to become a Police Officer, so she followed a different path, but only slightly different.  The tragic events of “9/11” led her on a course that is still in the making.​

Natalie has been on a road filled with helping others.  As a teen she joined different Community Organizations that put her in “helping” fields.  She interned as a Coroner’s Assistant, joined a Search & Rescue Group, and is even certified in SCUBA.  She graduated with a Bachelor of Science in Public Health and is still in the education process.​

Wanting to use her passion and education to benefit others was the catalyst to her joining our Home Instead Family.  As many others have, Natalie saw a Home Instead Car and looked into our company.  She was hired in July of 2014 and has been a positive influence to so many since then.  Says Becky (one of our Client Care Managers), “Natalie has the ability to naturally bond with her clients as if she has known them her whole life”.

Natalie says she is happier and healthier since becoming a Home Instead CAREGiver.  She loves the impact she has on clients and the positive connections and relationships.  She is also thankful for the flexibility, making her continued education a reality.  DeAnna (Recruitment and Retention Coordinator) told us that “Natalie is extremely patient with difficult clients and always finds creative ways to redirect anger or crying spells.”

Though there can be low points to Caregiving, she advises all CAREGivers to be willing to learn from their clients.  “Just because we’re a trained CAREGiver, doesn’t mean we know everything.”  For her, this job has offered more practical skills than ever before.  “Hands on experience is priceless.”​

Natalie is in the process of another degree and for part of that she needed ‘public speaking’.  She had the opportunity to do just that at our most recent CAREGiver Community Day.  As Tormay (Director of Education and Training) put it, “she dedicated her entire day with our CAREGivers, teaching them about Disaster Preparedness.  She is a remarkable woman with remarkable goals.”​

We are honored to have Natalie in our midst and we will congratulate her in December this year when she graduates with her Master of Professional Studies in Homeland Security and Public Health Preparedness.  Thank you Natalie, for being such an awesome part of our Home Instead Team!

Nancy Dockerty - September 2015 CAREGiver of the Month

Nancy Dockerty - September 2015 CAREGiver of the Month

​If you can think of any nice thing to say about someone, it will apply to Nancy.  Many of our staff members use words like ‘awesome’, ‘wonderful’, ‘friendly’, ‘gentle’, and ‘dedicated’, just to name a few.  Nancy’s father had worked with General McArthur after WWII and then purchased his own business in Japan.  She spent the first eighteen years of her life in a culture that taught her the value of honoring the elderly and the importance of gentle communication with everyone.  She tells us that she also grew up with many people around her that showed her such love that she has always had plenty to share with others.  She did not have her grandparents around her so she feels she missed out on getting to know them.  She also missed taking care of her

Nancy came to Home Instead Senior Care in May of 2012 when a friend recommended Home Instead as a great place to work.  She brought many of the traditions from her childhood into her work and the clients absolutely love her.  Nancy says of herself, “It is a blessing to have the ability to make people feel calmer.  Having a respectful and gentle voice and demeanor comes directly from my Japanese upbringing.”​

“There are too many great things to say about Nancy without writing a book!” Says Becky, one of our Client Care Managers.  Bonnie, Kandace, and Carole, our Staffing Team, all agree that, “Nancy is wonderful and can be counted on any time of the day or night.  She shows compassion for her clients and goes above and beyond.”​

Nancy shares that she has felt very lucky with the clients that she’s cared for.  “There’s nothing that’s tough, they’re all so nice.”  She’s grateful for the effort of the Staffing Team when matching her to her clients.  She tells of one client she has, “When I first walked in her door, there was needlework all over on the walls.  We clicked right away because needlework is one of my favorite hobbies.  I also love cooking and my cooking skills improved with this client because she studied under Julia Child.”  Another client Nancy has worked with was an artist, so simply making that client’s evening fruit plate look nice was appreciated​

She wants to pass on to seasoned and new CAREGivers alike things that have helped her to cherish her time even more, “Clients appreciate it when I can anticipate their needs.  Something as simple as having their wheelchair placed correctly when they get out of my car, or having a water bottle handy.  Planning ahead helps the client to be less anxious.”​

