Susan Abbott, Franchise Owner Susan has more than 30 years experience in working with senior programs and issues. She started her career in the early 1970s, directing a federally sponsored service program for the elderly in a seven-county region of northwest Minn. Susan earned her master's degree in Public Administration from the John F. Kennedy School of Government at Harvard University, Cambridge, Mass. She then worked for the National Council on Aging in Washington, D.C., on a variety of programs to assist professionals in the field of aging with the development and implementation of services.
Susan's experience and interest in the aging population, and the opportunity to have her own business came together in 2000, when she established the Home Instead Senior Care office serving Yavapai and Coconino counties. Susan said, "It is my privilege to bring together a dedicated administrative staff and amazing CAREGivers to serve elders and their families in North Central Arizona.   Caroline Page Pruett, Client Care Manager Caroline has worked for Home Instead Senior Care since 2006. Her primary responsibility is to ensure client satisfaction. Caroline's strong commitment to customer responsiveness was developed during her 30 years of co-owning and operating a service business.
Caroline excels at compassionately listening to understand clients' needs, and works with the Home Instead administrative staff and CAREGivers toward a common goal of meeting clients' needs and exceeding their expectations. She makes personal visits to clients' homes, and utilizes the Pursuing Excellence by Advancing Quality (PEAQ) quality assurance process to monitor services provided, responding quickly and professionally to avert problems. Her commitment to continuously educating herself in the senior care field brings valuable knowledge and insights to the organization.
 Cindy Jo Jeffries, Staff Coordinator Cindy has worked for Home Instead Senior Care since 2007. She works closely with CAREGivers, offering them client assignments based on their time availability, level of experience, and personal interests. Cindy is committed to helping ensure both client and CAREGiver satisfaction.
She also possesses an especially valuable skill - as a Yavapai County resident for more than
30 years, Cindy is an expert at giving directions to help CAREGivers get to where they need to be - on time!  Patricia Ellsworth, Recruitment and Retention Manager Patricia has been with Home Instead Senior Care since 2005. Her primary responsibility is to screen, hire, train and coach our non-medical CAREGivers.
With 25 years experience in the human resources field, Patricia brings exceptional interpersonal skills and valuable insight into the attributes most needed in a CAREGiver. She also contributes a positive, can-do attitude and helps support our entire team. Patricia enjoys her work, and it shows!  Ann Weaver, Community Service Representative Ann has been with Home Instead Senior Care since 2008. Her main responsibility is to assist in the development and implementation of a strategic marketing plan to effectively generate awareness, provide community education, and ultimately obtain new referral providers and clients.
Ann has a long history of working with seniors, and feels the true essence of her job is based on knowing the quality care provided by HISC ensures individuals can remain safe and happy living at home. | 