From personal experience
Mary Jo Chatelain can name the moment the seed of Home Instead Senior Care ownership was planted in her heart. It was a late summer day in the small southeast Nebraska town where her husband, Steve, had grown up. Leaving their three sons at home, Mary Jo had traveled four hours to take a turn caring for her ailing mother-in-law.
The tears began to flow while she was on the phone with her brother-in-law sharing her concern that the family would no longer be able to care for Mom in her home. The frustration, sadness and fear of that moment sunk into her heart and stayed.
Diagnosed a couple of months before, Mom's condition required little medical care but cognitive changes had made it impossible for her to be on her own. Her four sons and their wives tried to organize in-home care using a few local ladies and had taken turns “being with mom” but the logistics of managing a care team long distance while juggling the needs of their jobs and families proved overwhelming.
With no local agency or business available to screen, schedule or manage caregivers, the family reluctantly placed Mom in a local care facility.
A few years later, while exploring options for their “empty nest” years, the couple’s experience made something click when they read about businesses that provide the exact service they had needed.
Mary Jo’s mother had spent years as a hospice nurse and encouraged their interest in providing care beyond the medical needs of hospice families and patients. She told them there were many times she’d thought how nice it would be if someone could be there to cook a hot meal for tired family caregivers, or do a load of laundry, or just sit up with a hospice patient while their weary spouse got a good night’s rest.
Further research revealed that the company that had pioneered the concept of non-medical home care was a Nebraska company – Home Instead Senior Care. The company was established in Omaha in 1994 by Paul and Lori Hogan after seeing Paul’s frail grandmother flourish with organized home care provided by family members. Fueled by a growing need, the company has become the world-wide leader in non-medical in-home care for seniors.
More importantly, the company's core values were right in line with the way the Chatelains wanted to do business and they became the new owners of the North Platte office of Home Instead Senior Care in September of 2009.