It's our goal to improve quality of life and reduce stress for everyone. So we've created an array of services that can be tailored to your exact needs and preferences. Whether your loved one needs help 24 hours a day, or just a few hours a week, trusted Home Instead CAREGivers can provide safe in-home living that respects the need for personal freedom. In order to maintain the quality that thousands have come to expect from Home Instead Senior Care we place the utmost emphasis on the quality of care we deliver. From your first phone call to the office to the care you or your loved ones recieve, it's all about you.
We know that Quality of Care is most important to our clients and decision makers. We want every client experience to be a postive, impactful experience. One in which the client and CAREGiver relationship flourishes; one in which quality is provided and our client's and family's expectations are exceeded. We care so much about quality that we have implemented "PEAQ" - the Home Instead Senior Care program for "Pursuing Excellence by Advancing Quality"! We believe that a fundamental component of Organizationsl Leadership is focusing on the care and services we provide to seniors to ensure we are always achieving and advancing quality.
J.D. Power and Associates
Our business is your satisfaction. We're always looking for new ways to increase your level of satisfaction with our services. That's why we commissioned J.D. Power and Associates to conduct a customer satisfaction survey. The results will help us provide even higher levels of customer service in the future.
At our London Home Instead Senior Care office, we follow up with every client at least once a month to ensure that quality care is being provided. Our client care coordinator intersperses friendly phone calls with home visits so that our clients have ample opportunities to ask questions or address any concerns they may have. Our CAREGivers undergo an on-going and thorough training process that equips them to serve your loved ones with the utmost quality and provides you with the piece of mind knowing that you have the right people assisting your family.
Frequency of follow up is something you should demand from a home care company. All too often home care companies will pair a caregiver with a client and never express interest in either party again until there is a problem. At Home Instead Senior Care we understand the need to build and maintain relationships in order to recognize and resolve problems before they develop. Our clients and CAREGivers are not just names on a list or profiles on a computer. We seek to meet and interact with our clients and employees on a regular basis in order to know them as individuals and then meet their individual needs. We are passionate about changing the face of aging in London so please feel free to contact our office with any questions or recommendations you may have. We are eager to assist you in any way we can.
Sincerely,
James Chalmers
Franchise Owner
