Dennis and Vickie Wade, Franchise Owners Dennis is a Certified Public Accountant with over 33 years experience providing tax and accounting services to his clients. His wife Vickie has even more experience as a homemaker and caregiver. Together, they became Home Instead Franchise Owners in 2001 with their first office in Goodlettsville. In 2007, they expanded with a second location in Clarksville - their territory now covers a nine county area of Middle Tennessee. Their Home Instead Senior Care team now includes more than 100 CAREGivers.
"It's our job as owners to build a dedicated team of people; to ensure our senior clients get wonderful care. We enjoy talking with clients and CAREGivers in person. It's so satisfying to help them find solutions."   Sharon Spears, General Manager With a degree in Health Information Technology, experience in operations, human resources, marketing and administrations, and over 25 years in the medical industry, Sharon is uniquely qualified as general manager for Home Instead. She oversees every aspect of a client’s experience with Home Instead. From the initial meeting until the time their care ends, Sharon works closely with every member of the staff to make sure every need of the client is met. Sharon is a Nashville native and currently lives in Bethpage with her husband, David, and their 6 children.
"We are so proud to have the best CAREGivers and staff in the business. They MUST have a passion for people to be here. At Home Instead, there is a strong ethical commitment to do what's right for every client and every staff member."  Theresa Webb, Director of Client Services As the Director of Client Services, Terri makes sure that each client is placed with the right CAREGiver, assists with quality assurance and specialty marketing. A Portland native, Terri is married to Ken, and they have 2 children, Adam and Sarah. Terri came to Home Instead because of the non-medical home care and was a referral source for the company for 8 years. With over 20 years experience, she brings to the Home Instead staff a varied background in the medical field. Being employed at Nashville Memorial Hospital as an LPN in the early 1990’s to working in nursing homes, a doctor’s office, assisted living facilities and home health care gives Terri the advantage of availing Home Instead clients to her vast knowledge and care.  Rebecca Wade, Medwaiver Coordinator Rebecca is the daughter of franchise owners, Dennis and Vickie Wade, and has been an important member of the staff since the company opened more than 10 years ago. As a graduate of Davidson Academy, Rebecca went through her high school years with her great-grandmother living in the same house. This experience helped her to identify with each family Home Instead assists and prepared her for her role in the company. She started her career with Home Instead answering the phone, stuffing envelopes and taking care of computer issues. As the Medwaiver coordinator, Rebecca helps coordinate the clients and CAREGivers schedules with the various insurance groups to help make sure the clients are getting quality care to fit each individual budget.
"We truly want to help. Even if we aren't the right option for a family, we try hard to be a good resource - getting people where they need to go."
Kathy Barber, Recruitment and Retention Coordinator Kathy Barber comes to Home Instead with over 30 years of management and customer service experience in the banking industry and was also a caregiver to her mother. As Recruitment Retention Coordinator, Kathy hires, trains and supervises CAREGivers as well as helping the Staffing Coordinator to get the right client with the right CAREGiver. Her corporate knowledge makes Kathy a valuable member of the Home Instead staff. She is a resident of Madison and has two grown children.
"My mother said to me, “Inside I'm 40, but my body is older and it just won't cooperate.” I learned from her that we should not treat seniors like they don't know anything." Jeanette Rogers, Administrative Coordinator A Goodlettsville resident, Jeanette Rogers is the Administrative Coordinator for Home Instead. Jeanette started as a CAREGiver in 2009 and came to work in the office in June 2011. Before coming to Home Instead, she was a private caregiver for 7 years. As Administrative Coordinator, Jeanette answers phones, directs everyone that comes into the office, and assists the other employees with anything that needs done.
"My favorite quote is by Maya Angelou, “I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”"  Karen Hurt, Bookkeeper Karen came to work as bookkeeper for Home Instead at the inception of the company over 10 years ago. In keeping with the family tradition, Karen is Dennis Wade’s sister, and is also employed as bookkeeper for his C.P.A. practice. She has over 20 years work experience and is an important member of the staff. In her role as bookkeeper, she prepares all invoices and ensures clients are billed accurately as well as handling accounts payable, accounts receivable and the payroll for the staff and CAREGivers. Karen has been married over 20 years and has 3 grown sons and 4 grandchildren.
"I like our new slogan ... To Us, It's Personal! ... That says it all. I'm proud we're the leader in senior care." |
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