 Amy Herkins, Co-Owner
Prior to purchasing Home Instead Senior Care in West Chester with Phil McFadden in April 2007, Amy started her career there as a CAREGiver. She soon began sharing her time between CAREGiving and assisting in the office. Rapid growth necessitated the need for Amy to focus on office functions including scheduling, recruiting/retention, and payroll. Amy soon became the Manager of Staff Operations for the West Chester office which is still her main focus as an owner.
Amy’s professional background includes management positions as a travel agent; as well as, ownership/partnership in Crossroads Consignment and Mary Wilson’s Luncheonette, both formerly located in Malvern, PA. She attended the University of Delaware concentrating her studies on sociology and health services and is a graduate of Immaculata University with a degree in Human Performance Management.
Amy was born and raised in Chester County. Her family’s county roots date back to the early 1800s. She embraces the opportunity to continually provide top quality service to our county’s senior citizens.   Phil McFadden, Co-Owner
Prior to purchasing Home Instead Senior Care in West Chester, PA with Amy Herkins in 2007, Phil managed the Home Instead Senior Care office in Trooper, PA and managed field operations in the West Chester office.
Before joining Home Instead Senior Care in 2003 Phil was an on-air personality at WCOJ a local radio station in West Chester where he anchored and reported on Chester County news. Phil started working at the age of 12 as a coat check boy at his uncle’s restaurant, The Marshalton Inn and worked in the restaurant business through high school, college and beyond. This work experience is where Phil believes he developed an understanding for customer service, a key component to the success of Home Instead Senior Care.
He has a pre-med degree from West Chester University and is a graduate of Bishop Shanahan as well as St. Joseph’s in Downingtown. Phil and his wife Niki McFadden celebrated the birth of their first child, a son, Chase Christian this past December.
As a lifetime native of Chester County he enjoys giving back to the community through the Greater West Chester Area Sunrise Rotary Club where he chairs the Community Service Committee.  Peg Mullner, Quality Assurance Consultant
Peg has been a member of the Home Instead Senior Care organization since 2004. She has worked in various positions before settling into her current role in the Quality Assurance Department. She loves the daily opportunity to talk with our clients, their families, and our CAREGivers.
Peg resides in Chester County with her husband of 26 years, their five children, and their dog Zack.  Bill Byer, Community Service Representative
Bill was born and raised on a dairy farm in Delaware County, attended and graduated from West Chester University. Among other things Bill taught English and coached baseball, as well as teaching couples how to dance on a nightly basis.
Bill’s favorite things include family, golf, dance, and of course the work he does for Home Instead Senior Care. As one of our Community Service Representatives, Bill spends his time meeting with families and potential clients to discuss their needs and what care they would like to see their loved ones receive.  Janet Richardson, Care Coordinator
Janet has been with Home Instead Senior care since August 2009. Prior to joining our team, Janet had a career as a special events consultant. Janet attended and graduated from the University of Pennsylvania with a Bachelors of Art.
Having cared for both of her parents in their later years, Janet understands the true value of Home Instead Senior Care and the positive difference it’s service provides to clients and their families. Lyn Russo, Care Coordinator Lyn has been a member of our Home Instead Senior Care team since September of 2009. Lyn understands the importance of happy customers, and takes a great amount of pride in matching up CAREGivers and clients based on personalities and interests.
When not at work Lyn who resides in Downingtown keeps a busy schedule with her three children; 1 son and two daughters, who are all active in sports.  Cathy Boyer, Finance Manager
Cathy has been with Home Instead Senior Care since May 2008. As the Finance Manager, Cathy is responsible for payroll, bookkeeping, and monitoring our timekeeping system.
Cathy’s grandparents were such a big part of her life growing up, and now Cathy is fortunate enough to help in caring for her grandfather. Cathy’s grandparents brought so many things into her life; how to be kind to others, trips to the Jersey shore and amusement parks, how to enjoy the simple things, like lemonade in the shade on a sunny day and so many “when I was young…stories”. Cathy’s heart is warmed knowing that we help our clients with their daily needs. She loves hearing stories from the CAREGivers on how they helped their clients, or went shopping, or ran after the dog when he got out.