“Nancy has a happiness about her that is so contagious, she has a heart of gold,” says DeAnna.  We all cherish Nancy Dockerty when she walks into the room and we are so glad she chose to make Home Instead Senior Care her work family. “The best part is learning from clients, not just facts but the way they’ve lived their lives.  I have also learned about myself by how I respond to them and the situations.”​

Miguel Lopez-Vergara - August 2015 CAREGiver of the Month

Miguel Lopez-Vergara - August 2015 CAREGiver of the Month

​Miguel is not only CG of the Month for August, but is celebrating his first Anniversary with Home Instead Senior Care.  Miguel has been such a marvelous asset to our CAREGiving Team during his year with us.  During his first week of training, he brought a professional and congenial personality to the group.​
Staff members have nothing but good things to say about Miguel.  Our Staffing Team, Bonnie, Carole and Kandace, say that he is eager to help, accepting shifts any time he can.  He is constantly wanting to work and help our clients.  He is caring and empathetic and truly enjoys what he does.

Miguel came to us with a variety of skills and experiences that most of us would never dream of. He is strong in his faith, having been a Youth Minister, Senior Pastor, and a Bible Instructor. He has done mission work with Indigenous tribes in Mexico along with medical outreaches. He even participated and was a leader in Humanitarian Aid in Haiti after the earthquake in 2010. On the local front, he has served with the Food Bank and Market on the Move.​

Miguel has spent a lot of years caring for aging and ill family members, which gives him the
needed skills for caring for his clients.  Jen, our Director of Client Care says about Miguel, “He
has been a great help on the weekends for last minute shifts.  He’s very attentive and extremely proactive.  He’s a very personable person and very easy to get along with”.  Others around Miguel have called him “a very wise man”, “a loyal and dedicated worker”, “a man with God in his life”, and clients and their families tell us that he has a very caring and compassionate nature.​

Art and Photography also seem to be an important part of Miguel’s life.  He has taught, and been heavily involved in many aspects of Photography, Art & Culture, Drawing, Sculpting, and Museum Studies.  He has even had photos published in well-known magazines.

Though Miguel fills his spare time with cycling, hiking, and raising dogs, we are so blessed that he has chosen Home Instead Senior Care to be a part of his life.  Our clients think he is wonderful and so do we!  Thank you Miguel!​

Judith Thomason​ - July 2015 CAREGiver of the Month

Judith Thomason​ - July 2015 CAREGiver of the Month

​Judith began with Home Instead Senior Care in October of 2009 and has considered us one of her families ever since. In her almost six years with Home Instead she has been a delight to her many clients, sharing her jokes, compassion, and infectiously dynamic personality.  “She is dedicated to her clients and when she sees something that needs to be done, she does it,” states Cindy, Family Resource Specialist for Home Instead Senior Care.​​​

Growing up, Judith didn’t have much of a family.  When she met Joanne, her partner of 39 years, she was accepted and treated as one of their family.  When Joanne created the “Special Education Full Inclusion Program” in the Sahuarita School District in the late 1980’s, Judith became part of their team with enthusiasm and passion.  Her primary undertaking was to modify the school’s current curriculum to meet the specific needs of the Developmentally Disabled children in the program.​

She also provided direct, hands-on care to these children.  A few of these children, and their families, knew her as “Mamma Judith”.  Judith tells a story of a certain little girl that she knew from a very young age.  This little one suffered from Encephalitis, a stroke, and a brain shunt from infancy, which left her unable to communicate.  When she was ten years old, she was in a body cast due to multiple surgeries and while Judith was reading aloud to her, Judith noticed the child’s eyes tracking the picture.  This was proof to Judith that there was life in that little, broken shell.  At that moment, ​the child’s father asked Judith rather gruffly why she was reading to his daughter.  But when Mamma Judith pointed out that his little princess was tracking the picture, proving that she was hearing the words, the father’s approach to his ​daughter, and her care, changed forever.  This brought such unmatched joy to Mamma Judith.  “I was blessed, I know ​that now, but I didn’t know it then”, says Judith of her time spent with the children, “Those kids make you wake up to ​life.  I think this is why stepping into Senior Care was so easy, they taught me patience.”​

