Paul Hogan, Chairman & Co-Founder and Lori Hogan, Co-Founder
In 1994, Paul and Lori Hogan co-founded the Home Instead Senior Care® network. On June 1st of that year, they began operating the company out of an office in his mother's home with one desk and one computer. With the perspective of 16 years, it is evident these comparatively humble beginnings laid the foundation for a great senior home care company.
Since 1994, their leadership has helped take the Home Instead Senior Care franchise network from one franchise in Omaha to more than 900 worldwide. The brand is now the undisputed international in-home elder care leader, and its momentum and growth continue unabated. "We didn't invent the idea of senior care, since it's been around in families or other forms for generations," Paul said. "But we did start the non-medical senior care industry." Lori agrees: "We've taken one of the oldest 'businesses' -- senior care, which people have always done -- and turned it into something that people could make into a career," she said.
Paul's move in June 2010 from CEO to Chairman was intended to create a more robust leadership structure and develop a succession plan to insure Home Instead Senior Care thrives into the future. The change according to Paul, "Contemplates the growing worldwide scope of the Home Instead organization. We will now have more top management capacity to assimilate what is happening outside the industry, with what is impacting our business on the inside."
In 1985, prior to starting the Home Instead Senior Care venture, Paul began his franchising career with Merry Maids; he remained with the company until founding Home Instead Senior Care in 1994. From 1987 to 1994, Lori owned and operated Classic Empressions, an Omaha modeling and self-development program for pre-teen, teenage and adult women.
Paul, who was born in Norcross, Georgia, but grew up in Omaha, holds a Bachelor's degree in business (specializing in finance) from the University of Nebraska-Lincoln. Lori was also born in Georgia -- at Fort Benning -- and grew up in Omaha. She holds a Bachelor's degree in psychology from the University of Nebraska-Omaha.
Roger Baumgart, Chief Executive Officer
Roger Baumgart was named Chief Executive Officer of Home Instead Senior Care® on June 1, 2010. In this position, he provides strategic leadership for the world's first, largest, and most respected senior care company. He also provides direct supervision of the technology, finance and public affairs functions. During his career at Home Instead Senior Care, Roger has held key leadership positions including Vice President Support, Senior Vice President, Chief Operating Officer and President.
He brings a lifetime of small business, entrepreneurial, and franchise experience to his work, having learned franchising during a five-year stint with Mail Boxes Etc. In addition, Roger has served as the Vice President of Operations for a Midwest grocery store chain; he also has owned and operated an Omaha grocery store, during which time he was elected President of the Nebraska Retail Grocers Association. Home Instead Senior Care CEO Paul Hogan describes Roger as "a sincere and charismatic leader positioned to exercise strong leadership skills - including an unequalled understanding of our business - while consistently demonstrating the highest personal and business integrity."
Jeff Huber, President
As President, Jeff Huber oversees the day-to-day operational functions of the franchise network including marketing, business performance, franchise standards, franchise development, global business and training. He also provides strategic leadership on key initiatives such as PEAQ and CAREGiver Leadership. He also oversees human resources and day-to-day leadership for Home Instead, Inc.
Jeff joined Home Instead Senior Care in 1998 as a Franchise Development Manager when the company was a 125-franchise network. In the ensuing years, he presided either directly or indirectly over the sale of more than 500 additional franchises and expansion into several global markets. In his career with Home Instead Senior Care, he has also served as Chief Administrative Officer, Chief Development Officer and Vice President of Franchise Development.
Jeff graduated magna cum laude from the Creighton University School of Law and summa cum laude from Creighton University. Prior to joining Home Instead Senior Care, Jeff practiced law for four years including two years as a law clerk for a United States District Court judge.
Yoshino Nakajima, Chief Operating Officer of Global Operations
Yoshino Nakajima leads Home Instead Senior Care's Global Franchise Development and Global Business Development.
Yoshino was brought into Home Instead Senior Care® to establish a global presence for company. In 2000, the year Home Instead opened its first international market – Japan -- she was named vice president of the Global Business Group. Today, she is responsible for continued global expansion of the company which is now has the largest global presence of any senior care company and consistently produces double-digit growth from global sources.
