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Home Instead Senior Care
Ottawa

Call us today at 613-599-6906, 877-599-HISC (4472)
HomeInstead.com > zzFranSite - 3010 - Ottawa

Frequently Asked Questions

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Can I get in touch with someone after hours?
Yes, we answer our phones live 24/7/365 and are ready to help anytime. Call 613-599-6906. For urgent calls, or if you wish to speak with someone after hours or on the weekend, select extension 1.
Can my CAREGiver drive me to appointments?
Yes, part of our screening process and background check is to ensure all of our CAREGivers fully inform their insurance companies of the incidental transportation they may provide. We provide transportation in either their car or our CAREGiver's.
Can I increase or change my hours anytime?
We ask that you give us at least 24 hours notice of any change. In case of emergency we will do everything we can to accommodate your necessary changes.
What types of payments do you accept?
We accept standard cash or cheque, payable to Home Instead Senior Care. We are also listed as a payee, Home Instead - Ottawa, with most major banks for online/internet banking.
How many years has your office been in business and are the owners active in the business?
Home Instead Senior Care has been providing quality care for seniors since 1994. Our office opened in April 2004. Lesley and Mark Sullivan continue to work daily in the business alongside all administrative personnel. They are as much a part of the team as our staffing personnel, quality assurance, and all other key personnel that create successful CAREGiving in our client's homes.
What questions should I ask as I continue to do my due diligence?
Here are 5 important questions to ask before you select your senior care provider:
  1. Is the agency available 24 hours a day, 7 days a week to properly respond to your needs whenever necessary?
  2. Does the agency personally offer quality checks on the care provided in your home and review the performance of your caregiver?
  3. Is the caregiver who is coming to your home bonded and covered by liability insurance?
  4. Is the caregiver paid by the agency and does their hourly rate include the required taxes that are reported to Revenue Canada?
  5. Would the caregiver be covered by the agency's Worker's Compensation Insurance if they were injured at your home?
How are CAREGivers selected?
First, the Home Instead Senior Care franchise network looks for people who have a passion for working with seniors to help them live independently. Then each potential CAREGiver must successfully complete a thorough personal and professional reference and criminal background check. Each CAREGiver is also bonded and insured.
How do you train your CAREGivers?
Home Instead CAREGivers participate in an exclusive senior care training program, which covers topics such as communicating with seniors, planning activities, recognizing illnesses, safety training and other issues and typical situations encountered in providing elder care.  CAREGivers also benefit from regular team meetings and on-going training opportunities to enhance their skills.
What happens if my CAREGiver gets sick?
Home Instead Senior Care employs a CAREGiver team approach, so if one CAREGiver is ill, we make every effort to make another team member available to meet your home care needs.
Do you provide senior services to those in nursing homes or assisted living facilities?
Yes, Home Instead CAREGivers provide eldercare and companionship to seniors who may require additional attention and/or personalized long term care and reside in assisted living facilities and nursing homes.
What makes Home Instead Senior Care different from other companies?
As the world's largest, most trusted home care company, Home Instead Senior Care provides comprehensive CAREGiver training, client-CAREGiver compatibility and quality assurance.  Home Instead Senior Care actively lobbies to keep senior care affordable and has the largest number of participants in the National Private Duty Association (NPDA). Because we were at the forefront of in-home care, we have a depth of experience that’s unsurpassed in the industry.  Home Instead Senior Care has earned a deep level of trust among clients, their family members and friends, and enjoys an outstanding reputation with thousands of home health care, medical and social elder care organizations around the world.
Who pays the CAREGiver, Home Instead Senior Care or me?
Your CAREGiver is employed by this local, independently owned and operated franchise, which means we handle all the billing, payroll, taxes, insurance and administrative responsibilities for your CAREGiver.
Why should I use Home Instead Senior Care rather than an individual with an ad in the newspaper?
There are several reasons why Home Instead Senior Care should be your choice for senior companionship and home care.
  • Our CAREGivers are screened, bonded and insured for your safety. 
  • They are trained specifically in elder care and have demonstrated a sincere desire to work with seniors.
  • With Home Instead Senior Care, we handle CAREGiver payment and withholding taxes as required by law.
  • If you hire an individual, he or she may get sick or move away and you’ll have to find someone new.  The Home Instead Senior Care network's large staff of quality employees ensures there will always be a compatible and reliable CAREGiver there for your family member.
What are your rates and minimum hours of service?
Rates and service hours vary by office. Please contact us for specific rate information.
Is Home Instead Senior Care a cleaning company or maid service?
No, but CAREGivers can provide light housekeeping, laundry and ironing.