When Judith retired from the Special Education Program, she made a purchase that was not in their budget … a motorcycle.  So, as she puts it, she had to find a job.  We are proud to say that her decision led her to our doorstep.  Judith brought a plethora of natural skills, practical knowledge, and most of all, unending passion to her CAREGiving position here at Home Instead Senior Care.​

Our Office Staffing Team, Bonnie and Kandace, both agree, “She is amazing, talented, compassionate, loving, and she is always there to help.  All her clients love her!”​ Judith freely admits that at the beginning of her employment with Home Instead Senior Care, she was afraid that she wasn’t doing things right – she kept second-guessing herself.  But she was quick to endear herself to everyone with whom she came in contact, whether it was a client, their family, a staff member, or a fellow CAREGiver.  “She’s a good ​CAREGiver!  I worked with her at a client’s when I was CAREGiving, she hung in there when I couldn’t.  She’s a tough cookie,” states Pauline who began as a CAREGiver and is now our receptionist.

Judith loves to share another passion with her clients… her love of Fine Arts.  She’s spent over fifteen years of her life (so far) attending various classes at Pima Community College, earning 130 credits in arts such as Glasswork, Metalsmithing, Bead Work & Jewelry Making, and her most recent college endeavor, Wood Carving.  Judith remembers that as a young child she loved drawing and wanted “to create”.  She spends her free time doing just that.  “I want to leave something to show I existed.  The wood is absolutely a means to do that.”​

When asked what drives her, without hesitation she shares, “Respect for others.  It’s not about me, it’s about them. We’re here to learn from one another.”  

Home Instead Senior Care is proud to have Judith in our Family!

Donald Blair​ - June 2015 CAREGiver of the Month

Donald Blair​ - June 2015 CAREGiver of the Month

​Sitting acr​oss the kitchen table and chatting with a couple in their 90s, Don Blair was a bit surprised when the husband looked directly into his eyes and questioned him, “You​​ know I’m dying, right?” Don told him he knew that, and the man explained, “It’s pretty soon and I’m ready. Now, let’s go to breakfast.” Little did Don know that it would be quite soon.

After working for a Medicaid provider for some time, Don wanted to do something different, so he decided to attend a job fair. Home Instead Senior Care Tucson had a booth there, and when Don heard the CAREGiving story, he knew th​at’s what he wanted to do. “I have enjoyed every client I’ve had. We end up becoming friends. It’s really rewarding,” explains Don.

One of his clients worked in the construction industry for thirty years. Don enjoys taking him to building sites and talking about the structures in progress. “I’ve learned so much from him,” says Don. “I have learned to make the best of my time, to make the best of what I have and to appreciate the people around me.” When they are out and about, this man will, out of the blue, proclaim, “Thank you, God.”

When Don initially meets a client and his family, the first thing he does is talk to them to find out what the client likes to do. He asks to see pictures and gets to know the names of relatives who are important to him. “Often he wants to get away from family members for a while. He wants to be free from being told what to do, how to do it and when to do it,” Don explains. “If we are out driving somewhere and he sees something he recognizes and asks me to make a turn out of the direction we’re heading, I do it. I let him have some control, even if it’s not what he thought it was. Many have had successful careers and they like having a little control now and then.”

Emily Greenleaf, CARECounselor with Home Instead Senior Care Tucson, witnesses Don’s ability to go above and beyond meeting clients’ needs, “He’s a wonderfully kind person. He always has a smile on his face and his clients are always happy to see him. Don finds the little things that matter to his clients. Whether it’s going to the doctor or just going for an ice cream cone, he makes everything fun.”

According to Angela Roll, wife of one of Don’s clients, "We love Don. He always comes with a smile on his face. When my husband is down, he's always able to cheer him up. Don is able to handle the ups and downs with ease and composure. When my husband is being stubborn, Don is inventive with redirecting him. Don is proactive and can always find something fun to do. They're buddies that love to go to baseball games. I can’t think of anyone more perfect or a better fit for my husband."

​Getting choked up a bit, Don finishes his story of the couple at the kitchen table. A day after their discussion, Don showed up for his shift to find the man had passed away. Don gave his wife a ride to the funeral. She knew Don had a Christmas party to attend later, and she gave him a pair of her husband’s shoes he’d admired, telling him to wear them for her, and to dance for him one last time. Of  course, Don was faithful to oblige.

