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Home Instead Senior Care
Albany & Schenectady Counties

Call us today at 518-346-6769 (Schenectady) / 518-437-0014 (Albany) > Schenectady > About Us > Our Schenectady Team

Our Schenectady Team

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Wendy McGuffey, Receptionist

A former Home Instead CAREGiver herself, our receptionist Wendy understands firsthand the challenges and rewards of providing quality senior care. Before working for Home Instead, Wendy was a Special Education teacher for 25 years.

Marcine Durrin, Recruitment and Retention Coordinator

Our wonderful Recruitment and Retention Coordinator, Marcie, has been with Home Instead for six years. She is in charge of all recruitment activities including screening applicants, attending job fairs, conducting interviews, scheduling orientations and trainings, and hiring new CAREGivers.
Marcie graduated from SUNY Albany with a Bachelor's Degree in English Literature. Before working for Home Instead, she edited TV schedules for Tribune Media Services. She joined Home Instead to begin a career in which she felt she was making a difference.
Marcie loves to travel and have been to France and the Caribbean, as well as several states in the US. One of her favorite places is the coast of Maine, where she tries to visit every year. She is a certified Wilton cake decorator and enjoys baking for family and friends. She is also working on completing her Master's degree. In her spare time Marcie enjoys taking Continuing Education classes such as Basic Italian and photography. One of her favorite things to do is spending time with her nieces and nephews.

Kelly Pickrell, Staff Coordinator

Kelly is Schenectady's Schedule Coordinator. She is responsible for the great task of matching a client's needs with the appropriate CAREGiver. She assigns all CAREGiver shifts and later communicates with both clients and CAREGivers to ensure she has made a successful match.
Kelly began working for Home Instead in July 2012 after a career in dispatching. She finds her work at HISC rewarding because she enjoys the daily challenge of providing quality care to seniors.
Kelly spends much of her spare time with her 16 year old twin daughters. Taking care of her two dogs, two cats, two horses, and fish keeps her even busier! She also enjoys horseback riding and biking.

Suzan Coppola, Client Care Coordinator

We are thrilled to announce that Suzan Coppola has joined Schenectady's team as Client Care Coordinator. Suzan's primary responsibility will be to visit our existing clients to ensure that they are pleased with the service they are receiving and that we have made good CAREGiver matches. In the past, Suzan spent seven years marketing for M&M's; now that sounds like a sweet job!

Lauren Harrington, General Manager

Lauren manages the departments which make up Home Instead's Schenectady team. She maintains the growth of the business and establishes relationships with other local businesses and programs, increasing awareness of our services.
Before coming to Home Instead Senior Care, Lauren worked in marketing and sales, beginning at her family's retail business in the Adirondacks. While working for a large advertising agency, she found her passion for senior services in dealing with a company in the hearing health industry. Ever since then, she has worked in senior service. Lauren is the former Director of the Umbrella program for the town of Colonie and General Manager for another senior home care provider. She is a graduate of St. Bonaventure University with a BA in Media Communication, as well as a licensed Aging in Place Specialist.
Home care is a very personal issue for Lauren, whose parents, despite her father's three heart attacks and mother's struggle with Alzheimer's, plan to remain at home in their hometown for the rest of their lives. Their family is committed to making sure their wishes are adhered to. In senior care, Lauren encounters many other families in the same situation. According to Lauren, working in senior care gives us the opportunity to "pay it forward," because we will all be that age someday, facing similar issues. As the Baby Boomers age, the next generation of seniors will continue to grow in number at an exponential rate, and Lauren knows we need to make sure there are services in place to care for this aging population.
Like everyone from Old Forge, Lauren loves to ski, as well as hiking and kayaking. Her family includes a daughter who lives in Kauai, Hawaii, a son who lives in Arizona working for the Marines, and a rescued dog who the kids say she loves best! Her husband owns a corporate communications firm in Albany and travels the world for work. Lauren also sits on the board at the Capital District Center for Independence and volunteers at Proctor's in Schenectady.

Roz Hurley, Owner/Client Care Coordinator

Our CAREGiver Supervisor & Client Care Coordinator Roz focuses on ensuring that our clients and their families are receiving the care that they deserve and that we are exceeding their expectations.  Working in the field directly with clients and CAREGivers gives Roz a unique perspective on how we can continually improve our services to better serve our seniors.

Born and raised in San Francisco, California, Roz attended Bryman's Medical School and earned a degree in Medical Assisting. Roz enjoys visiting and staying in contact with family who still reside on the West Coast. She is a home enthusiast who enjoys home decorating, family time and cooking up new recipes in her free time.

The word that comes to mind most when speaking of Roz would be “kindhearted”. She takes all of our clients and CAREGivers needs seriously and goes to great lengths to remedy any situations that may arise.  

Jim Hurley, Owner

Franchise Owner Jim takes pride in knowing that Home Instead Senior Care in Schenectady strives to provide the best area care to our seniors. Through his relations and affiliations in the community Jim stays in tune with the changes that are affecting our senior’s lives. Jim is a member of the Schenectady County Long Term Care Consortium and Capital District Senior Housing Option Providers. He is also a board member for the Rotary Club of Schenectady and for Visiting Nurses Foundation. Jim is also actively involved in the Alzheimer’s Association of Northeast New York.

Raised in Clifton Park, New York, Jim has moved throughout much of the country to find himself not far from home doing something he loves. In his personal time he looks forward to walks with Roz and their favorite senior, their dog Rudy.

In one word Jim described himself as “involved”.