Home Instead Senior Care
North Denver

Diane De La Garza - Administrative Assistant

• Records hours worked off of the hotline.
• Puts hours worked into client billing.
• Generates client invoices twice per month.
• Sends out CAREGiver payroll.
• Files Long Term Insurance claims for clients.
• Provides back-up scheduling support.

Aaron Frechette - Front Desk & Design

• Answers and directs incoming phone calls.
• Greets visitors and guests to the office.
• Designs monthly CAREGiver & Client Newsletters, as well as marketing materials.
• Creates CAREGiver ID cards and badges.
• Assists Diane with invoicing and payroll.

Kandi Jones - On-Call Scheduler

• Answers phones during after-hours & weekends.
• Handles scheduling changes, additions or deletions.
• Responds to scheduling emergencies.

Matt Judd - Quality Assurance Manager

• Conducts onsite QA visits every 10 weeks to all current clients.
• Makes sure services are to the client’s liking.
• Talks to clients about their current health.
• Maintains the upkeep of the client binder.
• Assists clients & family in finding alternative living situations.
• Works with Hospice agencies that may be providing care to our clients in their homes.

Valerie Martin - Employee Relations

• Schedules and conducts orientation, training sessions, and CAREGiver feedback opportunities.
• Maintains CAREGiver benefits.
• Monitors CAREGiver pay scales and pay raises.
• Mediates any client/CAREGiver issues.

Joanne Morfit - Scheduling Manager

• Completes the electronic CAREGiver profiles following Orientation sessions.
• Assigns CAREGivers to clients, making sure that all shifts are filled.
• Handles scheduling changes, additions or deletions.
• Responds to scheduling emergencies.

Colleen Overocker - On-Call Scheduler

• Answers phones during after-hours & weekends.
• Handles scheduling changes, additions or deletions.
• Responds to scheduling emergencies.

Troy Stempek - Marketing Liason

• Answers incoming client inquiry calls requesting information about our services.
• Performs in-home consultations with client and family gathering information for CAREGivers.
• Compiles client binders and arranges for any additional items needed.
• Introduces new clients to their CAREGiver.
• Troubleshoots issues that may have arisen with a new client.

Mary Stewart - Employee Relations Assistant

• Takes inquiries about prospective CAREGiver employment.
• Conducts CAREGiver applicant interviews.
• Processes CAREGiver paperwork.
• Schedules training classes.
• Maintains CAREGiver files.
• Serves as a back-up for the front desk.

Steve Zinner - Marketing Liason

• Answers incoming client inquiry calls requesting information about our services.
• Performs in-home consultations with client and family gathering information for CAREGivers.
• Compiles client binders and arranges for any additional items needed.
• Introduces new clients to their CAREGiver.
• Troubleshoots issues that may have arisen with a new client.