Michael Mossor - May 2015 CAREGiver of the Month

Michael Mossor - May 2015 CAREGiver of the Month

​When he was sixteen years old, he started helping his grandparents by taking them to doctor appointments and on other errands. Michael Mossor’s grandfather no longer felt comfortable driving on the interstate since he developed macular degeneration. Michael willingly stepped in to help with driving.

After working as a Physical Therapy Technician, Michael realized he especially enjoyed taking care of people, as he had his grandparents. He started working for Home Instead Senior Care Tucson as a CAREGiver.

When Michael began his CAREGiving job, he worked with a man in an assisted-living home with dementia. He recalls, “The first few weeks were interesting. I was evaluating the level of assistance needed, when he locked me out of his room one day. When I got back into the room, he was standing there in his briefs. I had to help him get dressed again.” Michael did this with dignity and respect.

For Michael, it also takes a lot of patience to help his clients. He believes the key to CAREGiving is to be very patient and open. “I talk about my family a lot. I try to relate to them with my experiences, and I let them know where I’m from and connect with them that way,” explains Michael, who comes from a military family. “You hav​e to have a lot of patience and be dedicated to service. In my family there are many members who have been in the Army, both of my grandfathers and uncles on both sides were. We were raised to respect others and treat them with dignity. We were raised to have compassion for others.”

That compassion and service shows, as Evie Stamps, Executive Director of Home Instead Senior Care Tucson, describes Michael: “He is attentive and proactive. He foresees clients’ needs and makes adjustments and accommodations based on those needs.”

When Michael is not CAREGiving, he can be found studying. He is currently completing an accelerated program in Physical Therapist Assisting at Pima Medical Institute. As often as possible, he spends time outside hiking, jogging or camping. He enjoys spending time with his daughter, walking on the river walk and playing in the park. No matter what he is doing, Michael is a man of faith, and he believes everything will turn out the way it should. It’s this assurance that he passes on to those in his care.

Ronie Ferguson - April 2015 CAREGiver of the Month

Ronie Ferguson - April 2015 CAREGiver of the Month

​She started taking care of the elderly when she was six years old. At that young age Ronie Ferguson lost the person she was the closest to, her aunt, who had lived down the street from Ronie and her parents. From that time on, she was determined to check on all the older people in her Johnstown, Pennsylvania neighborhood. She had to make sure they were all right. “I started going around checking on them because I didn’t want anyone else to die,” explains Ronie. As she grew up, Ronie went to the store for them and did house work. She didn’t play with kids her age much, but spent time with the elderly all day long.

Even when Ronie managed apartment complexes, she took care of the senior adults who lived there. She did anything she could do to help them with grocery shopping, cleaning and errands. Today, no matter where she is, Ronie tries to help any elderly person she sees. She’ll carry their groceries for them or help them find a product at the store. Sometimes they approach her for help. Her husband asks her, “Can’t you mind your own business?” Ronie replies, “No, I can’t!”

Ronie will soon celebrate her four-year anniversary at Home Instead Senior Care Tucson. She says, “I wish I had thought of this job fifty years ago.” An old soul at heart, Ronie enjoys reminiscing with her clients, looking through old photos, working puzzles, reading and watching Turner Classic movies.

If Home Instead could clone Ronie they would. According to Nancy Barnwell, Client CARE Manger with Home Instead Senior Care Tucson, “Ronie is one you can always count on. She always goes above and beyond for her clients. She is loved by all of them and they want me to clone her. She is always willing to do whatever needs to be done. Ronie always has a smile on her face.”

With her smile, Ronie carries a desire to bring a smile to her clients’ faces. She remembers picking up a client to take her to the doctor. Afterwards, they went to the craft store to look for ribbon. Her client grew frustrated because she couldn’t see or hear well. Ronie changed the mood. “I brought a bunch of rolls of ribbon over to her and hung them around my neck and wrist, and twirled around. I put them over me and over her. I asked her which one she liked best. She started laughing and smiling. All of a sudden, she took my hand and started crying and asked why I was so good to her. She said, ‘No one has ever been so good to me.’ I started crying too.”

