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Home Instead Senior Care
Deerfield, Northbrook, North Shore

Call us today at 847-418-3300

Our Pledge

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This pledge not only represents our commitment to your rights, but also the promise to uphold them. Every Home Instead Senior Care client has the right to:
  •  Be treated with dignity and respect
  • Access non-medical services regardless of disability, color, race, ancestry, religion, sex or national origin
  • Identify service needs and participate in planning the service schedule
  • Verbalize preferences regarding activities and day-to-day schedule
  • Be fully informed in advance of the cost of non-medical services and receive proper notices of changes or increases in fees
  • Know the company’s capabilities and limits in providing non-medical services
  • Review the Client Service Agreement with a Home Instead Senior Care representative
  • Obtain a signed copy of the Client Service Agreement
  • Receive services from CAREGivers who are screened, trained, bonded and insured through the local Home Instead Senior Care office
  • Personal  privacy, the respect of their property and confidentiality of all Home Instead Senior Care records
  • Review personal history and notes from client journal
  • Exercise freedom of choice regarding the availability of services from other agencies and private companies in the community
  • Know the address and telephone number(s) of the Home Instead Senior Care office providing service
  • Terminate Home Instead Senior Care services with proper notice as indicated in the Home Instead Senior Care Client Service Agreement
  • File grievances without fear of discrimination or retaliation
  • Obtain a copy of the Home Instead Senior Care state licensure, if residing in a state that requires non-medical home care companies to be licensed
  • Obtain information about the state authority in charge of investigations of a complaint against a company. This can be done by contacting the local Home Instead Senior Care office providing service or by contacting the company’s International Headquarters at 888-484-5759