Dalette & Steve Habenicht – Owners, Home Instead Senior Care Quad Cities
Since 2002, Dalette and I, along with the dedicated CAREGivers of the Quad Cities have been serving the seniors in the area with companionship and comprehensive senior care services designed to help seniors stay in their homes. We realize that our clients are people who still have hopes and dreams. Just like the rest of us, when they look in the mirror they don’t see themselves as old, but as they looked and felt many years ago.
Prior to Home Instead, I worked with small companies to help them comply with OSHA requirements, including education, training, products and services. Dalette owned a cleaning business and found that she often served as a caregiver for her senior clients, in addition to keeping their home clean. Companionship, errands, transportation and even staying overnight when needed. Realizing that the Quad Cities truly had a need for senior care services and fondly recalling many memories of spending Sundays with our grandparents put us in the perfect position for what happened next.
In 2001, I reconnected with a friend from high school who was already a franchise owner at Home Instead Senior Care. As we learned more about Home Instead, we were impressed with the family-focused team atmosphere, culture, purpose, and mission of Home Instead Senior Care and felt that the values of the company truly reflected our own.
There are many home care agencies in the Quad Cities, but when a senior and their family chooses us, they can be sure they are getting a Home Care Advocate (often myself), dedicated to providing a trained, prepared and compatible CAREGiver. The Advocate personally arranges the initial introduction, conducts follow-up calls, and oversees the first few weeks of services to make sure the best match has been made and that CAREGiver and client are developing a trusting and comfortable relationship.
We love our CAREGivers – and it shows! In an industry where 100% turnover is not uncommon, our CAREGIver turnover rate is right around 30%.
Now, nearly 10 years after we opened our Bettendorf office, my earnest desire to help our Quad City seniors AND my competitive nature keeps me on top of my game, enabling me to firmly believe that our business provides the best service available. With the business growing, Dalette and I have been fortunate to hire wonderful people who share our passion for helping seniors and we have learned to empower our staff to help us keep on growing and improving.
Another fantastic aspect of working with Home Instead Senior Care is the access it provides to help the senior community as a whole; not just those who are our customers. We help more 1500 needy seniors each year with our “Be A Santa to a Senior” program! It’s my pleasure to be on the Board of the Greater Iowa Chapter of the Alzheimer’s Association, participate in the Walk to End Alzheimer’s and to sponsor various support groups, educational programs and workshops for seniors and family caregivers. The resources that Home Instead Senior Care provides for us are fantastic references which we are happy to share with anyone who might benefit.
If you are caring for an aging loved one and would like to talk, please call 563-359-0027 in Bettendorf, IA or 309-736-1930 in Moline, IL. There is no obligation. Sometimes it is just nice to know that you are not alone.
Sincerely,
Steve Habenicht
Home Instead Senior Care Began from Personal Experience
Paul and Lori Hogan founded Home Instead, Inc. and began serving seniors in Omaha, Nebraska, as Home Instead Senior Care in 1994. It was Paul Hogan's own family experience caring for his grandmother that made him realize the need for non-medical home care and elder companionship services to help seniors live independently at home.
Fulfilling a Growing Need as Our Population Ages
In June 1995, the company began franchising. By 1998, Home Instead Senior Care had grown to 99 offices and was recognized by Entrepreneur magazine as one of the 100 fastest growing franchise companies in the United States. In 2000, Home Instead Senior Care began international development with the opening of an international partner relationship in Osaka, Japan with Duskin Corporation.
Offering In-Home Care Worldwide
Today, the Home Instead Senior Care franchise network is the world's trusted source of companionship, Alzheimer's and home care for seniors, with more than 900 franchises in the United States, Canada, Japan, Portugal, Australia, Ireland, the United Kingdom, Northern Italy, Puerto Rico, New Zealand, Taiwan, Switzerland, Germany, South Korea, Finland and Austria. The network employs nearly 65,000 trained CAREGiversSM who provide millions of hours of elder care services annually.
Philanthropic Endeavors
In 2003, the Hogans established The Home Instead Senior Care Foundation as a means to further enhance the lives of older adults. The Foundation's focus and objective is to provide financial assistance to non-profit organizations specializing in projects and programming that improve the quality of life for seniors. To learn more, visit The Home Instead Senior Care Foundation website.
Outstanding Achievements
In 2007, Paul Hogan was recognized as the International Franchise Association's Entrepreneur of the Year. This most prestigious honor has been bestowed on past recipients including J. Willard Marriott of Marriott Corp., Frederick A. DeLuca, CFE of Subway Restaurants, and Russell Umphenour of RTM Restaurant Group.
The American Society on Aging also recognized Home Instead, Inc. as the Small Business of the Year in 2003 for it's exclusive CAREGiver training program designed by the world-renowned experts of The George G. Glenner Alzheimer's Family Center.