For Ronie, it’s all about treating them like they have no one else. Many of them do not. She encourages others to, “Put yourself in their place. You may be in their place someday, and alone.”

Bareana Soulik - March 2015 CAREGiver of the Month

Bareana Soulik - March 2015 CAREGiver of the Month

​Having worked as a Licensed Practical Nurse for twelve years, Bareana Soulik heard about Home Instead Senior Care from a friend. Since she had moved out of state and then back to Arizona, it seemed a good idea to become a CAREGiver. Now, even though she is studying to become a Registered Nurse, Bareana is finding she likes CAREGiving better.

“I have enough time while I’m in their home to spend time with my clients,” explains Bareana.  “I can learn what they need in order to provide quality care for them. In nursing you have very little time with your patients and you’re always rushing.” Bareana enjoys getting to know her clients. She finds they and their families are all very nice people. “It’s really neat to see how much their families care about them,” observes Bareana. They care enough to get the best in home care.

Some clients have very interesting stories of their service in World War II. When they find out Bareana is originally from Micronesia, they open up and share about being stationed in Guam. For Breana, it’s all about listening and never forcing her own opinions upon her clients.

If a client is feeling down, Bareana holds her hand and reminds her she is very much loved by her family. “I remind her she has lots of people around who love her. If clients ask about my beliefs, I talk to them about God. It usually encourages them to talk about God. It changes their mood when they are reminded that God loves them and they are cared for.” One lady wanted Bareana to read the Bible to her, a whole book at a time. Sometimes, as Breana was reading, her client would say a verse with her from memory.

One of her clients was suffering from lung cancer and hadn’t been able to get up. She’d been lying in bed and not talking to anyone much. While Bareana was with her, she was cleaning, vacuuming her floor. All of a sudden her client got up and seemed to be trying to help by attempting to move furniture. Bareana told her she needed to rest. They began to talk and her client started to talk about when she worked as a manager. She then handed Bareana a book she used to read, a daily devotional, and asked Bareana to read it to her. When it came time for Bareana to leave, her client took her hand and thanked her. Bareana is thankful for the time she had with her, especially since her client died that night.

Bareana proves over and over that she is as DeAnna Mancini, Recruitment and Retention Coordinator for Home Instead Senior Care, describes her, “She is kind hearted and engages in creative ways when with demanding clients. She also documents and communicates very well.”

When Bareana is not caring for her clients or studying her nursing books, she likes to get outside and hike Sabino Canyon. But she always looks forward to being with her clients. As she puts it, “I love my clients. I’m thankful for my job!”

Jamie Duarte - February 2015 CAREGiver of the Month

Jamie Duarte - February 2015 CAREGiver of the Month

​A friend of Jamie’s, who noticed her care for and friendliness toward others, recommended Home Instead Senior Care. Jamie had always taken care of the people in her community. She and her fiancé participate in many local fundraising activities. They donate to Toys for Tots, serve the homeless meals with the Salvation Army, and walk to raise money for breast cancer awareness and Alzheimer’s.

“We belong to a car club, and everyone in the club has a need or knows someone who does. We all support each other,” Jamie explains. “Last year we met a family in need, a mother who is a single parent. Our car club adopted them for Christmas and brought them a tree. Each child received at least ten gifts. I was born and raised in Tucson and I really love my city.”
Just as Jamie takes pride in rebuilding her 1963 Impala, she also prides herself in helping her clients achieve their goals. One client was discouraged from putting together puzzles because she had an injury and they were challenging for her. Jamie arrived at her home to find she had completed a small puzzle. Her client proclaimed, “Look what you helped me do because you told me I could do it!” Jamie says she was so overjoyed she went into the bathroom and cried.

Communication is key for Jamie to make sure her clients get what they need. She finds making the mood light helps them through the day. She tells jokes and tries to make things funny to get them to laugh. She is a self- proclaimed “jokester” since she was born on April Fools’ Day.

Recruitment and Retention Coordinator for Home Instead Senior Care, DeAnna Mancini, describes Jamie, “She is a very organized CAREGiver. She immediately jumps in and stays proactive with her clients. She adapts very quickly to any environment. She communicates very well with our office and client care managers.”

