Our office

serves Bancroft, Battle Creek, Beemer, Carroll, Clarkson, Columbus, Creston, Duncan, Foster, Hadar, Hoskins, Howells, Humphrey, Leigh, Lindsay, Madison, McLean, Meadow Grove, Monroe, Newman Grove, Norfolk, Osmond, Pierce, Pilger, Plainview, Platte Center, Rogers, Schuyler, Stanton, Tilden, Wayne, West Point
Select a different office

Our Team

  1. Home
  2. About Us
  3. Our Team

​​​​​​​​Home Instead Senior Care Team​​

At Your Service 24/7 in Norfolk, NE

The need for in-home senior care services doesn't always arise between 9:00 a.m. and 5:00 p.m. on a weekday. That's why our team stands ready to serve you any day of the week, at any hour of the day or night. You can always reach us by phone at (402) 379-8225 to get help setting up home care for a family member.

We have come together as a group of dedicated professionals to deliver a home care solution that meets your needs. We employ trained, screened and bonded CAREGiversSMto serve your family's senior loved one with compassion and devotion.
​​​ ​​

Andrea Trautman, Owner

Andrea Trautman, Owner

​Home Instead Senior Care and Andrea were a perfect match for one another! During the 6 years that she spent working towards her Master’s in Business degree from Wayne State College, Andrea worked as in-home care provider for seniors.  This experience and her strong desire to help seniors and those who are disabled stay in their homes, led her to her fulfilling journey with Home Instead Senior Care.  After serving as the General Manager for 11 years, Andrea and her husband Levi purchased the business in 2018.  Andrea takes great pride in leading a dynamic, close-knit team that is responsible for changing the face of aging in the communities that they serve.  Levi works full time with Black Hills Energy.  Their passion is time with their family.  Levi and Andrea have been blessed with 5 precious children--daughters-Graycen, Ashlyn, and Brooklyn and son Logan light up their lives and their home with love and laughter.   Their beloved daughter Lauryn, who was stillborn, smiles down upon them from Heaven.  ​​


Kristina Shoop, Service Manager

Kristina Shoop, Service Manager

​Details make all the difference in the home care industry!  At Home Instead Senior Care, Kristina has the challenging task of leading the scheduling team and ensuring proper placement of CAREGivers with clients through her team's scheduling efforts.  It is her goal to create mutually rewarding and lasting relationships and Kris is dedicated to making just the right match between CAREGivers and clients.  She loves the caring relationships and meaningful work that Home Instead Senior Care is known for.  Kristina's free time is always filled with special time with her family.  Family has and always will be everything to her!   


Kim Dvorak, Service Coordinator

Kim Dvorak, Service Coordinator

Kim had years of experience working in long term care, before beginning her journey with Home Instead Senior Care.  As a Service Coordinator, Kim works hard to ensure that all scheduling needs are met and the right match is made for each CAREGiver and client.  She works alongside our Client Care team to ensure good communication between families, CAREGivers, and clients.  Outside of work, she most of all enjoys time with family, including her husband Roger and sons Christopher and Cameron.  


Jennifer Ragusa, Client Care Manager

Jennifer Ragusa, Client Care Manager

Jennifer has lengthy career experience in the service industry working as a case manager in New York for people with developmental disabilities.  This experience made her a perfect fit for her move to Nebraska and her career with Home Instead Senior Care.  As our Client Care Manager, she is leading the client care team and working with families to find trusted solutions to their long term care needs.  Her team continuously evaluates the care they are providing to their clients through a series of ongoing communications and visits to ensure high quality care and client satisfaction.  Jennifer and her husband Mike live near Carroll, NE.  Jennifer enjoys spending time with family, visiting their cabin by the river, watching the Yankees, and traveling.  


Bailey Brashear, Relationship Enrichment Coordinator

Bailey Brashear, Relationship Enrichment Coordinator

Bailey has always had a passion for working with seniors in creative and meaningful ways.  Before coming to Home Instead Senior Care, she had worked as a case manager in Denver for seniors experiencing homelessness.  This passion for seniors and career experience made her and Home Instead Senior Care a perfect fit for one another.  As the Relationship Enrichment Coordinator, Bailey works closely with CAREGivers to provide them with the training, tools and resources that in turn enhance the lives of the aging clients that the organization serves.  In her free time, Bailey enjoys time with her fiancee Eli, spending time outdoors, camping, being involved in outdoor ministry, and playing kickball.     


Joan Klug, Administrative Assistant

Joan Klug, Administrative Assistant

After a successful career in the business and banking industry, Joan retired and came on board as a valued part time support member of the Home Instead Senior Care team!  Two days a week, Joan is the cheerful voice and the helpful hand  that greets our callers and visitors to the office.  Joan and her husband also farm and they enjoy time with their daughters and grandchildren, as well as traveling together.  ​


Looking for advice?

Home Instead offers free monthly newsletters with tips and advice for caregivers of elderly loved ones.

Sign up for advice

Home Instead offers free monthly newsletters with tips and advice for caregivers of elderly loved ones.

Please select at least one newsletter.
Valid email address is required
View sample
View sample
View sample