Yoshino brings considerable franchising experience to this work including first-hand international knowledge gained while introducing and developing a fast-food concept in Poland. Her global franchising expertise has been recognized by the International Franchise Association where she co-chaired and active member of that organization's International Affairs Committee.
While her focus is on expanding Home Instead globally, senior care is also very personal for Yoshino. "My work takes me all over the world," she says, "but in my heart I get the greatest satisfaction from helping older people everywhere live safer, happier and more fulfilling lives. It began with the opportunity to introduce our special service to my native Japan when my own parents benefited from our special kind of care."
Scott Dingfield, Chief Innovation Officer
As Chief Innovation Officer, Scott Dingfield is devoted to future thinking for the organization. He leads a team focused on identifying and piloting new concepts and alliances that enhance the current business model or present new market opportunities.
Scott joined Home Instead Senior Care in 2001 after spending the previous decade in marketing and management roles with retail, non-profit and .com organizations. Scott assumed his current role in 2011 after six years as chief marketing officer. "I came to Home Instead Senior Care because I wanted to work for an organization in which the outcome had real meaning to real people," he says. "I stay with the organization because I love the mission and the people. I know we're positively impacting the lives of older adults and their families around the world. It's very fulfilling and I feel truly blessed to be part of this family."
John Hogan, Vice President of Franchise Development
John Hogan was appointed Vice President of Franchise Development in April 2012. In addition to leading franchise development, John will also continue to direct Home Instead's growth optimization initiative. He started his career with Home Instead Senior Care in 1995 as Manager of the Omaha Branch franchise office, which was the company's only franchise at the time. Since then, John has served as Franchise Training Manager, Vice President of Operations, Vice President for Training and Technology, and the Vice President role.
John's prior franchising experience includes owning and operating a Merry Maids® franchise in Atlanta, GA, in the early 1990s. While he has believed in the Home Instead Senior Care mission from the beginning, John feels there's more to the company's phenomenal success. “Our business is all about people — top to bottom and side to side — and the personal relationships throughout our senior care network are the key to our success.”
“My hope for the team is to continue adding high-quality franchises in untapped markets, evolve the success of existing franchise transfers and re-engage veteran owners for greater growth within their business,” John said.
David Banark, Chief Operating Officer of North America Operations
As Chief Operating Officer of North American Operations, David Banark oversees Home Instead Senior Care's Business Performance, Franchise Development, and Training departments as well as the Omaha Franchise Office. Previously, David held the position of Vice President of Franchise Support. Before coming to Home Instead Senior Care, he worked as General Manager for Metro Medical Transportation in Omaha - an experience “that showed me the value of small business and franchising,” he says.
David has 13 years of home care experience with Home Instead Senior Care, having started in 1998 as General Manager of the very first franchise in Omaha. He subsequently moved to the International Home Office to serve as Franchise Support Manager and then as Vice President for Franchise Support for the East region before assuming his current role with the company in January 2006.
David sees a tremendous global future for Home Instead Senior Care, thanks to its eldercare services and its people. “With the population on the front edge of the age wave, there's really great potential here. Home Instead Senior Care has a strong culture of people with a shared sense of mission: serving seniors across North America and around the world.”
Jessie Brumbach, Vice President of Marketing
Jessie Brumbach, Vice President of Marketing at Home Instead, Inc., oversees the marketing division and its efforts to build brand awareness; generate media attention for the organization and senior care related issues; and generate prospective franchise owner leads.
Jessie joined the Home Instead Senior Care staff in 2007 as marketing director. She was previously employed by Cox Communications, where she worked for 15 years in various roles including consumer and business-to-business marketing and advertising; product management; and media sales management. Jessie also worked in film marketing and publicity at Universal Pictures and MGM and lead marketing and sales efforts at the Hollywood Bowl and Los Angeles Philharmonic.
