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Home Instead Senior Care
Belleville

I want to thank you so much for your attention to detail and let you know how very much we appreciate the flexibility of your staff. Every caregiver you have sent our way has been especially wonderful, professional and most of all caring. We find the caregivers easy to work with and enjoy their company as much as my mom does.

 

— Elizabeth

Call us today at (618) 234-7640

Our Team

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Beth Roussel, Owner/President

Beth grew up having a very close relationship with her grandmother and out of that relationship grew a passion for serving seniors in her community. She has guided the growth and development of Home Instead over the last 11 years. Through Beth’s dedication to hiring only the best, whether it be our administrative staff or CAREGivers, we consistently receive recognition for our excellent quality care.

Beth recognizes and appreciates the value that each person of her administrative team brings to Home Instead. One of Beth’s greatest strengths is her ability to empower each and every employee to grow both professionally and personally. She takes pride in watching her entire team shine when faced with challenges-all are GREAT in Beth’s eye and deserve accolades for doing a job above and beyond the norm.

Our Outstanding CAREGiversSM 

Our CAREGivers are residents of the local area who are carefully screened, fully bonded and insured. Each takes part in our exclusive multi-phase training and we place a high priority on matching our CAREGivers with our clients to help develop a bond that will foster independence, promote well being and support the senior’s needs with respect and dignity.  Our CAREGivers are at the heart of it all.

You Can Rest Assured That Each And Every One Of Our CAREGivers Are:

  1. Employees of our company
    (They are not independent contractors or placed in the home through a nurse-registry arrangement)
  2. Required to go through extensive background checksReference checked (minimum 6)
    a.  Criminal background checked (Social Security verification, skip trace, National background check, cross-check fingerprint database)
    b.  State of Illinois criminal background check
    c.  Health care registry
    d.  National sex offender registry
    e.  Motor vehicle driving record check
    f.  Finger printing
  3. Drug tested
  4. Trained
    a.  Home Instead Senior Care training program
    b.  Alzheimer’s training program
    c.  Other specialized training
  5. Bonded and Insured



Take a moment to get to know our team of specialists who are waiting to hear from you.


Cindy Hill, General Manager

Cindy came to Home Instead Senior Care in 2004 as the Client Care Coordinator after being in the senior care industry for almost 20 years. In July 2010, Cindy accepted the position of General Manager with Home Instead Senior Care.
 
Cindy’s position as General Manager has her overseeing all areas of the business. She helps to ensure that the mission of our organization is followed and that a high level of customer service and quality services are provided. Working closely with our team, she helps to oversee that the day-to-day needs of our clients, their families, and our CAREGivers are taken care of in a timely manner. To sum up Cindy’s job, she is here to guide our team into giving peace of mind to families.

LaShone O'Connor - Recruitment and Retention Coordinator

LaShone hires only the most qualified and ensures that the CAREGivers complete all necessary training so they are prepared to assist our clients in every way possible. During the application and training process, LaShone spends a lot of time with each person to make sure that she can provide plenty of information to our Staffing Department about each individual, ensuring a great match.

TJ Jeffries, Staff Coordinator

TJ has seen Caregiving from both sides, as a CAREGiver for Home Instead Senior Care and as a family member of someone needing home care. She knows the stress you face with difficult situations and the decisions you face. TJ uses this knowledge to help her select the best CAREGiver to match your needs, schedule and personality. She stays informed of any changes in your schedule or home situation, and updates CAREGivers on your needs ensuring the best possible service to our clients.

Paula Quinones, Client Care Coordinator

Paula was born and raised in Belleville and is a graduate of McKendree University. Paula left the teaching field to be a caregiver for a family member. She knows firsthand the stress and feelings that come with having a family member that needs care. When deciding to re-enter the work force, Paula wanted to work for a company that truly shared her belief in improving the community and giving back. After accepting the position with Home Instead Senior Care, she truly feels blessed to be working for a company that gives her the personal satisfaction of making a difference.

As the Client Care Coordinator, Paula meets with potential clients and their families to discuss services for their loved ones. She makes sure that our clients are getting the best care possible by making regular quality visits and making client and caregiver introductions.