Cathy enjoys spending time with her husband Steve, and their three children, Kristen, Stephen, Jillian, and their dog Mack. You’ll find Cathy and her family at a baseball game or softball diamond. Cathy loves making floral arrangements, gardening, going to the shore, the Phillies, photography, swimming, and relaxing at home with family and friends.  Kara Walton, Community Service Representative
Kara joined our office in December of 2009 as our Community Service Representative/ Marketing Representative. As a May 2009 graduate of Shippensburg University, Kara earned her degree in Public Relations and Marketing.
Born and raised in West Chester, she is familiar with Chester County and it’s many resources, and is very excited to be able to put that knowledge to good use as a member of the Home Instead Senior Care family.
Dancing since the age of four, Kara was a member of the Chester County Dance Company. She performed both locally and regionally, participated in competitions, and taught several styles of dance to children and teens.
In Kara’s spare time, she continues to take dance classes, is involved in community fund raising.  Niki McFadden, Manager of Recruiting and Retention
Niki is the Director of Public Relations and is in charge of hiring qualified and trained CAREGivers to meet the needs of our clients. In addition to recruiting and retention, Niki also organizes Home Instead Senior Care Chester County’s community events.
Niki is originally from Texas and moved to Pennsylvania to attend college at Pennsylvania State University. After graduating with a degree in Gerontology, Niki spent many years working at Assisted Livings throughout the country. She now lives in Chester County where her husband and she spend all their free time with their first born son, Chase.  Silvia Corn, Care Coordinator
Silvia started her career with Home Instead Senior Care in December 2008. Her role as a Care Coordinator is to ensure the “right match” between a client and a CAREGiver.
Silvia was born and raised in Germany. She came to the US in 1997 and lived in Georgia until 2006, when she moved to Pennsylvania. Having the majority of her relatives overseas, including her parents and 98 year old grandmother, Silvia realizes what family members must go through if they cannot be with their loved ones when in need.
Silvia takes pride in her work, knowing that she is a part of Home Instead Senior Care and able to help in caring for our clients when their children or spouses cannot be there. Silvia’s experience with our client’s and their daily needs makes her realize what it means to have a rewarding and fulfilling job. “It is rewarding hearing from our CAREGivers how much they enjoy taking care of their client! We also have calls from clients just praising their CAREGiver, and that really touches my heart.”
In her time off Silvia enjoys spending time with her 12 year old son, family & friends.  Charie Lucas, Recruiting and Retention Coordinator Charie joined our team in June 2011 as the Recruiting and Retention Coordinator. She is responsible for recruiting and retaining records of our CAREGivers.
She graduated from the University of Maryland in 2009 with a degree in Communication and a minor in Spanish. While at Maryland, she was a member of the Public Relations Student Society of America (PRSSA) and the Undergraduate Communication Association (UCA).
Charie was born and raised in West Chester. Dance is her passion. She has been dancing since she was five and was a member of the Chester County Dance Company. When she is not working or dancing, Charie loves to ski and cheer for the Philadelphia sports teams.  Emily Waxenfelter, Quality Assurance Manager
Raised in Myrtle Beach, South Carolina, Emily moved to West Chester to attend West Chester University. After graduating with a Bachelor’s degree in Psychology, she started at Home Instead Senior Care as a part-time CAREGiver.
In addition to working at Home Instead Senior Care, Emily’s experience began as an instructor working with disabled adults. Her caring ways make everyone feel at ease.
Her favorite things are books and movies. She loves the ocean and wishes she still lived near one. However, she truly loves living in West Chester and is excited to work with our clients, their families and our CAREGivers.  Gina MacDonald, Client Relationship Manager
Gina was born and raised in Chester County and graduated from Rosement College. Prior to joining out team, she worked in the financial services industry for twenty-one years, managing accounts, generating revenue, and expanding relationships within the industry.
She possesses strong skills in assessing customer needs. She also holds an undying commitment in creating long-term, beneficial partnerships.
She is adept at forging solid relationships with clients, caregivers and the Home Instead Team. |
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