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Home Instead Senior Care
Albany & Schenectady Counties

Call us today at 518-346-6769 (Schenectady) / 518-437-0014 (Albany) > Schenectady > About Us > Our Schenectady Team

Our Schenectady Team

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Wendy McGuffey, Administrative Assistant


Brittney Skiff, Recruitment and Retention Coordinator

Another awesome member of our team! Brittney Skiff is our new Recruitment and Retention Coordinator.


Brittney graduated from Franklin University with a BA in Business Administration and has been working in Human Resources for over 5 years. She is an animal lover, but she is also a huge fan of the ocean and thunderstorms—yes, thunderstorms!


She enjoys reading, travelling and spending time with friends and family. She is a welcome addition to our Home Instead family.

Kelly Pickrell, Staff Coordinator

Kelly is Schenectady's Schedule Coordinator. She is responsible for the great task of matching a client's needs with the appropriate CAREGiver. She assigns all CAREGiver shifts and later communicates with both clients and CAREGivers to ensure she has made a successful match.
Kelly began working for Home Instead in July 2012 after a career in dispatching. She finds her work at HISC rewarding because she enjoys the daily challenge of providing quality care to seniors.
Kelly spends much of her spare time with her 16 year old twin daughters. Taking care of her two dogs, two cats, two horses, and fish keeps her even busier! She also enjoys horseback riding and biking.

Suzan Coppola, Director of Client Care

We are thrilled to announce that Suzan Coppola has joined Schenectady's team as Director of Client Care. Suzan's primary responsibility will be to visit our existing clients to ensure that they are pleased with the service they are receiving and that we have made good CAREGiver matches. In the past, Suzan spent seven years marketing for M&M's; now that sounds like a sweet job!

Roz Hurley, Owner/Client Care Coordinator

Our CAREGiver Supervisor & Client Care Coordinator Roz focuses on ensuring that our clients and their families are receiving the care that they deserve and that we are exceeding their expectations.  Working in the field directly with clients and CAREGivers gives Roz a unique perspective on how we can continually improve our services to better serve our seniors.

Born and raised in San Francisco, California, Roz attended Bryman's Medical School and earned a degree in Medical Assisting. Roz enjoys visiting and staying in contact with family who still reside on the West Coast. She is a home enthusiast who enjoys home decorating, family time and cooking up new recipes in her free time.

The word that comes to mind most when speaking of Roz would be “kindhearted”. She takes all of our clients and CAREGivers needs seriously and goes to great lengths to remedy any situations that may arise.  

Jim Hurley, Owner

Franchise Owner Jim takes pride in knowing that Home Instead Senior Care in Schenectady strives to provide the best area care to our seniors. Through his relations and affiliations in the community Jim stays in tune with the changes that are affecting our senior’s lives. Jim is a member of the Schenectady County Long Term Care Consortium and Capital District Senior Housing Option Providers. He is also a board member for the Rotary Club of Schenectady and for Visiting Nurses Foundation. Jim is also actively involved in the Alzheimer’s Association of Northeast New York.

Raised in Clifton Park, New York, Jim has moved throughout much of the country to find himself not far from home doing something he loves. In his personal time he looks forward to walks with Roz and their favorite senior, their dog Rudy.

In one word Jim described himself as “involved”.