Jessie is honored to be a part of Home Instead Senior Care team. “The idea that we can enhance the lives of seniors and their families by our CAREGiversSM connecting with people makes the work intrinsically meaningful. With the upcoming increase in the aging population, the service we provide will continue to be a huge need across the globe.”
Jisella Dolan, Chief Legal Officer
Jisella Dolan, Cheif Legal Officer, leads the Standards and Legal teams. She started her career with Home Instead Senior Care in 2007 as the company's first General Counsel. She oversees the departments dedicated to protecting the integrity of the Home Instead Senior Care brand. She also develops and leads strategic initiatives as a member of the senior leadership team.
Before joining Home Instead Senior Care, Jisella was a partner with a regional law firm specializing in commercial transactions. She graduated with honors from the University of Nebraska's College of Law and was a member of the Order of the Coif, the Nebraska Law Review and Phi Beta Kappa. "It's inspiring to be a member of the Home Instead Senior Care family. I'm honored to work for a company whose mission is to serve others and to care for our seniors. Knowing that what you do each day truly matters and that you are helping improve people's lives is a blessing -- one that each of us at Home Instead Senior Care has the opportunity to experience."
Corey Watton, Chief Financial Officer
As Chief Financial Officer, Corey Watton oversees all company accounting and finance practices; financial statement and budget preparation; and all other compliance matters. Corey also directs financial strategies with respect to company growth, operational efficiencies and treasury management. Corey oversees the Human Resources function at Home Instead, Inc. His team recruits, hires, trains, and develops top talent to grow the Home Instead Senior Care network across the globe.
Corey joined Home Instead, Inc. as director of finance in April of 2009 and was named Chief Financial Officer in 2012. He earned a bachelor of science from the University of Nebraska at Lincoln and has been a certified public accountant in the State of Nebraska since 1998.
"I have never seen a company where everyone works together so well for organizational success,” Corey said. “The best part of this collaboration is that economic success is secondary to the overall mission's success - we truly want seniors to have the highest possible quality of life by remaining in their homes as long as possible. I am extremely proud to work for the Home Instead Senior Care network."
Rob Shradar, Vice President of Technology
As vice president of technology, Rob Shradar, ensures that all operations and support for the company’s internal and external clients are operating optimally, while delivering innovation and value to enable the network to widen its lead in the industry.
Rob joined Home Instead in April 2010 and comes to us from Microsoft, where he worked in software and services sales for three years. He earned his Bachelor of Arts and Masters of Business Administration degrees at the University of Nebraska at Omaha. “Understanding the opportunity we have at Home Instead Senior Care to improve the lives of our clients is energizing and daunting at the same time. We are up to the challenge, and will do so with a servant mentality. I am humbled to be able to be a part of this organization and to have the support of a great team of individuals.”
Bob Maguire, Global Franchise Development DirectorBob Maguire was appointed Global Franchise Development Director in December of 2010. Prior to taking on this position he served for two years as a Franchise Development Manager, focusing on North America franchise growth. Since joining Home Instead Senior Care in May 2004, Bob has held several positions in both Development and Operational Support. In addition to his Development roles, Bob has served as Business Transfer Manager, assisting buyers and sellers of existing franchise operations to ensure a seamless transition, Franchise Support Manager for the Pacific Region, overseeing the direct franchise support of all franchise operations in California, Oregon, Washington, and Alaska, and Franchise Business Coach, assisting all new franchise operators in the development of their initial franchise business. Prior to joining Home Instead Senior Care, Bob served as a Regional Sales Manager in the Library Division of InfoGroup, a business information company based in Omaha, NE.
Kay Wasserman, Global Business Development Director
Kay Wasserman, Director of Global Business Performance, is responsible for guiding the Home Instead Senior Care network's Master Franchisees in building their networks in their respective overseas countries.
She previously served as the Business Performance Manager for franchise owners in the U.S., a position she held since joining Home Instead Senior Care in January 2006. In this role, Kay supported franchiseess in a 14-state region as they worked to establish and expand their businesses.