“I look forward to going to work,” Jamie says. “I’ve developed a bond with my clients and other CAREGivers. No matter how hard the day is, I leave with a smile.”

Hope Flores - January 2015 CAREGiver of the Month

Hope Flores - January 2015 CAREGiver of the Month

​She lost six family members in a flash flood in New Mexico in 1954. Her father pulled her out, saving her life. From that time on, nine-year-old, Hope Flores’ grandmother raised her. After Hope grew up and got married, it was her turn to take care of her grandmother when she became blind.

Raised around older people, Hope enjoyed spending time with them and helping them. She heard about Home Instead Senior Care while working in retail, and she made her way to the office to meet with Tormay Newman, Director of CAREGiver Education & Training with Home Instead Senior Care.  She was hired immediately, which was unusual.

Hope enjoys doing whatever makes her clients happy. She is willing to take them anywhere they would like to go. If they want to go to church, she’ll take them to whichever one suits them. If they are in need of prayer and will allow her to, she prays for them.

Once while reminiscing with a one hundred two–year-old client about how she’d met her husband singing in the church choir, Hope’s client started singing hymns with a lovely voice and went on to give her a full concert.

Hope’s main goal is to make her clients happy. “You have to listen to what they want and pay attention,” she explains. “It’s not about what I want to do, but it’s about what they are interested in.”

When Hope is not CAREGiving, she spends time with her grandchildren, some of whom live in Tucson. She enjoys embroidering with her adult granddaughter. They are currently learning how to knit together.

For Hope, it’s the people in her life that matter. She knows the loss of many loved ones and so treasures her time with those who remain, including her dear clients who bring her much joy.

As Tormay Newman describes her, “Hope is professional and very compassionate and mature. She is the type of CAREGiver that is Home Instead.

Susan Miller - June 2013 CAREGiver of the Month

​“With one hand unable to play anymore, Kathy had given up on the piano. Susan decided there had to be a way to bring music back into Kathy’s life. She found a teacher to come once a week and play one hand while Kathy plays the other. “

Being a hospice nurse was one of the most rewarding experiences in her life. Then Susan Miller met Debbie and Tormay and she knew she had to join the team of private duty CAREGivers at Home Instead Senior Care. She was drawn to them and their relationships with their clients. “The people I work with are on top of the world!” Susan proclaimed. With a never ending smile, Susan talked about her time with her clients. Her first one, who she had initially decided lived too far away, turned out to be a delightful scrap booker. That’s when she knew it was okay to break her own rule about how far she would drive. Her twelve hour days flew by as a relationship was built.

Kathy, her current client, loves to swim and Susan finds joy in getting her into the pool. She came up with a “noodle” set up that enables Kathy to do what she enjoys most. When Kathy is swimming she feels like she is “doing something wonderful.” As Susan swims along with her she has to pinch herself and ask, “Am I really at work?”

With one hand unable to play anymore, Kathy had given up on the piano. Susan decided there had to be a way to bring music back into Kathy’s life. She found a teacher who comes once a week and plays one hand while Kathy plays the other.

One of Susan’s goals for her time with Kathy is to help her feel confident when Susan is not around. “You can do it! And tomorrow you can do it too!” Kathy is now encouraging Susan back, “Oh, you’re very confident at that.”

Getting her up and moving by taking baby steps is the way Susan helps Kathy with bigger goals. “Wouldn’t it be fun to get cleaned up?” she says to her on a Sunday morning. “Would you like to come with me to warm up some coffee? And eventually she is walking into church.”

Kathy’s son, John, couldn’t be more pleased with the care his mother receives. “Susan is a real blessing. She cares for my mother better than I would, better than any of the family would. She is compassionate and patient. She thinks of things we wouldn’t. Susan is gifted. It’s her calling.”

Susan’s advice to other CAREGivers is, “Believe in God, believe in yourself, believe in the person who taught you, and believe in your client’s ability to learn and grow beyond the label.”

It’s Susan’s conscientiousness and constant caring that earned her the June CAREGiver of the Month. As Kathy is fond of reminding Susan, “There is difference between someone who is smart and someone who is wise.” Susan is definitely wise as she consistently seeks to not just fill hours, but to build warm relationships. - KW, June 2013

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