Barbara Lyons, RN, BSN, Director of Clinical Services
Barbara joins our team as the Director of Clinical Services. She is responsible for the oversight, development, and regulatory compliance of our licensed care services, which focuses on meeting the personal care needs of our clients under the direction of their physician. She brings a wealth of knowledge and experience from 25 years of working in the homecare industry and being the Clinical Founder and Vice President of Anthem Health Services.
No matter what the ailment or limitation, her goal is to find a way to make staying at home a reality for our clients. She loves helping families find solutions and create plans that enable their loved ones to remain safely at home.
In her spare time, she is a want-a-be carpenter, with a love of power tools! Spending time with her husband and 2 sons while rehabbing things is magical to her.
Kimberly Serafino, Client Care Coordinator
Kim has joined us as our Client Care Coordinator. She works with our clients and CAREGivers to ensure quality services are provided to our families.
She has a BA in community and health services, with a focus on advocacy. Before joining the Home Instead team, she spent over 12 years supporting individuals with developmental disabilities.
Kim enjoys spending time with her extended family, including her husband, 2 daughters, and 2 dogs. Her creativity is expressed through her gardening and home improvement projects.
Suzan Coppola, Director of Client Care
We are thrilled to announce that Suzan Coppola has joined Schenectady's team as Director of Client Care. Suzan's primary responsibility will be to visit our existing clients to ensure that they are pleased with the service they are receiving and that we have made good CAREGiver matches. In the past, Suzan spent seven years marketing for M&M's; now that sounds like a sweet job!
Brittney Skiff, Recruitment and Retention Coordinator
Another awesome member of our team! Brittney Skiff is our new Recruitment and Retention Coordinator.
Brittney graduated from Franklin University with a BA in Business Administration and has been working in Human Resources for over 5 years. She is an animal lover, but she is also a huge fan of the ocean and thunderstorms—yes, thunderstorms!
She enjoys reading, travelling and spending time with friends and family. She is a welcome addition to our Home Instead family.
Kelly Pickrell, Schedule Coordinator
Kelly is Schenectady's Schedule Coordinator. She is responsible for the great task of matching a client's needs with the appropriate CAREGiver. She assigns all CAREGiver shifts and later communicates with both clients and CAREGivers to ensure she has made a successful match.
Kelly began working for Home Instead in July 2012 after a career in dispatching. She finds her work at HISC rewarding because she enjoys the daily challenge of providing quality care to seniors.
Kelly spends much of her spare time with her 16 year old twin daughters. Taking care of her two dogs, two cats, two horses, and fish keeps her even busier! She also enjoys horseback riding and biking.
Wendy McGuffey, Administrative Assistant
Wendy joined the Home Instead team following 30 years as a Special Education teacher. As a CAREGiver, she enjoyed supporting the independence of seniors, and now as an Administrative Assistant, she enjoys working behind the scenes and assisting with the daily office functions to keep things running smoothly.
Wendy loves to organize and even has her own organizing business! She also loves animals and reading a good book on the ocean beach.
Roz Hurley, Owner / CAREGiver Supervisor
Our CAREGiver Supervisor & Client Care Coordinator Roz focuses on ensuring that our clients and their families are receiving the care that they deserve and that we are exceeding their expectations. Working in the field directly with clients and CAREGivers gives Roz a unique perspective on how we can continually improve our services to better serve our seniors.
Born and raised in San Francisco, California, Roz attended Bryman's Medical School and earned a degree in Medical Assisting. Roz enjoys visiting and staying in contact with family who still reside on the West Coast. She is a home enthusiast who enjoys home decorating, family time and cooking up new recipes in her free time.
Jim Hurley, Owner
Franchise Owner Jim takes pride in knowing that Home Instead Senior Care in Schenectady strives to provide the best area care to our seniors. Through his relations and affiliations in the community Jim stays in tune with the changes that are affecting our senior’s lives. Jim is a member of the Schenectady County Long Term Care Consortium and Capital District Senior Housing Option Providers. He is also a board member for the Rotary Club of Schenectady and for Visiting Nurses Foundation. Jim is also actively involved in the Alzheimer’s Association of Northeast New York.
Raised in Clifton Park, New York, Jim has moved throughout much of the country to find himself not far from home doing something he loves. In his personal time he looks forward to walks with Roz and their 2 dogs, Charlie and Gracie.
In one word Jim described himself as “involved”.