Prior to joining Home Instead Senior Care, Kay spent 10 years with First Data Resources in Omaha, working with high-profile financial institution clients to grow their businesses. She also held financial policy, audit and contract compliance roles with this third-party credit card processing firm.
Kay, a Certified Public Accountant, also has experience in public accounting, and conducting financial and compliance audits for the U.S. Department of Agriculture.
She has a Bachelor's degree in business administration and accounting, and has additional education in nursing home and assisted-living-facility administration. Kay also has experience working with older people as a certified nurse's aide in hospitals and nursing homes, as well as in a volunteer role.
Andy Chapeau, Global Business Advisor
As Global Business Advisor, Andy Chapeau is responsible for providing guidance and support to Home Instead Senior Care’s international Master Franchisees and assisting in the development and growth of their respective franchise networks.
Prior to joining Home Instead, Andy practiced law for six years, focusing primarily in the areas of succession planning, elder law, franchising, international tax and general business counseling.
Andy graduated cum laude from Creighton University with a Bachelor of Science in Business Administration in finance and received his Juris Doctor with a distinction in business law cum laude from the Creighton University School of Law.
Regarding his move to Home Instead, Andy said “I have always wanted to work for a company that strives to make a difference and help others. I have found that in Home Instead Senior Care. The Core Values resonate with me. The company’s mission, combined with its high-caliber employees and the impending ‘age wave,’ make Home Instead Senior Care a truly dynamic organization.”
Andy’s wife, Monica Chapeau, is the Client Care Coordinator in Home Instead Senior Care’s Omaha branch.
Kathy Daniel, Global Business Development Advisor
Kathy Daniel works with Home Instead Senior Care's International Master Franchisees to help them build their networks within their respective countries.
Experienced in sales and business development, Kathy was with Travelex for 10 years as Vice President of Sales and for 4 years with American National Bank as the Commercial Business Development Officer, prior to joining Home Instead Senior Care.
Focused on business growth, Kathy has also served as a mentor/guide for businesses enrolled in the Gallup Entrepreneur Acceleration System (EAS), an initiative aimed at recognizing and further developing the unique skills and talents of entrepreneurs to help them achieve success in their chosen fields.
"It is an honor to work with our International Partners as they strive to 'Change the Face of Aging' in their own countries. Cultures and language may vary from country to country but serving the growing population of seniors is a noble worldwide mission."
Kathy graduated summa cum laude from Bellevue University with a Bachelor of Arts degree in Communication Arts.
Benjamin Nelson, Global Business Development Advisor
Benjamin Nelson joined Home Instead in July 2012 as a Global Business Development Advisor. He is responsible for delivering direction and support to Home Instead Senior Care's International Master Franchisees to assist them in growing their franchise networks.
Ben graduated from the University of Nebraska at Lincoln and started a very successful media distribution business in Texas. After returning to Nebraska, he started and managed the physician recruitment division for a national medical staffing firm based in Omaha. Before accepting the role at Home Instead Senior Care, Ben was the Director of Corporate Partnerships with the Arbor Day Foundation.
"The opportunity to help Home Instead Senior Care further its mission on a global scale motivates me daily. I have never before worked for an organization with individuals that are as caring, professional, and truly focused on achieving such a great goal. I feel very blessed and proud to be a part of this team."
Teresa Sapp, Executive Assistant
Teresa Sapp joined Franchise Support in November 2006 as its first Administrative Assistant, responsible for helping the department managers and representatives with the administrative elements of their jobs, thus freeing them up to do more work directly with their regional franchises. She now also holds similar responsibilities in supporting the Global Business Group and network of Home Instead Senior Care Master Franchisees.
Most recently, Teresa worked in a similar capacity for a local ground maintenance and holiday-decorating company. Before that, she served for nine years as an office manager for Thrasher Basement Systems. Teresa also is a Salvation Army volunteer and during her time working with the organization, she spent four years as part of its friendly Visitors Program for Seniors.
She said of joining Home Instead Senior Care, "I wanted to be part of a team that makes a difference, a team that truly cares about what they do and the people with whom they work. I also sought to be associated with a company that has a great reputation -- a company of integrity."