Frequency of follow up is something you should demand from a home care company. All too often home care companies will pair a caregiver with a client and never express interest in either party again until there is a problem. At Home Instead Senior Care we understand the need to build and maintain relationships in order to recognize and resolve problems before they develop. Our clients and CAREGivers are not just names on a list or profiles on a computer. We seek to meet and interact with our clients and employees on a regular basis in order to know them as individuals and then meet their individual needs.
At our local Home Instead Senior Care franchise office, we follow up with every client at least once a month to ensure that quality care is being provided. Our Client Care Managers intersperse friendly phone calls with home visits so that our clients have ample opportunities to ask questions or address any concerns they may have.
We want to be the best service around! In order to achieve our goal, we candidly ask our clients to rate both the caregivers and our office staff on the level of service we provide twice a year in partnership with JD Power & Associates.
We are passionate about your loved one's care. Every month we consider the feedback we have received and implement new ways to improve our service. Please feel free to contact our company with any questions or recommendations you may have. We are eager to assist you in any way we can.
Sincerely,
Preston
Franchise Owner
